Grohe Sensia Arena User Manual
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Also See for Sensia Arena:
- Assembly intructions (2 pages) ,
- Installation manual (20 pages) ,
- User manual
Table of Contents
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Introduction
About this Manual
Read before Operating .................................................................................................................................................. 70
Control and Buttons
Main Unit ....................................................................................................................................................................... 71
Remote Control ............................................................................................................................................................. 73
How to Use
General Use
Screen list ...................................................................................................................................................................... 75
Basic Flow ..................................................................................................................................................................... 78
Washing with a Shower ................................................................................................................................................. 80
Drying with Warm Air ..................................................................................................................................................... 82
Smartphone Operation (iOS) ......................................................................................................................................... 83
Settings
Auto Seat/Lid Open and Close Function ....................................................................................................................... 85
Auto Flush Function (OPTION) ..................................................................................................................................... 86
Odor Absorption Function .............................................................................................................................................. 87
Night Light Function ...................................................................................................................................................... 88
Button Operation Sound ................................................................................................................................................ 89
LED Setting of the Stop Button ..................................................................................................................................... 90
Changing the Language ................................................................................................................................................ 91
Restoring the Default Settings ....................................................................................................................................... 92
Troubleshooting
All Functions
No Functions Operate ................................................................................................................................................... 93
The Remote Control does not Operate ......................................................................................................................... 94
Washing
Water does not Spray .................................................................................................................................................... 95
It Takes Time until Water Sprays ................................................................................................................................... 96
Water is not Warm ......................................................................................................................................................... 97
The Water Pressure is too Low ..................................................................................................................................... 98
The Nozzle Shutter is Unstable ..................................................................................................................................... 99
The Direction of the Shower is Wrong ......................................................................................................................... 100
A Mechanical Sound is Emitted from the Seat ............................................................................................................ 101
Odor Absorption
The Odor Absorption Fan Runs Continuously ............................................................................................................. 102
The Odor Absorption Fan does not Operate ............................................................................................................... 103
The Odor Absorption Effects are Weaker .................................................................................................................... 104
Auto Flush
The Toilet does not Flush Automatically ...................................................................................................................... 105
Water Flow is Weak or the Toilet is not Flushed Completely ....................................................................................... 106
Toilet Bowl is Clogged ................................................................................................................................................. 107
Dryer
The Dryer does not Work ............................................................................................................................................ 108
The Air is not Warm ..................................................................................................................................................... 109
Warm Air Stops Suddenly .............................................................................................................................................110
Auto Seat/Lid Open and Close Function
The Seat Lid Closes too Quickly ..................................................................................................................................111
The Seat and Lid do not Open or Close Automatically .................................................................................................112
The Seat Lid Moves even though no one is Near the Toilet .........................................................................................113
The Seat Lid Remains Open ........................................................................................................................................114
Smartphone App
Cannot Pair the Smartphone with the Toilet .................................................................................................................115
Cannot Connect the Smartphone to the Toilet .............................................................................................................116
Cannot Connect to the Toilet, or Operate the Toilet Using the Application ...................................................................117
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Summary of Contents for Grohe Sensia Arena
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Page 1: Table Of Contents
Introduction About this Manual Read before Operating ..............................70 Control and Buttons Main Unit ..................................71 Remote Control ................................73 How to Use General Use Screen list ..................................75 Basic Flow ..................................78 Washing with a Shower ..............................80 Drying with Warm Air ..............................82 Smartphone Operation (iOS) ............................ - Page 2 Miscellaneous Water Drops on the Underside of the Toilet ........................118 The Nozzle Shutter does not Close ..........................119 The occupied seat mode was interrupted and reset ....................119 Cleaning Before Cleaning Guideline ..................................120 Cleaning Toilet Seat, Lid, Covers and Remote Control (Plastic Parts) ..................121 Removing the Lid for Cleaning ............................
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Page 3: Read Before Operating
Top > Introduction> About this Manual > Read before Operating Read before Operating To ensure proper usage of this product, please read this manual and printed "QUICK START GUIDE" carefully before using this product. Failure to follow the safety precautions described on the printed "QUICK START GUIDE" (supplied) result in serious accidents in some circumstances. Each of these items is extremely important for safety, and should be strictly observed. In the event that an accident occurs as a result of improper usage, GROHE will assume no responsibility for damages. Please observe: In regions where the carbonate hardness exceeds 14° dH (KH), a water filtration system with water softener must be used. You can inquire about your carbonate hardness with your local utilities provider. In order to ensure a long service life, a service technician must perform the first descaling within 3 years. After the first descaling, it is recommended to descale the product every year. (see technical product information 99.0758.xxx) (decalcifier No. 46 978 000) In order to ensure the lifetime of nozzle, it is recommended that the client descales the nozzle every year. -
Page 4: Main Unit
Top > Introduction> Control and Buttons > Main Unit Main Unit Toilet seat lid Caution label *Do not remove this label. Upper body sensor Lower body sensor Toilet seat Nozzle (for rear washing) Nozzle (for front washing) Toilet bowl... - Page 5 Function buttons : Front Washing (for women) : Rear Washing : Spray Strength Adjust. + : Spray Strength Adjust. - Power button NOTE: To flush the toilet manually, push the flush button on the wall.
