PAX E800 Reference Manual
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PAX E800 Reference Manual

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E800 REFERENCE GUIDE
E800 Reference Guide
Date: 2019-04-26
Version: 1.0
Technical Support
support@pax.us
(877) 859-0099
www.pax.us
navi
20190426 v1.0

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  • Page 1 E800 REFERENCE GUIDE E800 Reference Guide Date: 2019-04-26 Version: 1.0 navi Technical Support 20190426 v1.0 support@pax.us (877) 859-0099 www.pax.us...
  • Page 2 E800 REFERENCE GUIDE THIS PAGE INTENTIONALLY LEFT BLANK 20180426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...
  • Page 3 If you cannot resolve the Issue, please contact us. Your level of access to PAX support is governed by the support plan arrangements made between PAX and your Organization. Please consult this support plan for further information about your entitlements, including the hours when telephone support is available to you.
  • Page 4 1. Consolidate information previously published in E800 Installation Manual and E800 FAQs and Troubleshooting Guide. 2. Add new section for setting up Wi-Fi and cellular connectivity. 3. Reference E800 Ordering Guide for accessories part number information in the Box Contents section. 20190425 V0.2...

  • Page 5: Table Of Contents

    E800 REFERENCE GUIDE Table of Contents INTRODUCTION ............................. 5 ................................. 5 URPOSE ............................5 NTENDED UDIENCE ............................. 6 CRONYMS AND ERMS PACKAGING ..............................7 ..............................7 ERMINAL ..............................8 NSERTS BOX CONTENTS ............................. 9 PRODUCT DESCRIPTION ..........................10 ..............................10 RONT ............................
  • Page 6 DOWNLOAD APPLICATIONS FROM THE 19.26 E800 ? ........60 HAT SOFTWARE COMES LOADED ON THE WHEN IT IS DELIVERED FROM THE FACTORY 19.27 PDM? ............................60 HAT IS PAX CUSTOMER SUPPORT ........................... 61 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 7: Introduction

    E800 REFERENCE GUIDE 1 Introduction Modernize your checkout areas by replacing old-fashioned cash register equipment with the stylish E800 workstation. The E800 is new generation electronic cash register solution. Its all-in-one integrated solution includes tablets, printer, PED, and ports for a seamless user experience.

  • Page 8: Acronyms And Terms

    USB-OTG USB On-The-Go – Allows the E800 to act as a host and allows other USB devices to be attached to it. Wide Area Network – Cellular phone data networks run on a WAN. It covers a broad area and many devices in that area.

  • Page 9: Packaging

    2 Packaging 2.1 Terminal Box The dimensions of an E800 terminal box are approximately 17.4 in x 17.4 in x 19.3 in (44 cm x 44 cm x 49 cm). A terminal box weighs approximately 26.5 lbs. (12 kg). E800 Terminal Box Before you remove the terminal from the box, please note there are labels with the part number and serial number of the E800 and the integrated Q20 affixed to the outside of the box.

  • Page 10: Foam Inserts

    E800 REFERENCE GUIDE 2.2 Foam Inserts Foam inserts inside the terminal box protect the E800 during shipping. E800 Foam Inserts 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 11: Box Contents

    1 – Power Adapter • 1 – Power Cord • 1 – Thermal Paper Roll See the E800 Ordering Guide for information on all available accessories, including part numbers. NOTE Product images shown may be different than actual product received. 20190426 v1.0 Customer Support support@pax.us...

  • Page 12: Product Description

    E800 REFERENCE GUIDE 4 Product Description 4.1 Front View 4.2 Right Side View Speaker 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 13: Back View

    E800 REFERENCE GUIDE 4.3 Back View Back Cover 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 14: Ports

    The E800 has ports that enable the terminal to add peripherals such as PIN pads, check readers, contactless readers, other external devices, to enable local terminal downloads and communications, and to provide power. These ports are located under the back cover and on the right side of the E800. 5.1 Ports Under Back Cover The following ports are available under the back cover: Power –...

  • Page 15: Ports On Right Side

    To access the TF and SIM slots: 1. Insert your finger into the notch above the SIM card slot. 2. Gently pull open the cover. The cover remains attached to the side of the E800 so that it can be reinstalled later.

  • Page 16: Terminal Location

    Avoid locating the terminal near electrical devices that might introduce interference such as microwave ovens and blow dryers. 7 Paper Roll One roll of thermal paper is included in the E800 terminal box. 7.1 Dimensions The paper roll dimensions are: Width –...

