Inseego BPC100 User Manual
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Inseego BPC100 User Manual

Business phone connect
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USER GUIDE
BPC100
Business Phone Connect

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Summary of Contents for Inseego BPC100

  • Page 1 USER GUIDE BPC100 Business Phone Connect...
  • Page 2 Inseego is a trademark of Inseego, Inc., and the other trademarks, logos, and service marks (collectively the “Trademarks”) used in this user manual are the property of Inseego or their respective owners. Nothing contained in this user manual should be construed as granting by implication, estoppel, or otherwise, a license or right of use of Inseego or any other Trademark displayed in this user manual without the written permission of Inseego or its respective owners.

  • Page 3: Table Of Contents

    Caring for Your BPC100 ........
  • Page 4 Product Specifications and Regulatory Information . . . . . . . . . . . . . . . . . . . . . . . . .29 Product Specifications .

  • Page 5: Overview

    Overview System Requirements Components and Indicators Power Management Caring for Your BPC100...

  • Page 6: System Requirements

    System Requirements The BPC100 provides business voice and data service. You can connect a wired phone, fax machine, security alarm or Internet capable device (i.e. POS machine). To use the BPC100, you must subscribe to an eligible Verizon plan.

  • Page 7: Components And Indicators

    Components and Indicators ➊ External antenna connectors — connect optional antennas for improved connection in areas of low signal strength. ➋ Power connector port — USB port for the AC power adapter. ➌ Ethernet port — Ethernet port that can support speeds up to 10Mbps download/5Mbps upload.
  • Page 8 ➊ Battery cover — remove to access the batteries and/or reset button. ➋ Batteries — three replaceable, non-rechargeable AA batteries in case of power failure. ➌ Reset button — resets the unit back to factory defaults. ➍ Power button/status indicator — turns unit on and off; light indicates device status (see the following table).

  • Page 9: Led Indicator States

    • Low Battery Before making a call, listen for a dial tone on your telephone. If the indicator light on your BPC100 is blinking red, move the BPC100 to a location that receives a signal or try installing the optional...

  • Page 10: Power Management

    Your BPC100 comes with both an AC wall charger and three AA backup batteries. During a power outage or if the wall charger is unplugged, the BPC100 continues to run off the batteries, and the LED indicator blinks blue. Data service will not be available in battery mode.

  • Page 11: Caring For Your Bpc100

    Protect the BPC100 from liquids, dust, and excessive temperatures. • Adhesive labels can be used to mount the BPC100 on a wall. Place the adhesive labels on the back of the device. Do not apply adhesive labels over any vents or ports; this may cause the BPC100 to potentially overheat or alter the performance of the antenna.

  • Page 12: Getting Started

    Getting Started Setup Overview Installing the Batteries Installing the Optional Antennas Powering On the Unit Connecting to Your Phone or Fax Connecting a Security System Alarm Connecting to the Internet Initial Activation...

  • Page 13: Setup Overview

    Setup Overview To set up your BPC100 for the first time: ➊ Make sure you are subscribed to an eligible Verizon plan. ➋ Install the supplied AA batteries. (See Installing the Batteries on page 10.) ➌ Install the optional antennas, if desired. (See Installing the Optional Antennas on page 11.)

  • Page 14: Installing The Batteries

    ➋ Install the three AA batteries that came with the unit. ➌ Replace the battery cover by setting it on the BPC100 where the notches align, then press on the cover until it clicks into place. IMPORTANT Whenever you remove or insert the batteries, make sure your BPC100 is not connected to any device or power source.

  • Page 15: Installing The Optional Antennas

    Installing the Optional Antennas Two external antennas are included with the BPC100 to improve connection in areas of poor coverage. To increase signal strength, install one or both onto the antenna connectors on the BPC100: ➊ Align each antenna with a connector and screw securely into place.

  • Page 16: Powering On The Unit

    Position the BPC100 near an AC outlet. ➋ Plug the AC power cord and USB cable into the USB port on the back of the BPC100. ➌ Plug the other end of the power cord into an appropriate electrical outlet.

  • Page 17: Connecting Your Phone Or Fax

    Connecting Your Phone or Fax The BPC100 provides one phone port that can be used for either a phone or a fax machine. ➊ Unplug your phone or fax from the wall port. WARNING! Do NOT plug the BPC100 into your phone wall port.

  • Page 18: Connecting A Security System Alarm

    The BPC100 provides an alarm port for connecting a security system. Contact your security system provider before connecting the BPC100 to your security system. In the event of an alarm, the security system will use the BPC100 to call authorities.

  • Page 19: Connecting To The Internet

    Connecting to the Internet The BPC100 provides an Ethernet port that can support speeds up to 10Mbps download/5Mbps upload. ➊ Plug the end of an Ethernet cable into the Internet port on the BPC100. ➋ Plug the other end of the cable into a device like a POS terminal to access the Internet.

  • Page 20: Initial Activation

    Once your phone number transfer is complete, disconnect your phone or fax from the wall port and connect it to the BPC100. After powered on, you will be able to make and receive calls through the phone or fax connected to the BPC100.

  • Page 21: Using Your Bpc100

    Using Your BPC100 Making Calls Receiving Calls Using Voice Mail Call Forwarding Using a Text Telephone...

  • Page 22: Making Calls

    ➋ When your call is complete, simply hang up the phone. Restrictions The following types of calls cannot be made with your BPC100: Collect or operator-assisted calls • Phone numbers beginning with 500, 700, 900, 976 •...

