Contacting Customer Service - XM Satellite Radio Portable Satellite Radio Operating Manual

If this happens:
You can only receive XM channels
0 and 1
Cause: Your SKYFi Receiver is
not activated.
The audio sounds distorted
The audio level is too low
You cannot tune in to a channel
No song title or artist name displays
You should:
Contact XM as described in "Getting Started: Activating
SKYFi" on page 2.
Reduce audio output level as described under "Menu
Commands and Settings: Line Out Level" on page 11.
Increase audio output level as described in "Menu
Commands and Settings: Line Out Level" on page 11.
1. Make sure the channel has not been skipped (see the
"Channel Skip/Add" function covered on page 11).
2. Verify that you are authorized to receive that channel
as part of your subscription with XM and that you
have not asked XM to block that channel on your
SKYFi unit.
Nothing is wrong with your receiver. This is normal on
many talk and news channels where there is no song
playing. Also, this information may not yet be in the
database for some music channels.

Contacting Customer Service

For additional information in solving problems with
your SKYFi Receiver, contact Delphi at 1.877.GO DELPHI
(1.877.463.3574) Monday – Friday, 8:00 am – 4:30 pm
Eastern Standard Time, or visit www.delphi.com.
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