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If you need service or assistance, we suggest
you follow these four steps:
1. Before calling
for
assistande..
.
Performance
problems
often re-
sult from little things you can find
and fix yourself
without
tools of any
kind.
IF YOUR WASHER DOES NOT FILL:
l
Is the power
supply
cord
plugged
in?
l
Are both water faucets
open?
l
Are fuses blown
or circuit-breaker
tripped?
l
Are the water supply
hoses
kinked?
. Is the Cycle
Control
Knob set and
pulled
out?
IF YOUR WASHER DOES NOT SPIN:
l
Is the lid closed?
. Is the power
supply
cord
plugged
in?
l
Is a fuse blown
or circuit-breaker
tripped?
IF YOUR WASHER STOPS
DURING A CYCLE:
l
Remember,
the washer
pauses
briefly at different times in each
cycle.
These pauses are normal.
IF WASHER FILLS AND DRAINS
WITHOUT RUNNING:
l
Make sure that the Cycle
Control
Knob is pointing
to a number
in
the cycle.
MAKE SURE THE DRAIN HOSE IS
HIGHER THAN THE WATER LEVEL IN
THE WASHER. IF IT ISN'T...
l
The washer
may seem to be
draining
during
wash and rinse
cycles.
9 Water can siphon
out. (See "ln-
stallation
Instructions:')
2. If you need assistance*.
. .
Call Whirlpool
COOL-LINE'
serv-
ice assistance
telephone
number.
Dial tree from:
Continental
U.S. . (800) 253-1301
Michigan
. . . . . . . (800) 632-2243
Alaska
81 Hawaii
(800) 253-1121
and talk with one of our trained
Con-
sultants.
The Consultant
can instruct
you in how to obtain
satisfactory
op-
eration
from your
appliance
or, if
service
is necessary,
recommend
a
qualified
service
company
in your
area.
3. If you need service*...
Whirlpool
has
a nationwide
net-
: work of franchised
TECH-CARE" Serv-
TECU-CARE
ice Companies.
, FRANCHlSED
SERVICE 1 TECH-CARE
serv-
ice technicians
are trained
to fulfill
the product
warranty
and
provide
after-warranty
service,anywhere
in
the United
States.
To locate
TECH-
CARE service
in your area,
call
our
COOL-LINE
service
assistance
tele-
phone
number
(see Step 2) or look in
your telephone
directory
Yellow
Pages under:
1. If you have a problem*...
Call
our COOL-LINE
service
as-
sistance
telephone
number
(see
Step 2) and talk with one of our Con-
sultants,
or if you prefer, write to:
Mr. Stephen
E. Upton
Senior Vice President
Whirlpool
Corporation
Administrative
Center
2000 US-33 North
Benton Harbor, Ml 49022
.If you must call or write, please
pro-
vide:
model
number,
serial
number,
date
of purchase,
and a complete
description
of the problem.
This in-
formation
is needed
in order
to bet-
ter respond
to your
request
for
assrstance.
11
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