SEON Explorer DX-HD User Manual
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SEON Explorer DX-HD User Manual

Mobile digital video recording system
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*700-0190*
DVR Firmware Version 2.0
Document Number 700-0190 R003

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Summary of Contents for SEON Explorer DX-HD

  • Page 1 *700-0190* DVR Firmware Version 2.0 Document Number 700-0190 R003...
  • Page 2 Transmission Control Protocol/Internet Protocol H.264 Video compression standard USB Universal Serial Bus Images per second Universal Time Coordinated Infrared More Information at www.seon.com You can find more information about Seon Design Inc. as well as its products and services at www.seon.com.

  • Page 3: Table Of Contents

    Contents Chapter 1 Introduction 1.1. Overview - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 1–1 1.2.
  • Page 4 A.1.3. Explorer DX-HD Front Cover, Cable Cover - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - A–2...

  • Page 5: Overview

    DVR Video Configuration Playback and Archiving, on page 1–7 1.1. Overview This section introduces the product features of the Explorer DX-HD Plus Mobile Digital Video Recording (DVR) System. The DX-HD DVR integrates with the optional Smart-Reach wireless and cellular technology and works with optional vMax Commander and vMax View video management software for on-board video data management.

  • Page 6: Dx-Hd Dvr Product Features

    Introduction 1.2. DX-HD DVR Product Features The Explorer DX-HD has the following product features: • supports up to 12 video channels and 12 audio channels • has one high-definition video channel at 1280 × 720 pixel resolution • records up to 30 frames per second (FPS) at 720 × 480 D1 resolution on all video channels simultaneously •...

  • Page 7: Dx-Hd System Components

    A typical DX-HD Plus system has the following components (see DVR Video Configuration Playback and Archiving, on page 1–7): • Explorer DX-HD DVR and DVR drive with dual HDD cartridge • Cameras and camera cables, one connector per camera •...
  • Page 8 Introduction Table 1-1 DX-HD DVR Front Panel Feature Descriptions Feature Description Item Controls DVR drive lock Requires the dual HDD cartridge key to unlock and remove the dual HDD cartridge. When the DVR is recording, turn the hard drive key to the open position. The DVR HDD Activity LED blinks while the recordings are stopping.

  • Page 9: Back Panel Features

    Service. POWER Power input connector for connecting the power harness. SMART-LINK Smart-Link connector. Do not use For Seon use only. Do not use For Seon use only. VIDEO OUTPUT Configurable video output for viewing video, BNC connector LAN2, LAN3 Ethernet ports with RJ-45 connector for connecting an HD camera or to LAN. Ethernet is used to connect either to a PC or laptop or directly to the Smart-Reach wireless bridge or other equipment.

  • Page 10: Using The Trackball Mouse

    Introduction 1.2.5. Using the Trackball Mouse Figure 1-4 shows the buttons on the trackball mouse followed by a description of the features. Figure 1-4 Trackball Mouse To do this… Select the highlighted menu option by pressing the middle button. Select the highlighted menu option by pressing the left button with your thumb. •...

  • Page 11: Dvr Video Configuration Playback And Archiving

    • via vMax View video management software and dual HDD cartridge interface. See vMax View and HDD Dock, on page 2–3. See also: Explorer DX-HD Installation Guide, 700-0199 vMax Commander Software User Guide, 700-0120 vMax View User Guide, 700-0137 The following table shows which methods support video configuration, playback, and archiving.
  • Page 12 Introduction 1–8 700-0190 R003...
  • Page 13 DVR Operation HAPTER DVR Operation This chapter provides information on using the DX-HD DVR, and viewing recorded video. This chapter contains the following sections: Remove and Replace the DVR Hard Drive, on page 2–2 Search, Playback, and Archive Video, on page 2–2 vMax View and HDD Dock, on page 2–3 On-Screen Display Access, on page 2–4 Playback Menu Access, on page 2–6...

  • Page 14: Remove And Replace The Dvr Hard Drive

    DVR Operation 2.1. Remove and Replace the DVR Hard Drive The DVR has two hard drives contained in a single removable cartridge. A dual HDD cartridge lock secures the hard drive during operation. Use the hard drive key to lock and unlock the dual HDD cartridge.

  • Page 15: Vmax View And Hdd Dock

    DVR Operation 2.3. vMax View and HDD Dock The HDD Dock is provided with vMax View software to accommodate the DX-HD drive. The HDD Dock uses AC power and a USB3 connector to the PC. To access video from the drive using vMax View: 1.

