Technical Support; What To Do In Case Of An Emergency - Tesla Powerwall 2 AC Owner's Manual
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Also See for Powerwall 2 AC:
- Installation manual (91 pages) ,
- Owner's manual (60 pages) ,
- Installation manual (66 pages)
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Technical Support
If you need further assistance, contact the Tesla Service team at the support phone number
for your region. Support numbers for all regions are available at:
https://www.tesla.com/support/powerwall
Have the following information available when contacting Tesla:
Owner name
Best way for Tesla to contact you (name, phone number, email)
Gateway and Powerwall serial numbers (see #6 "System Information")
Brief description of the issue
4. What to Do in Case of an Emergency
In the event of any threat to health or safety, always begin with these two steps before
addressing the other suggestions below:
1.
Immediately contact the fire department or other relevant emergency response team.
2.
Notify all people who might be a ected and ensure that they can evacuate the area.
WARNING: Only perform the suggested actions below if it is safe to do so.
In case of fire:
Turn o Powerwall, then turn o the AC breaker to Powerwall.
Turn o the AC breaker to the Gateway.
Acceptable fire extinguisher types are water, CO
Avoid type D (flammable metal) extinguishers.
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