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Page 6: Remote Control
Top > Introduction> Control and Buttons > Remote Control Remote Control Toilet Seat Open/Close button Flush (full) button (OPTION)* Flush (light) button (OPTION)* Screen Power/Home button Set/Next button Function buttons Nozzle Position Adjust. buttons Spray Strength Adjust. buttons Front Washing (for women) button Rear Washing - Gentle button Rear Washing button Stop button *Flush buttons operate only when the auto-flush function is equipped with GROHE tank. NOTE: Power off screen will be displayed when power is turned off by pressing the (power/home) button. When there is no operation for 30 seconds, the screen returns to the home menu. In this case, start the operation from the beginning. Residual image may appear on the screen when the remote control is used in low temperature environment. This is not a malfunction. The screen display will return to normal state when the temperature of environment becomes normal. Screen may display a reversed black and white screen once in a while. This is not a malfunction. - Page 7 Replacing the batteries of the remote control Replace the batteries with new ones when indicator or "Replace the battery." message is displayed on the screen. 1. Remove the screw and washer from the remote control. 2. Lift the remote control from holder. 3. Remove the back cover and replace the batteries with new ones (two 1.5-V AA alkaline batteries). 4. Attach the back cover and slide the remote control into its holder, then secure it with the washer and screw. NOTE: Do not touch the buttons on the remote control when replacing batteries. Vertical lines may appear on the screen when the batteries are removed. This is not a malfunction. These vertical lines will disappear when batteries are inserted into the remote control.
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Page 8: Screen List
Top > How to Use > General Use > Screen list Screen list Home menu During washing Rear washing Front washing Setting screen... - Page 9 Language selection Error message...
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Page 11: Basic Flow
Top > How to Use > General Use > Basic Flow Basic Flow 1. Stand in front of the toilet seat. The toilet seat lid opens automatically. NOTE: The seat opens by pressing the (open/close) button. 2. Sit on the toilet seat and odor absorption starts. 3. Press the (rear washing) button, the (rear washing-gentle) button, or the (front washing for women) button to wash. To stop washing, press the (stop) button. 4. Press the button below the [DRYER] indicator to dry with warm air. To stop drying, press the (stop) button. - Page 12 5. Stand from the toilet. Auto-flush: Flushing starts automatically. Remote flush: press the (flush/full) button or the (flush/light) button. Manual flush: Press the flush button on the wall. NOTE: Auto-flush function is only available for the GROHE tank equipped with auto-flush function. / buttons of the remote control operate only when the GROHE tank equipped with auto- flush function is installed. 6. Leave the toilet. The toilet seat lid closes. Toilet seat lid closes automatically approximately 1 minute after leaving the toilet. NOTE: The seat closes by pressing the (open/close) button.
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Page 13: Washing With A Shower
Top > How to Use > General Use > Washing with a Shower Washing with a Shower (rear washing) button: Washes rear part (rear washinggentle) button: Washes rear part gently (front washing for women): Washes front part (stop) button: Stops washing Spray strength adjust. button (+/): Adjusts spray pressure (6 levels) during washing Nozzle position adjust. button ( / ): Adjusts nozzle position (5 levels: default/2 levels forward/2 levels backward) during washing Additional operation Press the buttons below the indicators on the screen during washing. [WIDE] ( ): Moves the nozzle back and forth to wash a wide range [SUPER WIDE] ( ): Washes an extended range [NARROW] ( ): Moves back and forth over a short span [MASSAGE] ( ): Alternates the water pressure between two levels for massaging effect [WATER TEMP] ( ): Adjusts the water temperature (6 levels: Off (water temperature), Low... - Page 14 /40°C (approximately 28°C) to High (approximately 37°C NOTE: Washing function cannot be operated without seating on the toilet seat. Shower automatically stops after 2 minutes. However, this function can be extended up to 6 minutes when the massage function and alike is used during washing. Water will come out from a point near the nozzles upon sitting on the toilet seat, or right before or after washing function. This is not a malfunction. The water temperature of shower may become lower than expected when temperature of supplied water is extremely low during winter for example. For less water splashing while using washing function, sit further back on the toilet seat. Shower stops when the toilet is flushed. Shower cannot be used while flushing the toilet. Avoid using the shower for extended period of time. Do not use this function to wash inner sides of rectum, vagina, or urethra. Do not use this function to stimulate bowel movement. Also, do not defecate intentionally while using this function. Do not use this function when there is pain or inflammation on the private parts. When the user is accepting medical treatments on the private parts, follow the physician's instructions for using this function.
