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Panasonic KX-FHD301 Service Manual
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Panasonic KX-FHD301 Service Manual

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Compact Plain Paper FAX
KX-FHD301
(for U.S.A.)
© 2001 Kyushu Matsushita Electric Co., Ltd. All
rights
reserved.
distribution is a violation of law.
ORDER NO. KMF0105461C1
Unauthorized
copying
and
F7

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Summary of Contents for Panasonic KX-FHD301

  • Page 1 ORDER NO. KMF0105461C1 Compact Plain Paper FAX KX-FHD301 (for U.S.A.) © 2001 Kyushu Matsushita Electric Co., Ltd. All rights reserved. Unauthorized copying distribution is a violation of law.
  • Page 2 KX-FHD301 CONTENTS Page Page 1 INTRODUCTION 5.2. GENERAL BLOCK DIAGRAM 1.1. SAFETY PRECAUTIONS 5.3. CONTROL SECTION 1.2. INSULATION RESISTANCE TEST 5.4. FACSIMILE SECTION 1.3. FOR SERVICE TECHNICIANS 5.5. SENSORS AND SWITCHES 1.4. BATTERY CAUTION 5.6. MODEM SECTION 1.5. AC CAUTION 5.7.
  • Page 3 KX-FHD301 1 INTRODUCTION 1.1. SAFETY PRECAUTIONS 1. Before servicing, unplug the AC power cord to prevent an electric shock. 2. When replacing parts, use only the manufacturer´s recommended components. 3. Check the condition of the power cord. Replace if wear or damage is evident.
  • Page 4 KX-FHD301 1.5. AC CAUTION For safety, before closing the lower cabinet, please make sure of the following precautions. 1. The earth lead is fixed with the screw. 2. The AC connector is connected properly. 3. Wrap the earth lead around the core 3 times.
  • Page 5 KX-FHD301 1.6.2. LIVE ELECTRICAL SECTIONS All the electrical sections of the unit supplied with AC power by the AC power cord are live. Never disassemble the unit for service with the AC power supply plugged in. CAUTION: AC voltage is supplied to the primary side of the power supply unit. Therefore, always unplug the AC power cord before disassembling for service.
  • Page 6 KX-FHD301 1.8. FEATURES General Integrated Telephone System · Help function · On-hook dialing · Monitor speaker Please refer to WHEN YOU DON´T KNOW HOW TO OPERATE THE UNIT, USE THE HELP FUNCTION.(P.26) · Voice muting to print below features. · Redialing function Display: ·...
  • Page 7 The included film cartridge is 10 meters (32 1/2’) long. We recommend that you buy full size replacement film cartridge - 100 meters (328’) continuous use of your unit. For best results, use genuine Panasonic replacement film Model No. KX-FA65.
  • Page 8 KX-FHD301 1.11. TEST CHART 1.11.1. ITU-T No.1 TEST CHART...
  • Page 9 KX-FHD301 1.11.2. ITU-T No.2 TEST CHART...
  • Page 10 KX-FHD301 1.12. LOCATION OF CONTROLS 1.12.1. OVERVIEW Note: · The document and recording paper will be ejected from the front of the unit. Install the unit on a desk or floor with a smooth surface and do not place anything in front of the unit.
  • Page 11 KX-FHD301 1.12.2. CONTROL PANEL...
  • Page 12 KX-FHD301 1.13. CONNECTIONS (1) Connect the handset cord. (2) Connect the telephone line cord. (3) Connect the power cord. · When the power is turned on for the first time, the unit will print some basic information. Caution: When you operate this product, the power outlet should be near the product and easily accessible.
  • Page 13 KX-FHD301 1.14. INSTALLATION 1.14.1. INSTALLATION SPACE The space required to install the unit is shown below. The dimensions given are necessary for the unit to operate efficiently. Note: · Avoid excessive heat or humidity. · Use the unit within the following ranges of temperature and humidity.
  • Page 14 KX-FHD301 1.14.2. INSTALLING THE PAPER TRAY Insert two tabs on the paper tray into one slots on the back of the unit. Note: · Do not place the unit in areas where the paper tray may be obstructed by a wall, etc.