  • Page 16: On-Screen Display Access

    Portable Video Monitor Figure 2-2 Mouse and Monitor Connected to DVR When the DVR starts up, the Seon Explorer DX-HD splash screen (see Figure 2-3) appears briefly before the DVR enters live view. Figure 2-3 DX-HD Splash Screen During recording and live viewing, the screen information is dynamic and can include the items shown in Figure 2-4 and described in Table 2-1.
  • Page 17 DVR Operation Table 2-1 On-Screen Display Information Feature Description Camera 1 to Camera 12 Camera titles, maximum 8 characters each. Main_Title Main title of the DVR, maximum 32 characters. HD_Size Formatted size of the dual HDD cartridge, in gigabytes (GB). HD_Used Percentage of recorded video on the dual HDD cartridge.

  • Page 18: Playback Menu Access

    DVR Operation 2.4.1. Playback Menu Access Use the Playback menu to search, playback, and archive video directly from the DVR hard drive. To access the playback menu from the OSD: 1. In the OSD view, right-click the live view to access the Main Menu and click Playback. Figure 2-5 Main Menu >...
  • Page 19 DVR Operation Table 2-2 Playback Toolbar Items Toolbar Icon Description Start of clip/End of clip Click to set the start of clip and end of clip points for one-touch download. Search Click to search by date, time or by Time, Alarm, Signals, or System Event.

  • Page 20: Using The Search Function

    DVR Operation 2.4.2. Using the Search Function The DX-HD includes a powerful search function that lets you quickly find recorded information by Date and Time, Alarm, Signals, or System Events. To view the search menu: 1. From the playback tool bar, click on the Search icon.
  • Page 21 DVR Operation Table 2-4 DVR Event Descriptions Event Description Event Description Alarm Off Limit exceeded in Z+ Almn Off GSN Z+ Alarm On Idle limit not exceeded Almn On Idle0 Excessive speed occurred Idle limit exceeded/stopped EXSpeed Idle1 Fan fault Ignition off Crossed GPS Fence Ignition on...
  • Page 22 DVR Operation Figure 2-9 Event List 3. From the Event List, select the required item. 4. Click Play to review the video. Note the time when the event occurs and which camera captures the event details. Figure 2-10 Playback View 2–10 700-0190 R003...

  • Page 23: Using The Archive Function

    DVR Operation 2.4.3. Using the Archive Function An archive dialog box lets you specify the start and end date and time of the video clip to be archived to a USB memory device. To view the Archive menu: 1. From the Playback tool bar, click on the Archive icon.

  • Page 24: Copy To Usb

    DVR Operation 2.4.4. Copy to USB To copy video files to a USB memory device: 1. Insert a USB memory device into the USB port on the DVR front panel. 2. In the Playback tool bar, click the archive icon to display the Archive screen.

  • Page 25: Using One-Touch Download

    USB port. One-Touch download is available when the DVR is in live, playback, or record mode. Use the ONE TOUCH button on the DVR. Video is downloaded in the Seon proprietary format and can be viewed using the vMax View application. See the vMax View User Guide, 700-0137.
  • Page 26 DVR Operation Figure 2-14 One-Touch Progress When transfer is complete, the on-screen display closes. 5. Remove the USB drive. 6. To power off the DVR immediately, press STOP/TEMP PWR for five seconds. The DVR will power off immediately. 2–14 700-0190 R003...

  • Page 27: System Requirements

    vMax Web Operation HAPTER vMax Web Operation This chapter provides information on using vMax Web to access the DX-HD DVR for viewing live and recorded video and archiving recorded video. This chapter contains the following sections: System requirements, on page 3–1 Accessing vMax Web, on page 3–2 vMax Web User Interface, on page 3–4 vMax Web Live Tab, on page 3–5...

  • Page 28: Accessing Vmax Web

    3.2. Accessing vMax Web When the DX-HD DVR is connected to the network, users can access the DVR over an Ethernet connection or using Seon Smart Reach Lite wireless access to view, playback, and archive video as well as configure the DVR.
  • Page 29 vMax Web Operation 5. At the prompt, enter the user name and password, as shown in Figure 3-2. Figure 3-2 vMax Web DVR Login Prompt The default user name is Admin. The default password is 11111111. This login data can be edited in the DVR > Configuration > Network > User Levels menu. 6.

  • Page 30: Vmax Web User Interface

    vMax Web Operation 3.3. vMax Web User Interface The vMax Web interface is shown in Figure 3-4. Section 1 (on the left) has four menus. vMax Web opens with the Live tab selected and live video from the DX-HD and cameras displaying. By default, vMax Web will stay active for 10 minutes after you last used it and then close the connection to the DVR.

  • Page 31: Vmax Web Live Tab

    1. In the Select drop down menu, select the Record or Record2 video stream. The Explorer DX-HD DVR records two streams of video, one for low bandwidth remote viewing, and one with higher video speed, quality, and resolution settings for creating archives. When accessing the DVR with vMax Web, the Record2 video stream is selected for use with low bandwidth connections while viewing live video.