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Page 15: Drying With Warm Air
Top > How to Use > General Use > Drying with Warm Air Drying with Warm Air [DRYER]: Press the button below this indicator to use dryer function [DRYER TEMP]: Press the button below this indicator on the screen during dryer function to adjust the dryer temperature Medium (Approx. 40 °C) High (Approx. 55 °C) Low (Room temp.) (Stop): Stops the dryer function NOTE: If the [DRYER] indicator is not displayed on the screen, press the (power/home) button. Dryer temperature will return to initial setting when the dryer function is stopped. Dryer function automatically stops after approximately 4 minutes. -
Page 16: Smartphone Operation (Ios)
Top > How to Use > General Use > Smartphone Operation (iOS) Smartphone Operation (iOS) You can operate the toilet with a Bluetooth®* enabled smartphone by using the dedicated application "Sensia Arena". * Bluetooth is a registered trademark of Bluetooth SIG, Inc.. NOTE: Please read Precautions on Using Bluetooth® before using this function. After operating the step with icon 1, perform operations with icons 2 to 4 within 1 minute. Installing the application Search for "Sensia Arena" from App Store and install it. Initial setup of the “Sensia Arena” app Before setup, switch ON Bluetooth of the smartphone. 1. Open the app and confirm the Disclaimer. 2. Push the [DRYER] and [WATER TEMP] buttons simultaneously for more than 2 seconds ( 1). 3. Pair the toilet with smartphone according to the “Pairing registration” ( 2). Pairing registration 1. Tap the app top page ( 3). - Page 17 2. When the [Bluetooth pairing request] message appears, confirm the device [Shower Toilet] and tap [Pair] ( 4). The toilet unit indicates pairing is complete when you hear a tone. Once you complete the pairing, there is no need for a new Initial setup the next time. NOTE: Please be careful not to drop your smartphone onto the toilet bowl. GROHE will not be held responsible for any damage occurred to the smartphone. GROHE does not guarantee this function to work on all smartphones compatible with Bluetooth connection. Only 1 smartphone at a time can be connected to the toilet. Up to 7 pairing information of a smartphone can be stored on the toilet. If an 8th smartphone is paired, a smartphone with the oldest pairing information must be paired again. When the toilet is connected to a smartphone, operations for washing function (spray strength, nozzle position, etc.) from the remote control are disabled. However, (stop) button can be operated to stop the washing function. Press (stop) button to terminate Bluetooth connection. When operating the toilet with a smartphone, please operate it within the toilet room. Also, when other person is using the toilet, please do not operate it with your smartphone. Terms for using this App 1. GROHE will not be liable for the accuracy, usefulness, wholeness, applicability to certain objectives, and safety of the information included in this app. 2. With the exception of when due to intentions or gross negligence of GROHE, GROHE will not be liable in any way in the event that a user suffers any form of damage due to the use of or the inability to use this app. 3. Customers agree that responsibilities in relation to the use of this app are those of the customers themselves and that the responsibility and burden from resolving any dispute that arises between a user and a third party is borne by the user as GROHE will not be liable in any form. 4. GROHE will not be liable in the event that information registered or provided by a user through this app is lost, even for a reason attributable to GROHE. 5. GROHE will not be liable in any form in the event that a dispute or damages have occurred during the use of a related service by the user. GROHE does not provide any form of guarantee in regard to this app inclusive of functions, quality, continuity of operation, and matters pertaining to the existence or nonexistence of infringements of the rights of other parties.
