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Cisco SPA Series Faq page 2

Troubleshooting spa device
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setting of the device.
In order to disable this feature, complete these steps:
1.
Click the User 1 or User 2 tab.
2.
Set VMWI Ring Splash Len to 0.
Q. I cannot access the voice menu when I press ****. What should I do?
A. Complete these steps:
1.
Unplug your Ethernet cable.
2.
Try to go into the IVR again.
3.
If it is successful, this indicates a misconfiguration on your network settings.
4.
Make sure that you have the correct DNS and gateway IP address.
Q. I lost the web password for my SPA device. How do I reset it?
A. In order to reset your SPA device to the factory default values, complete these steps.
1.
Unplug your Ethernet cable.
2.
Press **** in order to access the voice menu.
3.
Press 73738#.
4.
Login with the username user when you access http://spa-ip-address.
5.
Login with admin when you access http://spa-ip-address/admin/. Note: If you reset your
device, it erases all your current configuration settings. If your SPA device is provisioned by a
service provider, the reset function can be password protected. In this case, contact your
service provider.
Q. How do I enable the Admin web access (http) from the phone?
A. Complete these steps:
1.
From the IVR (voice menu), press 723646#.
2.
Press 1 in order to enable web admin access. 0, or No on the web, is the default and
disables it.
Q. How do I enable access to the SPA2102 Web Interface?
A. Complete these steps:
1.
Use the analog phone and press ****.
2.
From the IVR (voice menu), press 7932#.
3.
In order to enable this feature, press 1 and 1 again.
Q. How do I enable access to the SPA3102 Web Interface?
A. Complete these steps:

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