DIEBOLD NIXDORF BEETLE /iSCAN EASY eXpress+ Service Manual
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DIEBOLD NIXDORF BEETLE /iSCAN EASY eXpress+ Service Manual

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BEETLE /iSCAN EASY eXpress+
Service manual
May 2019

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Summary of Contents for DIEBOLD NIXDORF BEETLE /iSCAN EASY eXpress+

  • Page 1 BEETLE /iSCAN EASY eXpress+ Service manual May 2019...
  • Page 3 Copyright © Diebold Nixdorf All rights, including rights of translation, reproduction by printing, copying or similar methods, in part or in whole, are reserved. Any violations give rise to a claim for damages. All rights reserved, particularly in relation to the grant of a patent or the registration of a utility model.

  • Page 4: Table Of Contents

    Contents Scope of document ....................1 Symbols ........................2 Other documentation ..................... 3 Warranty ........................4 Important Notes ...................... 5 Connecting peripherals ..................... 6 Tools You Need ...................... 7 Scope of delivery ....................8 Serial number ......................8 ESD (Electrostatic Sensitive Devices) ..............9 Components......................10 Exterior view ......................10 Interior view ......................11...
  • Page 5 Dimensions (mm) ....................51 15.1 Rear view ........................51 15.2 15” Version ......................52 15.3 19” Version ......................53 15.4 Permissible tilt angle ....................53 15.5 From below ......................54 15.6 Device with open door .....................54 Block diagram ......................55 Certificates ......................56 Recycling .......................57...

  • Page 7: Scope Of Document

    The BEETLE /iSCAN EASY eXpress+ may only be installed and connected by employees with the appropriate technical training. The safety instructions given in this document must be strictly followed when handling the device. Please contact Diebold Nixdorf International in case of any doubt or questions.

  • Page 8: Symbols

    Service Manual BEETLE /iSCAN EASY eXpress+ Symbols DANGER This warning note describes a hazard with a high degree of risk, which, if not avoided, will result in death or grave bodily injury. WARNING This warning note describes a hazard with a medium degree of risk, which, if not avoided, will result in death or grave bodily injury.

  • Page 9: Other Documentation

    BEETLE /iSCAN EASY eXpress+ Service Manual Other documentation Product Dokumentationsart DN Intranet BEEETLE /Kiosk User Manual Printer TH230+ User Manual Service Guide Programmer Reference Guide TSF 15" monitor User Manual...

  • Page 10: Warranty

    Service Manual BEETLE /iSCAN EASY eXpress+ Warranty Diebold Nixdorf generally guarantees a warranty of 12 months beginning on the date of delivery. This warranty covers all defects that occur despite normal use of the product. Defects due to • improper or inadequate maintenance, •...

  • Page 11: Important Notes

    BEETLE /iSCAN EASY eXpress+ Service Manual Important Notes Devices supplied by Diebold Nixdorf comply with the relevant safety regulations for data pro- cessing and information technology equipment, including electrical office equipment for use within an office environment. CAUTION Risk of injury! Whenever work of any kind is carried out on the device, as well as when data cables are plugged in and unplugged, the device must be completely disconnected from the power supply.

  • Page 12: Connecting Peripherals

    Service Manual BEETLE /iSCAN EASY eXpress+ • The BEETLE /iSCAN EASY eXpress is the culmination of cutting-edge technology. Therefore, please also ensure that the BEETLE /iSCAN EASY eXpress is operated under modern building and technical conditions in order to ensure smooth and efficient opera- tion.

  • Page 13: Tools You Need

    BEETLE /iSCAN EASY eXpress+ Service Manual Tools You Need Keep the following tools at hand for working on the system: Torx screw driver Size: T6, T8, T10, T20, T25 Socket wrench Wrench size: 5,5mm (M3) und 7mm (M4)

  • Page 14: Scope Of Delivery

    In case of transport damage, discrepancies between the contents of the package and the packing list or defects, inform your suppliers immediately or the Diebold Nixdorf sales office. Make sure to also keep the packing list to hand to indicate the product name and the serial number of the device.

  • Page 15: Esd (Electrostatic Sensitive Devices)

    BEETLE /iSCAN EASY eXpress+ Service Manual ESD (Electrostatic Sensitive Devices) Electrostatic sensitive devices (ESD) may be marked with this sticker. When you handle components fitted with ESDs, you must observe the following points under all circumstances: • Make sure that the device is de-energized before connecting, removing or installing com- ponents with ESD.

