Omnitracs MCP100 Diagnostics Manual
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Omnitracs MCP100 Diagnostics Manual

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80-J4867-2 Rev. G
80-J4867-2 Rev. G
October 2015
October 2015
MCP100
MCP100
Diagnostic
Diagnostic
Guide
Guide

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  • Page 1 MCP100 MCP100 Diagnostic Diagnostic Guide Guide 80-J4867-2 Rev. G 80-J4867-2 Rev. G October 2015 October 2015...
  • Page 2 Omnitracs endeavors to ensure that the information in this document is correct and fairly stated, but Omnitracs is not liable for any errors or omissions. Published information may not be up to date, and it is important to confirm current status with Omnitracs.

  • Page 3: Table Of Contents

    How to Find the MCP100 Unit Address (UA) ............2-2 Troubleshooting Guidelines ................2-3 Keep Known Good Omnitracs MCP100 Component Spares in Shop ..2-3 Use a Test Cart to Perform Bad Part Verification/Double Checking ..2-4 Perform a Visual Inspection of the Installed MCP100 ........2-4 Reseat All Cables ..................2-4...
  • Page 4 Inspecting the Terrestrial Antenna and TDM, and the Satellite Data Modem (SDM) 3-6 Verifying Trailer Tracks Asset Management Connections ....... 3-9 Chapter 4 System Verification What Is Basic MCP100 System Verification? ..........4-2 MCP100 Display Unit Screens ................. 4-2 MCP100 System Screen ................4-3 MCP100 OVT/CDMA Screens ..............
  • Page 5 Normal Performance ..................11-2 Abnormal Performance ...................11-2 Screen Immediately Goes Blank When Ignition Is Turned Off .......11-3 Chapter 12 MCP100 Does Not Go to Ignition Off Normal Performance ..................12-2 Abnormal Performance ...................12-2 MCP100 Does Not Go to Ignition Off Status ..........12-3 Chapter 13 Database Status—Out of Sync...
  • Page 6 Chapter 15 Text-to-Speech Troubleshooting What Is Text-to-Speech? ................15-2 Speaker Requirements ................15-2 Normal Performance ..................15-2 Abnormal Performance .................. 15-3 Message Does Not Play ................. 15-4 Message Plays but Volume Is Very Low ............15-12 Message Plays but Sound Is Choppy or Breaks up ........15-17 Chapter 16 Status 10000/10001 Good Status ....................
  • Page 7 Chapter 21 Performance Monitoring Diagnostic/Verification Procedures System Overview ....................21-2 Data Collected ....................21-2 System Verification ..................21-2 Diagnostic Flowchart ..................21-4 Diagnostic Procedure ..................21-5 Data Missing Indicators and Active Fault Values ..........21-7 Chapter 22 Trailer Tracks Asset Management Diagnostic/Verification Procedures Normal Performance ..................22-2 Abnormal Performance ...................22-2 Trailer Tracks Asset Management System Verification ........22-3 A—Transmitter ID Not Displayed ..............22-6...
  • Page 8 Customer-Damaged Equipment ..............C-6 Missing, Lost, Stolen, or Destroyed Equipment .........C-6 Permanent Fleet Size Reduction Request Form ........C-7 Appendix D Upgrading the MCP100 Using Secure Digital Cards Checking the Software Versions Installed ............D-2 SD Card Instructions ..................D-3 Upgrading Only the MAS Software ..............D-3 viii 80-J4867-2 Rev.
  • Page 9 Appendix E Component and Document Information DCNs for Documents Referenced in this Guide ..........E-2 MCP100 System Component MCNs Referenced in this Guide ....... E-2 MCNs for Sealants and Lubricants Referenced in this Guide ......E-6 MCN for Omnitracs-recommended Torque Wrench Referenced in this Guide E-6 Glossary 80-J4867-2 Rev.
  • Page 10 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 11: Important Safety Information

    If you are a Third-party Device Manufacturer or Application Developer, it is your responsibility to provide appropriate warnings regarding the safe use of your device(s) in conjunction with Omnitracs equipment. Applications should not require the driver to divert his attention from the road while driving a vehicle.
  • Page 12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 13: Chapter 1 How The Mcp100 Works

    How the MCP100 Works Topics in this chapter provide a basic overview of the MCP100 and how its components interact to send and receive information. MCP100 Overview ..........

  • Page 14: Mcp100 Overview

    • Provides dispatchers with vehicle location and position history information by tracking the location of each MCP100 using latitude and longitude, or distance and direction from landmarks (usually large towns and cities). • Drivers can inform the dispatcher of road conditions or problems.

  • Page 15: Mcp100 Component Description

    • Within the NOC is the Network Management Computer (NMC), which receives and handles information traffic. • Located at Omnitracs in Las Vegas, NV. Omnitracs Dispatch • Software on the trucking company’s dispatch computer and dispatcher’s interface with the MCP100.

  • Page 16: Data Satellite And Gps Network

    • Uses Ku-band signals to handle all two-way information traffic between the vehicle and the NMC. • Sends the information along the forward message link to the MCP100. • Receives the information back from the driver along the return message link.

  • Page 17: How The Mcp100 Uses Gps

    • Sends vehicle location information to the NOC. • Each MCP100 has its own unique unit address which is the serial number on the MAS. This address is used by the NMC to route information to the correct vehicle. The unit address for a particular vehicle changes if the MAS in the vehicle is replaced.
  • Page 18 - Mobile application server (MAS)—Unit which contains the operating circuitry and memory for the MCP100. The “black box” of the platform. - Media display unit (MDU)—Standard display unit for the MCP100, which the driver uses to interact with the dispatcher. Consists of a keyboard and a color touchscreen LCD display.

  • Page 19: Chapter 2 Read This First

    How to Find the MCP100 Unit Address (UA) ......

  • Page 20: How To Find The Mcp100 Unit Address (Ua)

    Read This First... How to Find the MCP100 Unit Address (UA) Before you call Customer Support for assistance, write down the serial number of the MAS. To view the MCP100 unit address on the media display unit (MDU): • Tap the System icon.

  • Page 21: Troubleshooting Guidelines

    Read This First... Troubleshooting Guidelines Keep Known Good Omnitracs MCP100 Component Spares in Shop Spare parts should include: • Mobile application server (MAS) • MAS backup battery • Terrestrial data modem (TDM) • Antenna and antenna cable • Satellite Data Modem (SDM) •...

  • Page 22: Use A Test Cart To Perform Bad Part Verification/Double Checking

    Use a Test Cart to Perform Bad Part Verification/Double Checking If a MCP100 part is diagnosed bad on a truck, insert the failed part on the test cart. • If it continues to fail, the RMA process should be utilized to replace the part.

  • Page 23: Check System Voltage Measurements And Grounding

    Refer to the MCP100 Installation Guide. Determine If the Problem Is Intermittent The MCP100 can display fault codes that appear on the System screen of the display. Many status codes have a corresponding number that indicates the Bad status has cleared itself.
  • Page 24 Read This First... 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 25 Verifying Trailer Tracks Asset Management Connections ....For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 26: How Often Should Inspections Be Performed

    Preventive Maintenance Inspection How Often Should Inspections Be Performed? • Omnitracs recommends inspections be performed at least once every 90 days. • During normally scheduled vehicle preventive maintenance inspections. Inspecting the Mobile Application Server (MAS) Make sure the compartment where the MAS is...
  • Page 27 Preventive Maintenance Inspection Make sure the cable connectors have not worked themselves loose from the MAS. Hand tighten any loose connectors. Caution DSPL I / 0 05AAA_222A ONLY hand-tighten or use a small screwdriver on the connectors. DO NOT use a pneumatic tool or pliers to tighten the connectors as this could damage the screws or the MAS mounting tabs.

  • Page 28: Inspecting The Media Display Unit (Mdu)

    Preventive Maintenance Inspection Go to the Home screen and tap the System icon. Tap the Battery tab and tap the Test Battery button. Warning It may take a few minutes to perform this test. Check the Results of last test and verify that the battery is Good.
  • Page 29 Preventive Maintenance Inspection Verify the MDU keys and screen are clean. Omnitracs recommends that you use a soft cloth and either plain water, glass cleaner, or mild soap to gently clean the surfaces of the MDU as well as the display screen.

