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A question or description of the problem. When reporting a problem, the description should
•
include:
What happened?
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What did you expect to have happen?
•
•
What is the sensor lot number in use?
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Did you find a work-around you can use until the problem is resolved?
Have you had this problem before?
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Steps to reproduce the problem. THIS IS VERY IMPORTANT. Not having this information
•
may mean that the problem cannot be corrected. It allows us to detect and reproduce the
problem so that we can (a) determine which product versions are affected, (b) identify the
problem and find its cause, and (c) verify that the problem is actually corrected when the
correction work is done.
The date of the installation. How long has the system been installed? Has the software been
•
updated?
You should include any other information that you think is important.
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If you are submitting the request by fax, please write the information LEGIBLY in dark ink
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on light paper or type it. Do not use yellow pad paper or a pencil because the fax may not be
legible when we receive it.
•
If you are reporting a problem that you have experienced before, please have your case number
available.
LeadCare Ultra
Blood Lead Testing System User's Guide
®
Product Support
800-275-0102
LeadCareSupport@magellandx.com
12-2
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