Talkaphone VOIP-1 Installation And Operation Manual
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Talkaphone VOIP-1 Installation And Operation Manual

Voice over ip interface
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Installation and Operation Manual
for
Talkaphone Voice over IP Interface
VOIP-1-2-4-8
Rev. 7/2/2014
Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • info@talkaphone.com • www.talkaphone.com.
All prices and specifications are subject to change without notice. Talkaphone, Talk-A-Lert, and WEBS are registered trademarks of Talk-A-Phone Co. Windows is a trademark
of Microsoft Corporation. All other trademarks are the property of their respective owners.

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  • Page 1 Copyright 2014 Talk-A-Phone Co. • 7530 North Natchez Avenue • Niles, Illinois 60714 • Phone 773.539.1100 • info@talkaphone.com • www.talkaphone.com. All prices and specifications are subject to change without notice. Talkaphone, Talk-A-Lert, and WEBS are registered trademarks of Talk-A-Phone Co. Windows is a trademark...
  • Page 2 Capacity. Talkaphone’s VOIP-8 model is an eight-channel unit, the model VOIP-4 is a four-channel unit, the model VOIP-2 is a two-channel unit, and the VOIP-1 is a single-channel unit. All of these VoIP units have a 10/100Mbps Ethernet interface and a command port for configuration.
  • Page 3 Windows GUI (except for logging). The primary advantage of the Web GUI is remote access for control and configuration. The controller PC and the VOIP-1-2-4-8 unit itself must both be connected to the same IP network and their IP addresses must be known.
  • Page 4 SysLog is a de facto standard for logging events in network communication systems. Figure 1-5: Syslog Functionality in VOIP-1-2-4-8 Interface Units The SysLog Server resides in the VOIP-1-2-4-8 unit itself. To implement this functionality, you will need a SysLog client program (sometimes referred to as a “daemon”).
  • Page 5 Similarly, the VOIP-2 has the general-operation indicator LEDs and two sets of channel-operation LEDs, one for each channel. Figure 1-7. VOIP-2 LEDs Finally, the VOIP-1 has the general-operation indicator LEDs and a set of channel-operation LEDs for its single VoIP channel. Figure 1-8. VOIP-1 LEDs...
  • Page 6 Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the VOIP-1 is booting. It lights whenever the VOIP-1 is booting or downloading a setup configuration data set. Ethernet FDX. LED indicates whether Ethernet connection is half- duplex or full-duplex (FDX) and, in half-duplex mode, indicates occurrence of data collisions.
  • Page 7 VOICE OVER IP INTERFACE Installation and Operation Manual VOIP-2-4-8 LED Descriptions VOIP-2/VOIP-4/VOIP-8 Front Panel LED Definitions LED NAME DESCRIPTION General Operation LEDs (one set on each VoIP Interface model) Power Indicates presence of power. Boot After power up, the Boot LED will be on briefly while the VOIP-2-4-8 is booting.

  • Page 8: Computer Requirements

    COM port for connection to the VOIP-1-2-4-8 unit • However, this PC does not need to be connected to the VOIP-1-2-4-8 unit permanently. It only needs to be connected when local configuration and monitoring are done. Nearly all configuration and monitoring functions can be done remotely via the IP network.
  • Page 9 You’ll need IP and telephone information about that remote site. If this is the very first VoIP unit in the system, you’ll want to coordinate the installation of this VOIP-1-2-4-8 with an installation of another unit at a remote site.
  • Page 10 VOICE OVER IP INTERFACE Installation and Operation Manual Hookup for VOIP-1 Figure 1-9: Sample hookup diagram for VOIP-1 Interface Unit Hookup for VOIP-2 Figure 1-10: Sample hookup diagram for VOIP-2 Interface Unit...

  • Page 11: Operation

    VOICE OVER IP INTERFACE Installation and Operation Manual Hookup for VOIP-4 and VOIP-8 Connect the VOIP-4 or VOIP-8 as indicated in the following diagram. Connect the RJ-11 cables from the emergency phone(s), PSTN line(s), or analog extension(s) of the PBX to the ports labeled “FXS/FXO”. Make sure to connect the chassis to Earth Ground at the grounding screw as indicated (VOIP-2, VOIP-4, and VOIP-8 only) Figure 1-11: Sample hookup diagram for VOIP-4/VOIP-8 Interface Unit...
  • Page 12 VOICE OVER IP INTERFACE Installation and Operation Manual VoIP System Design Before you begin programming the VOIP Interface units, it is recommended that you plan out your system layout. You should begin by choosing a setup type. There are two basic types of VoIP setups we can design for an emergency phone system: Figure 1-12: One-to-One Configuration (1) The first setup type is a one-to-one configuration.
  • Page 13 VOICE OVER IP INTERFACE Installation and Operation Manual IMPORTANT NOTE: For the Emergency Phone System to work through a power outage, all components of the data path (i.e. the VOIP units, routers, hubs, switches, etc.) must be on back-up power. The following are examples of other types of VoIP setups you can design.
  • Page 14 12. At the prompt “Do you want to run VOIP-1-2-4-8 Configuration?,” click No. Software installation is complete. 13. Go to Start à All Programs à VOIP-1 or VOIP-2-4-8 à Configuration Port Setup. Select the proper COM port that will be used to configure the VOIP unit.