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Page 18: Auto Seat/Lid Open And Close Function
Top > How to Use > Settings > Auto Seat/Lid Open and Close Function Auto Seat/Lid Open and Close Function You can set the automatic opening/closing function of the toilet seat lid, or both the toilet seat lid and the toilet seat. 1. Press the (set/next) button repeatedly until the [SETTING1] screen appears. 2. Press the button below [AUTO OPEN/CLOSE] repeatedly to select the setting. [ONLY LID]: Automatically opens/closes the toilet seat (Default) [SEAT & LID]: Automatically opens/closes the toilet seat and the toilet seat lid [OFF]: Automatic opening and closing function is off NOTE: Direct sunlight and heating equipment may cause the sensor to malfunction and the toilet seat lid to automatically open. Open or close the toilet seat lid gently when opening or closing it manually. Excessive force may damage the toilet seat lid. Do not manually obstruct, stop, or move in opposite direction the toilet seat or lid. These may damage or cause the auto close function to malfunction. Sensor may fail to detect the user when the room temperature is above 30°C. If this happens, ventilate the toilet room to lower the temperature or move closer to the toilet. -
Page 19: Auto Flush Function (Option)
Top > How to Use > Settings > Auto Flush Function (OPTION) Auto Flush Function (OPTION) *This function is only available for the GROHE tank equipped with auto-flush function. Flushes the toilet automatically, approximately 6 seconds by default, after the user stands up from the toilet. You can also change this flush delay setting. 1. Press the (set/next) button repeatedly until the [SETTING1] screen appears. 2. Press the button below [AUTO FLUSH] repeatedly to select the setting. [2 sec]: Flushes after 2 seconds [6 sec]: Flushes after 6 seconds (Default) [10 sec]: Flushes after 10 seconds [15 sec]: Flushes after 15 seconds [OFF]: Auto flush function is off NOTE: In the event that water service to the toilet is interrupted, fill a bucket with water and carefully pour the contents into the toilet bowl to manually flush the toilet. Repeat if necessary. When too much toilet paper is used, it may not be flushed completely when the (flush/light) button is used. In this case, press the (flush/full) button. Continuous flushing may not be possible. If this happens, flush the toilet manually by pressing the buttons or flush button on the wall after a while. Auto flush function will not activate when the user seats on the toilet for less than 10 seconds. -
Page 20: Odor Absorption Function
Top > How to Use > Settings > Odor Absorption Function Odor Absorption Function Odor absorption function activates when the toilet seat lid opens, or when the user seats on the toilet seat, and stops automatically approximately 1 minute after the user stands up from the toilet. You can set the odor absorption function that removes the odor from the toilet bowl. 1. Press the (set/next) button repeatedly until the [SETTING2] screen appears. 2. Press the button below [ODOR ABSORPTION] repeatedly to select the setting. [ON]: Odor absorption function is turned on (Default) [OFF]: Odor absorption function is off... -
Page 21: Night Light Function
Top > How to Use > Settings > Night Light Function Night Light Function When the sensor detects a user, a soft light illuminates the inner side of the bowl. When the user leaves the toilet, the light goes out automatically after about 1 minute. 1. Press the (set/next) button repeatedly until the [SETTING2] screen appears. 2. Press the button below [NIGHT LIGHT] repeatedly to select the setting. [AUTO]*: Night light function is on, and (stop) button flashes in orange. (Default) [ON]: Light is always on, and (stop) button flashes in orange. [OFF]: Night light function is off * This setting is only available for the models with serial numbers below: 39354SH0: 3935400618 or later 18801SH0: 1880100380 or later... -
Page 22: Button Operation Sound
Top > How to Use > Settings > Button Operation Sound Button Operation Sound You can turn on or off the button operation sound of the remote control. 1. Press the (set/next) button repeatedly until the [SETTING2] screen appears. 2. Press the button below [KEYPAD SOUND] repeatedly to select the setting. [ON]: Button operation sound is on (Default) [OFF]: Button operation sound is off... -
Page 23: Led Setting Of The Stop Button
Top > How to Use > Settings > LED Setting of the Stop Button LED Setting of the Stop Button You can turn on or off the flushing of the (stop) button during night light function. 1. Press the (set/next) button repeatedly until the [SETTING3] screen appears. 2. Press the button below [STOP LED] repeatedly to select the setting. [ON]: LED flushes (Default) [OFF]: LED turns off... -
Page 24: Changing The Language
Top > How to Use > Settings > Changing the Language Changing the Language You can change the language of the screen (English/German/French). 1. Press the (set/next) button repeatedly until the [SETTING3] screen appears. 2. Press the button below [INITIAL SETTING]. 3. Press the button below [LANGUAGE] repeatedly, then select a desired language. [ENGLISH]: English (Default) [DEUTSCH]: German [Francais]: French... -
Page 25: Restoring The Default Settings
Top > How to Use > Settings > Restoring the Default Settings Restoring the Default Settings All the functions, except for the language setting, can be reset to the factory default settings. 1. Press the (set/next) button repeatedly until the [SETTING3] screen appears. 2. Press the button below [INITIAL SETTING]. 3. Press the button below [YES]. -
Page 26: No Functions Operate