  • Page 15 KX-FHD301 1.14.3. INSTALL THE PAPER STACKER Lift the front of the unit and hold the aluminum sheet up to prevent it being bent by the paper stacker while inserting the paper stacker into the side slots. Confirm that the paper stacker is locked into the center slots and slide back.
  • Page 16 KX-FHD301 1.14.4. INSTALLING THE RECORDING PAPER Letter*, legal** or A4*** size recording paper can be loaded. The unit can hold up to 150 sheets of 75 g/m (20lb.) paper. You may use 60 g/m to 90 g/m (16 lb. to 24 lb.) paper. Set the recording paper size (code #016 on PROGRAM MODE TABLE (P.65)) according to the paper size you use, after connecting the unit.
  • Page 17 KX-FHD301 1.14.5. ADDING PAPER TO THE PAPER TRAY Pull the tension bar forward and hold open while removing all of the installed paper. Add paper to the removed paper and straighten. Fan the stack of paper. Pull the tension bar forward and hold open while inserting the paper.
  • Page 18 KX-FHD301 1.14.7. SETTING YOUR LOGO The logo can be your company, division or name. Press Display: Press until the following is displayed. Press Enter your logo, up to 30 characters, by using the dial keypad. Example: Bill a. Press twice.
  • Page 19 KX-FHD301 1.14.7.1. TO SELECT CHARACTERS WITH THE DIAL KEYPAD Pressing the dial keys will select a character as shown below. 1.14.7.2. TO SELECT CHARACTERS USING Instead of pressing the dial keys, you can select characters using Press until the desired character is displayed.
  • Page 20 KX-FHD301 1.14.8. REPLACING THE FILM CARTRIDGE When the unit detects the end of the film, the following message will be displayed. Display: The film is empty. Install a new film cartridge. The following is available for replacement: Model No. KX-FA65: film cartridge (prints about 330 letter size pages) Refer to OPTIONAL ACCESSORIES.(P.7)
  • Page 21 KX-FHD301 Insert the new film cartridge by first placing the front of the cartridge into the unit and then lowering the “BACK” of the cartridge into place. Close the cover securely by pushing down on the dotted area at both ends.
  • Page 22 KX-FHD301 1.15. MAINTENANCE ITEMS AND COMPONENT LOCATIONS 1.15.1. OUTLINE MAINTENANCE AND REPAIRS ARE PERFORMED USING THE FOLLOWING STEPS. 1. Periodic maintenance Inspect the equipment periodically and if necessary, clean any contaminated parts. 2. Check for breakdowns Look for problems and consider how they arose.
  • Page 23 KX-FHD301 1.15.2. MAINTENANCE CHECK ITEMS/COMPONENT LOCATIONS...
  • Page 24 KX-FHD301 1.15.2.1. MAINTENANCE LIST OPERATION CHECK REMARKS Document Path Remove any foreign matter such as paper. — Rollers If the roller is dirty, clean it with a damp cloth then dry Refer to MAINTENANCE(P.25). thoroughly. Platen Roller If the platen is dirty, clean it with a damp cloth then dry —...
  • Page 25 KX-FHD301 1.15.3. MAINTENANCE 1.15.3.1. CLEANING THE DOCUMENT FEEDER If misfeeding occurs frequently or if dirty patterns or black bands appear on a copied or transmitted document, clean the document feeder. 1. Disconnect the power cord and the telephone line cord.
  • Page 26 KX-FHD301 2 TROUBLESHOOTING GUIDE 2.1. TROUBLESHOOTING SUMMARY 2.1.1. TROUBLESHOOTING After confirming the problem by asking the user, troubleshoot according to the instructions and observe the following precautions. 2.1.2. PRECAUTIONS 1. If there is a problem with the print quality or the paper feed, first check if the installation space and the print paper meets the specifications, the paper selection lever/paper thickness lever is set correctly, and the paper is set correctly without any slack.
  • Page 27 KX-FHD301 2.2. USER RECOVERABLE ERRORS If the unit detects a problem, one or more of the following messages will appear on the display. DISPLAY MESSAGE CAUSE AND REMEDY · There is something wrong with the unit. · The document was not fed into the unit properly. Reinsert the document. If misfeeding occurs frequently, clean the document feeder rollers and try again.