  • Page 32: Vmax Web Configuration Tab

    vMax Web Operation 3.3.2. vMax Web Configuration Tab The Configuration tab contains menus specific to DVR features and setting options. Features vary depending on the DVR model used. The vMax Web configuration menus are similar to the DVR OSD menus. See the DX-HD DVR Install and Setup Guide, 700-0189 for specific details when configuring DVR function settings.

  • Page 33: Vmax Web Playback Tab

    vMax Web Operation 3.3.3. vMax Web Playback Tab Use the Playback tab to search and play recorded video from the DVR. The Playback tab is shown in Figure 3-7. Figure 3-7 Playback tab views, searching by Time or Event Table 3-2 Time Search Fields Menu Item Description Value [Default]...
  • Page 34 vMax Web Operation Table 3-3 Event Search Fields Menu Item Description Value [Default] Select Choose which recording stream to search for video in. Record, [Record2] • With Record selected, high resolution video is available for archiving. • With Record2 selected, low resolution video is available for faster searching and remote playback.

  • Page 35: Search Video From Time Point Or Event Marker

    2. In the Select drop down menu, select the Record or Record2 video stream. The Explorer DX-HD DVR records two streams of video, one for low bandwidth remote viewing, and one with higher video speed, quality, and resolution settings for creating archives. When accessing the DVR with vMax Web, the Record2 video stream is selected for use with low bandwidth connections while viewing live video.
  • Page 36 vMax Web Operation To Search Video from an Event Marker 1. Select Event in the Search By drop down menu. The Event Type and Event Filter menus appear, as shown in Figure 3-7. 2. From the Event type menu, select an event type. 3.
  • Page 37 vMax Web Operation 6. From the list that appears in the View area, select an event and click Play. Windows may request to download an Active X control. Figure 3-8 Playback Event Search Results 7. On the Playback tab area, use the play, pause, fast forward or reverse (up to 32x speed) controls to locate the video loss event.

  • Page 38: Vmax Web Archive Tab

    vMax Web Operation 3.3.1. vMax Web Archive Tab To archive the specific recorded video, select the Archive tab as shown in Figure 3-9. Figure 3-9 Archive tab for DX-HD DVR Table 3-5 Archive Tab Fields Menu Item Description Value [Default] Select Choose which recording stream to search.

  • Page 39: Archive Segmentation

    1. In the Select drop down menu, select the Record or Record2 video stream. The Explorer DX-HD DVR records two streams of video, one for low bandwidth remote viewing, and one with higher video speed, quality, and resolution settings for creating archives. When accessing the DVR with vMax Web, the Record2 video stream is selected for use with low bandwidth connections while viewing live video.
  • Page 40 vMax Web Operation 3–14 700-0190 R003...
  • Page 41 Configuration Uploads, on page 4–3 USB Memory Device to DVR Configuration Upload, on page 4–3 Uploading Configuration Files to DVR via vMax Web, on page 4–7 For complete configuration settings and menu options, see the Explorer DX-HD Installation and Configuration Guide, 700-0182. 700-0190 R003...

  • Page 42: Firmware Updates

    The firmware version is displayed on the top right corner of every menu. The firmware update must be obtained from Seon Design. To install a firmware update, a USB memory device must be formatted by a Windows®-based computer using the FAT file format. Load the Program Update file onto the USB memory device.

  • Page 43: Configuration Uploads

    2. Copy the configuration file at the root of the USB memory device folder. For USB uploading, the configuration file name can have no more than four Important: characters. Example: DXHD.seon. 3. Power up the DVR using the vehicle ignition. 4. With the DVR on, connect the portable video monitor and USB mouse.
  • Page 44 DVR Firmware and Configuration Uploads 7. In the System Settings menu click Program Update. Figure 4-3 System Program Update Menu 8. From the Load Configuration menu, select the file to upload. Figure 4-4 Select Configuration File The Load Configuration menu displays only the ten most recent configuration files on the Important: USB drive.
  • Page 45 DVR Firmware and Configuration Uploads 10. Click Load. Figure 4-6 Program Update Menu A window appears asking if you wish to update the DVR configuration. Figure 4-7 Load Configuration: Warning Message Click Yes to continue or No to cancel. CAUTION: Risk of Network Settings Loss Configurations uploaded to the DVR from a USB device do not get written to the DVR until it powers down and restarts.
  • Page 46 DVR Firmware and Configuration Uploads 12. From the Configuration menu, click Title/Display, and in the Titles and Display menu, update the text in the Main_Title field. Figure 4-9 Titles and Display Menus 13. Click Back to save. 14. Remove the USB memory device. 15.

