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Jabra PRO 935 Application Notes

Usb/bluetooth wireless headsets with avaya one-x agent - issue 1.0
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Avaya Solution & Interoperability Test Lab
Application Notes for Jabra PRO 935 USB/Bluetooth
Wireless Headsets with Avaya one-X® Agent - Issue 1.0
These Application Notes describe the configuration steps required to integrate the Jabra PRO
935 USB/Bluetooth Wireless Headsets with Avaya one-X® Agent.
Readers should pay attention to Section 2, in particular the scope of testing as outlined in
Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases
are adequately covered by this scope and results.
Information in these Application Notes has been obtained through DevConnect compliance
testing and additional technical discussions. Testing was conducted via the DevConnect
Program at the Avaya Solution and Interoperability Test Lab.
SJW; Reviewed:
SPOC 6/22/2016
Abstract
Solution & Interoperability Test Lab Application Notes
©2016 Avaya Inc. All Rights Reserved.
1 of 12
PRO935_oneXA

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  • Page 1 Wireless Headsets with Avaya one-X® Agent - Issue 1.0 Abstract These Application Notes describe the configuration steps required to integrate the Jabra PRO 935 USB/Bluetooth Wireless Headsets with Avaya one-X® Agent. Readers should pay attention to Section 2, in particular the scope of testing as outlined in Section 2.1 as well as the observations noted in Section 2.2, to ensure that their own use cases...
  • Page 2 The call types included calls between local extensions, and from the PSTN. The serviceability testing focused on verifying the usability of the Jabra headset solution after restarting Avaya one-X® Agent and reconnecting the Jabra headset to the PC.

  • Page 3: Test Results

     Placing calls from the PSTN and to Voicemail to verify two-way audio.  Answering and ending calls using the call control button on the headset.  Using the Voice Control button on the Jabra headset to mute and un-mute the audio.  Verifying incoming call notification on Jabra headset.

  • Page 4: Reference Configuration

    Wireless headset solutions. The configuration consists of Avaya Aura® Communication Manager with and Avaya G430 Media Gateway providing connectivity to the PSTN via an ISDN-PRI trunk. The Jabra headsets were connected to the Avaya one-X® Agent PC via a USB port.

  • Page 5: Equipment And Software Validated

    Virtual Platform Build 7.0.0.3.0.441.22856 Avaya G430 Media Gateway FW 37.21.0 Avaya one-X® Agent 2.5.58020.0 Jabra PRO 935 USB DECT Headset FW 1.4.6 SJW; Reviewed: Solution & Interoperability Test Lab Application Notes 5 of 12 SPOC 6/22/2016 ©2016 Avaya Inc. All Rights Reserved.
  • Page 6 BCC: 0 Type: 9630 Security Code: 1234 TN: 1 Port: IP Coverage Path 1: COR: 1 Name: Jabra Station Coverage Path 2: COS: 1 Hunt-to Station: STATION OPTIONS Time of Day Lock Table: Loss Group: 19 Personalized Ringing Pattern: 1...
  • Page 7 Navigate to Page 2 and enter the following values for the specified fields, and retain the default values for the remaining fields (not shown).  Restrict Last Appearance: y On Page 4 of the Station form assign three “call-appr” in Button Assignments section. add station 8270006 Page 4 of...
  • Page 8 RL SL 1: 1 6. Configure one-X® Agent This section describes how to assign the Jabra PRO 935 for use with One-X® Agent.  Log into one-X® Agent.  Select Jabra PRO 935 from settings. Log into one-X® Agent using the Station and Agent configured in Section 5.
  • Page 9 Click on the top right menu and select Agent Preferences. On the Agent Preferences screen click on Advanced and select Jabra PRO 935 as the Playback and Record Device. Click on OK to save the changes. SJW; Reviewed: Solution & Interoperability Test Lab Application Notes...

  • Page 10: Verification Steps

    7.1. Connect the Jabra USB Headset Connect the Jabra PRO 935 USB Wireless Base station to a USB port on the one-X® Agent PC. Switch on the Jabra PRO 935 USB Wireless headset and a PC Connected message is played through the earpiece.

  • Page 11: Additional References

    9. Conclusion These Application Notes describe the configuration steps required to integrate Jabra PRO 935 USB Wireless Headset with one-X® Agent. All test cases were completed successfully with observations noted in Section 2.2. 10. Additional References This section references the Avaya and Jabra documentation that are relevant to these Application Notes.
  • Page 12 2016 Avaya Inc. All Rights Reserved. © Avaya and the Avaya Logo are trademarks of Avaya Inc. All trademarks identified by ® are registered trademarks or trademarks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners. The information provided in these Application Notes is subject to change without notice.

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