  • Page 17: Tear Paper

    3. Lower the built-in printer cover. 4. Insert the paper roll with the end facing up and extending out of the E800. (At the back of the opening, where the paper rests, there is an image showing the proper way to insert the paper.) 5.

  • Page 18: Replace Printer Module

    E800 REFERENCE GUIDE 8 Replace Printer Module You do not need to return the E800 to PAX to replace the printer. The E800 printer module may be replaced in the field. To replace the printer module: 1. Power down the E800 and ensure that the printer is powered off.
  • Page 19 E800 REFERENCE GUIDE 5. Disconnect the cable connector from the back of the printer module. See the figure below for the location of the cable connector and the direction that the cable connector must be removed. Remove Cable Connector from Back of Printer Module 6.
  • Page 20 7. Push the cable connector into the slot and verify that it is firmly seated. 8. Install the new printer module by squeezing the clips on both sides of the printer module and inserting it into the unit. 9. Close the external printer cover and power up the E800. 20190426 v1.0 Customer Support support@pax.us...

  • Page 21: Power Connection

    Plug Power Adapter into Power Port Note: The power cord connector can only fit one way into the power port. The flat side of the black plastic cable sheathing must face down toward the light green POWER sticker on the E800 base.
  • Page 22 Flash memory could be damaged. Note: If the power supply is not connected when the E800 is powered up, a message displays stating that you need to connect the power supply for the printer and printer-related ports to work properly.

  • Page 23: Install Sim Or Micro Sd Card

    1. To open the port cover over the TF (Micro SD) and SIM slots, insert your finger into the notch above the SIM card slot and gently pull open the cover. The cover remains attached to the side of the E800 so that it can be reinstalled later.
  • Page 24 E800 REFERENCE GUIDE 2. If required, insert the Micro SD card with contacts facing up and toward the slot opening, as shown below: Orientation of Micro SD Card 3. If required, insert the SIM card with the contacts facing up and the card cutout in the upper right...

  • Page 25: Hybrid Card Reader

    E800 REFERENCE GUIDE 11 Hybrid Card Reader The Q20 on the consumer-facing side of the E800 includes a reader that can be used as an EMV Card Reader and an NFC/Contactless Card Reader. Magnetic Stripe/ EMV Card Reader NFC/Contactless Card Area Q20 Card Readers 11.1 Magnetic Stripe Reader...

  • Page 26: Router

    IP address. 12.1 Configuring the Router To configure the router: 1. Before you activate your router, you need to connect the E800 to the Ethernet. Connect an active Ethernet cable to the E800 WAN port. WAN Port WAN Port 2.
  • Page 27 4. Select Settings > Device > RouterSettings. The PAX disclaimer displays: Router Disclaimer The disclaimer states that the router is to be used only with PAX products and that PAX is not responsible for external network attacks on the cash register or when the cash register is attacked by the guest via the router’s Wi-Fi.

  • Page 28: Restarting The Router

    E800 REFERENCE GUIDE 12.2 Restarting the Router To restart the router: 1. Use a bent paper clip or similar item to press and release the restart button for the router. Router Restart Button Restart Button for Router 2. Once the restart button is released, the yellow and green lights in the upper corners of the WAN (Ethernet) port turn off and then back on momentarily.

  • Page 29: Cable Lock (If Required)

    E800 REFERENCE GUIDE 13 Cable Lock (If Required) To install a cable lock: 1. Insert a customer-provided cable lock into the anti-theft hole on the terminal. Anti-Theft Hole 2. Loop the cable around a permanent object and secure in place.

  • Page 30: Cleaning The Device

    E800 REFERENCE GUIDE 14 Cleaning the Device WARNING Do not use industrial strength or abrasive cleaner as it may damage or scratch the screen. • Do not immerse device in water (or liquid). • Do not spray water or cleaner into EMV Card Reader or ports.

  • Page 31: Screw Locations

    Screw Locations on Underside Six of the seven screws on the underside of the E800 are covered by rubber feet. To access these screws, pull back a corner of each rubber foot and remove the foot to expose the screws. Save the rubber feet you removed so you can reinstall them later.

  • Page 32: Basic Operation Instructions

    16.2 Power Indicator The E800 power indicator is in the upper right corner of the large screen to the left of the light sensor. Power Indicator 20190426 v1.0 Customer Support support@pax.us...