  • Page 30: Replacing The Mdu Screen Protector

    Preventive Maintenance Inspection Inspect the underside of the MDU to make sure the tie wraps are securely tightened and the cable is not damaged. The illustration to the left is the underside of the MDU showing the tie wraps. 05AAA_233 Replacing the MDU Screen Protector If the screen protector is worn, scratched, or damaged, it can degrade the performance of the MDU touch screen.
  • Page 31 Preventive Maintenance Inspection Make sure grommets are in place around any holes the cables pass through. Make sure RTV sealant or refrigeration/tar tape is intact and provides a good seal on any Grommet holes that lead to the exterior of the vehicle. Go to step 4.
  • Page 32 Preventive Maintenance Inspection Make sure the SDM is securely attached to the SDM mount. Check the mount hardware to make sure it is secure and does not show any signs of loosening. Twist SDM collar to verify that the SDM connector is hand-tightened and secure.

  • Page 33: Verifying Trailer Tracks Asset Management Connections

    Preventive Maintenance Inspection Verifying Trailer Tracks Asset Management Connections Make sure all 7-way connection points have been cleaned, inspected, and greased. Omnitracs recommends that you use dielectric grease on the connection points. Brushes 04AAA_164A Check the 7-way coil cord for nicks, cuts, or abrasions.
  • Page 34 Preventive Maintenance Inspection Make sure there is voltage (12–24V) on pin 7 at all 7-way connection points (on the tractor Terrestrial Antenna and trailer) with ignition ON. Make sure you connect to ground (pin 1) as well when performing this step. Receptacle The illustrations at left show the connection at the tractor and at the trailer.
  • Page 35 Preventive Maintenance Inspection Connect a test transmitter to the truck. Turn IGN to ON. Access the Trailer Tracks ID screen by selecting the Trailer icon and verifying that the transmitter’s ID displays. Test with known, Trailer Tracks good Trailer Transmitter Tracks transmitter OM_E-0093-210goodxmtter.eps...
  • Page 36 Preventive Maintenance Inspection 3-12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 37: Chapter 4 System Verification

    Topics in this chapter provide information and procedures for performing a basic system verification: What Is Basic MCP100 System Verification? ......

  • Page 38: What Is Basic Mcp100 System Verification

    MCP100 is operating properly. MCP100 Display Unit Screens • Shortly after you power up the MCP100, the Home screen displays. • Tap the different icons to access information. • Before you perform the system verification procedure, you may find it helpful to become familiar with the commonly used display unit screens.

  • Page 39: Mcp100 System Screen

    • Shows the mobile unit ID, e.g., 105000xxx. • Tells the dispatcher the correct address for sending messages to the vehicle. • If the MCP100 is replaced, this field will display a different address. Connection • Indicates whether the link within the terrestrial data modem (TDM) is transmitting properly.

  • Page 40: Mcp100 Ovt/Cdma Screens

    Indicates the Windows operating system currently installed on the MAS. MCP100 OVT/CDMA Screens • Tap the OVT/CDMA tab to access antenna information about the MCP100, such as signal strength. • There are five OVT/CDMA screens, which you navigate by touching the screen and then using the arrow keys to move from screen to screen.

  • Page 41: Mcp100 Sdm Screens

    System Identification Number—The number that allows the unit to quickly register on the cellular network. Network Identification Number. MCP100 SDM Screens • Tap the SDM tab to access antenna information about the MCP100, such as signal strength. Field Description Serial Number The serial number of the SDM.

  • Page 42: Mcp100 Gps Screen

    • Shows the group ID to which the MCP100 is assigned. Addresses • Also shows other groups to which the MCP100 is a member. • Numbers are defined and used by the dispatcher to address the fleet or groups of MCP100s.

  • Page 43: Mcp100 Config Screen

    • Tap the Config tab whenever you want to see the basic configuration of the unit. Field Description Powerdown • Number of minutes after ignition is turned OFF when the MCP100 will go into sleep mode. • Configured by dispatch. Wakeup •...

  • Page 44: Mcp100 Battery Screen

    Indicates how hardware needs to be connected for panic button presses to be detected. Tamper Detect Indicates if the MCP100 is enabled or disabled for tamper detection. MCP100 Battery Screen • Tap the Battery tab whenever you want to see the state of the backup battery.

  • Page 45: Mcp100 Cer Screen

    Field Value CER Enabled/disabled If enabled, the MCP100 captures CER events. Speech Enabled/disabled If enabled, what is printed in the alert pop-ups is spoken. Hard Braking Minimum Speed Speed at which mobile unit detects hard brake events.

  • Page 46: Vds (Status) Screen

    • Value should be constantly increasing. Packets of data being transmitted on the data bus by the MCP100. Packets of data being received on the data bus that are of longer length than the normal data packet size.
  • Page 47 System Verification Field Value Speed Speed of the vehicle. RPM of the vehicle. Temp Oil temperature. Accel Acceleration (throttle position) percentage. Fuel Life-to-date (LTD) fuel. 80-J4867-2 Rev. G 4-11 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 48: Flowchart-Basic Mcp100 System Verification

    System Verification Flowchart—Basic MCP100 System Verification Step 1 Step 2 Move unit to Turn ignition acquire network signal Step 3 Does MDU light up See Chapter 5 & display characters? in this guide Do backlight, volume, and brightness work? Step 4...
  • Page 49 System Verification Step 10 Display Message screen. Send test message to dispatcher Step 11 Was message See Chapter 7 acknowledged in this guide by dispatcher? Step 12 Have dispatcher send test message to MCP Step 13 Was test See Chapter 7 message received in this guide at MCP?

  • Page 50: Basic Mcp100 System Verification Procedure

    Make sure the vehicle is in a good location. Satellite Terrestrial • If you are using the terrestrial MCP100, the vehicle should be in a location where the antenna is able to acquire a wireless communication network signal.
  • Page 51 Chapter 6 in this guide. Ctrl Delete 05AAA_215C If the MCP100 was just installed, it may take as long as 5 minutes for the MCP100 to acquire the PCS network/satellite signal. 80-J4867-2 Rev. G 4-15 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 52 System Verification Go to the Home screen and tap the System icon. Tap the System tab. Check the System Status field and verify that the Status is Good. • If the Status is Good, go to step 6. • If the Status is a numerical value, go to the appropriate diagnostic procedure for that value in this guide.
  • Page 53 System Verification Tap the GPS tab. Check that the Mode is 3-D or 2-D and that the Last Update field is incrementing every second. • If the Mode is 3-D or 2-D and the Last Update field is incrementing, go to step 9.
  • Page 54 Tap the Inbox tab to display the dispatcher’s message. • If the MCP100 received the message, go to step 14. • If the MCP100 did not receive the message, perform the diagnostic...

  • Page 55: Omnitracs Mcp100 System Verification Form

    Omnitracs MCP100 System Verification Form You can make copies of the System Verification Form on the following page and record important information you may want to keep concerning the vehicle and the MCP100. 80-J4867-2 Rev. G 4-19...
  • Page 56 System Verification 80-J4867-2 Rev. G 4-20 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 57 ........5-12 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 58: Using The Mdu

    Media Display Unit (MDU) Troubleshooting Using the MDU The media display unit (MDU) is designed to work with the MCP100. Other display units, such as the Omnitracs EDU and DU are not supported. • When the vehicle ignition is ON, an image appears on the display screen.
  • Page 59 Media Display Unit (MDU) Troubleshooting If any of the functions do not work as described, there is a problem with one or more of the following: • Display controls are turned off or turned low • Faulty display cable • Faulty display •...

  • Page 60: Mdu Touchscreen Calibration

    Media Display Unit (MDU) Troubleshooting MDU Touchscreen Calibration If you are touching any of the icons on the touchscreen and the screen is not responding quickly, the touchscreen may not be calibrated properly. To recalibrate the MDU touchscreen settings, from the Home screen: •...

  • Page 61: Mdu Message Waiting Light/Chirp Does Not Work

    Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Adjust MDU controls so volume is up Step 2 Have dispatcher or Omnitracs Customer Support send a message Step 3 Step 4 Check that message Test with known...
  • Page 62 Volume Turn up volume on the MDU. Control Have the dispatcher send a test message to Back the MCP100. (If the dispatcher is not & Backspace available, have Omnitracs Customer Support send a message.) Caps "...
  • Page 63 BLINKING BLUE and the right side LED should be OFF. Have the dispatcher send another test message to the MCP100 and check that it has been received. • If the display chirps and the message waiting light comes on, the diagnostic procedure is complete.