  • Page 16: Components

    Service Manual BEETLE /iSCAN EASY eXpress+ Components Exterior view Pole Light Printer Display 19“ (optional 15“) EFT* Swipe Card Reader or Waiter lock (modular) Waiter Lock (integrated) (only with 15“ Display) Lock Article Surveillance System Scanner * It may be connected ETFs with 12V for max. current consumption of 1.1A (permanent).

  • Page 17: Interior View

    BEETLE /iSCAN EASY eXpress+ Service Manual Interior view Pole Light Swipe Card Reader or Waiter Lock Power Supply (only with 15“ Display) Display 10 Lock EFT* 11 Fan Scanner 12 Printer Article Surveillance System 13 NFC Waiter Lock 14 Loud Speaker * It may be connected ETFs with 12V for max.

  • Page 18: Opening The Device

    Service Manual BEETLE /iSCAN EASY eXpress+ 10 Opening the device Unlock the system with the key (siehe arrow). Open the door to the left.

  • Page 19: Start/Shut Down Of The System

    BEETLE /iSCAN EASY eXpress+ Service Manual 11 Start/Shut down of the system 11.1 Start the system CAUTION An IEC60127-compliant 16A fuse (breaking capacity of 1500A) must be part of the building installation. The power supply must be equipped with separately routed protective con- ductors.

  • Page 20: Lan Port

    Service Manual BEETLE /iSCAN EASY eXpress+ 11.2 LAN port Make sure that the LAN cable is properly connected. 11.3 Shut down the kiosk Shut down the device by closing the application. 11.4 Restart the system after it has been shut down Press the ON/OFF button on the PC to start the system.

  • Page 21: Changing Components

    BEETLE /iSCAN EASY eXpress+ Service Manual 12 Changing components 12.1 PC Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Disconnect all cables from the PC. Pull the green button down (see arrow) and slide the PC to the left out of the keyholes.

  • Page 22: Printer Th230

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.2 Printer TH230+ Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and unplug the mains cable from the PC (Section "Disconnecting the kiosk from the power supply"). Remove the 2 screws (see arrows). Slide the printer tot he left and remove it forward from the housing.
  • Page 23 Fix the printer at the housing with the two screws removed befores. NOTICE Check the printer settings on the old printer (baud rate 9600). Additional maintenance information can be found in the User Manual for the "TH230+" on the Diebold Nixdorf Internet.

  • Page 24: Display

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.3 Display Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and unplug the mains cable from the PC (Section "Disconnecting the kiosk from the power supply"). Unplug all cables at the Display. Lift the cover upwards and remove it.
  • Page 25 BEETLE /iSCAN EASY eXpress+ Service Manual Remove the four nuts securing the display holder to the case and lift it out of the case. Metal holder Remove the screws (see arrows) at the metal holder. Metal hol- Remove the holder and mount it on the new display. Mount the display in reverse order.

  • Page 26: Control Panel

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.3.1 Control Panel Menu Scroll forward- backward Status On/Off Button 12.3.2 OSD Function • Press the "MENU" button to pop up the "on menu" and press "Up" or "Down" button to select among the six functions in the main menu. •...
  • Page 27 BEETLE /iSCAN EASY eXpress+ Service Manual • To Unlock the OSD I Power menu buttons, please follow the instructions below. (Please note: the monitor has to be turned ON with a valid signal preset) a. Press and hold the Menu key then press the "Power" key simultaneously. The Lock/ Unlock menu will appear for 3 seconds.

  • Page 28: Magnetic Card Reader

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.4 Magnetic card reader Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Remove the two screws (see photo). Pull the unit sideways out of the housing and slide the cover to the side. Disconnect the ca- ble and replace the module with a new one.
  • Page 29 BEETLE /iSCAN EASY eXpress+ Service Manual...

  • Page 30: Loudspeaker

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.5 Loudspeaker Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and unplug the mains cable from the PC (Section "Disconnecting the kiosk from the power supply"). Remove the two screws (see arrows) with which the loudspeaker is attached to the housing. Pull the two cables on the loudspeaker and place the bracket, including the loudspeaker, on a level surface.
  • Page 31 BEETLE /iSCAN EASY eXpress+ Service Manual Loosen the two screws securing the loudspeaker to the bracket and replace it with a new one. Install the new loudspeaker, including the bracket, in reverse order in the same way as the previous steps.

