Troubleshooting; Device List Is Not Displayed; Unable To Connect To Viewboard® Cast Download Page; Network Requirement - ViewSonic ViewBoard Cast User Manual

Troubleshooting

ViewBoard® Cast is designed to be easy to use, please contact your sales
representative or IT department if you are experiencing any problems. Below are
some issues that you may experience.

Device List is Not Displayed

Please make sure you have followed all instructions for connecting to the same
network segment environment carefully.
Unable to Connect to ViewBoard® Cast Download Page
Ensure that the firewall for your operating system permits ViewBoard® Cast to run
and communicate on your network.
This message will only appear if the server is using a self-signed certificate with an
invalid trust chain.

Network requirement

ViewBoard® and mobile devices need to link to the same room LAN network subnet
when the PIN-Code is disabled. ViewBoard® Cast supports cross sub-network
connectivity via PIN-Code.
For the most stable transmission, having ViewBoard® connected via Ethernet cable
and having client devices working on a 5GHz Wi-Fi band is recommended.

Ports

TCP 56789, 25123, 8121 & 8000
UDP 48689, 25123

Port for activation:

Port: 8001

Airplay service

Please ensure that DNS is enabled on the network/access point/wireless controller
(where applicable).
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