  • Page 33: Power Off

    Select Power off. The screen display goes dark and the terminal turns off after a few seconds. NOTE The power indicator light on the E800 remains on if the unit is resting in the powered Charging Base or if the E800 is connected to power via the power supply and power cord.

  • Page 34: Default Software Applications

    E800 REFERENCE GUIDE 17 Default Software Applications The E800 comes with the following set of default software applications installed: Application Icon Description PayDroid Operating system. Powered by Android 6.0. PAXSTORE Client PAX Application Marketplace. PAX-signed Android and Prolin applications can be released through the PAXSTORE.

  • Page 35: Setting Up Communications

    E800 REFERENCE GUIDE 18 Setting Up Communications For the terminal to communicate with the host or other devices or to download applications, the terminal communication method must be configured in advance. This section includes step-by-step instructions for Wi-Fi and Ethernet communications.

  • Page 36: Wi-Fi Configuration

    E800 REFERENCE GUIDE 18.1 Wi-Fi Configuration The E800 supports Wi-Fi for network and internet access. Available access types of Wi-Fi on the E800 are DHCP, Static IP, Manual Static IP, and Manual Proxy. The following sections include step-by-step procedures for setting up each of these communication types.
  • Page 37 E800 REFERENCE GUIDE 3. Under Wireless & networks, select Wi-Fi. Wi-Fi 4. Turn on the Wi-Fi. Turn On Wi-Fi After you turn on Wi-Fi, you will see a list of available Wi-Fi networks. Only local networks that have the SSID broadcast option enabled will display.
  • Page 38 E800 REFERENCE GUIDE 5. Select the desired Wi-Fi network. Available Wi-Fi Networks 6. Enter the Wi-Fi case-sensitive password. Enter Network Password 7. Press CONNECT. The selected Wi-Fi network is reported as “Connected” on the Wi-Fi menu. 20190426 v1.0 Customer Support support@pax.us...

  • Page 39: Static Ip

    E800 REFERENCE GUIDE Static IP The E800 supports static IP setup for network and internet access. Static IP addresses allow network devices to keep the same IP address all the time, instead of automatically assigning IP addresses such as in a DHCP setup.
  • Page 40 E800 REFERENCE GUIDE 4. Turn on the Wi-Fi. Turn On Wi-Fi After you turn on Wi-Fi, a list of available Wi-Fi networks displays. Only local networks that have the SSID broadcast option enabled are listed. 5. Select the desired Wi-Fi network.
  • Page 41 E800 REFERENCE GUIDE 6. Enter the Wi-Fi case-sensitive password. Password 7. Select Advanced options. Advanced Options 8. Scroll down and select IP settings. IP Settings 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...
  • Page 42 E800 REFERENCE GUIDE 9. Select Static. Static IP 10. Scroll down and enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. Static IP Settings 11. Select CONNECT. 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 43: Manual Static Ip

    E800 REFERENCE GUIDE Manual Static IP If the broadcast SSID is disabled on an access point, the terminal will not display the SSID under available Wi-Fi network listings. In this case, it is necessary to manually configure the terminal for Static IP connection types.
  • Page 44 E800 REFERENCE GUIDE 4. Turn on the Wi-Fi. Turn On Wi-Fi After you turn on Wi-Fi, a list of available Wi-Fi networks displays. Local networks that have the SSID broadcast option enabled are listed, but if the desired network you need is not listed, you will need to manually configure the network.
  • Page 45 E800 REFERENCE GUIDE 6. Select Add network. Add Network 7. Enter the case-sensitive network SSID. Enter SSID 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...
  • Page 46 E800 REFERENCE GUIDE 8. Under Security, select the security type from the pull-down menu. Selections include WEP, WPA/WPA2 PSK, and 802.1x EAP. Security Types 9. Scroll down to select Advanced options. Advanced Options 10. Under IP settings, select Static. Static IP Selection 20190426 v1.0...
  • Page 47 E800 REFERENCE GUIDE 11. Scroll down to enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. Static IP Settings 12. Select SAVE. 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 48: Proxy

