Troubleshooting - Uniden EXS 9960 Owner's Manual

Troubleshooting

If your phone is not performing to your expectations, please try
these simple steps first.
Symptom
The status LED won't
come on when the
handset is placed in
the base unit.
The audio sounds
weak and/or scratchy.
Can't make or receive
calls.
The handset doesn't
ring or receive a page.
The Caller ID does not
display.
Suggestion
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Make sure the handset is properly
seated in the base unit.
• Make sure the charging contacts on
the handset and base unit are clean.
• Make sure that the base unit antenna
is in a vertical position.
• Move the handset and or base unit
to a different location away from
metal objects or appliances and try
again.
• Make sure that you are not too far
from the base.
• Check both ends of the base unit
telephone line cord.
• Make sure the AC adapter is plugged
into the base unit and wall outlet.
• Disconnect the AC adapter for a few
minutes, then reconnect it.
• Reset the digital security code
(See page 35).
• Make sure
talk
• The battery pack may be weak.
Charge the battery on the base unit
for more than 17 hours.
• The handset may be too far away
from the base unit.
• Place the base unit away from
appliances or metal objects.
• Reset the digital security code
(See page 35).
• Make sure the ringer switch is set on
(See page 15).
• The handset was picked up before
the second ring.
• The call was placed through a switch
board.
• Call your local telephone company
to verify your Caller ID service is
current.
is pressed.
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