BlacklineSafety LONER DUO Manual
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BlacklineSafety LONER DUO Manual

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LONER MOBILE,
LONER DUO
&
SOS BUTTON
www.BlacklineSafety.com

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Summary of Contents for BlacklineSafety LONER DUO

  • Page 1 LONER MOBILE, LONER DUO & SOS BUTTON www.BlacklineSafety.com...
  • Page 2 Loner Duo and SOS Button are person-worn devices that detect motion-related incidents and have the capability of calling for help when a smartphone isn’t in reach.

  • Page 3: Getting Started

    GETTING STARTED...
  • Page 4 GETTING STARTED 1. Download Loner Mobile from your app store 2. Enter your phone number + activation code Your activation code will be texted to you. If you haven’t received an activation code, contact your supervisor or our Customer Care team.
  • Page 5 Charge clip Charging tips: Charge cable • Fully charged in approximately 2 hours. • Battery run time of more than 12 hours. • Keep your Loner Duo continually charging when not in use. The battery loses power even when off.
  • Page 6 SOS BUTTON COMPONENTS Connectivity and alarm lights Button Changing batteries: • Uses CR2032 watch battery. • Twist the front and back pieces of the button in opposite directions to open. • If you have difficulty changing the batteries, you can take them to a watch repair center. •...
  • Page 7 LONER MOBILE COMPONENTS – WITH EDIT PERMISSIONS View settings Start/stop Alert title monitoring Bluetooth connection Alert description Bluetooth battery level Check in timer Toggled on/off Customize timer Custom setting Check-in button Select to save and go back to the main screen SOS slider Main Screen Configuration Profile...
  • Page 8 LONER MOBILE COMPONENTS – WITHOUT EDIT PERMISSIONS View settings Start/stop Alert title monitoring Bluetooth connection Alert description Bluetooth battery level Check in timer Toggled on/off Check-in button Custom setting Select to go back SOS slider to the main screen Main Screen Configuration Profile Here you can view your configuration settings...
  • Page 9 LONER MOBILE SETTINGS View/edit configuration profile Pair a Bluetooth device Change Loner Mobile’s language View device history View Blackline’s privacy policy Your unit ID Your app version Settings Page...

  • Page 10: Starting Your Shift

    STARTING YOUR SHIFT...

  • Page 11: Sos Button

    TURNING ON ACCESSORIES Loner Duo SOS Button Press the power button Hold button for 10 seconds The green SureSafe light will Depending on your audio and blink until it is paired with the visual settings, SOS button will Loner Mobile app...
  • Page 12 PAIRING ACCESSORIES TO LONER MOBILE Ensure Bluetooth is turned on on your smartphone and that your Loner Duo or SOS button is powered on. Select the Bluetooth Select the Bluetooth symbol from the top of the page symbol, then select to scan for devices.

  • Page 13: Start Monitoring

    START MONITORING Press the power button Press start monitoring Loner Mobile will begin to Log on to the Blackline Safety Network. Your safety is now being monitored.
  • Page 14 DURING YOUR SHIFT...

  • Page 15: Automatic Features

    AUTOMATIC FEATURES During your shift, the device may ask you to confirm that you are safe when it detects one of the following: Check-in No-motion...
  • Page 16 PENDING ALARMS If your device detects that you have not moved or your check-in timer reaches 0, you have 30 seconds to confirm that you are safe before a red alert is sent to monitoring personnel. If you are safe, press cancel or OK (for check ins) on Loner Mobile, or press SOS Button or Duo’s latch.
  • Page 17 EARLY CHECK-IN If you wish to avoid a pending alarm, you can check in before it sounds. Select the check in button Select a quick note from the list of notes, enter a custom note or check in without sending a note. Loner Mobile’s check-in timer will reset.
  • Page 18 CUSTOMIZING THE CHECK-IN TIMER If you have permissions to configure Loner Mobile’s settings, you can adjust the check-in timer to only check on you when you need it by selecting change timer from Loner Mobile’s main screen. Repeat options: Never - The check-in timer counts down once, then asks the user to confirm safety before turning off.

  • Page 19: Red Alerts

    To silence the red alert, select acknowledge & check in on After selecting acknowledge & Loner Mobile, or press SOS Button or Loner Duo’s latch. check in, you can check in with This does not cancel the alert that has been sent to or without a note.

  • Page 20: Manual Features

    MANUAL FEATURES During your shift, you may need to request help using one of the manual features: SOS alert Silent SOS alert (Audible)

  • Page 21: Emergency Alert

    Loner Mobile will bottom slider on Loner Mobile or pull the sound. If you wish to silence this audible SOS latch on Loner Duo. Emergency alerts alert, you can press acknowledge & can be sent on SOS Button quickly 3 times, check in.

  • Page 22: Silent Alert

    A red alert is sent to monitoring personnel. If slider on Loner Mobile, press and hold you wish to return to the main screen, you the SOS latch on Loner Duo, or triple can press acknowledge & check in. press SOS Button (depending on your...
  • Page 23 ANDROID ONLY - PROGRAMMABLE KEY PRESS Check in, send an emergency or silent alert with a triple press of your power button. In Configuration Profile, turn programmable key press on From the dropdown menu, select if you want the feature to check in, send an emergency alert or silent alert Press the power button on your...
  • Page 24 NOTIFICATIONS...

  • Page 25: Network Error

    NOTIFICATIONS Network Error Low battery Loner Duo Loner Duo is configured to signal to you when the battery falls below a certain configured percentage. Low battery alarm is characterized by a short beep and a quick flash every 5 minutes.

  • Page 26: Bluetooth Connection

    2 meters or 6.5 feet If your connection is lost • The smartphone will display a notification • Loner Mobile’s Bluetooth and battery icons will be gray • Loner Duo’s SureSafe light will flash green • SOS Button will chirp and flash green...

  • Page 27: Ending Your Shift

    ENDING YOUR SHIFT...

  • Page 28: Stop Monitoring

    STOP MONITORING Select the power button Press and hold stop monitoring for three seconds. Loner Mobile will log off from the Blackline Safety Network. Your safety is no longer being monitored.
  • Page 29 Loner Mobile, the app will continue Blackline Safety Network. to monitor your safety. If Loner Duo is turned off before you log out of the Loner Mobile, the app will continue to monitor your safety.
  • Page 30 QUESTIONS?

  • Page 31: Customer Care

    SUPPORT support.BlacklineSafety.com CUSTOMER CARE For technical support, please contact our Customer Care team. North America (24 hours) United Kingdom (8am-5pm GMT) International (24 hours) Toll Free: 1-877-869-7212 +44 1787 222684 +1-403-452-0327 support@blacklinesafety.com eusupport@blacklinesafety.com support@blacklinesafety.com...
  • Page 32 www.BlacklineSafety.com...

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