  • Page 23: Receiving Calls

    Receiving Calls As soon as your BPC100 is set up and activated it will be able to receive calls. When an incoming call is received, simply answer the attached phone as you normally would. NOTE If you have a new phone number, be sure to share it with family and friends..

  • Page 24: Using Voice Mail

    Using Voice Mail Verizon includes integrated voice mail with its phone service. If you want to use it, you must first set it up for your account. Setting up Voice Mail To set up and manage your voice mail, dial *86 and follow the system prompts. For more details about your voice mail service, visit www.verizonwireless.com/voicemail.

  • Page 25: Call Forwarding

    With Call Forwarding, you can automatically transfer all calls coming into your BPC100 to another phone number. The phone connected to your BPC100 will not ring until you turn off the service. Airtime applies to forwarded calls even if you send the call to landline phones.

  • Page 26: Using A Text Telephone

    A Text Telephone (TTY) is used by those who are hearing or speech impaired to translate typed text to voice and vice versa. To use the BPC100 with TTY, you must change the TTY mode from the default (None) to one of the following modes: Full TTY translates both text to voice and voice to text.

  • Page 27: Accessing Your Bpc100 Web Interface

    Accessing Your BPC100 Web Interface Overview Page Settings Page Software Update Page About Page Help Page...

  • Page 28: Overview Page

    ) and battery strength ( ) for your BPC100. It also includes buttons to sign into (or out of ) your account and to change your password. The initial home page (Overview) displays general information about your BPC100 and network status.

  • Page 29: Settings Page

    Settings Page Go to the Settings page to learn more about BPC100 LAN and network settings. Select the Backup & Restore tab to save device settings to your computer, restore saved settings, reset the device to factory settings, or restart the device.

  • Page 30: Software Update Page

    Software Update Page Go to the Software Update page to check for available software updates for your BPC100.

  • Page 31: About Page

    About Page Go to the About page to view information about Internet status and your BPC100 device, or a change the settings for data collection in logs.

  • Page 32: Help Page

    Help Page Go to the Help page to access quick links to device help and customer support.

  • Page 33: Product Specifications And Regulatory Information

    Product Specifications and Regulatory Information Product Specifications Regulatory Information Wireless Communications Limited Warranty and Liability Safety Hazards Proper Battery Use and Disposal...

  • Page 34: Product Specifications

    Product Specifications General Name: Business Phone Connect Model: BPC100 Standards/Approvals/Certifications: FCC (North America) Weight: 272 g / 9.59 oz Dimensions: 118 mm x 88 mm x 30 mm, 4.65 in x 3.46 in x 1.18 in Wireless Network Batteries Three AA...

  • Page 35: Regulatory Information

    MODIFICATIONS: The FCC requires that you be notified that any changes or modifications made to this device that are not expressly approved by Inseego Corp. may void your authority to operate the equipment. NOTE: The Radio Frequency (RF) emitter installed in your modem must not be located or operated in conjunction with any other antenna or transmitter, unless specifically authorized by INSEEGO CORP.

  • Page 36: Wireless Communications

    INSEEGO CORP or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the BPC100 device, or failure of the BPC100 device to transmit or receive such data.

  • Page 37: Limited Warranty And Liability

    (IV) damage caused by force of nature or act of any third person, (V) shipping damage, (VI) service or repair of Product by the purchaser without prior written consent from INSEEGO CORP, (VII) products designated by INSEEGO CORP as beta site test samples, experimental, developmental, reproduction, sample, incomplete or out of specification Products, or (VIII) returned products if the original identification marks have been removed or altered.

  • Page 38: Safety Hazards

    Safety Hazards Do not operate the Verizon BPC100 in an environment that might be susceptible to radio interference resulting in danger, specifically: Areas where prohibited by the law Follow any special rules and regulations and obey all signs and notices. Always turn off the host device when instructed to do so, or when you suspect that it might cause interference or danger.
  • Page 39 Electrostatic discharge (ESD) Electrical and electronic devices are sensitive to electrostatic discharge (ESD). Macintosh native connection software might attempt to reinitialize the device should a substantial electrostatic discharge reset the device. If the software is not operational after an ESD occurrence, then restart your computer.

  • Page 40: Proper Battery Use And Disposal

    Battery usage by children should be supervised. • Avoid dropping the BPC100 or batteries. If the BPC100 or the batteries are dropped, • especially on a hard surface, and the user suspects damage, take it to a service center for inspection.

  • Page 41: Troubleshooting

    Troubleshooting Overview Common Problems and Solutions Technical Support...

  • Page 42: Overview

    Overview When properly installed, the BPC100 is a highly reliable product. Most problems are caused by one of these issues: Phones or ethernet devices connected to incorrect ports. Please refer to the labels next to • the ports for proper connections.

  • Page 43: Common Problems And Solutions

    How does Caller ID (CID) work? CID is available on the phone you connect to the BPC100, allowing you to see the caller’s name and/ or phone number before you take the call. Monthly subscription charges may apply. Please consult...
  • Page 44 How do I reset the BPC100 back to factory settings? The master reset button is in a small hole located on the bottom of the BPC100 battery compartment. This button returns the device to factory settings.

  • Page 45: Technical Support

    Technical Support IMPORTANT Before contacting support, be sure to restart the BPC100 and perform the troubleshooting steps in this guide. For additional information and technical support, contact Inseego online support web page at https://www.inseego.com/support or by calling +1 541-685-9045 Option 2.

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