Troubleshooting - ViewSonic VS13231-1M User Manual

Other Information

Troubleshooting

Please contact ViewSonic service team directly if you have questions, service needs, or
require technical assistance related on the use of your television.
Contact ViewSonic Service Team at:
http://www.ViewSonic.com
Or call our service team:
United States 1-800-688-6688
Canada 1-866-463-4775
Problem
No power
No picture
Strange color, light color, or color
misalignment
Unit cannot be operated
Contact ViewSonic service team at: http://www.ViewSonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775
ViewSonic
Possible Solution
• Make sure the AC adapter is properly
connected to the DC IN of the LED TV.
• Make sure the AC adapter is properly
connected to the wall outlet.
• Make sure the DC power button is ON (Blue
LED).
• Plug another electrical device (like a radio) to
the power outlet to verify that the outlet is
supplying the proper voltage.
• The TV station may be experiencing
problems. Try another channel.
• The Cable TV signal may be scrambled or
encoded. Please contact your local cable
operator.
• Make sure that connections to other
components are correct referring to the user
guide.
• Make sure that setup has been done correctly
after connections.
• Make sure the correct input source is selected
and the input signal is compatible.
• Ensure that the video cable is securely
connected.
• The picture may appear dim in a brightly lit
room.
• Adjust brightness, contrast, saturation (color),
and tint referring to the user guide.
• Check the input signal setting.
• External influences such as lightning or static
electricity may cause improper operation. In
this case, operate the unit after first turning on
the power of the LED TV and the AVC
System, or unplug the AC adapter for 1 to 2
minutes, then plug in again.
41 VT1900LED