Energenie MiHome Gateway Questions & Answers

Radio Controlled Sockets (Product Code: ENER002/MIHO002) and
hand controller (Product Code: ENER002-C/MIHO003)
Questions & answers
Q. On first use the adapter did not automatically go into pairing mode. What do I do?
Answer: If the adapter has not automatically gone into pairing mode when you first install it
please factory reset the unit – see below on page 2 for instructions.
Q. How is the best range achieved?
Answer: The ENER002-C hand controller transmits control messages in a "donut" pattern out of
the reverse, front and sides of the controller, not directly out of the front as would be the case
for television IT controllers. To obtain the greatest range hold the hand controller perpendicular
to the ENER002 adapters you wish to control (usually holding it vertically, pointing towards your
ceiling obtains the best range).
Q: How is the ENER002 radio socket powered? Does it have a battery?
Answer: The socket uses power directly from the mains and so requires no battery.
Q. My hand controller does not seems to be working, the little red lamp/LED on the hand
controller does not light up when I press a button. Is the battery dead?
Answer: Check whether the battery is making a good contact with the PCB by removing the
battery compartment cover and gently pressing down on the top side of the battery housing. If
this does not work try to slightly rotate the battery by pushing from the side the part of the
battery which is exposed (free of the metal battery holder).
Q: How do I replace the battery?
Answer: Slide open the battery compartment cover on the back of the hand controller. Remove
the battery and replace the battery with a CR2032 3V battery. Ensure correct polarity for the
battery, (+ sign facing towards the battery compartment cover).
Q: What appliances can I use with the ENER002?
Answer: The ENER002 is 13A rated, so it can be used with any household device rated up to
13A 240V. It is most suitable where access to a socket is restricted (by obstructions for
example) and for those with restricted movement.
Q: Can the ENER002-C be used with the ENER010 (a multi-socket extension lead) to
allow many appliances to be turned on or off at the same time?
Answer: Yes. Plug the ENER010 into a powered wall socket, switch on, and pair the ENER010
sockets to the ENER002-C buttons 1 to 4 as appropriate, and as described in the ENER010
instructions.
Q: Does it work in concealed locations and behind walls?
Answer: As it uses radio frequency control it will work through walls, though its range will be
reduced depending on the material and the thickness of the wall.
1 of 2