  • Page 47: Uploading Configuration Files To Dvr Via Vmax Web

    Default Password: 11111111. CAUTION: DVR Password Security The default password is 11111111. For security purposes, Seon recommends that the user default login and system settings passwords should be changed. Seon is not responsible if the password is lost or forgotten. 700-0190 R003...
  • Page 48 DVR Firmware and Configuration Uploads 6. Click OK or press Enter on the keyboard to display the vMax Web interface live view screen. Figure 4-11 vMax Web Live View 7. Select the Configuration Tab and click the System icon. Figure 4-12 vMax Web System Settings 4–8 700-0190 R003...
  • Page 49 DVR Firmware and Configuration Uploads 8. In the Program Update Settings area, if necessary, select the Include Network Settings check box to overwrite the existing DVR network settings with the new configuration settings. The default (cleared) setting keeps your existing network settings during the configuration upload. Figure 4-13 vMax Web System Configuration Program Update Settings 9.
  • Page 50 For consistency, Seon recommends that the configuration upload file name should be kept to Important: four characters maximum (****.seon) in the event that the file needs to be loaded to the DVR from the USB port. The DVR USB upload interface supports only four characters in the file name.
  • Page 51 DVR Firmware and Configuration Uploads 15. In the Titles/Display menu, update the text in the Main_Title field. Figure 4-19 Titles and Display Menu 16. Click Save to save the settings to the DVR. 17. Power down and restart the DVR. 18.
  • Page 52 DVR Firmware and Configuration Uploads 4–12 700-0190 R003...

  • Page 53: Chapter 5 Maintenance, Troubleshooting, And Service

    Failure to replace a blocked filter may result in the DVR shutting down on a hot day due to inadequate air circulation. Contact your dealer or Seon Design to obtain a replacement. 1. Remove the filter cover by gently prying it off with a small flat screwdriver.

  • Page 54: Troubleshooting The Dx-Hd

    5.2. Troubleshooting the DX-HD The DX-HD is designed for highly reliable operation. However, if you have any problems with your system, read this chapter. If you cannot resolve the issue, contact Customer Service at Seon Design. Symptom Possible Cause and Solution All problems.

  • Page 55: Returning Product For Service

    5.3. Returning Product for Service If any part of the DX-HD DVR is to be returned to Seon Design Inc. for service, contact Seon with the model and/or serial number of your unit, and ask for a Return Authorization (RA) number which allows the service technicians to track your product when it comes in for service.
  • Page 56 Maintenance, Troubleshooting, and Service 5–4 700-0190 R003...

  • Page 57: Appendix A Specifications

    Specifications This appendix provides the product specifications for the Explorer® DX-HD Mobile Digital Video Recording (DVR) System. Note: Specifications are subject to change without notice. A.1. Explorer DX-HD Video Input/Output 75 Ohm NTSC video Video Resolution High definition: 1280 x 720 pixels Analog;...

  • Page 58: Advanced Smart-Temp

    Playback Speed Image-by-Image, 1×, 2×, 4×, 8×, 16×, 32×, step USB Memory Device USB 2.0 compatible A.1.3. Explorer DX-HD Front Cover, Cable Cover Main Enclosure 18 GA cold rolled steel (CRS), powder-coated black paint Door Lock Industrial cam lock, keyed alike.

  • Page 59: Legal Notice

    Design Inc. that are the property of their respective owners. They are used in this User Manual for identification purposes only. User Manual Revision This is the R003 revision for this User Manual and is copyright, April 2014 of Seon Design Inc. All rights reserved. Exclusion of Liability SEON DESIGN INC...
  • Page 60 Legal Notice L–2 700-0190 R003...

  • Page 61: Seon Design Inc.® Product Warranty

    Seon reserves the right to refund the purchase price or to issue a credit only in lieu of replacement. Seon may use new or refurbished replacement parts for repairing its products, at its sole and arbitrary discretion.

  • Page 62: Disclaimer

    Provisions Applicable to American Customers For those customers whose mailing address is in the United States, Seon’s offer and any agreement of sale resulting therefrom shall be governed by and construed in accordance with the internal and domestic laws of the State of WASHINGTON without giving effect to the conflict of laws rules thereof.
  • Page 63 RETURN AUTHORIZATION (RA) NUMBER. Seon will only be responsible for the cost of ground freight. Any additional costs for express modes of freight will be paid by the purchaser of the Extended Warranty Product.
  • Page 64 Seon Design Inc.® Product Warranty W–4 700-0190 R003...
  • Page 66 Seon Design Inc. Unit 111, 3B Burbidge Street Coquitlam, BC Canada V3K 7B2 Telephone 604.941.0880 Toll Free Telephone 1.877.630.7366 604.941.0870 Toll Free Fax 1.866.664.3677 Email sales@seon.com Web site www.seon.com 700-0190 R003 Printed in Canada...

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