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unbranded UB-15MS10 Faq

Windows 10.1" tablet
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Windows 10.1" Tablet (UB-15MS10 and UB-15MS10SA) FAQ
Navigation .................................................................................................................................................... 2
Question 1: What are charms used for? .................................................................................................... 2
Question 2: How do I navigate while using a mouse or trackpad? ........................................................... 3
Question 3: What should I do if I cannot find an app, setting, or file? ....................................................... 3
Usage ............................................................................................................................................................ 4
Question 6: How do I close an app? ......................................................................................................... 4
Question 7: How do I add additional users to my tablet? .......................................................................... 4
Question 8: What accessories work with my tablet? ................................................................................. 4
Question 9: What should I do if I forget my password? ............................................................................. 4
Question 10: What should I do if my tablet will not charge? ..................................................................... 4
Question 11: What should I do if I cannot turn on my tablet? ................................................................... 4
Question 12: How do I activate Microsoft Office? ..................................................................................... 5
Question 14: What should I do if I do not have sound on my tablet? ...................................................... 14
Question 15: What should I do if my tablet screen looks pixelated? ....................................................... 14
Question 16: How do I install a micro SD card? ...................................................................................... 14
Question 17: What should I do if I can't find files on my micro SD card? ............................................... 14
Apps ........................................................................................................................................................... 15
Question 19: How do I download apps? .................................................................................................. 15
Question 20: How do I delete an app? .................................................................................................... 15
Question 21: Will Apple or Android apps work on my tablet? ................................................................. 15
Question 22: What should I do if an app is not working? ........................................................................ 15
Wi-Fi & Bluetooth ...................................................................................................................................... 16
Question 23: How do I connect to the Internet? ...................................................................................... 16
Question 25: How do I pair a Bluetooth device to my tablet? ................................................................. 17
General ....................................................................................................................................................... 18
Question 27: What should I do if my tablet or app freezes? ................................................................... 18
Question 28: How do I update my tablet? ............................................................................................... 18
Question 29: How do I reset my tablet back to factory defaults? ............................................................ 18
December 2014

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Summary of Contents for unbranded UB-15MS10

  • Page 1: Table Of Contents

    Windows 10.1” Tablet (UB-15MS10 and UB-15MS10SA) FAQ December 2014 Navigation ..............................2 Question 1: What are charms used for? ....................2 Question 2: How do I navigate while using a mouse or trackpad? ............3 Question 3: What should I do if I cannot find an app, setting, or file? ............3 Question 4: How do I make my tablet default to the desktop instead of the Start screen? ......

  • Page 2: Navigation

    Navigation Question 1: What are charms used for? Swipe in from the right edge of your tablet to open charms. V2 14-1271...

  • Page 3: Question 2: How Do I Navigate While Using A Mouse Or Trackpad

    Question 2: How do I navigate while using a mouse or trackpad? Note: You can still use your tablet’s touchscreen while a mouse is connected, if needed. How do I open… Instructions Move your mouse to the lower-left corner of the Start screen, then click From the Start screen, click...

  • Page 4: Question 5: How Do I Make My Tablet Default To The App Screen Instead Of The Start Screen

    4. Follow the on-screen instructions to create an account. Question 8: What accessories work with my tablet? Your tablet works with:  The Unbranded tablet keyboard (UB-15MSKB).  Most screen protectors and cases for 10” tablets.  Capacitive touch styluses.

  • Page 5: Question 12: How Do I Activate Microsoft Office

    Question 12: How do I activate Microsoft Office? Your tablet comes with a one-year subscription of Microsoft Office 365 Personal. 1. In Apps, touch Microsoft Office. The Office 365 Wizard opens. 2. Touch Activate to begin your one-year subscription. 3. Log in to the Microsoft account you used to set up your tablet. V2 14-1271...
  • Page 6 4. Select your Country/Region and Language from the drop-down menus, then touch Continue. 5. Under Office 365 Personal, touch Install. Your tablet downloads the Office 365 Setup file and a prompt appears at the bottom of your browser. 6. Touch Run. 7.
  • Page 7 8. Under First things first, select No thanks, then touch Accept. 9. Touch Next. 10. Touch Next. V2 14-1271...
  • Page 8 11. Touch Next. 12. Touch No, thanks. 13. Wait for Office to finish installing. If the installation does not finish (stops at 70% to 90%), close all installation windows, then restart your tablet. See Question 13 for instructions on how to uninstall and reinstall Office 365. V2 14-1271...

  • Page 9: Question 13: What Should I Do If Microsoft Office Does Not Install Correctly On My Tablet

    Question 13: What should I do if Microsoft Office does not install correctly on my tablet? If Office 365 does not install correctly on your tablet (stops installing at 70% - 90%), you must uninstall, then reinstall it. To uninstall Office 365: 1.
  • Page 10 6. Touch Apply this fix again. The wizard continues uninstalling Office 365. 7. When the wizard is finished, touch Next. V2 14-1271...
  • Page 11 8. Touch Close. To reinstall Office 365: 1. Restart your tablet. 2. On your tablet, go to http://office.com/myaccount. 3. Log in to your Microsoft account (if you are not already). 4. Under Office 365 Personal, touch Install. A prompt opens. 5.
  • Page 12 6. Touch Accept. Office 365 begins installing. 7. Touch Next. 8. Touch Next. V2 14-1271...
  • Page 13 9. Touch Next. 10. Touch No, thanks. 11. When the installation is finished, touch All done! V2 14-1271...

  • Page 14: Question 14: What Should I Do If I Do Not Have Sound On My Tablet

    12. In Apps, you will see the following Office apps. Question 14: What should I do if I do not have sound on my tablet?  Disconnect any devices connected to the headphone jack.  Press the volume + button to increase your tablet’s volume. ...

  • Page 15: Question 18: What Should I Do If My Tablet Will Not Work With My Keyboard

    Question 18: What should I do if my tablet will not work with my keyboard? Note: These troubleshooting steps are for the Unbranded tablet keyboard (UB-15MSKB). If you are using another keyboard, see the documentation that came with your keyboard for help.

  • Page 16: Wi-Fi & Bluetooth

    Wi-Fi & Bluetooth Question 23: How do I connect to the Internet? 1. Open Charms. 2. Touch Settings, then Available or Unavailable. Notes:  Unavailable appears in the settings menu and Wi-Fi is turned on (see step 3), there are no Wi-Fi networks available. ...

  • Page 17: Question 24: What Should I Do If My Tablet Will Not Connect To The Internet

    5. Enter the network password, if needed. 6. If prompted, select either Yes or No to enable sharing between your tablet and other devices connected to the network. Question 24: What should I do if my tablet will not connect to the Internet? ...

  • Page 18: General

     Go to www.unbrandedproducts.com to find your User Guide and Warranty. Search for UB-15MS10 (if your tablet did not come with a keyboard) or UB-15MS10SA (if your tablet came with a keyboard).  For helpful information about using Windows 8.1: Go to www.microsoft.com.

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