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If You Need Assistance
This section is designed to help you save the cost of a service call. Part 1 of this section
outlines possible pmblems, their causes, and actions you can take to solve each problem.
Parts 2 and 3 tell you what to do if you still need assistance or service. When calling our toll-
free telephone number for help or calling for service, please provide a detailed description of
the problem, your appliance's coqlete
model and serial numbers and the purchase date.
(See page 2.) This information will help us respond properly to your request.
1. Before
calling
for assistance
. . .
Performance problems often result from liile things you can find and fi without tools of any
kind. Please check the chart below for problems you can fix. lt could save you the cost of a
wfvice call.
PROBLEM
POSSIBLE CAUSE
SOLUllON
Nothing will
The power cord is not plugged
Plug the power cord into a lie circuit with
operate
into a live circuit with proper
proper voltage. (See Installation Instruc-
voltage.
tions.)
Range is not properly con-
Contact an authorized Roper service
netted to gas supply.
technician to reconnect range to gas
supply. (SW Installation Instructions.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker.
Controls are nol set correctly.
Reset controls, if needed.
The flow of combustion and/or
Remove blockage to airflow to and
ventilation air to the range is
around range.
blocked.
he oven
The Oven Temperature Control
Push in and turn the Oven Temperature
will not
is not turned to a temperature
Control to a temperature setting.
w-t@
setting.
Pilot is extinguished on stand-
Light pilot. (SW "Lighting standing pilots"
ing pilot models.
onpagell.)
Burner falls
The power cord is not plugged
Plug the power cord into a live circuit with
to light
into a live circuit with proper
proper voltage. (SW Installation Instruc-
vottage.
tbns.)
A household fuse has blown or
Replace household fuse or reset circuit
a circuit breaker has tripped.
breaker. In case of prolonged power
failure, manually light burners
1-e paw
8).
Burner ports are clogged.
Clean with a straight pin (SW pages 19
and 23).
Pilot is extinguished on stand-
Light pilot. (See "Lighting standing pilots"
ing pilot models.
on page 11.)
24
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