Stewart Golf X9 Follow Troubleshooting

Common issues customers may have with the X9 Follow

Follow function signal dropping out –
The following would interfere with the Follow function:
If your customer is using his mobile phone, ensure it is in his golf bag and not directly next to his
handset
If your customer is using his trolley in follow mode with another member who is also using the
follow mode. They should be at lease 5m apart.
Power cables both underground and over ground can cause interference.
Metal grids on or in the floor can affect the field. Other devices that transmit or create radio or
magnetic fields can affect performance.
Moving out of range of the trolley
If the remote control (handset) is working in remote but the follow function isn't
All that has happened is that your customer has accidentally reprogrammed your handset to work
only in Remote mode and not in Follow mode.
To reprogram it back to work both in Follow mode and in Remote mode simply:
1. Ensure your handset is turned off.
2. Press and hold down the green "Follow" button and then also press the blue "On/off" button at
the same time: the blue light on the handset with flash once.
3. Release all buttons and switch on your handset again by pressing the blue "On/off" button. Your
handset will now work in Follow mode again.
It's most likely that you removed the Follow functionality by accidentally pressing both the preset
cruise control "1" and blue "On/off" buttons at the same time: there are some servicing functions
which use 2 buttons at the same time and therefore when you are using your handset to control the
trolley it's very important to be very careful only to press one button at a time to avoid this sort of
thing happening again.
If button 1 or 2 is not working – Your customer has programmed them at a standstill
Cruise Control Speeds
Your X9 Remote has 2 pre-set cruise control speeds, on buttons 1, & 2. Use these when you are
using the remote control mode. You can program these for your own walking speeds as follows:
1. Use the speed up & slow down buttons to find your desired walking speed.
2. Press and hold either button 1, 2 or 3 for 3 seconds.
The machine will stop to show that the instruction has been received, you should now release the
button and the machine will restart. Your new speed is now stored.
Both handset and trolley are connected (solid blue) but not moving
Check that both wheels are fully engaged and not in freewheel.
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