You Cannot Insert The Battery Pack Into The Product; You Cannot Turn On The Product - Sony ILCE-7RM2 How To Use Manual

[303] Troubleshooting
Troubleshooting
If you experience trouble with the product, try the following solutions.
1. Check the items under "Troubleshooting", then check the product.
2. Remove the battery pack, wait for about one minute, re-insert the battery
pack, then turn on the power.
3. Initialize the settings.
4. Consult your dealer or local authorized service facility. Additional information
on this product and answers to frequently asked questions can be found at
our Customer Support Website.
http://www.sony.net/
[304] Troubleshooting

You cannot insert the battery pack into the product.

Make sure the direction of the battery pack is correct, and insert it until the
battery lock lever is locked.
Make sure that the battery is NP-FW50.
[305] Troubleshooting

You cannot turn on the product.

After inserting the battery pack into the product, it may take a few moments for
the product to power up.
Make sure that the battery pack is inserted correctly.
The battery pack will discharge by itself even if you do not use it. Charge the
battery pack before use.
If you have problems
Troubleshooting
Troubleshooting
If you have problems
Battery pack and power
Battery pack and power