  • Page 64: Mdu Screen Is Dark Or Blank

    Step 8 Display Diagnostic procedure Reset the MAS is complete Still Dark Step 9 Display Perform Test System with known Verification good MAS Still Dark Call Omnitracs Customer Support OM_E-0128-081J 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 65 Media Display Unit (MDU) Troubleshooting Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not Backlight always sequential—you may be instructed to skip Toggle steps. Turn the vehicle ignition ON. Adjust the brightness controls.
  • Page 66 Media Display Unit (MDU) Troubleshooting Reseat the display connectors on the MAS and MDU. Is the display working? UI UI • If yes, the diagnostic procedure is complete. • If no, go to step 4. DSPL DSPL I / 0 I / 0 Install a replacement display cable and Remove Display Unit cable...
  • Page 67 • If the display is now working, the MAS is faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL...

  • Page 68: Mdu Stuck On Loading Screen

    Diagnostic Good procedure Reset the MAS is complete Still Stuck Step 7 Perform Test Good System with known Verification good MAS Still Stuck Call Omnitracs Customer Support OM_E-0128-081K 5-12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 69 Media Display Unit (MDU) Troubleshooting Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. Turn ON ignition. Check the MAS status LEDs. Is the light blinking blue every second? Note The MAS LED blinks blue every second when...
  • Page 70 • If the display is now working, the MAS is faulty. Replace the MAS. Note Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come with a backup battery.

  • Page 71: Chapter 6 No Signal Light On Or Flashing

    ........For technical questions, contact Omnitracs Customer Support.

  • Page 72: Normal Performance

    NO SIGNAL Light On or Flashing Normal Performance It is normal for the NO SIGNAL light on the display to occasionally go on when the vehicle is in motion. This is either because • the PCS antenna has temporarily lost a wireless communication network signal, or •...

  • Page 73: No Signal Light On Or Flashing

    Move vehicle as needed to acquire network signal Step 2 NO SIGNAL NO SIGNAL Light Still Flashing Check Diagnostic Call Omnitracs Light Off after 10 min procedure NO SIGNAL Customer is complete light Support NO SIGNAL Light Still On...
  • Page 74 Check the NO SIGNAL light on the display. After the MCP100 acquires a network signal, the NO SIGNAL light will go off. Back It may take 5 minutes for the MCP100 to & acquire a network signal. Backspace "...
  • Page 75 NO SIGNAL Light On or Flashing Test with a known good SDM as follows: Test Connect original Disconnect the original SDM cable from the Unit cable to test SDM original SDM and connect it to the known good SDM. Installed Unit Allow a few minutes for the unit to acquire the Original...
  • Page 76 • If the NO SIGNAL light goes off, the original MAS was bad. Replace the original MAS. Note Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come with a backup battery.

  • Page 77: Chapter 7 Mcp100 Cannot Transmit/Receive

    ........For technical questions, contact Omnitracs Customer Support.

  • Page 78: Normal Performance

    MCP100 Cannot Transmit/Receive Normal Performance When the MCP100 has a clear view of the satellite (the NO SIGNAL light is off), it can transmit and receive information in all types of weather. Abnormal Performance A problem exists if the MCP100 is unable to transmit or receive information when the NO SIGNAL light is off.

  • Page 79: Mcp100 Cannot Transmit/Receive

    MCP100 Cannot Transmit/Receive MCP100 Cannot Transmit/Receive Step 1 Turn ON ignition. Move unit to acquire network signal Step 2 Stays See Chapter 6 NO SIGNAL in this guide light on? Step 3 Send Go to test message step 3 from MCP...
  • Page 80 Check the NO SIGNAL light on the display. After the MCP100 acquires the satellite signal, Back the NO SIGNAL light goes off. & Backspace It may take a few minutes for the MCP100 to acquire the satellite signal. If the MCP100 was " Enter Caps Shift Shift just installed, it may take as long as 5 minutes.
  • Page 81 MCP100. After the MESSAGE WAITING light illuminates, go to the Inbox to display the dispatcher’s message. • If the MCP100 received the message, the diagnostic procedure is complete. • If the MCP100 did not receive the message, go to step 8.
  • Page 82 • If the numbers do not match, go to step 9. • If the numbers match, go to step 10. Have the dispatcher change the host software MCP100# listed for this vehicle to match the MAS’s serial number. Then, repeat step 3. through step 7.
  • Page 83 ........For technical questions, contact Omnitracs Customer Support.

  • Page 84: What Is The C/No Value

    33. This includes cases where the SDM is installed beneath an airdam. The signal strengths vary slightly from region to region. This can result in an MCP100 with a low C/No value working fine in areas with higher signal strengths, but failing to work at all in areas with lower signal strengths.

  • Page 85: Materials That Obstruct The Satellite Signal

    An obstruction height of 2.5 feet for every 12 feet away from the SDM centerline is acceptable. The MCP100 may not operate properly if there are obstructions above this height. Use this same formula to verify that a trailer hooked up to the vehicle does not extend above the 12°...

  • Page 86: Low Satellite Signal-Low C/No Value

    C/No Consistently Low Step 4 Test with known Perform C/No OK good SDM. System Is C/No value Verification acceptable? C/No Consistently Low Call Omnitracs Customer Support OM/E-0128-111B 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 87 NO SIGNAL light to go off. OM/E-0128-031D Ch 4 It may take several minutes for the MCP100 to acquire the satellites. If the MCP100 was just NO SIGNAL installed, it may take as long as 5 minutes.
  • Page 88 Low Satellite Signal—Low C/No Value Two people are needed to perform the circle test in step 2., a driver and a passenger to monitor the C/No values on the SDM screen. Tap the SDM tab to display the SDM screens. Drive the truck in a circle, stopping periodically to record the C/No value.
  • Page 89 SDM was faulty. Replace SDM and Unit perform the system verification procedure Original Chapter Cable • If the C/No values are consistently low, i.e., FL < 50 and RL < 33, call Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 OM/E-0128-059B 80-J4867-2 Rev. G...
  • Page 90 Low Satellite Signal—Low C/No Value 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 91: Chapter 9 Low Terrestrial Signal-Rssi Value

    ........For technical questions, contact Omnitracs Customer Support.

  • Page 92: What Is The Rssi Value

    • An unacceptable RSSI value could cause messaging problems. If the value goes to an unacceptable level, the MCP100 will lose the wireless communication network signal (the display NO SIGNAL light will go on). When you lose the signal, i.e., the NO SIGNAL light is on, you cannot communicate with the dispatcher.
  • Page 93 Other Causes of an Unacceptable RSSI Value: • Faulty PCS antenna and cable • Faulty terrestrial data modem (TDM) or TDM cable For additional antenna installation recommendations, refer to the MCP100 Installation Guide. 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 94 Low Terrestrial Signal—RSSI Value > 105 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 95: Chapter 10 Mcp100-Gps Positioning Problems

    ........... 10-4 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 96: Gps Positioning System

    • Positioning data is sent to the dispatcher as frequently as every 15 minutes, as configured by the host, or whenever messages are sent and received. • The MCP100 uses global positioning system (GPS) position reporting, which provides current vehicle positioning with latitude and longitude updates displayed on the MCP100 display every second.

  • Page 97: Abnormal Performance

    MCP100-GPS Positioning Problems Abnormal Performance With an MCP100, GPS is the only method available for positioning data. If the vehicle is in the open with a clear view of the sky, the mode should show 2-D or 3-D. If the mode shows...

  • Page 98: Gps Positioning

    MCP100-GPS Positioning Problems GPS Positioning Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 2 Step 1 Check STATUS: Move unit system status. ##### as needed to have Does Status display a clear view...
  • Page 99 Move the vehicle, if necessary. Wait for the display NO SIGNAL light to go off. It may take several minutes for the MCP100 to acquire the satellites. If the MCP100 was just installed, it may take as long as 5 minutes.
  • Page 100 MCP100-GPS Positioning Problems Check the GPS mode and that the Last Update time is current. • If No Fix appears or if the Last Update time is not current, go to step 4. • If 2-D or 3-D appears in the Mode field and...
  • Page 101 MCP100-GPS Positioning Problems Test with a known good TDM. Is the left-side LED blinking green? • If the left-side LED is blinking green, the Connectors original TDM was bad. Replace the TDM and perform the system verification procedure in Chapter •...
  • Page 102 DSPL I / 0 faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL I / 0 I / 0 with a backup battery.
  • Page 103 ....11-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: • In the United States, call 800-541-7490 •...

  • Page 104: Normal Performance

    When vehicle ignition is turned OFF, the system should stay awake and the display should show whatever screen was last displayed. • Dispatch can configure the MCP100 to stay awake and powerdown for the time periods they choose. To access the configuration screen, from the MCP100 Home screen, tap the System icon and then tap the Config tab.