  • Page 28 KX-FHD301 2.2.1. DOCUMENT JAMS If the unit does not release the document during feeding, remove the jammed document as follows. Open the cover by pressing the cover open button. Remove the jammed document carefully. Close the cover securely by pushing down on the dotted area at both ends.
  • Page 29 KX-FHD301 2.2.2. RECORDING PAPER JAM If the unit does not eject any recording paper during reception or copying, the recording paper has jammed. Remove the jammed paper following this section. 2.2.2.1. WHEN PAPER HAS JAMMED UNDER THE FILM CARTRIDGE The display will show the following message.
  • Page 30 KX-FHD301 2.2.2.2. WHEN PAPER HAS JAMMED NEAR THE RECORDING PAPER ENTRANCE The display will show the following message. Display: Remove the jammed paper as follows. Pull the tension bar forward and hold open while pulling out the jammed recording paper from the recording paper entrance.
  • Page 31 KX-FHD301 2.3. TROUBLESHOOTING DETAILS 2.3.1. OUTLINE Troubleshooting is for recovering quality and reliability by determining the broken component and replacing, adjusting or cleaning it as required. First, determine the problem then decide the troubleshooting method. If you have difficulty finding the broken part, determine which board is broken.
  • Page 32 KX-FHD301 2.3.3. TROUBLESHOOTING ITEMS TABLE ITEM SYMPTOM REFERENCE The document does not feed. See ADF (Auto Document Feed) SECTION (Auto Document Feeder) Document jam (P.33) Multiple feed Skew See ADF (Auto Document Feed) SECTION Recording paper feed The recording paper does not feed.
  • Page 33 KX-FHD301 2.3.4. ADF (Auto Document Feed) SECTION 2.3.4.1. NO DOCUMENT FEED CROSS REFERENCE: TEST FUNCTIONS(P.99) DIGITAL BOARD SECTION(P.67) DISASSEMBLY INSTRUCTIONS(P.105) POWER SUPPLY BOARD SECTION(P.79) STEPPING MOTOR DRIVE CIRCUIT(P.137) SENSOR SECTION(P.83)
  • Page 34 KX-FHD301 2.3.4.2. DOCUMENT JAM CROSS REFERENCE: SENSOR SECTION(P.83) DISASSEMBLY INSTRUCTIONS(P.105)
  • Page 35 KX-FHD301 2.3.4.3. MULTIPLE FEED · When using thick paper etc., sometimes the document will not be fed. Fig. B CROSS REFERENCE: MAINTENANCE(P.25) DISASSEMBLY INSTRUCTIONS(P.105) Note: When confirming if the characters are extended or distorted, or if the feed problem is occurred, use this test chart format...
  • Page 36 KX-FHD301 2.3.4.4. SKEW * We recommend making a copy of the Fig. B document in MULTIPLE FEED (P.35) and using it. CROSS REFERENCE: MAINTENANCE CHECK ITEMS/COMPONENT LOCATIONS(P.23) DISASSEMBLY INSTRUCTIONS(P.105)
  • Page 37 KX-FHD301 2.3.4.5. THE RECORDING PAPER DOES NOT FEED * We recommend making a copy of the Fig. B document in MULTIPLE FEED (P.35)and using it. CROSS REFERENCE: TEST FUNCTIONS(P.99) INSTALLING THE RECORDING PAPER(P.16) DISASSEMBLY INSTRUCTIONS(P.105) DIGITAL BOARD SECTION(P.67) OPERATION PANEL SECTION(P.174) POWER SUPPLY BOARD SECTION(P.79)
  • Page 38 KX-FHD301 2.3.4.6. PAPER JAM CROSS REFERENCE: SENSOR SECTION(P.83) TEST FUNCTIONS(P.99) DISASSEMBLY INSTRUCTIONS(P.105) SENSORS AND SWITCHES(P.146)
  • Page 39 KX-FHD301 2.3.4.7. MULTIPLE FEED AND SKEW CROSS REFERENCE: DISASSEMBLY INSTRUCTIONS(P.105) OPERATION PANEL SECTION(P.174) 2.3.4.8. THE SENT FAX DATA IS SKEWED * We recommend making a copy of the Fig. B document in MULTIPLE FEED(P.35) and using it. CROSS REFERENCE: SKEW(P.36) 2.3.4.9.