    E800 REFERENCE GUIDE Proxy The E800 supports a proxy setup. In this case, another computer, or proxy server, acts as a hub through which the internet requests for the E800 are processed. By connecting through the server, the E800 sends its requests to the server which, in turn, processes the request and then returns the response to the E800.
  • Page 49 E800 REFERENCE GUIDE 4. Turn on the Wi-Fi. Turn On Wi-Fi After you turn on Wi-Fi, a list of available Wi-Fi networks displays. Local networks that have the SSID broadcast option enabled are listed, but if the desired network you need is not listed, you will need to manually configure the network.
  • Page 50 E800 REFERENCE GUIDE 6. Select Add network. Add Network 7. Enter the case-sensitive network SSID. Enter SSID 8. Under Security, select the security type from the pull-down menu. Selections include WEP, WPA/WPA2 PSK, and 802.1x EAP. Security Types 20190426 v1.0 Customer Support support@pax.us...
  • Page 51 E800 REFERENCE GUIDE 9. Enter the case-sensitive network password. 10. Scroll down to select Advanced options. Advanced Options 11. Under Proxy, select Manual. Manual Proxy 12. Scroll down to enter the Proxy hostname, Proxy port, and Bypass proxy. Proxy Settings 20190426 v1.0...
  • Page 52 E800 REFERENCE GUIDE 13. Scroll down to select IP settings and select Static. Static IP 14. Scroll down to enter the IP address, Gateway, Network prefix length, DNS 1, and DNS 2. IP Settings 15. Select SAVE. 20190426 v1.0 Customer Support support@pax.us...

  • Page 53: Cellular Communication

    1. To open the port cover over the SIM slot, insert your finger into the notch above the SIM card slot and gently pull open the cover. The cover remains attached to the side of the E800 so that it can be reinstalled later.
  • Page 54 E800 REFERENCE GUIDE SIM Slot 2. If required, insert the SIM card with the contacts facing up and the card cutout in the upper right corner, as shown below: Orientation of SIM Card NOTE T-Mobile and AT&T SIM cards do not need to be configured.

  • Page 55: Setting Up Cellular Service

    E800 REFERENCE GUIDE Setting Up Cellular Service To configure the terminal for cellular service: 1. From the Main Menu, select Settings. Settings on Main Menu 2. Select More. More Wireless and Network Settings 20190426 v1.0 Customer Support support@pax.us (877) 859-0099...
  • Page 56 E800 REFERENCE GUIDE 3. Select Cellular networks. Cellular Networks 4. Make changes to cellular settings, as required. 5. Press the Back Arrow three times to return to the Main Menu. 20190426 v1.0 Customer Support support@pax.us (877) 859-0099 www.pax.us...

  • Page 57: Frequently Asked Questions

    266.7 feet (81.3 meters) long. PAX Technology recommends purchasing additional paper rolls from an office supply store. 19.6 Can I get a new printer installed on-site or do I need to return it to PAX for service? The E800 printer is field-replaceable. Please contact PAX Support for details.

  • Page 58: What Kind Of Battery Is Inside The E800? Can Iunplug The Terminal And Use Battery Power

    Button Press and hold the button for 3 seconds and the E800 will turn on. To turn the E800 off, press and hold the button for 3 seconds and then select “Power off” on the E800 screen. Powering Off the E800 For a mandatory shutdown, press and hold the power button for 10 seconds.

  • Page 59: Can Iuse The Printer When The E800 Is Running On Battery Power

    19.11 Can I use the printer when the E800 is running on battery power? No. When the E800 is running off battery power, the printer will not work. There is an on-screen warning that for the printer and related ports to work properly, you need to connect the power supply to the E800.

  • Page 60: Does The E800 Have A Camera

    The screen resolution for the 15.6-inch clerk-facing E800 screen is 1920 x 1080 pixels. The screen resolution for the 4.3” Q20 screen is 480 x 272 pixels. The screen resolution for the E800 and the Q20 are fixed and cannot be changed.

  • Page 61: How Are The Ports On The Communication Box, Like The Cash Drawer, Configured

    Clean the print head and paper roll confetti, if any, on a weekly basis. 19.20 How should the E800 be cleaned? What cleaner should be used? Use a dry cloth to wipe the E800 on a regular basis. PAX recommends cleaning the E800 every 2 to 3 days.

  • Page 62: Can The E800 Download Applications From The Paxstore

    It displays external device information and facilitates remote updates, local updates, key downloads, PPN authorization, and interface support. In the case of the E800, PDM provides information about the state of the USB connection between the E800 and the Q20. 20190426 v1.0 Customer Support support@pax.us...

  • Page 63: Pax Customer Support

    This document is provided to you for informational purposes only. All features and specifications are subject to change without notice. The PAX name and PAX logo are registered trademarks of PAX Corporation and/or its affiliates. Other names may be trademarks of their respective owners.

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