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Summary of Contents for Invoxia Pet Tracker
- Page 1 Customer Support Guidelines Invoxia Pet Tracker Support Guidelines - 20191003 - Version 1.0 1/16...
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Page 2: Table Of Contents
Product Presentation .................... 3 Invoxia Pet Tracker ........................3 Network Local coverage verification ......................5 Network limitations ........................6 Geolocation The tracker does not send its position ..................9 The tracker is not precise enough ................... 10 Battery Battery life ..........................11 The tracker does not charge .................... -
Page 3: Product Presentation
Invoxia's GPS Tracker allows you to track your valuables with no limit of distance, right from the Invoxia GPS app on your smartphone. The Pet Tracker transmits its position every 5 to 10 minutes whenever it's moving (depending on your settings). - Page 4 1m in depth. Accuracy The Invoxia Pet Tracker can update its location every 5 or 10 minutes depending • on your settings. It is inaccurate to say that it is a real-time tracker.
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Page 5: Network
Network Local coverage verification The Invoxia GPS tracker uses different networks depending on the country in which it is installed. Currently, it relies on the new IoT network SigFox in Europe (RC1). In France, however, the Invoxia tracker uses the LoRa low-power network (operated by Bouygues Telecom’s Objenious ). -
Page 6: Network Limitations
Network limitations Invoxia’s trackers will not be able to operate optimally in the following situations, as they prevent our trackers to communicate with our network: If the tracker is placed in a metallic enclosure. • In dense forests, hills or mountains. -
Page 7: Geolocation
Blue: the tracker will work properly. § Purple: the service is under roll-out, we cannot guarantee the Tracker § will operate optimally. Grey: the Invoxia tracker will not work at this location. § Objenious (France) Indoor / outdoor coverage verified: The tracker will work properly. - Page 8 constantly its energy consumption while providing its location. The tracking frequency of your device is likely to decrease in the following cases: If the tracker doesn’t move often, it will stop sending its position until it starts • moving for long enough to justify a new position. This optimises the device’s battery life.
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Page 9: The Tracker Does Not Send Its Position
Blue: the tracker will work properly. § Purple: the service is under roll-out, we cannot guarantee the Tracker § will operate optimally. Grey: the Invoxia tracker will not work at this location. § Objenious (France) Indoor / outdoor coverage verified: The tracker will work properly. -
Page 10: The Tracker Is Not Precise Enough
The tracker is not precise enough Invoxia’s tracker are using multiple technologies to locate themselves: GPS: No GPS system is 100% precise, and GPS signals generally provide an • accuracy of approximately 10-20 meters in perfect conditions, meaning outdoors with an •... -
Page 11: Battery
These technologies allow Invoxia trackers to optimise their battery life. In more rural areas, Invoxia’s trackers will rely on GPS to locate themselves. As GPS is verypower consuming, battery life might be reduced in these situations. Another factor is how much the trackers are actually moving: when they are standing still, trackers locate themselves every 4 hours, which allows them to be very power efficient. -
Page 12: A Question Mark Has Appeared Over The Battery Icon
A question mark has appeared over the battery icon This question mark appears when the tracker has not communicated with our servers for eight consecutive hours. This can happen in two cases: When the device’s battery is completely discharged: please ask the user to •... -
Page 13: Smartphone - Tracker Connection
Invoxia GPS application on your smartphone settings in order to receive alerts. Note: On Android, access to the phone’s location is necessary to be able to connect your Tracker with your phone. Please allow the Invoxia GPS application to access your location. -
Page 14: I Want To Unpait A Tracker From My Account
I want to unpait a tracker from my account To dissociate a tracker please follow these steps: Open the Invoxia GPS application and click on the tracker you want to dissociate. • Go to the tracker’s settings, then click on “Advanced settings”. -
Page 15: Alerts
Go to the settings menu > alert zones. Slide the zone you wish to delete to the left or right. How do I set up a movement alert? Open the Invoxia GPS mobile application and choose the tracker you wish to • apply thischange to. -
Page 16: I Can't Find My Problem In This List
I can’t find my problem in this list Please check our Support website: http://support.invoxia.com Still not finding a solution to this issue? Please contact: support@invoxia.com Support Guidelines - 20191003 - Version 1.0 16/16...
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