  • Page 105: Screen Immediately Goes Blank When Ignition Is Turned Off

    Are timers set correctly? Step 3 Turn the vehicle ignition OFF Step 4 Does Diagnostic procedure screen shut down Call Omnitracs is complete immediately? Customer Support Not OK Step 5 Step 6 Step 7 Check power Not OK Test with...
  • Page 106 The Powerdown setting is the minutes until the MCP100 shuts off; the Total time setting is the minutes the MCP100 draws power from the battery with the ignition OFF. The Total time should not be less than the Powerdown time.
  • Page 107 MDU Immediately Goes Blank When Ignition Is Turned Off Check the MAS power cable connections. Is BAT+ connected to an unswitched +12/24 VDC constant power source? Is IGN Pin 8 connected to a switched +12/24 VDC power Black source? BAT+ (BAT+) 1 YEL 18 15-AMP (BAT+) 2 YEL 18...
  • Page 108 I / 0 • If the screen stays on, the MAS is faulty. Replace the MAS. UI UI Note Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the DSPL DSPL I / 0 I / 0 replacement MAS.

  • Page 109: Chapter 12 Mcp100 Does Not Go To Ignition Off

    ..........12-2 MCP100 Does Not Go to Ignition Off Status ......

  • Page 110: Normal Performance

    MCP100 Does Not Go to Ignition Off Normal Performance When the vehicle ignition is turned ON, the System Status displays Good. When vehicle ignition is turned OFF, the System Status should change to Ignition Off within 10 minutes. Abnormal Performance...

  • Page 111: Mcp100 Does Not Go To Ignition Off Status

    MCP100 Does Not Go to Ignition Off MCP100 Does Not Go to Ignition Off Status Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Turn OFF ignition Step 2 System Status...
  • Page 112 MCP100 Does Not Go to Ignition Off Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential–you may be instructed to skip steps. Turn the vehicle ignition OFF.
  • Page 113 MCP100 Does Not Go to Ignition Off Disconnect the power cable from the MAS. Pin 8 Use a voltmeter to test pin 5, as follows: Black Pin 5—Verify that +12/24 VDC is supplied only when the ignition is in the ON position. Use pin 8, 14, or 15 as ground reference.
  • Page 114 DSPL DSPL I / 0 I / 0 Installed MAS 05AAA_222J • If the MCP100 still does not work correctly, call Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 12-6 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 115 Status........... 13-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 116: What Is Database Status

    SyncComplete. Abnormal Performance An MCP100 will usually go to a database state of SyncComplete in 10 minutes after it is first installed and moved to a location that has good line-of-sight to the satellites. • If the mobile application server (MAS) backup battery was not originally installed correctly, there is a possibility the MCP100 will not go to a SyncComplete state.

  • Page 117: Database Status

    Step 5 Check that Sync Diagnostic Complete database status procedure is Sync is complete Complete Out of Sync Call Omnitracs Customer Support OM/E-0128-072T 80-J4867-2 Rev. G 13-3 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 118 Database Status—Out of Sync Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. Verify that the MAS backup battery is installed and tested.
  • Page 119 After the MCP100 acquires the satellite, the NO SIGNAL NO SIGNAL light will go off. Note If you have just installed the MCP100, it may take 5 minutes to acquire the satellite. • If the NO SIGNAL light stays on, go to Chapter •...
  • Page 120 Database Status—Out of Sync 13-6 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 121: Chapter 14 Mas And Tdm Status-Led Indicators

    Indicators........14-6 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 122: Mas Performance-Led Indicators

    The following table lists the various states of the left and right side LEDs. In a normal operating environment, the left side LED should be BLINKING BLUE and the right side LED should be OFF. If you have technical questions, call Omnitracs Customer Support: for US customers call 800-541-7490; for Canadian customers call 800-863-9191.

  • Page 123: No Power To Mas-Leds Off/Off

    MAS and TDM Status—LED Indicators No Power to MAS—LEDs OFF/OFF Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Call Omnitracs Customer Turn ON Support ignition Not OK Step 3 Step 2...
  • Page 124 MAS was bad. Replace the MAS and Power Cable perform the system verification procedure Chapter WHITE • If the display still does not light up, call Omnitracs Customer Support: US: 800-541-7490 Canada: 800-863-9191 14-4 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 125 Original MAS 05AAA_222R After the replacement MAS is installed, reconnect all components and perform the system verification procedure in Chapter • If the unit is still not working, call Omnitracs Customer Support: US: 800-541-7490 Canada: 800-863-9191 80-J4867-2 Rev. G 14-5...

  • Page 126: Tdm Performance-Led Indicators

    MAS and TDM Status—LED Indicators TDM Performance—LED Indicators Connectors Left-side Right-side (green) (red) 07AAA_48 In a normal operating environment, the left side LED should be BLINKING GREEN and the right side LED should be OFF. Refer to the table below for what actions to take if the right side LED is BLINKING RED.
  • Page 127 ..... . 15-17 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 128: What Is Text-To-Speech

    There are two basic speaker requirements for best performance of the MCP100: • Only one speaker can be connected to the MCP100 for text-to-speech play. If more than one speaker is connected for text-to-speech play, the volume will most likely be very low or there will be no volume at all.

  • Page 129: Abnormal Performance

    Message Does Not Play There could be a problem with one or more of the following: • TTS is not configured properly for the MCP100 • TTS volume is turned off or is too low to hear • Audio speaker has failed •...
  • Page 130 Verification Still Not OK Step 15 Step 14 Test with Still Not OK Not OK known good Test with known accessory good MAS cable Call Omnitracs Customer Support Still Not OK Call Omnitracs Perform Customer System Support Verification OM_E-0128-081C 15-4 80-J4867-2 Rev.
  • Page 131 Text-to-Speech Troubleshooting Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential— you may be instructed to skip steps. Turn up the volume on the RCD. Volume Press the Home key on the RCD.
  • Page 132 Text-to-Speech Troubleshooting Check the RCD connections at the accessory cable. Are they okay? • If the RCD connections are okay, go to step 6. • If the RCD connections are not okay, fix the Remote Control Device (RCD) connections and return to step 1.
  • Page 133 Text-to-Speech Troubleshooting Reset the MAS by disconnecting the power cable. Wait for the MAS LED indicators to go out. Right LED Left LED Note It usually takes about 10 minutes for the LED indicators to go out. Once all LED indicators are off, reconnect the DSPL I / 0 power cable to the MAS and turn ON the...
  • Page 134 Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 Verify that the speaker is working. If the MCP100 shares a speaker, use the radio to play sound through the speaker. Radio /Audio • If the speaker is not working, replace the speaker.
  • Page 135 Text-to-Speech Troubleshooting To isolate a problem with the speaker switch cable, measure voltages of TTS wires at end of the accessory cable, as follows: SPKR - SPKR + SPKR - (Black) (Yellow) (Blue/Violet) First touch the positive lead of the voltmeter to the SPKR+ wire.
  • Page 136 Replace the speaker switch cable and Right LED Left LED return to step 1. • If you still cannot hear the announcement, call Omnitracs Customer Support: 800-541-7490 DSPL I / 0 Canada: 800-863-9191 Reset the MAS by disconnecting the power cable.
  • Page 137 DSPL I / 0 MAS is faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL...

  • Page 138: Message Plays But Volume Is Very Low

    Test with Perform OK Now known good System Verification Volume Still Low Step 10 Volume Volume Call Omnitracs OK Now Still Low Test with known Customer good accessory Support cable OM_E-0128-081G 15-12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 139 Text-to-Speech Troubleshooting Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential— you may be instructed to skip steps. Turn up the volume on the RCD. Volume Press the Home key on the RCD.
  • Page 140 Text-to-Speech Troubleshooting To isolate a problem with the speaker switch cable, measure voltages of TTS wires at end SPKR - SPKR + of the accessory cable, as follows: SPKR - (Black) (Yellow) (Blue/Violet) First touch the positive lead of the voltmeter to the SPKR+ wire.
  • Page 141 Replace the speaker switch cable and return to step 1. Right LED Left LED • If the volume level is still not okay, call Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 DSPL I / 0 Reset the MAS by disconnecting the power cable.
  • Page 142 DSPL I / 0 faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL I / 0 I / 0 with a backup battery.