  • Page 32: Magellan Scanner

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.6 Magellan Scanner Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Remove the three screws (see photos) and change the scanner. Pull the USB cable out the scanner.

  • Page 33: Barcodes

    BEETLE /iSCAN EASY eXpress+ Service Manual Change the scanner. Mount the new scanner analogously in reverse order. 12.6.1 Barcodes Initialization Magellan 3200VSi for operation with Diebold Nixdorf RS232 applications. Scan the following barcodes one after the other.

  • Page 34: Eft (Electronic-Funds-Transfer)-Terminal

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.7 EFT (Electronic-Funds-Transfer)-Terminal Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. NOTICE Various, customer-specific EFTs are used. Here in the example it is the IPP350. Remove the two screws (see arrows).
  • Page 35 BEETLE /iSCAN EASY eXpress+ Service Manual EFT-support plate EFT-bracket Screw the support plate at your EFT terminal, here for example an IPP350 EFT. Hook the EFT support plate into the EFT mount at the bottom.
  • Page 36 Service Manual BEETLE /iSCAN EASY eXpress+ Connect both with a supplied locking screw. Replace the two screws and tighten them.
  • Page 37 BEETLE /iSCAN EASY eXpress+ Service Manual Thread the connection cable through the opening and attach the EFT incl. Bracket. Screw the EFT incl. Bracket / support plate to the housing. Fold the EFT incl. Bracket into the horizontal position. Secure the cable with two cable ties. Route the cable as shown in the figure to the BEETLE / Kiosk and plug it into the provided COM port.
  • Page 38 Service Manual BEETLE /iSCAN EASY eXpress+ Secure the cable once again with a cable tie.
  • Page 39 BEETLE /iSCAN EASY eXpress+ Service Manual If the connector is a LAN or USB plug, you connect it to the corresponding socket (see ar- rows) on the distribution board of the EFT. The connection cable is to be installed similar to the one shown on the previous page. Plug the power cable to the BEETLE / Kiosk, start the system and close the BEETLE /iSCAN EASY eXpress.

  • Page 40: Waiter Lock

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.8 Waiter Lock Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Loosen both srews of the waiter lock (see arrows). Slide the mounting panel to the left and pull out the waiter lock.
  • Page 41 BEETLE /iSCAN EASY eXpress+ Service Manual Slide the mounting panel to the right and secure the waiter lock with the two screws.. Plug the power cable to the PC, start the system and close the BEETLE /iSCAN EASY eX- press.

  • Page 42: Status Lights

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.9 Status Lights Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Loosen both srews of the status lights inside the housing left and right. Take the status lights.
  • Page 43 BEETLE /iSCAN EASY eXpress+ Service Manual You can change the total status lights, or you can only change the board. To change the board, you drag the board out of the status lights and insert a new one. Install the new or old status lights in the reverse order according to the previous steps.

  • Page 44: Power Supply

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.10 Power Supply Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Unplug the power supply cable at the PC. Pull down the green button and slide the PC to the left.
  • Page 45 BEETLE /iSCAN EASY eXpress+ Service Manual Remove the cable at the lower part oft he power supply. Slide the power supply to the left and remove it. Mount the power supply in reverse order.

  • Page 46: Near Field Communication (Nfc)

    Service Manual BEETLE /iSCAN EASY eXpress+ 12.11 Near Field Communication (NFC) Power down the system. Open the device (Section "Opening the BEETLE /iSCAN EASY eXpress) and seperate completely the system from the mains voltage. Remove the two bolts (see arrows). Turn the bracket as shown.
  • Page 47 BEETLE /iSCAN EASY eXpress+ Service Manual Loosen the two screws on the board. Place the two screws aside and turn the board. Loosen the plug on the board. Install the new NFC board in the correct order.

  • Page 48: Cleaning Instructions

    Service Manual BEETLE /iSCAN EASY eXpress+ 13 Cleaning Instructions 13.1 General Details • The device should always be switched off prior to cleaning. • The glass surface of the touchscreen should be cleaned with a mild, non-abrasive com- mercial glass cleaner. NOTICE Wrong maintenance may cause damages to the screen, which are not cov- ered by warranty.

  • Page 49: Permitted Cleaning Materials

    BEETLE /iSCAN EASY eXpress+ Service Manual 13.3 Permitted Cleaning Materials The products listed below can be ordered from the Diebold Nixdorf branch office or your Diebold Nixdorf sales partner. Product name Order number Explanations Cleaning cloths 01750097332 For all plastic and metal surfaces,...

