Faq - Propeller AEROPOINTS User Manual

FAQ

For more AeroPoint FAQs, visit propelleraero.com/aeropoints-faq.
Can't find an answer to your question? Email us: techsupport@propelleraero.com.
Do I need a Propeller platform license
to use AeroPoints?
No. If you're just processing AeroPoints' data, you need
access to your AeroPoints dashboard. Twelve months'
access is included in your first AeroPoints purchase.
After that, we charge an annual fee of $600 USD.
The Propeller Platform license allows you to go a step
further to visualize your drone survey data as a 3D
model. Note that this license does include access to the
AeroPoints dashboard for free.
Can I use AeroPoints with other cloud-
or desktop-based processing solutions?
Yes. You can export AeroPoints data in CSV, KML,
and PDF formats.
The site is windy. Will my AeroPoints
get blown out of position?
Their aerodynamic design means AeroPoints should
be unaffected by anything other than extreme winds.
It isn't safe to fly a drone in such conditions and we
recommend delaying your flight.
How big an area can I cover with one
set of AeroPoints?
A set of 10 AeroPoints can achieve accurate results for
an area up to 80ha/180 acres. For larger areas (up to
120ha/360 acres), we recommend using two sets.
Something went wrong when I was
uploading my AeroPoints data. Have
I lost my data?
It's pretty much impossible to "lose" data from
an AeroPoint. AeroPoints will retain all recorded
data until it is completely and successfully uploaded
to Propeller.
Data is automatically removed from AeroPoints
once uploaded.
Where does an AeroPoint
measure from?
AeroPoints' measurements are taken from top of the
unit, where the checkerboard intersects.
What kind of support do I get with
my AeroPoints?
AeroPoints customers have access to tech support,
which includes 24-hour chat support through
the AeroPoints dashboard and email support via
techsupport@propelleraero.com
business hours (7am–5pm MST; 9am–5pm AEST).
AeroPoints User Manual
during Propeller
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