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If You Need Assistance
Or Service
This section is designed to help you save the cost of a service call. Part 1 of this section outlines
possible problems, their causes, and actions you can take to solve each problem. Parts 2 and 3 tell you
what to do if you still need assistance or service. When calling our Consumer Assistance
Center for help
or calling for service, please provide a detailed description of the problem, your appliance's
complete
model and serial numbers and the purchase date. (See page 2.) This information will help us respond
properly to your request.
1. Before
calling
for assistance
. . .
Performance
problems often result from little things you can find and fix without tools of any kind. Please
check the chart below for problems you can fix. It could save you the cost of a service call.
PROBLEM
!
POSSIBLE
CAUSE
!
SOLUTION
Nothing
will
operate
The oven will not
operate
The surface
units
will not operate
Control
knob(s)
will not turn
The Self-Clean-
ing cycle will not
operate
The unit is not wired into a live
circuit with proper voltage.
A household fuse has blown or a
circuit breaker has tripped.
You have not set the electronic
control correctly.
You have programmed
a
delayed start time.
A household fuse has blown or a
circuit breaker has tripped.
You are not setting the control
knobs correctly.
You are not pushing in before
turning.
The range clock does not show
the correct time of day.
The Lock Lever is not in the
Clean position-all
the way to the
right.
You have programmed
a
delayed start time.
Wire the unit into a live circuit with proper
voltage. (See Installation Instructions.)
Replace household fuse or reset circuit
breaker.
Refer to pages 14-27 for setting the
electronic control.
Wait for the start time to be reached.
Replace household fuse or reset circuit
breaker.
Push control knobs in before turning to a
setting.
Push control knob(s) in before turning to a
setting.
Reset clock to show the correct time of
day. (See page 12.)
Move Lock Lever all the way to the right.
Wait for the start time to be reached.
continued
on next page
37
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