  • Page 143: Message Plays But Sound Is Choppy Or Breaks Up

    Reset MAS procedure is complete Step 8 Test with Perform known good System Verification Step 9 Call Omnitracs Not OK Test with known Customer good accessory Support cable OM_E-0128-081H 80-J4867-2 Rev. G 15-17 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 144 Text-to-Speech Troubleshooting Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential— you may be instructed to skip steps. Turn up the volume on the RCD. Volume Press the Home key on the RCD.
  • Page 145 Text-to-Speech Troubleshooting To isolate a problem with the speaker switch cable, measure voltages of TTS wires at end SPKR - SPKR + of the accessory cable, as follows. SPKR - (Black) (Yellow) (Blue/Violet) First touch the positive lead of the voltmeter to the SPKR+ wire.
  • Page 146 Text-to-Speech Troubleshooting Replace the original speaker switch cable with a known good speaker switch cable. • If the sound is good with the new cable, the Right LED Left LED original speaker switch cable was bad. Replace the speaker switch cable and return to step 1.
  • Page 147 • If the sound is now good, the accessory cable is faulty. Replace the accessory cable and perform the system verification Chapter • If the sound is still choppy, call Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 05AAA_ 038T 80-J4867-2 Rev.
  • Page 148 Text-to-Speech Troubleshooting 15-22 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 149: Chapter 16 Status 10000/10001

    ..........16-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...
  • Page 150 Chapter 4 and continue to operate the MCP100. There is a problem if the MCP100 System Status is Bad 10000 or if System Status Bad 10001 does not reset to Good or reoccurs within a short period of time. This problem is usually caused by one or more of the following: •...
  • Page 151 Step 6 Diagnostic Good procedure Reset MAS is complete STATUS: 10000 Step 7 Perform Good System Test with known Verification good MAS STATUS: 10000 Call Omnitracs Customer Support EM/O-0128-210TDM2 80-J4867-2 Rev. G 16-3 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 152 TNC connectors and the data Terrestrial Antenna modem cable at both ends. Check the System Status on the MCP100 System screen. Press ENTER on the display to clear Bad 10001 status. • If the System Status is Good, the diagnostic procedure is complete.
  • Page 153 Status 10000/10001 Disconnect the TDM cable and test with a known good TDM cable. Check the System Status on the MCP100 System screen. Press UI UI ENTER on the display to clear Bad 10001 status. DSPL DSPL I / 0...
  • Page 154 BLINKING BLUE and the right side LED should be OFF. After the unit resets, check the System Status on the MCP100 System screen. • If the System Status is still Bad 10000 or Bad 10001, go to step 7.
  • Page 155 • If the System Status is now Good, the MAS is faulty. Replace the MAS. UI UI Note Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL...
  • Page 156 Status 10000/10001 16-8 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 157 ..........17-4 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 158: About The Mas Backup Battery

    The MCP100 battery has a normal operating life of 5 years. The purpose of the backup battery is to allow the MCP100 to gracefully shut down and save data when power from the truck is lost. The backup battery is critical to the operation of the system.

  • Page 159: Good Status

    Good Status The MCP100 System screen, shown below, can be displayed by pressing the System icon at the MCP100 Home screen and then pressing the System tab. This screen has a System Status field that normally displays Good. Bad Status When 12000 is displayed in the System Status field or a pop-up icon displays the MCP100 has a bad or missing backup battery, the backup battery needs replacing.

  • Page 160: Status 12000/12001

    Status 12000/12001—Bad Backup Battery Status 12000/12001 Remove the battery from the MAS. Battery Pack Caution IMPORTANT: Ensure the power cable to the MAS Captive Torx # 10 Screw remains connected. If the power cable has been removed, wait until the MAS LED lights are out before removing the battery.

  • Page 161: Chapter 18 Status 13000/13001

    ............18-2 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 162: Good Status

    Status 13000/13001 Good Status The MCP100 System screen, shown below, can be displayed by pressing the System icon at the MCP100 Home screen and then pressing the System tab. This screen has a System Status field that normally displays Good.

  • Page 163: Chapter 19 Status 22000/22001

    ..........19-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...
  • Page 164 Chapter 4 and continue to operate the MCP100. There is a problem if the MCP100 System Status is 22000 or if System Status 22001 does not reset to Good or reoccurs within a short period of time. Additional information concerning positioning status can be found by selecting the GPS tab.
  • Page 165 Step 4 Diagnostic Good procedure Reset MAS is complete STATUS: 22000 Step 5 Perform Good System Test with known Verification good MAS STATUS: 22000 Call Omnitracs Customer Support EM/O-0128-210T 80-J4867-2 Rev. G 19-3 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 166 Status 22000/22001 Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. Turn the vehicle ignition ON. Clear the Bad 22001 System Status field by E s c pressing the display ENTER key.
  • Page 167 BLINKING BLUE and the right side LED should be OFF. After the unit resets, check the System Status on the MCP100 Status screen. • If the System Status is still Bad 22000 or Bad 22001, go to step 5.
  • Page 168 DSPL I / 0 is faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL I / 0 I / 0 with a backup battery.
  • Page 169 ..........20-9 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 170: Vehicle Data Services (Vds) Overview

    Vehicle Data Link Diagnostic/Verification Procedures Vehicle Data Services (VDS) Overview The VDS application receives vehicle data from J1939, J1587/J1708, and traditional data sources. It then makes the data available for applications that use vehicle data, such as Performance Monitoring, Vehicle Maintenance, CER, and QHOS. J1939 Traditional J1708/J1587...

  • Page 171: Vehicle Data Link Verification

    J1939 Sensors J1708 Step 5 Step 4 Step 6 data data data present? present? present? Go to Go to J1939 Call Omnitracs J1708/J1587 diagnostic Customer diagnostic flowchart Support flowchart System Verification complete VDS System flow 80-J4867-2 Rev. G 20-3 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 172 • If data is not being passed, see diagnostic flowchart for J1708/J1587 Diagnostics on page 20-6 or diagnostic flowchart for J1939 Diagnostics on page 20-9. If you have any questions, contact Omnitracs Customer Support. 20-4 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 173 Is traditional sensors’ data present? • If yes, and data fields are showing green and incrementing, system verification is complete. • If no, contact Omnitracs technical support for assistance. 80-J4867-2 Rev. G 20-5 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 174: J1708/J1587 Diagnostics

    Vehicle Data Link Diagnostic/Verification Procedures J1708/J1587 Diagnostics Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Turn ignition Step 2 Check No (black Contact your (green LED) VDS Summary LED) company Done screen.
  • Page 175 Vehicle Data Link Diagnostic/Verification Procedures J1708/J1587 Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential–you may be instructed to skip steps. Turn the ignition ON. Check the VDS Summary screen. Is J1708/ J1587 enabled? •...
  • Page 176 Vehicle Data Link Diagnostic/Verification Procedures Test with a known good accessory cable. Did this fix the problem? • If yes, replace the accessory cable. Perform system verification. • If no, go to step 6. 05AAA_ 038T Reset the MAS by disconnecting the power cable.

  • Page 177: J1939 Diagnostics

    Vehicle Data Link Diagnostic/Verification Procedures J1939 Diagnostics Step 1 Turn ignition Step 2 Check Contact your No (black LED) company VDS Summary administrator screen. Is J1939 to enable J1939 enabled? (red LED) Step 3 Does VDS config Set VDS config match hardware to match config (CAN1...
  • Page 178 Vehicle Data Link Diagnostic/Verification Procedures J1939 Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential–you may be instructed to skip steps. Turn the ignition ON. Check the VDS Summary screen. Is J1939 enabled? •...
  • Page 179 Vehicle Data Link Diagnostic/Verification Procedures Check connections to J1939 bus: 9-Pin Diagnostic Connector • Pins C and D on diagnostic connector: Verify resistance is 57–63 ohms. • CAN_HIGH and CAN_LOW: Verify voltage from pin C and/or pin D to ground is 1–3 VDC.
  • Page 180 Vehicle Data Link Diagnostic/Verification Procedures Test with a known good converter cable. Did this fix the problem? • If yes, replace the converter cable. Perform system verification. CAN BUS CAN BUS CAN BUS 08AAA_045A • If no, go to step 8. Test with a known good repeater cable.
  • Page 181 Vehicle Data Link Diagnostic/Verification Procedures Reset the MAS by disconnecting the power cable. Wait for the MAS LED indicators to go out. Right LED Left LED Note It usually takes about 10 minutes for the LED indicators to go out. DSPL I / 0 Once all LED indicators are off, reconnect the...
  • Page 182 Vehicle Data Link Diagnostic/Verification Procedures 20-14 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 183 ......21-7 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 184: System Overview

    Connecting to the truck’s data link is required for many driver performance applications. The data is retrieved from the truck by the host computer, either manually or automatically at preset intervals. The hardware installation on the vehicle consists of connecting the MCP100 to the data link (see Chapter 20).
  • Page 185 Performance Monitoring Diagnostic/Verification Procedures If the value is not rapidly increasing, you are not receiving any data link messages, and you need to recheck the installation. Return to the Home screen. Tap the SensorTRACS (Performance Monitoring) icon. Note If the SensorTRACS (Performance Monitoring) icon is grayed out, the Performance Monitoring application is not enabled.

