Chapter 5: Troubleshooting; Interpreting Lcd Display Messages - Kanematsu Corporation TEAMNisca PR5302 User Manual

Troubleshooting
This chapter offers explanations to potential problems you may experience with your PR5302
Heat Roller Unit. The LCD on the PR5300 Printer will alert the operator to problems and will
display the error condition. The suggestions in this chapter should, in most cases, solve the
problem. If you still have difficulty after trying these suggestions, contact your authorized
reseller for technical assistance.
Note
Prior to contacting your authorized reseller for assistance, make note of the error
message along with the error code located under the actual description.
In most cases, press the Clear button after identifying the error to return the Heat Roller Unit and
printer back to the ready to print status. If the message "Cannot Recover/Please Reset" appears,
press and hold the Clear button for more than 3 seconds while the Printer / Heat Roller Unit
performs a soft reset.
Interpreting General LCD Messages
LCD SCREEN MESSAGE
H.Roller Cover is Open
Ribbon Wind up miss
No Power to the Heat Roller
C H A P T E R
5.
PROBABLE CAUSE
The front access cover, flip/turn
cover, or heat lamp panel is open.
The laminate ribbon is not installed
correctly; the engagement teeth on
the take-up or supply spools are
broken; the laminate ribbon type is
set incorrectly.
No electric power is supplied to the
heat roller or no heat after a certain
time.
ACTION
Close all covers and panels
until they snap closed.
Verify the laminate ribbon
installation using the
instructions in Chapter 2. If
the laminate ribbon has
broke, clear tape may be
used to affix it back onto the
spool.
Inspect the take-up and
supply spools. Replace the
spools if either are damaged.
Enter User Mode and verify
the H.Roller1 ribbon settings
match the laminate ribbon
installed.
Verify the power cord is
connected to the back of the
Heat Roller Unit and the
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