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Summary of Contents for Anran POE Security Camera System
- Page 1 POE Security Camera System...
- Page 2 Catalogue 1.Basic Question 2.HDD Issue 3.System remote access Issue 4.Camera/Picture Issue 5.NVR/System Issue 6.APP Issue 7.Motion Detection/Alarm Issue Web: www.anran-cctv.com Email: support@anran-cctv.com Facebook: https://www.facebook.com/anran.system...
- Page 3 What’s the warranty? One Year Warranty and Lifetime Free Technical Support for our products. If there's any defective of the hardware on using our product, ANRAN will Provide Free Brand-new Parts for Replacement. In the meantime, if you want to activate and extend the Warranty(FREE), Please click this link:"https://anran-cctv.com/warranty/"...
- Page 4 What is the working distance between NVR and camera? The best operation distance between the POE NVR and POE Camera is 50-100 meter. The operation distance depends on the quality of network cable, the quality of the network cable sis better , the distance can be farther. If there are POE switches that can reach 200 meters.
- Page 5 A:No need, It's loop recording, that means it will auto overwrite when the hard drive is full. Which hard drive does POE security systems use? ANRAN POE Security Camera System supports up to 4TB HDD (Internal, SATA Interface, 3.5 inches) The system includes hard drive. Why it shows "HDD not found" or...
- Page 6 4. If tried all step don't work, please test the hard drive with your PC and check if it will work or not. If the above methods can't solve the problem, please Email support@anran-cctv.com to get the further help from tech support. 3. System remote access Issue...
- Page 8 If the above methods can't solve the problem, please Email support@anran-cctv.com to get the further help from tech support. Q2: What should I do if the system cannot be automatically Connected after a sudden power failure? " " 1.Right click the mouse, navigate to Main Menu→Network→select DHCP and click...
- Page 10 2. Your router maybe disable"DHCP"and prevents new devices from connecting. a. Please login to your router and enable the DHCP function of the router. b. Restart your router or reset the router to factory settings c. Change the network cable connected to the NVR or change other router 4.
- Page 11 monitor to 1280x1024 or use a higher than 1280x1024 resolution monitor to connect NVR. 3. Do your have other computer monitor, please change the other monitor and use the computer monitor to connect your system. 4. Don't connect your camera system to your wifi router and then check it working or 5.
- Page 12 b. Camera IP conflic Re-configure a new IP Address for camera manually if the camera shows IP conflic. c. Camera out of resolution Please right click the mouse button→Main Menu→Mode Switch, select 1080P mode and finally click OK if the camera out of resolution. Q3: All the cameras are suddenly disconnected and no picture.
- Page 13 Q4: What should I do when the picture of camera is blurry or Cloudy? May be there have humidity within inside the camera. As the climate is too humid in the morning, have humidity within inside the camera. Causes the camera to blur. The solution is to remove the camera cover clean the camera lens and glass, then been power for the camera for more than 1~2 hour, turn the humid into a dry air.
- Page 14 4. Remove the hard drive from the NVR; 5. If tried all but still no good, then you will need to update the NVR version, please send email to support@anran-cctv.com Tip: If it stops reboot after removed the hard drive, we advise you to install the hard drive to your PC to format and install it back to NVR.
- Page 15 “Main Menu--Network--Phone APP”, you will find the Network Status. Please make sure the Network Status is “Connected” firstly, please click the following link: https://anran-cctv.com/faq-items/q44-how-to-set-email-alarm-for-poe-c amera-system/ Web: www.anran-cctv.com Email: support@anran-cctv.com Facebook: https://www.facebook.com/anran.system...
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