  • Page 40 KX-FHD301 2.3.4.10. RECEIVED OR COPIED DATA IS EXPANDED * We recommend making a copy of the Fig. B document in MULTIPLE FEED(P.35) and using it. CROSS REFERENCE: DISASSEMBLY INSTRUCTIONS(P.105)
  • Page 41 KX-FHD301 2.3.4.11. A BLANK PAGE IS COPIED * We recommend making a copy of the Fig. B document in MULTIPLE FEED (P.35) and using it. CROSS REFERENCE: A BLANK PAGE IS RECEIVED(P.43) TEST FUNCTIONS(P.99) DISASSEMBLY INSTRUCTIONS(P.105) THERMAL HEAD(P.134)
  • Page 42 KX-FHD301 Fig. C...
  • Page 43 KX-FHD301 2.3.4.12. A BLANK PAGE IS RECEIVED CROSS REFERENCE: A BLANK PAGE IS COPIED(P.41) ANALOG BOARD SECTION(P.76) TEST FUNCTIONS(P.99) 2.3.4.13. BLACK OR WHITE VERTICAL LINE * We recommend making a copy of the Fig. B document in MULTIPLE FEED (P.35) and using it.
  • Page 44 KX-FHD301 2.3.4.14. BLACK OR WHITE LATERAL LINE ON PRINT OUT * We recommend making a copy of the Fig. B document in MULTIPLE FEED(P.35) and using it. CROSS REFERENCE: A BLANK PAGE IS COPIED(P.41) DIGITAL BOARD SECTION(P.67) TEST FUNCTIONS(P.99) DISASSEMBLY INSTRUCTIONS(P.105)
  • Page 45 KX-FHD301 2.3.4.15. AN ABNORMAL IMAGE IS PRINTED * We recommend making a copy of the Fig. B document in MULTIPLE FEED (P.35) and using it. CROSS REFERENCE: ANALOG BOARD SECTION(P.76) TEST FUNCTIONS(P.99) DISASSEMBLY INSTRUCTIONS(P.105)
  • Page 46 KX-FHD301 2.3.5. COMMUNICATION SECTION Find the problem in the table shown below, and refer to the corresponding troubleshooting procedure in DEFECTIVE FACSIMILE SECTION P.47. Symptom Content Possible cause The paper is not fed properly when faxing. Troubleshooting Problem with the feeding (Nor in the copy mode.)
  • Page 47 KX-FHD301 2.3.5.1. DEFECTIVE FACSIMILE SECTION 2.3.5.1.1. TRANSMIT PROBLEM CROSS REFERENCE: MAINTENANCE(P.25) ADF (Auto Document Feed) SECTION(P.33) OPERATION PANEL SECTION(P.82)
  • Page 48 KX-FHD301 2.3.5.1.2. SOMETIME THERE IS A TRANSMIT PROBLEM Note: "596: Transmit level set" represents a service code. (Refer to SERVICE FUNCTION TABLE(P.89).)
  • Page 49 KX-FHD301 2.3.5.1.3. RECEIVE PROBLEM First confirm whether the recording paper is installed properly or not before starting troubleshooting. (Refer to "Remarks".) Note: "596: Transmit level set" represents a service code. (Refer to SERVICE FUNCTION TABLE(P.89).) Remarks: Regarding the reception problem, we have investigated the conceivable causes in the flow chart except for the software-related errors.
  • Page 50 KX-FHD301 2.3.5.1.4. THE UNIT CAN COPY, BUT CANNOT TRANSMIT/RECEIVE CROSS REFERENCE: ANALOG BOARD SECTION(P.76) TEST FUNCTIONS(P.99) 2.3.5.1.5. THE UNIT CAN COPY, BUT CANNOT EITHER TRANSMIT/RECEIVE LONG DISTANCE OR INTERNATIONL COMMUNICATIONS The following two causes can be considered for this symptom.