Warranty Examples In The Real-World - Rinnai HJ COOPER LC Series Owner And Installer Manual

Warranty examples in the real-world

We understand warranty information can be confusing. To help clarify what this
means in the real-world we have developed some single residential application
scenarios to clarify what would fall within warranty and what wouldn't.
Scenario
Faulty thermostat
Faulty element
Cylinder leaks as a result of
a faulty inner cylinder and
causes damage to carpets
and flooring
Inner cylinder fails
Outer cylinder showing signs
of corrosion
Consequential losses
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All cylinders are required to be installed with a drip tray, this is a mandatory requirement of the
installation. If damage is caused by a leaking cylinder that has not been installed with a drip tray the
owner can seek compensation through the installer or consider claiming on insurance.
18 | Low pressure indoor copper cylinders: Owner and installer guide: 20733-D 04-18
Age of part/ Within warranty
cylinder
10 months Yes
3 years No
11 months Yes/No
4 years Yes
3 years No
All costs covered by Rinnai.
All costs covered by the owner.
Cost of cylinder replacement covered by
Rinnai. Consequential loss, damage to
carpets and flooring, is not
Cost of cylinder replacement covered by
Rinnai. The cost of removal of the cylinder,
re-installation, and labour costs are the
responsibility of the owner.
Only the inner cylinder is covered by
warranty
.
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