  • Page 186: Diagnostic Flowchart

    Performance Monitoring Diagnostic/Verification Procedures Diagnostic Flowchart Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Turn ON ignition Step 2 Is desired See Chapter 20 data link enabled? in this guide Step 6 Step 8 Step 7...

  • Page 187: Diagnostic Procedure

    Performance Monitoring Diagnostic/Verification Procedures Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. Turn the ignition ON. From the Home screen. Tap the System icon. Tap the VDS tab.

  • Page 188: Data Missing Indicators And Active Fault Values

    Performance Monitoring Diagnostic/Verification Procedures Check that an ACTIVE FAULTS number is present. Refer to Data Missing Indicators and Active Fault Values on page 21-7 specific information. Go to step 7. Reset the mobile application server (MAS) by disconnecting the power cable. Wait for the MAS LED indicators to go out.

  • Page 189: Data Missing Indicators And Active Fault Values

    Display Associated Shows Fault Description/Symptom Possible Cause No Power Power detected Main power was lost, causing the MCP100 (MCP100) OFF for more than to stay asleep longer than its wake-up the wake-up time. interval. RPM Zero RPM zero when -RPM sensor or connection problem.
  • Page 190 -MCP100 ignition line wired to accessory position. Steady Speed signal A pulse generator may have been Speed constant for more connected, either to the MCP100 or the (MCP100) than 5 minutes. engine. Hard Speed is suddenly Driver is braking too quickly (hard braked).

  • Page 191: Chapter 22 Trailer Tracks Asset Management Diagnostic/Verification Procedures

    ......22-13 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 192: Normal Performance

    Tracks asset management also lets you monitor trailer refrigeration units. This feature warns the driver when the reefer develops a problem and falls outside specific user-defined values. The current Trailer Tracks transmitter works between +9 and 32 VDC. The MCP100 also works with Omnitracs’ Trailer Tracks asset management system products.

  • Page 193: Trailer Tracks Asset Management System Verification

    Trailer Tracks Asset Management Diagnostic/Verification Procedures Trailer Tracks Asset Management System Verification Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Turn ON Call your Unshaded area ignition. Verify company dispatch indicates TTRACS is to enable Trailer...
  • Page 194 Trailers tab to display the Trailer ID screen. Note If the screen does not appear, call your company to have Trailer Tracks asset management enabled. Have the MCP100 number ready when you call. Connect the tractor to the trailer and leave the Terrestrial Antenna ignition ON.
  • Page 195 • When the disconnect message appears on the display screen, Trailer Tracks asset management system verification is complete. • If disconnect message does not appear (allow up to 10 minutes), call Omnitracs Customer Support: 800-541-7490 Canada: 800-863-9191 80-J4867-2 Rev. G 22-5 MAY CONTAIN U.S.

  • Page 196: A-Transmitter Id Not Displayed

    Trailer Tracks Asset Management Diagnostic/Verification Procedures A—Transmitter ID Not Displayed Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. From Step 3 of Trailer Tracks Verification Flowchart Step 1 Discon- To Flowchart A1: nect pigtail at trailer.
  • Page 197 +12/24 VDC is accessory cable Flowchart present at pin 38 Step 11 Step 12 Check for ID with Return to Step 3 Call Omnitracs known good Replace of Trailer Tracks Customer Support transmitter. Does transmitter System Verification ID appear?
  • Page 198 Trailer Tracks Asset Management Diagnostic/Verification Procedures Diagnostic Procedure A—Transmitter ID Not Displayed The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip Terrestrial Antenna steps.
  • Page 199 Trailer Tracks Asset Management Diagnostic/Verification Procedures Verify that the Trailer Tracks transmitter blue wire is connected to the center aux pin of the White Pin 1 7-way receptacle. Verify that the white wire is (GND WHT) Blue connected to the ground pin of the 7-way Pin 7 (AUX BLU) receptacle.
  • Page 200 Check for Trailer Tracks ID with a known good Trailer Tracks transmitter. • If the ID appears, go to step 12. • If the ID does not appear, call Omnitracs Customer Support at 800-541-7490. Test with known, Trailer Tracks good Trailer Transmitter Replace the Trailer Tracks transmitter.

  • Page 201: A1-+12/24 Vdc Is Not At Pigtail

    Trailer Tracks Asset Management Diagnostic/Verification Procedures A1—+12/24 VDC Is Not at Pigtai Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. From Flowchart A Step 2 Step 1 Verify +12/24 VDC is Perform Repair/Replace present at blue AUX Trailer Tracks...
  • Page 202 Trailer Tracks Asset Management Diagnostic/Verification Procedures Diagnostic Procedure A1—+12/24 VDC Is Not at Pigtail With the ignition ON, verify that +12/24 VDC is present at the blue aux wire (10-gauge) of the Terrestrial Antenna 7-way harness on the truck. • If there is voltage present at the aux wire, go to step 2.

  • Page 203: B-Reefer Status Number Not Incrementing

    Trailer Tracks Asset Management Diagnostic/Verification Procedures B—Reefer Status Number Not Incrementing Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. From Step 5 of Trailer Tracks Verification Flowchart Step 1 Test Return to Step 5 with known, Replace of Trailer Tracks...
  • Page 204 See a qualified refrigeration unit technician to verify the reefer is transmitting data. OM_E-0093-210goodxmtter.eps • If the refrigeration unit is transmitting data, call Omnitracs Customer Support at 800-541-7490 • If the refrigeration unit is not transmitting data, have the refrigeration unit technician service the refrigeration unit.

  • Page 205: Chapter 23 Compact Display Unit (Cdu) Diagnostic Procedures

    ......... . . 23-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 206: Calibrate The Cdu

    Compact Display Unit (CDU) Diagnostic Procedures Calibrate the CDU If you are touching any of the icons on the touchscreen and the screen is not responding quickly, the touchscreen may not be calibrated properly. To recalibrate the CDU touchscreen settings, from the Home screen: •...

  • Page 207: Cdu Is Blank Diagnostics

    Compact Display Unit (CDU) Diagnostic Procedures CDU is Blank Diagnostics If the CDU is blank, do the following: Turn the vehicle ignition ON. Adjust the brightness controls. Does the display screen light up? • If yes, the screen is working properly. The diagnostic procedure is complete.
  • Page 208 Compact Display Unit (CDU) Diagnostic Procedures Test with a known good CDU. • If the display is now working, the original CDU is bad. Replace the CDU and perform the system verification in Chapter Original • If the display is still not working, the original CDU was probably okay, go to step 6.
  • Page 209 • If the display is now working, the MAS is faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL...
  • Page 210 Compact Display Unit (CDU) Diagnostic Procedures 23-6 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 211 Buzz/Light........24-8 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 212: Normal Performance

    Buzzer/RMWL Diagnostic Procedures Normal Performance The buzzer and remote message waiting light (RMWL) signal the driver when an Important or Emergency message is sent to the vehicle. Abnormal Performance If the buzzer and/or the RMWL does not buzz/light or constantly buzzes/lights, a problem exists that is most likely caused by one or more of the following: •...

  • Page 213: Buzzer/Rmwl Won't Buzz/Light

    Step 9 Perform Test with known System good MAS Verification Step 10 Test with Perform Call Omnitracs known good System Customer accessory cable Support Verification OM/E-0128-181B 80-J4867-2 Rev. G 24-3 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 214 2. • If it is not on, turn it on and then go to step Have the dispatcher send an Important test message to the MCP100. Do not read the message until the problem Terrestrial Antenna with the buzzer/RMWL is fixed.
  • Page 215 Buzzer/RMWL Diagnostic Procedures Verify unswitched +12 VDC is present on the Mobile Application Server power source. • If +12 VDC is present, go to step 5. • If +12 VDC is not present, rewire the Accessory buzzer/RMWL to a constant +12/24 VDC 0 I / Cable source.
  • Page 216 Buzzer/RMWL Diagnostic Procedures Reset the MAS by disconnecting the power cable. Wait for the MAS LED indicators to go out. Right LED Left LED Note It usually takes about 10 minutes for the LED indicators to go out. Once all LED indicators are off, reconnect the DSPL I / 0 power cable to the MAS and turn ON the...
  • Page 217 DSPL I / 0 faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL I / 0 I / 0 with a backup battery.