Top > Troubleshooting > All Functions > No Functions Operate No Functions Operate Electricity is not supplied. Check for a power failure, tripped breaker, or other probable cases. Power of the toilet is turned off. Press the power button of the toilet to on. A short-circuit has occurred. Turn off the power of the toilet and request repairs. A voltage other than 220-240 V is applied. Turn off the power of the toilet and request repairs. -
Page 27: The Remote Control Does Not Operate
Top > Troubleshooting > All Functions > The Remote Control does not Operate The Remote Control does not Operate The remote control is turned off. Press the (power/home) button to turn on the power. The batteries are dead ("Replace the battery." message is displayed). Replace the batteries with new ones. The batteries are not inserted correctly. Insert the batteries in the correct direction. Metal items are placed near the seat unit or remote control. Move away the metal items. The toilet is connected to a smartphone. Press (stop) button to terminate Bluetooth connection. Remote control other than the supplied one is used. When remote control other than the supplied one is used, this needs to be registered to the toilet. For the registration procedures, see the "The remote control is not registered correctly." below. The remote control is not registered correctly. Follow the procedures below to register the remote control to the toilet. 1. Remove the screw and washer from the remote control holder. 2. Lift the remote control from the holder and bring the remote control near to the toilet. 3. Press (set/next) button. 4. Follow the message appeared on the screen. -
Page 28: Water Does Not Spray
Top > Troubleshooting > Washing > Water does not Spray Water does not Spray The water shutoff valve is closed. The water shutoff valve is located inside the tank. Request for repairs. The strainer is clogged. The strainer is located inside the toilet bowl. Request for repairs. The water supply pressure is too low, or the water pressure setting is set to its lowest level. Press + of the spray strength adjust. button. The lower body sensor does not detect a user. Sit on the toilet seat. Or change your sitting posture. For example, sit further back on the seat. Clothes of a user are difficult to detect. Allow the sensor to detect the skin of a user. The toilet is being flushed. This is not a problem. Priority is given to flushing. Press the (rear washing), (rear washing-gentle), or (front washing (for women)) button again after the toilet has been flushed. -
Page 29: It Takes Time Until Water Sprays
Top > Troubleshooting > Washing > It Takes Time until Water Sprays It Takes Time until Water Sprays The temperature of the water supplied to the seat unit is too low. This is not a problem. When water temperature is extremely low in winter, for example, it may take longer than usual until water is sprayed due to preparation for spraying warm water. -
Page 30: Water Is Not Warm
Top > Troubleshooting > Washing > Water is not Warm Water is not Warm The water temperature is set at its lowest setting. Press the button below [WATER TEMP] and adjust the temperature to the appropriate level. The temperature of supplied water is extremely low. The water temperature of shower may become lower than expected when temperature of supplied water is extremely low during winter for example. -
Page 31: The Water Pressure Is Too Low
Top > Troubleshooting > Washing > The Water Pressure is too Low The Water Pressure is too Low The water pressure setting is set to its lowest level. Press + of the spray strength adjust. button. -
Page 32: The Nozzle Shutter Is Unstable
Top > Troubleshooting > Washing > The Nozzle Shutter is Unstable The Nozzle Shutter is Unstable The cleaning brush or other tools touched the shutter during cleaning and the shutter has fallen off. Attach the nozzle shutter correctly. -
Page 33: The Direction Of The Shower Is Wrong
Top > Troubleshooting > Washing > The Direction of the Shower is Wrong The Direction of the Shower is Wrong The alignment of the nozzle tip is not on right position. Align the nozzle tip correctly. ... -
Page 34: A Mechanical Sound Is Emitted From The Seat
Top > Troubleshooting > Washing > A Mechanical Sound is Emitted from the Seat A Mechanical Sound is Emitted from the Seat A mechanical sound is emitted from the seat when stopping the spray. This is not a problem. It is the sound the motor generates when the toilet is operating normally. There is no problem as long as the water pressure and/or nozzle position can be adjusted correctly. - Page 35 Top > Troubleshooting > Odor Absorption > The Odor Absorption Fan Runs Continuously The Odor Absorption Fan Runs Continuously The lower body sensor is dirty or wet. Wipe the sensor with a damp soft cloth.
- Page 36 Top > Troubleshooting > Odor Absorption > The Odor Absorption Fan does not Operate The Odor Absorption Fan does not Operate The [ODOR ABSORPTION] is turned off. Set the [ODOR ABSORPTION] to [ON]. The lower body sensor is dirty, or user has been sitting on the toilet seat for more than 2 hours. Sensor might be misdetecting. Wipe the sensor with a damp soft cloth. Odor absorption fan automatically stops after 2 hours of continuous operation.
- Page 37 Top > Troubleshooting > Odor Absorption > The Odor Absorption Effects are Weaker The Odor Absorption Effects are Weaker Dirt on the air filter may result in insufficient odor absorption effects. Clean the air filter if odors are noticeable.
- Page 38 Top > Troubleshooting > Auto Flush > The Toilet does not Flush Automatically The Toilet does not Flush Automatically [AUTO FLUSH] is set to [OFF]. Set the [AUTO FLUSH] to other than [OFF]. Water supply tank other than the GROHE tank, equipped with auto-flush function, is installed. This function is only available for the GROHE tank equipped with auto-flush function.