  • Page 15: Phone/Ip Starter Configuration

    192.168.1.25, subnet mask 255.255.255.0, and a gateway 192.168.1.1). 3. If you would like to configure and operate the VOIP-1-2-4-8 unit using the web browser GUI, continue on to step (4). The Web GUI has the same functionality as the local Windows GUI, but offers remote access.
  • Page 16 VOICE OVER IP INTERFACE Installation and Operation Manual Under Advanced Features, make sure that Silence Compression is “unchecked”. Under Automatic Disconnection, set the Call Duration to “3600” secs. For VoIP units connected to emergency phones in a many-to-one configuration or for one-to-one configurations (For more information on many/one-to-one configurations, see VoIP System Design p.
  • Page 17 Address” field. Whenever e-mail log messages are sent out, they must have a standard Subject line (e.g. “Phone Logs for VoIP N”). If you have more than one VOIP-1-2-4-8 unit in the building, you’ll need a unique identifier for each one (select a useful name or number for “N”). In this “Subject”...
  • Page 18 VOIP-1-2-4-8. Don’t do anything to the VOIP-1-2-4-8 until the “BOOT” LED is off (a loss of power at this point could cause the VOIP- 1-2-4-8 unit to lose the configuration settings you have made).
  • Page 19 Web GUI. The following steps will assist you in completing the task of programming the phone book(s). 1. Open a web browser to the VOIP-1-2-4-8 to be configured to access the Web GUI. Go to Phone Book.
  • Page 20 VOICE OVER IP INTERFACE Installation and Operation Manual Phone Book Design Example 1 In Figure 2-1, we have a one-to-one configuration. Each emergency phone will have an assigned PBX extension, so the head end VOIP-4 will only be using three of its four channels. Also, in this scenario, the PBX is set to ringdown mode, so every emergency phone is programmed with *13*5* and each VOIP unit connected to an emergency phone is configured to auto call/hotline to the attendant phone.
  • Page 21 VOICE OVER IP INTERFACE Installation and Operation Manual Emergency Phone 3: Inbound Phone Book entry: Outbound Phone Book entry: 203 assigned to 192.168.37.40 In this scenario, each emergency phone VOIP unit has been programmed to call one specific extension at the head end. There is no need to assign a channel to the inbound phone book entry because there exists only one channel for these VOIP units.
  • Page 22 VOICE OVER IP INTERFACE Installation and Operation Manual Phone Book Design Example 2 Let us look at another example: Figure 2-2: Example of a many-to-one VoIP System Configuration In this scenario, we have a many-to-one closed system. This setup does not make use of a PBX or PSTN lines.
  • Page 23 VOICE OVER IP INTERFACE Installation and Operation Manual 102 assigned to 192.168.37.1 103 assigned to 192.168.37.2 104 assigned to 192.168.37.2 In this case, the attendant phone has been assigned 201 and 202 and their extensions. So, when Emergency Phone 2 places a call, it will connect to extension 201 by routing to Channel 1 on the head end VOIP unit.

  • Page 24: Operation And Maintenance

    The frequency with which the System Information screen is updated is determined by a setting in the Logs screen. Statistics Screens Ongoing operation of the VOIP-1-2-4-8, whether it is in a VoIP/PBX setting or VoIP/telco-office setting, can be monitored for performance using the Statistics functions of the VOIP-1-2-4-8 software.

  • Page 25: About Call Progress

    IP network. Outbound 0-9, #, * The digits transmitted by the Digits VOIP-1-2-4-8 to the PBX/telco for this call. Prefix Displays the dialed digits that Matched were matched to a phonebook...
  • Page 26 VOICE OVER IP INTERFACE Installation and Operation Manual Call Progress Details: Field Definitions (cont’d) From – To Details Description Gateway alphanumeric Identifier for the VOIP gateway Name string that handled this call. IP Address x.x.x.x, where IP address from which the call x has a range was received.
  • Page 27 VOICE OVER IP INTERFACE Installation and Operation Manual Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Call on Hold alphanumeric Describes held call by its IP address source, location/gateway identifier, and hold duration. Location/gateway identifiers come from Gateway Name field in Phone Book Configuration screen of remote VOIP.
  • Page 28 VOICE OVER IP INTERFACE Installation and Operation Manual Call Progress Details: Field Definitions (cont’d) Field Name Values Description Supplementary Services Status Caller ID There are four This field shows the identifier and values: status of a remote VOIP (which “Calling Party has Call Name Identification + identifier”;...