  • Page 218: Buzzer/Rmwl Constant Buzz/Light

    Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Step 1 Read any unread messages. Check if Buzzer/ RMWL is still Call Omnitracs Customer Support Still Step 3 Step 4 Step 2 Disconnect...
  • Page 219 Buzzer/RMWL Diagnostic Procedures Diagnostic Procedure The steps in this procedure match the steps on the Read any unread messages flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. Read any unread messages. The buzzer/ RMWL should go off? •...
  • Page 220 Buzzer/RMWL Diagnostic Procedures Reset the MAS by disconnecting the power cable. Wait for the MAS LED indicators to go out. Right LED Left LED Note It usually takes about 10 minutes for the LED indicators to go out. DSPL I / 0 Once all LED indicators are off, reconnect the power cable to the MAS and turn ON the ignition.
  • Page 221 DSPL I / 0 faulty. Replace the MAS. Note UI UI Before sending a faulty MAS back to Omnitracs, remove the backup battery and install it in the replacement MAS. A replacement MAS does not come DSPL DSPL I / 0 I / 0 with a backup battery.
  • Page 222 Buzzer/RMWL Diagnostic Procedures 24-12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 223 ..........25-6 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 224: Normal Performance

    Panic Button Diagnostic Procedures Normal Performance The panic button allows the driver to notify the Omnitracs NOC and the company dispatcher when an emergency situation exists. When the driver presses the panic button, a priority notification is sent to the NOC and the company dispatcher.

  • Page 225: False Panic Message

    Step 1 Remember: Disconnect Notify Omnitracs Customer Support that you are working accessory cable on the Panic Button both before and after you perform this procedure. connector Customer Support will then be aware of when an alarm is a test and when it is real.
  • Page 226 Panic Button Diagnostic Procedures Diagnostic Procedure The steps in this procedure match the steps on the flowchart on the previous page. The steps are not always sequential—you may be instructed to skip steps. DSPL I / 0 Disconnect the accessory cable connector at the mobile application server (MAS).
  • Page 227 • If yes, perform the system verification procedure in Chapter 4. Notify Omnitracs Customer Support that you are finished with the test. • If no, notify Omnitracs Customer Support about the problem. 80-J4867-2 Rev. G 25-5 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 228: No Panic Message

    Refer to the pages following this flowchart for a detailed, step-by-step diagnostic procedure of this process. Remember: Notify Omnitracs Customer Support that you are working Step 1 on the Panic Button both before and after you perform this procedure. Check the Customer Support will then be aware of when an alarm is a test and when it is real.
  • Page 229 From the Home screen, touch the System icon. Touch the Config tab. Check that PANIC is enabled and Panic Config is 2-wire. Call Omnitracs Customer Support to let them know you will be testing the panic button. Press the panic button. Message should show in Outbox and a TTS notification will play.
  • Page 230 Panic Button Diagnostic Procedures Repair or replace the panic button. Return to Panic Button step 1. Switch Accessory Cable Disconnect the accessory cable from the Panic Button Input Wires: MAS. With PANIC_LOW and PANIC_HIGH still shorted together, check the resistance on PANIC_HIGH the MAS end of the accessory cable—pins 28 PANIC_LOW...
  • Page 231 Note DSPL DSPL I / 0 I / 0 Before sending a faulty MAS back to Omnitracs, Original MAS remove the backup battery and install it in the 05AAA_222R replacement MAS. A replacement MAS does not come with a backup battery.
  • Page 232 Panic Button Diagnostic Procedures 25-10 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 233: Chapter 26 In-Cab Printing Diagnostic Procedures

    ........... . . 26-3 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 234: Normal Performance

    If the printer does not work the problem is most likely caused by one or more of the following: ACTION POSSIBLE CAUSES SOLUTION Printer is not enabled Pressing “O” or “CTRL-P” does Call Omnitracs Customer not display the Confirmation pop- Support to enable printer up screen Your OS or software versions Upgrade your OS or software to...

  • Page 235: Printer Requirements

    In-Cab Printing Diagnostic Procedures Printer Requirements PRINTER REQUIREMENTS 9600 Baud Rate Hand-shaking None Time out Never RMA Process RMAs are used whenever equipment must be returned to O’Neil. The RMA process involves three steps: Request an RMA from O’Neil Printers. O’Neil arranges shipment of a replacement component to you.
  • Page 236 In-Cab Printing Diagnostic Procedures 26-4 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 237: Chapter 27 In-Cab Scanner Diagnostic Procedures

    ......27-2 For technical questions, contact Omnitracs Customer Support. Customer Support is staffed 24 hours a day, 365 days a year: •...

  • Page 238: Normal Performance

    Move the unit into the Customer Portal Operational Profile with scanning and customer- preferred applications (one time only). Install hardware in the desired location using the dual lock fastener or holster option. Refer to the MCP100 Installation Guide for additional installation information. Calibrate the scanner. Scan a document.
  • Page 239 Wiring Diagrams and Charts Topics in this appendix provide wiring diagrams and pin description charts for the MCP100 and accessories. Omnitracs Satellite MCP100 Electrical Diagram ......

  • Page 240: Omnitracs Satellite Mcp100 Electrical Diagram

    Wiring Diagrams and Charts Omnitracs Satellite MCP100 Electrical Diagram DSPL DSPL I / 0 Back & Backspace +9 VDC to +32 VDC Caps " Enter Shift Shift Power Cable Vehicle Battery Ctrl Delete 10 AMP Chassis 3 AMP Ignition Switch...

  • Page 241: Omnitracs Terrestrial Mcp100 Electrical Diagram

    Wiring Diagrams and Charts Omnitracs Terrestrial MCP100 Electrical Diagram T errestrial T errestrial Antenna Antenna T errestrial T errestrial Data Modem Data Modem Back & Backspace +9 VDC to +32 VDC Caps " Enter Shift Shift Power Cable Vehicle Battery...

  • Page 242: Omnitracs Mcp100 Wiring Diagram

    Wiring Diagrams and Charts Omnitracs MCP100 Wiring Diagram MCP Wiring Diagram Satellite Data Modem and Mount Terrestrial Antenna CDU Connector CAN1 Connector SDM Cable Antenna Cable Terrestrial Data Modem I/O Cable TDM Cable Display Cable 0 I / Mobile Application Server...

  • Page 243: Power Cable Pin Callouts

    Wiring Diagrams and Charts Power Cable Pin Callouts SIGNAL COLOR 8 (BAT RTN) BLACK BLACK 15 (BAT RTN) BLACK 7 (BAT RTN) 14 (BAT RTN) BLACK 6 (ID) 5 (IGNITION) WHITE 3AMP Switched 12VDC Fuse 2 (BAT+) 12 VDC YELLOW 9 (BAT+) 12 VDC YELLOW 1 (BAT+) 12 VDC...
  • Page 244 Wiring Diagrams and Charts Terrestrial Data Modem (TDM) Cable 25-Pin Connector Callouts SIGNAL LOOP/RTN TAMPER RTC_BACKUP MDM_TX+/COM1_TX+ MDM_TX-/COM1_TX- MDM_RX+/COM1_RX+ MDM_RX+/COM1_RX+ 06AAA_130T 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 245 Wiring Diagrams and Charts Satellite Data Modem (SDM) Cable 9-Pin Connector Callouts SIGNAL Drain TAMPER PWR 9.9-11.5VDC PWR 9.9-11.5VDC 06AAA_130 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 246: Standard Accessory Cable Pin Callouts

    Wiring Diagrams and Charts Standard Accessory Cable Pin Callouts BLU/GRN BLU/RED PANIC_LOW BLU/BLK PANIC_HIGH MSG ALERT VIO/ORN VIO/RED BLU/YEL BLU/VIO 06AAA_125T1 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 247 Wiring Diagrams and Charts Full Function Accessory Cable Pin Callouts BLU/GRAY PIN 29 BLU/GRN PIN 2 BLU/RED PANIC LOW PIN 28 BLU/BLK PANIC HIGH PIN 30 YEL/BLU DIGIN 2 PIN 8 YEL/BRN DIGIN 3 PIN 24 MSG ALERT PIN 39 GRN/WHT PIN 4 LSD1...
  • Page 248 Wiring Diagrams and Charts Media Display Unit (MDU) Connector Pin Callouts SIGNAL COLOR Gray Ground Green Black Blue +9VDC Orange Yellow Violet +9VDC Ground COLOR SIGNAL Ground Black Gray Orange +9 VDC Violet +9 VDC Blue Yellow Green Ground 06AAA_132A A-10 80-J4867-2 Rev.