- Page 39 Top > Troubleshooting > Auto Flush > Water Flow is Weak or the Toilet is not Flushed Completely Water Flow is Weak or the Toilet is not Flushed Completely Too much toilet paper is used. When too much toilet paper is used, it may not be flushed completely when the (flush/light) button is used. In this case, press the (flush/full) button. Please be noted that the amount of toilet paper that could be flushed in a single full flush is approximately 5 m.
- Page 40 Top > Troubleshooting > Auto Flush > Toilet Bowl is Clogged Toilet Bowl is Clogged Too much toilet paper is used. Set the [AUTO FLUSH] to [OFF], then unclog the toilet. *Toilet may flush automatically during unclogging, and the water inside the toilet bowl may overflow.
- Page 41 Top > Troubleshooting > Dryer > The Dryer does not Work The Dryer does not Work The lower body sensor does not detect a user. Sit on the toilet seat. Or change your sitting posture. For example, sit further back on the seat. Clothes of a user are difficult to detect. Allow the sensor to detect the skin of a user.
- Page 42 Top > Troubleshooting > Dryer > The Air is not Warm The Air is not Warm The [DRYER TEMP] is set too low. Press the button below [DRYER TEMP] indicator to adjust the temperature.
- Page 43 Top > Troubleshooting > Dryer > Warm Air Stops Suddenly Warm Air Stops Suddenly The drying function has been used for 4 minutes. Press the button below [DRYER] indicator again.
- Page 44 Top > Troubleshooting > Auto Seat/Lid Open and Close Function > The Seat Lid Closes too Quickly The Seat Lid Closes too Quickly The seat lid is pushed down during auto close. Press the (open/close) button. If the seat does not open or close by pressing the (open/close) button, turn off the power of the toilet and request repairs.
- Page 45 Top > Troubleshooting > Auto Seat/Lid Open and Close Function > The Seat and Lid do not Open or Close Automatically The Seat and Lid do not Open or Close Automatically [AUTO OPEN/CLOSE] is set to [OFF]. Set [AUTO OPEN/CLOSE] to [ONLY LID] or [SEAT & LID]. The toilet seat lid is not assembled correctly. Assemble the toilet seat lid correctly. The upper body sensor is blocked or dirty. Clean the sensor or remove any items that may be blocking the sensor.
- Page 46 Top > Troubleshooting > Auto Seat/Lid Open and Close Function > The Seat Lid Moves Even Though No One is Near the Toilet The Seat Lid Moves even though no one is Near the Toilet The upper body sensor is exposed to direct sunlight. Do not expose the sensor to direct sunlight. The upper body sensor is blocked or dirty. Clean the sensor or remove any items that may be blocking the sensor.
- Page 47 Top > Troubleshooting > Auto Seat/Lid Open and Close Function > The Seat Lid Remains Open The Seat Lid Remains Open The upper body sensor is blocked or dirty. Clean the sensor or remove any items that may be blocking the sensor.
- Page 48 Top > Troubleshooting > Smartphone App > Cannot Pair the Smartphone with the Toilet Cannot Pair the Smartphone with the Toilet Toilet is already connected with another smartphone. Press the (stop) button to terminate the current Bluetooth connection. Then restart the application and perform pairing again.
- Page 49 Top > Troubleshooting > Smartphone App > Cannot Connect the Smartphone to the Toilet Cannot Connect the Smartphone to the Toilet Metal items are placed near the seat unit. Move away the metal items. Other toilet is selected on the application. Confirm the three beeping sounds when connecting the smartphone to the toilet.
- Page 50 Top > Troubleshooting > Smartphone App > Cannot Connect to the Toilet, or Operate the Toilet Using the Application Cannot Connect to the Toilet, or Operate the Toilet Using the Application Pairing information is not registered on the toilet. Perform pairing again for the following instances; first time using the application, when the smartphone has been replaced with a new one, using the application on the different toilet. Smartphone has been replaced with a new one. Download and install the application and perform pairing again. Please take note that the data stored using the previous smartphone cannot be recovered. Toilet is already connected with another smartphone. Press the (stop) button to terminate the current Bluetooth connection. Then restart the application and perform pairing again. Toilet seat lid is closed. Open the toilet seat lid and restart the application. More than 8 smartphones are paired. If more than 8 smartphones are paired, a smartphone with the oldest pairing information must be paired again. Bluetooth function of a smartphone is turned off. Turn on the Bluetooth function of a smartphone.
- Page 51 Top > Troubleshooting > Miscellaneous > Water Drops on the Underside of the Toilet Water Drops on the Underside of the Toilet Humidity is high, forming condensation. Frequently wipe water drops. Also, ventilate the toilet room adequately.
- Page 52 Top > Troubleshooting > Miscellaneous > The Nozzle Shutter does not Close The Nozzle Shutter does not Close This is not a problem. The nozzle shutter remains open during odor absorption. The occupied seat mode was interrupted and reset The occupied seat mode may be interrupted and reset as the result of electromagnetic environment.
