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VIII. WARRANTY CONDITIONS
1. Warranty periods.
The warranty periods start from the date of issuance of the warranty card and are
valid for the period marked for each product in the WARRANTY field. The
warranty card is kept by the Buyer until the expiration of the warranty period.
Each complaint must be submitted with an original warranty card.
2. Complaints.
2.1. The customer lodges a complaint during the warranty period immediately
after noticing the damage.
2.2. The complaint is submitted in the office of the MANUFACTURER every
working day during working hours at the address: 9 Bel Kamak Str., Voluyak
village, Sofia region, Bulgaria, after prior notification by email:
service@ikis-sl.com
2.3. The defective product has to be deliver on the site or send it with a courier
company, together with the warranty card to the address 9 Bel Kamak Str.,
Voluyak village, Sofia region, Bulgaria.
2.4. The transportation of the defective product to the office of the SUPPLIER is
at the expense of the Client. Deliveries with courier companies of defective
products that have been released at our expense will not be accepted and will be
returned to the Customer at his expense.
2.5. The repair of a defective product is carried out within the legal period of up
to 30 days. Usually the repair takes 5-6 days.
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