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Troubleshooting - Whirlpool 8TWFW5620HW Use And Care Manual

Front-loading automatic washer
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TROUBLESHOOTING

First try the solutions suggested here or visit our website at www.whirlpool.com.tw.
If you experience
Error Code Appears in Display (for 2- and 3-digit displays)
Once any possible issues are corrected, touch POWER once to clear the code. Reselect and restart the cycle.
"Sd" or "SUD"
(excess suds) appears
in display
"Lo" followed by "FL" or
"F8" followed by "E1"
or
"Lo" followed by "FL" or
"F08" followed by "E01"
(water supply error)
appears in display
"F9" followed by "E1"
or
"F09" followed by "E01"
(drain pump system error)
appears in display
"F5" followed by "E2" or
"F05" followed by "E02"
(door will not lock)
appears in display
50
Possible Causes
Excessive suds in washer. Washer
is running a suds reduction routine.
Check for proper water supply.
Check for proper inlet hoses.
Check plumbing for correct drain
hose installation. Drain hose extends
into standpipe farther than 4
(114 mm).
Not using HE detergent or using too
much HE detergent.
Washer door not locking.
Allow the washer to continue. Use only HE detergent. Always
follow the detergent manufacturer's instructions to determine
the amount of detergent to use, and base detergent quantity
on load size. Not all detergents labeled as High Efficiency
are identical in formulation and their ability to reduce suds.
For example, natural, organic, or homemade HE detergents
may generate a high level of suds. If you use one of these and
see a "SUD" error code appear in the display, consider using
a different HE detergent.
Unit will drain for 8 minutes while door remains locked. The
drain cycle must be allowed to complete, or the error code
cannot reset. When complete, touch POWER once to clear
the code. Then touch POWER again to restart washer. If code
appears again, call for service.
Both hoses must be attached and have water flowing to the
inlet valve.
Both hot and cold water faucets must be on.
Inlet valve screens on washer may be clogged.
Remove any kinks in the inlet hose.
If used, auto shut-off connectors and hoses must be properly
installed and in working order.
Use only manufacturer's recommended inlet hoses.
Check drain hose for proper installation.
Make sure the drain hose is not kinked, pinched, or blocked.
"
1
2
Remove any clogs from drain hose.
Use drain hose form and securely attach to drainpipe or tub.
Lower drain hose if the end is higher than 96" (2.4 m) above
the floor.
Use only HE detergent. Always measure detergent and follow
manufacturer's directions based on load size and soil level.
Touch POWER to cancel the cycle. Check that the door is
closed completely and latching. Check for items in the washer
drum that may be keeping the door from closing completely.
Solution

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