- Page 53 Top > Cleaning> Before Cleaning > Guideline Guideline In this section, GROHE offers some general guidelines as to the cleaning of this product. Please note that there are some cleaning products which should not be used. As a general rule, GROHE recommends the use of liquid, all-purpose cleansers for this product. Cleaning tools Soft cloth: Use old towels, T-shirts, etc., cut to an appropriate size. For toilet seat, lid covers, toilet Sponge: Use a soft foam sponge. For nozzle tips Toilet brush (non-abrasive): Use a brush with soft bristles. For toilet bowl Rubber gloves: Use to prevent rough skin forming on hands. Fold up the edges of gloves to prevent water and cleanser entering. Cleanser Neutral toilet cleanser/Non-abrasive cleanser: Removes yellowish and/or blackish contamination from the toilet bowl. Ceramic parts NOTE: The toilet bowl is made from material called AQUA CERAMIC. To optimize the effect of AQUA CERAMIC, do not use the following cleaners and tools. - "Chlorinated type" alkali cleansers - Abrasive cleansers - Abrasive brushes Set the [AUTO FLUSH] and [AUTO OPEN/CLOSE] to [OFF] when cleaning the toilet to avoid misdetection.
- Page 54 Top > Cleaning> Cleaning > Toilet Seat, Lid, Covers and Remote Control (Plastic Parts) Toilet Seat, Lid, Covers and Remote Control (Plastic Parts) Dampen a soft cloth and wipe the surfaces. GROHE recommends cleaning the toilet frequently to prevent dirt buildup on the toilet surfaces. Wiping with a damp cloth also prevents static electricity that can attract dust particles which cause blackish contamination. NOTE: Do not use a dry cloth or toilet paper to wipe the surfaces, as this could result in scratches. Turn off the power of the toilet when cleaning the remote control to avoid misdetection.
- Page 55 Top > Cleaning> Cleaning > Removing the Lid for Cleaning Removing the Lid for Cleaning The seat lid can be removed easily. This is useful when cleaning the hinge that is normally hidden or cleaning the whole seat lid. NOTE: Turn off the power of the toilet when removing the toilet seat lid. Failure to do so may cause damage to the interior parts of the toilet seat unit. Removing the Toilet Seat Lid 1. Turn off the power of the toilet by pressing the power button on toilet. NOTE: Do not use excessive force on the seat lid, as this may damage it. Do not open the toilet seat with the seat lid removed, as this may cause toilet seat to become scratched or damaged. Do not use the toilet with the seat lid removed. 2. Open the seat lid.
- Page 56 3. Slide the locks of each side of the seat lid upward. 4. Close the seat lid. 5. Lift up the seat lid with both hands. Assembling the Toilet Seat Lid...
- Page 57 1. Place the seat lid on the toilet. 2. Open the seat lid. 3. Slide the locks downward. Check that the locks are inserted securely. A click sound is heard when locked. Check that the locks are inserted securely. 4. Turn on the power of the toilet by pressing the power button on the toilet.
- Page 58 Top > Cleaning> Cleaning > Toilet Bowl (Ceramic Parts) Toilet Bowl (Ceramic Parts) The toilet bowl is made from material called AQUA CERAMIC. Clean the bowl with water or warm water, using a soft brush or sponge dampened with neutral cleanser. NOTE: Do not use chlorinated cleansers, acidic cleansers or disinfectants, as the gas vapor could damage this product or cause failures. Do not use hot water, as this may damage the toilet. Do not use an abrasive brush or cleanser, as these will deteriorate the effect of the Hyper Clean surface.
- Page 59 Top > Cleaning> Cleaning > Nozzle Shutter/Air Filter Nozzle Shutter/Air Filter Cleaning the Nozzle Shutter NOTE: Avoid wiping with a dry cloth or toilet paper, as this cause scratches. Avoid using an abrasive brush or cleanser. Please be noted that the nozzle shutter has top part and bottom part. Do not use excessive force on the nozzle shutter, as this may damage it. The nozzle shutter can be removed for easy cleaning. See the illustration below. 1. Follow the procedure of "Cleaning the Nozzle Manually" to open the nozzle shutter. 2. Remove the nozzle shutter. 3. Clean the nozzle shutter with a soft cloth. 4. Attach the nozzle shutter until it clicks. 5. Follow the procedure of "Cleaning the Nozzle Manually" to close the nozzle shutter. Cleaning the Air Filter 1. Follow the procedure of "Cleaning the Nozzle Manually" to open the nozzle shutter. 2. Pull the air filter out. ...
- Page 60 3. Wash the air filter with running water. 4. Dry the air filter and push it into the slot. 5. Follow the procedure of "Cleaning the Nozzle Manually" to close the nozzle shutter.