  • Page 50: Technical Data

    Service Manual BEETLE /iSCAN EASY eXpress+ 14 Technical Data 14.1 System Mains input voltage 100-240 V~ / 60-50Hz Power consumption 1.4-0.7A Power typical ca. 55W Power max. ca. 87W Power standby ca. 1.5W Weight 15” Version 28 Kg Weight 19” Version 30 kg 14.2 PC 128 GB...

  • Page 51: Display 15

    BEETLE /iSCAN EASY eXpress+ Service Manual 14.3 Display 15” Diagonals 15" (38.1 cm) TFT Max. resolution 1024 x 768 Dimensions Screen housing 337.4 x 265.4 x 44.3 mm Screen area 304.1 x 228.1 mm Net weight 2.7 kg Weight Gross weight of 4.5 kg Horizontal (KHz) Typ.

  • Page 52: Display 19

    Service Manual BEETLE /iSCAN EASY eXpress+ 14.4 Display 19” Diagonals 19“ (48.3 cm) TFT – Ratio 5:4 Dimensions Max. resolution 1280 x 1024 Screen housing 373 x 301 mm Frequencies Screen area typ. 48,3 Vertikal (Hz) typ. 60 Horizontal 1280 Pixel Resolutions Vertical 1024 Pixel...

  • Page 53: Printer Th230

    BEETLE /iSCAN EASY eXpress+ Service Manual 14.5 Printer TH230+ Technology High-speed thermal printer Resolution 8 dots/mm (203 dpi) Printing speed Mono color: 220 mm/s, Two colors: 110 mm/s Draft mode up to 300 mm/s (reduced intensity) Cutter Material: hardened steel, Full cutting speed: <...
  • Page 54 Service Manual BEETLE /iSCAN EASY eXpress+ Paper thickness 0.055mm – 0.1mm Thermal coating Rear side of paper Paper roll 90mm max. Outer diameter Width of paper roll 80.3mm max. Length of paper ~100m Core size Core diameter 10mm +2mm Wall thickness of core: max. 2mm ± 0.3mm; End of paper not glued to core.

  • Page 55: Magellan 3200Vsi

    BEETLE /iSCAN EASY eXpress+ Service Manual 14.6 Magellan 3200VSi Read performance Resolution (maximum) 5 mil Image capture Graphics format: BMP, JPEG Image sensor 1280 x 1024 Read indicators Beeper (adjustable sound and volume), Good Read LED, transmission confirmation Read height 14.0 cm / 5.5 in Read rate (maximum) 39 million pixels per second...

  • Page 56: Rfid/Nfc Module

    Service Manual BEETLE /iSCAN EASY eXpress+ 14.7 RFID/NFC module Supported Standards ISO/IEC 15693 ISO/IEC 14443 Type A ISO/IEC 14443 Type B RF Operating Frequency 13.56 MHz Host Interface USB 2.0 Full speed, HID 1.11 Usage Page: 0xFF45, Usage: 0X2200 Rated Voltage 5.0 V Rated Current 250 mA...

  • Page 57: Dimensions (Mm)

    BEETLE /iSCAN EASY eXpress+ Service Manual 15 Dimensions (mm) 15.1 Rear view...

  • Page 58: 15" Version

    Service Manual BEETLE /iSCAN EASY eXpress+ 15.2 15” Version...

  • Page 59: 19" Version

    BEETLE /iSCAN EASY eXpress+ Service Manual 15.3 19” Version 15.4 Permissible tilt angle...

  • Page 60: From Below

    Service Manual BEETLE /iSCAN EASY eXpress+ 15.5 From below 15.6 Device with open door...

  • Page 61: Block Diagram

    BEETLE /iSCAN EASY eXpress+ Service Manual 16 Block diagram The components optional are marked in green color.

  • Page 62: Certificates

    The device is approved for the USA and Canada. Supplier's Declaration of Conformity 47 CFR § 2.1077 Compliance Information Responsible Party in the U. S.: Diebold Nixdorf Address: 5995 Mayfair Road N. Canton, OH 44720 / USA Contact: cynthia.williams@dieboldnixdorf.com...

  • Page 63: Recycling

    Observe your local regulations on the disposal of toxic waste (such as for example used bat- teries). Your Diebold Nixdorf supplier will answer all your questions about returns, recycling and dis- posal of our products.
  • Page 65 Diebold Nixdorf D-33094 Paderborn...

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