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13 Getting Help
Customer support
Your
service
provider's
department may be accessible directly from your
phone when you dial a number (check with your
service provider). They can answer questions
about your phone, phone bill, call coverage area,
and specific features available to you, such as
call forwarding.
Before requesting support, please try to
reproduce and isolate the problem. When you
contact the Customer Care Center, be ready to
provide the following information:
The name of your service provider.
The actual error message or problem you
are experiencing.
The steps you took to reproduce the
problem.
The phone's electronic serial number
(ESN).
To find the ESN:
a) Remove the battery.
b) Locate the white label on the back of the
phone. Your phone's ESN is located on the
label.
customer
support
42
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