Ford ROUSH Mustang Supplemental Owner's Manual page 28

Emergency Repairs
If you encounter an emergency where neither an authorized Ford Dealer that sells ROUSH
authorized Ford Dealer is available to repair your vehicle and you must have repairs made by someone else,
ROUSH may reimburse you for the cost of repairs (within reason) and with prior approval from ROUSH
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sure to obtain the parts that were replaced along with a receipt for the repairs. Present both to your local
authorized Ford Dealer that sells ROUSH
warrantable and reimbursement is justified.
Customer Service
Customer satisfaction is a primary objective of ROUSH
are satisfied. We recognize the importance of retaining customer confidence in us after the purchase, and rely
on those Ford Dealers that sell ROUSH
If you have any questions or issues relating to your ROUSH
1. First, contact your selling Ford Dealership salesperson or service advisor.
2. If your concerns remain unresolved after Step 1, please contact the dealership's Sales Manager or Service
Manager.
3. If you are still unable to resolve your concern, please feel free to contact ROUSH
Service between the hours of 8 AM and 5 PM Eastern Standard Time, Monday through Friday, at
800.59.ROUSH (800.597.6874). A ROUSH
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vehicles, who will work with ROUSH
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, and we make every attempt to ensure that our owners
®
vehicles to maintain effective customer relations.
®
®
representative will assist you in resolving your concern.
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to determine if the repair is
®
vehicle, we suggest you follow these steps:
vehicles, nor any
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. Be
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Performance Customer
®