  • Page 29: About Logs

    VOICE OVER IP INTERFACE Installation and Operation Manual About Logs Logs Screen Details: Field Definitions Field Name Values Description Event # column 1 or higher All calls are assigned an event number in chronological order, with the most recent call having the highest event number.
  • Page 30 The number of bytes of data received over the IP network in the course of this call. Outbound digits 0-9, #, * The digits transmitted by the VOIP-1-2-4-8 to the PBX/telco for this call. FROM Details Gateway Name alphanumeric Identifier for the VOIP gateway string that originated this call.

  • Page 31: About Ip Statistics

    VOICE OVER IP INTERFACE Installation and Operation Manual Logs Screen Details: Field Definitions (cont’d) Supplementary Services Info (Not supported in BRI 502c software.) Call Transferred To phone number Number of party called in transfer. string Call Forwarded To phone number Number of party called in string forwarding.
  • Page 32 VOICE OVER IP INTERFACE Installation and Operation Manual IP Statistics: Field Definitions (cont’d) Field Name Values Description Total Packets (cont’d) Sum of data packets of all types. Received with integer Total number of error-laden packets Errors value received by this VOIP gateway since the last “clearing”...
  • Page 33 VOICE OVER IP INTERFACE Installation and Operation Manual IP Statistics: Field Definitions (cont’d) RTP Packets Voice signals are transmitted in Realtime Transport Protocol packets. RTP packets are a type or subset of UDP packets. Transmitted integer Number of RTP packets transmitted by value this VOIP gateway since the last “clearing”...

  • Page 34: About Link Management

    VOICE OVER IP INTERFACE Installation and Operation Manual About Link Management The Link Management screen is essentially an automated utility for pinging endpoints on your VoIP network. This utility generates pings of variable sizes at variable intervals and records the response to the pings.
  • Page 35 VOICE OVER IP INTERFACE Installation and Operation Manual Link Management screen Field Definitions (cont’d) Field Name Values Description Link Status Parameters These fields summarize the results of pinging. Target of ping. IP Address a.b.c.d 0-255 column as listed Number of pings sent to target No.
  • Page 36 VOICE OVER IP INTERFACE Installation and Operation Manual About Registered Gateway Details The Registered Gateway Details screen presents a real-time display of the special operating parameters of the Single Port Protocol (SPP). These are configured in the Phone Book Configuration screen and in the Add/Edit Outbound Phone Book screen.

  • Page 37: Connectivity Test

    Configuration | Logs and select the “Console Messages” checkbox. 4. You now need to free up the COM port connection (currently being used by the VOIP-1-2-4-8 configuration program) so that the HyperTerminal program can use it. To do this, you can either (a) click on Connection in the sidebar and select “Disconnect”...
  • Page 38 [00033290] H323IF[0]:destAddr = TA:200.2.10.5:1720,NAME:Mounds View,TEL:17637175662,17637175662 [00033290] H323IF[0]:srcAddr = NAME:New York,TA:200.2.9.20 [00033440] H323IF [0]:cmCallStateProceeding [00033500] H323[0]: Remote Information (Q931): VOIP-1 [00033565] CAS[0] : TX : ABCD = 1, 1, 1, 1 [00033675] H323IF [0]: MasterSlaveStatus=Slave [00033675] H323IF[0]:FastStart Setup Not Used [00033690] CAS[0] : TX : ABCD = 1, 1, 1, 1...

  • Page 39: Setting A Password (Windows Gui)

    Installation and Operation Manual Setting a Password (Windows GUI) Talkaphone recommends that a user name and a secure password be assigned to each VOIP unit in your system configuration. After a user name has been designated and a password has been set, that password is required to gain access to the configuration software under both the Windows and Web GUIs.
  • Page 40 Setting a password is optional when using the Web GUI. Only one password can be assigned and it works for all VOIP-1-2-4-8 software functions (Windows GUI, web browser GUI, FTP server, and all Program menu commands, e.g., Upgrade Software – only the FTP Server function requires a User Name in addition to the password).
  • Page 41 I cannot connect to a VOIP-1-2-4-8 unit remotely via the Web GUI. 1. Check the power and cabling for the VoIP unit. 2. Be sure an IP address has been assigned to the VOIP-1-2-4-8 unit (this must be done in the Windows GUI).
  • Page 42 DTMF may become distorted and make the PBX unable to route the calls. Adjust the voice gain setting to achieve optimal volume. You may first want to try setting the VOIP-1-2-4-8 field units to: VOICE GAIN: +5db IN, -5dB OUT Also, increasing the trim pot on the emergency phones may help.

  • Page 43: Frequently Asked Questions

    Yes, all of the VoIP Interface units provide power to the Emergency Phones. My VOIP-1-2-4-8 is taking a long time to boot up. Is this normal? Yes, the VOIP-1-2-4-8 units typically take about one minute to complete a cold boot. How do I install a VOIP-1-2-4-8 behind a firewall or Proxy Server? Your firewall or proxy server will need to support either H.323 or SIP.

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