- Page 61 Top > Cleaning> Cleaning > Nozzle Nozzle Cleaning the Nozzle with Remote Control To clean the nozzle while using the toilet (sitting on the seat) using the remote control, follow the procedure below. 1. Press the (set/next) button repeatedly until the [SETTING1] screen appears. 2. Press the button below [CLEANING NOZZLE]. The nozzle remains retracted inside the body and is cleaned for approximately 15 seconds. Cleaning the Nozzle Manually You can clean the nozzles manually (such as by scrubbing those parts using a sponge to clean the stains etc.). Follow the procedures below to extend the nozzles for cleaning. 1. Set the [AUTO FLUSH] and [AUTO OPEN/CLOSE] to [OFF] to disable these functions. 2. Lift the seat lid and seat. 3. Press the (set/next) button repeatedly until the [SETTING1] screen appears. 4. Press the button below [MOVE OUT NOZZLE]. Each time the button is pressed, the toilet unit operates in the following order. Also, shower will not operate in this state.
- Page 62 1st Press: Rear washing nozzle extends 2nd Press: Front washing nozzle extends, after the rear washing nozzle has retracted 3rd Press: Nozzle shutter opens, after the front washing nozzle has retracted 4th Press: Nozzle shutter closes 5. Clean the nozzles. 6. Return the setting of the [AUTO FLUSH] and [AUTO OPEN/CLOSE]. NOTE: Do not apply excessive force to the nozzles, as this may cause failure. Do not pull or push the nozzles. The nozzle will not be retracted and failure may occur. If you pull or push the nozzles by mistake, turn off the power of the toilet by pressing the power button on the toilet, then turn on the power after 10 seconds. Do not clean the nozzles with tooth burshes.
- Page 63 Top > Important Notice> About Bluetooth® > Precautions on Using Bluetooth® Precautions on Using Bluetooth® Keep the seat unit and remote control away from devices that emits radio waves Keep the seat unit and remote control away from the following devices as far as possible to prevent adverse effect caused by radio wave interference. Microwaves Wireless LAN devices Bluetooth®-compatible devices other than smartphones Near other devices that emit radio waves in the 2.4 GHz bandwidth (Digital cordless telephones, wireless audio devices, game consoles, PC peripheral devices, etc.) If you are wearing an implantable cardioverter defibrillator (cardiac pacemaker), keep the remote controller away at least 22 cm from the implant.
- Page 64 Top > Important Notice> After-sales Service > After-sales Service After-sales Service 1. Before Requesting Professional Repairs If problems cannot be solved by following the steps on "Troubleshooting", contact GROHE for further instructions. GROHE should also be contacted in the following situations. If you have additional questions that are not addressed in this manual. If the power cord is damaged. The power cord is overheating. If the above conditions are left as-is, unexpected accident may occur. Be sure to consult GROHE. NOTE: Never disassemble or modify this product, as this may result in electric shock, fire, and/or injuries. In addition, disassembly of the product will void the warranty. If water is leaking from the seat unit or the water supply system, turn off the power of the toilet by pressing the power button on the toilet, as this may result in electric shock, fire, or floor flooding. If the seat unit or power cord are damaged (abnormal noise, odor, smoke, high temperatures, cracking, or water leakage occurs), turn off the power of the toilet by pressing the power button on the toilet immediately, and have the part repaired. Never use any defective parts, as this may result in electric shock or fire. 2. See Your Warranty Card This product comes with a warranty card. Be sure to thoroughly read the warranty statement, which can be found on Warranty Card supplied with this product. Keep your proof of purchase (typically the sales receipt from your GROHE dealer) where it can be accessed easily. Warranty Period : 2 years from purchase (plus 1 additional year subject to product registration) Read the warranty statement to clarify which items are covered under the warranty, and which items are not covered under the warranty.
- Page 65 Within the warranty period When requesting warranty service, please have the following information available. Outside the warranty period If service is requested outside of the warranty period, the cost of service is responsibility of the product owner. Service charges include a technical service fee, travel expenses, and parts costs. Details you will be asked 1. Your contact information (e.g. name, address, phone) 2. Serial Number (See the caution label on the back side of the seat lid.) 3. Date of installation (See the warranty card.) 4. The reason for requesting service...
- Page 66 Top > Important Notice> After-sales Service > Contact Contact GROHE dealer /GRHOE customer service GCW-1371C(17020)
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Questions and answers
how to remove the wc-seat
To remove the Grohe Arena WC seat:
1. Turn off the toilet power by pressing the power button.
2. Open the seat lid.
3. Slide the locks on each side of the seat lid upward.
4. Close the seat lid.
5. Lift the seat lid with both hands.
Do not use excessive force, and do not use or open the toilet seat with the lid removed.
This answer is automatically generated