  • Page 249: Six-Pin Data Link Connector Pin Callouts

    Wiring Diagrams and Charts Six-pin Data Link Connector Pin Callouts 08AAA_050 SIGNAL J1708/J1587 DATA LINK+ J1708/J1587 DATA LINK- +12VDC PLUG P/N:23507136 BATTERY GROUND PLUG P/N:23507136 80-J4867-2 Rev. G A-11 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 250: Nine-Pin Data Link Connector Pin Callouts

    Wiring Diagrams and Charts Nine-pin Data Link Connector Pin Callouts 08AAA_051 SIGNAL BATTERY GROUND +12VDC J1939 DATA LINK+ J1939 DATA LINK- J1939 SHIELD J1708/J1587 DATA LINK+ J1708/J1587 DATA LINK- PLUG PLUG A-12 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 251 Wiring Diagrams and Charts Radio Connector Pin Callouts Common Radio and Harness Front Drivers Side Speaker Wire (B5) Notches Note: Connector tabs on this side Front Drivers Side Speaker Wire (B6) SIGNAL SIGNAL RR + SPEAKER RR - SPEAKER PARK LIGHTS RF + SPEAKER IGN CONTACT RF - SPEAKER...
  • Page 252 Wiring Diagrams and Charts CAN Converter Cable Pin Callouts SIGNAL COLOR BLACK / ORANGE 24 CAN BUS CAN BUS CAN BUS BLUE / BLACK 24 CAN_B (TX) BLACK / BLUE 24 CAN_A (RX) ORANGE / BLACK 24 COLOR SIGNAL CAN_D (PWR) BLACK / RED 22 CAN_H YELLOW...
  • Page 253 Wiring Diagrams and Charts CAN Repeater Cable Pin Callouts J1939 CAN REPEATER-R J1939 CAN REPEATER-R J1939 CAN REPEATER-R J1939 CAN REPEATER-R J1939 CAN REPEATER-R (CAN1_HI ) Yellow Yellow Green Green (CAN1_LO) 09AAA_043 80-J4867-2 Rev. G A-15 MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 254 Wiring Diagrams and Charts A-16 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...

  • Page 255: Appendix B Environmental And Power Requirements

    Environmental and Power Requirements Topics in this appendix provide environmental and power requirements for the MCP100 and accessories. MCP100 Environmental and Power Requirements ......

  • Page 256: Mcp100 Environmental And Power Requirements

    Power +9 to +32 Volts DC Operating at +12V using CDU, RCD, and MCP100 draws a maximum of 1.8 amps speaker switch cable only—no accessories. from the battery (24 W). Operating at +12V without using CDU.

  • Page 257: Appendix C Standard Rma Procedure

    For customers, to return failed equipment, go to Omnitracs Customer Portal at https://customer.omnitracs.com For service centers only, please return equipment to Omnitracs at the following address. Make sure that the RMA number is marked clearly on the outside of the box.
  • Page 258 Standard RMA Procedure 80-J4867-2 Rev. G MAY CONTAIN U.S. AND INTERNATIONAL EXPORT CONTROLLED INFORMATION...
  • Page 259 Upgrading the MCP100 Using Secure Digital Cards An MCP100 is normally upgraded with software by sending it over-the-air using satellite transmissions. However, there may be occasions when upgrades are necessary using secure digital (SD) cards, for example, when there is an operating system (OS) upgrade and when upgrades need to be performed very quickly.

  • Page 260: Checking The Software Versions Installed

    Upgrading the MCP100 Using Secure Digital Cards Checking the Software Versions Installed Shortly after you power up the MCP100, the user interface screen displays. Scroll down to the System icon and tap the icon. Tap the System tab to access system information about the MCP100.

  • Page 261: Sd Card Instructions

    • Organize files on the SD card so the MAS can read them. - Software is available on the Customer Portal, or you can check with an Omnitracs representative for more information on where to get the software and how the files need to be organized.

  • Page 262: Upgrading The Mas Operating System And Mas Software

    Upgrading the MCP100 Using Secure Digital Cards After the upgrade process finishes and the MDU screen shows the application icons or the driver warning screen, remove the SD card and confirm the upgrade is complete by checking the MAS software version on the System Information screen.

  • Page 263: Upgrading The Sdm Software

    Upgrading the MCP100 Using Secure Digital Cards Keep MAS OS SD card in slot until the right LED goes to solid green. When the right LED is solid green, the OS upgrade is complete. This should take about 3–5 minutes.

  • Page 264: Upgrading The Mdu Software

    Upgrading the MCP100 Using Secure Digital Cards Turn vehicle ignition to ON. Insert SDM SW SD card into slot on MAS with label side down/metal strips facing up. Wait approximately six minutes and then check the SDM software level. Once the SDM software version has updated, remove the SD card.

  • Page 265: Appendix E Component And Document Information

    Component and Document Information Topics in this appendix provide document control numbers (DCNs) and material control numbers (MCNs) for the different documents and MCP100 components referred to in this guide. MCP100 System Component MCNs Referenced in this Guide ....
  • Page 266 Outdoor Unit Mount Installation Guide TL80-6270-1 MCP100 Installation Guide 80-J4866-2 How to Use the Wireless Panic Button Remote 80-J6060-1 Transmitter (Visor Card) MCP100 System Component MCNs Referenced in this Guide System component Illustration Latest MCN Alternate MCNs Notes Satellite data...
  • Page 267 Component and Document Information System component Illustration Latest MCN Alternate MCNs Notes Media display CV90-J4820-1 unit (MDU) Back & Backspace " Enter Caps Shift Shift Ctrl Delete 05AAA_215 Media display 10-J8407-1 unit (MDU) holster 05AAA 220A Mobile 10-J9313-8 application server (MAS) I U I U Weight 3.25 lbs.
  • Page 268 Component and Document Information System component Illustration Latest MCN Alternate MCNs Notes Media display CV90-J4880-17 unit (MDU) cable Protective Cap 05AAA_042 Power cable CV90-J4877-20 05AAA_041A Accessory CV90-J9284-20 This cable is the cable standard cable. (standard) 05AAA_ 038T Accessory CV90-J8773-20 This cable is the cable (full full function function)
  • Page 269 Component and Document Information System component Illustration Latest MCN Alternate MCNs Notes 5 amp fuse (for 65-53011-1 Trailer Tracks) 5 Amp Fuse Blue (TTRACS) Reefer cable 45-J7857-6 For use with assembly with Thermo King 6-pin Deutsch refrigeration connector trailers Reefer Cable 45-J7856-6 For use with Packard cable...

  • Page 270: Mcns For Sealants And Lubricants Referenced In This Guide

    Sealant, Mastic Butyl Rubber .125" x 2" x 12" Black 755-12528-0003 Seal, Coax Plastic 1/2" x 3/32" x 10" Strips OEM Pkg 755-01910-0001 MCN for Omnitracs-recommended Torque Wrench Referenced in this Guide Tool Torque wrench for replacing the radome 800-01730-0017 80-J4867-2 Rev.
  • Page 271 Glossary 44-Pin I/O Accessory Cable. See Full Function Accessory Cable and Standard Accessory Cable. Bad MCP Status. When an MCP100 fault has been detected, the Status field will display 10000/10001, 12000/12001, 13000/13001, or 22000/22001. Black Box. See Mobile Application Server.
  • Page 272 (ECU). See J1939 Network and Traditional Sensors Network. J1708 Enabled. “J1708 enabled” means that the MCP100 has been set up to look at J1708 data via the J1708/1587 data link. The dispatch computer operator must send a message to the MCP100 that “tells”...
  • Page 273 NMC. See Network Management Computer. NOC. See Network Operations Center. NO SIGNAL Light. An indicator light on the display that comes on if the MCP100 has lost contact with the data satellite and is searching for the satellite signal. Odometer Screen. The MCP100 display unit screen that displays the life-to-date (LTD) value and sensor calibration information.
  • Page 274 Positioning System. See Global Positioning System. Power Cable. Connects the vehicle 12/24 volt power source and system ground to the mobile application server. Printer. Provides the driver with a hard copy of the MCP100 forward or return message screen display. RCD. See Remote Control Device.
  • Page 275 J1708/1587 data link. Standard Accessory Cable. Connects the MCP100 to the J1708/1587 data link, as well as other vehicle inputs and optional system devices. This cable provides the necessary wiring...
  • Page 276 System Screen. The Firmware Version screen displays the different software versions (and hardware versions) installed in the MCP100. The System icon (satellite dish) takes you to this screen; then press the System tab. System Verification. A functional system check that should be performed after installation and periodically to verify that the MCP100 is operating properly.

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