Dormakaba BEST Wi-Q ONGUARD Interface User Manual
  1. Manuals
  2. Brands
  3. Dormakaba Manuals
  4. Control Systems
  5. BEST Wi-Q ONGUARD
  6. Interface user manual
Dormakaba BEST Wi-Q ONGUARD Interface User Manual

Dormakaba BEST Wi-Q ONGUARD Interface User Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

BEST
I N T E R F A C E
WI-Q™
ONGUARD
U S E R
Wireless Intelligence
Wireless Intelligence That Stands Alone
That Stands Alone
G U I D E

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the BEST Wi-Q ONGUARD and is the answer not in the manual?

Questions and answers

Related Manuals for Dormakaba BEST Wi-Q ONGUARD

Summary of Contents for Dormakaba BEST Wi-Q ONGUARD

  • Page 1 BEST WI-Q™ ONGUARD I N T E R F A C E U S E R G U I D E Wireless Intelligence Wireless Intelligence That Stands Alone That Stands Alone...
  • Page 2 Copyright ©2020 dormakaba USA Inc. All rights reserved. Information in this document is subject to change without notice and does not represent a commitment on the part of dormakaba USA Inc. The software described in this document are furnished under a license agreement or nondisclosure agreement.
  • Page 3 FCC/IC Certification CAUTION: Please keep the Wi-Q Gateway antenna 20cm away from people to ensure that FCC RF exposure compliance requirements are not exceeded. THIS DEVICE COMPLIES WITH PART 15 OF THE FCC RULES. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
  • Page 4 WARNING: Changes or modifications not expressly approved by dormakaba could void the user’s authority to operate the equipment. Approved antennas are listed below and antennas not included in this list are strictly prohibited for use with these devices.
  • Page 5 „ Wiring methods used shall be in accordance with the National Electrical Code, ANSF/NFPA70. „ UL evaluated with standard antennas. „ For UL installations using PoE, the following must be observed: • Compliance with IEEE 802.3 (at or af) specifications was not verified as part of UL 294.

  • Page 6: Table Of Contents

    Table of Contents Overview System Overview ............. 9 Setup Checklist .............. 11 Hardware Installation Hardware Overview ............13 Installing System Hardware ........16 Develop a Site Plan (Task 1) ........17 Position Wi-Q Gateways (Task 2) ....... 20 Install Wi-Q Gateways (Task 7) ........25 Install Door Hardware (Task 8) ........
  • Page 7 Glossary Glossary ................. 109 Lock Installation Lock Installation ............113...

  • Page 8: Overview

    Overview This manual is your complete guide to the integration of BEST Wi-Q wireless hardware into your BEST Access Control System. It provides detailed steps for installing hardware and software and configuring your system. Note BEST Wi-Q Technology can also be integrated into a Lenel Onguard system. The information in this guide is presented in a linear manner;...

  • Page 9: System Overview

    System Overview A BEST Access Control System with integrated Wi-Q Technology combines powerful access control software with Wi-Q Gateways, Wireless Access Controllers, and multiple controller formats that work together to enable all decision making at the door. The BEST® Wi-Q system runs remotely with no need for hard wiring, providing innovative access control in any environment.
  • Page 10 Wi-Q Gateway recognizes all Wireless Controllers within its antenna range. One Wi-Q Gateway can control as many as 64 Wireless Controllers in a system. Wireless Controller The Wireless Controller is equipped with Wi-Q Technology that controls user access at the door. The basic configuration is battery operated, with either keypad or card reading capability and an internal antenna that communicates with the Wi-Q Gateway.

  • Page 11: Setup Checklist

    Software Overview Wi-Q provides powerful tools to manage your system. The Wi-Q Interface Software allows you to add Wi-Q Gateways, Controllers and Segment Sign on Credentials to your system. The Configuration Software also allows you to send firmware updates to your Wi-Q Gateways and wireless locksets as they become available.
  • Page 12 ‰ Task 7: Install Wi-Q Gateways See page 25. ‰ Task 8: Install Door Hardware See page 29. ‰ Task 9: Sign on Controllers See page 32. ‰ Task 10: Configure Software See page 70.

  • Page 13: Hardware Installation

    Hardware Installation Hardware Overview Wi-Q Interface integrates wireless hardware into your existing hard-wired system. Wi-Q Interface is designed for versatility so you can retrofit existing Wi-Gateways and include various I/O devices. Note Once Wi-Q Technology locksets are installed, you will need to sign them on in the Wi-Q Interface Software.
  • Page 14 Figure 2 Example System Configurations Wi-Q Gateway 2.4 Ghz, Spread Spectrum/ Secure AES 128 Bit Encryption Socket Wireless Door Controller Ethernet LAN/WAN 10/100 BASE T Host Up to 64 Wireless Devices Per Wi-Q Gateway (configured in increments of 16) Door Monitor Switch Wireless Access Controller...
  • Page 15 They seamlessly integrate existing door hardware into the Wi-Q Interface system, supporting Wiegand-compatible keypad controller inputs. Note Please check with your dormakaba representative for a list of compatible controllers. Antenna Types and Applications To optimize system performance, it is important to position Wi-Q Gateways to receive maximum signal strength from the Wireless Controllers.

  • Page 16: Installing System Hardware

    Installing System Hardware A system with integrated Wi-Q Technology can operate with BEST 45HQ Mortise locks, BEST 9KQ Cylindrical locks, BEST EXQ Trim, Wireless Access Controllers and Wi-Q Technology Wi-Q Gateways. Detailed installation instructions are provided in the following sections and in the lock instructions provided with the hardware which are included as Appendices to this manual.

  • Page 17: Develop A Site Plan (Task 1)

    Develop a Site Plan (Task 1) Before installing Wi-Q Gateways, it is a good idea to develop a general plan for the segment. This plan will guide you in deciding where to install the Wi-Q Gateways. You must consider the following: Transmit range from Wi-Q Gateway to controller varies based on building construction.
  • Page 18 Figure 3 Sample site installation plan Parking Garage Building 2 Comm./ Elect. 200 ft Stair/ Elevators Stair/ Elevators 3 Story Dorm Rooms 101-148 Wi-Q Double Occupancy Gateway 96 Students 50 ft Wi-Q Admin. Gateway 6 Staff Host Housekeeping Electrical 10 Staff Panel Box 150 ft Building 1...
  • Page 19 Plotting the Plan If you don’t already have a site plan indicating building dimensions, distances between buildings, possible obstructions, parking segment, and other gated access points, contact your facilities maintenance or project engineer. If none are available, you will need to visit the site, take measurements and draw up a plan of your own.

  • Page 20: Position Wi-Q Gateways (Task 2)

    Note The recommended range is to have controllers no more than 100 feet from a Wi-Q Gateway. Note Actual distances will vary based on building construction. Position Wi-Q Gateways (Task 2) Once all door hardware and controllers have been installed, you are ready to determine the final placement of Wi-Q Gateways using the results from the Wi-Q Technology Site Survey Kit.
  • Page 21 Note Default username and password works only with factory reset/deep reset Wi-Q Gateway. User need to change the pass word on a factory reset Gateway for security reasons. Default Username: admin Default Password: password Once logged in, click on the ‘Survey Mode’ button in the upper right corner of the Gateway webpage.
  • Page 22 The Wi-Q Gateway will begin logging the gateway packet transfer ratio, the reader packet transfer ratio as well as the signal strength at the gateway and the reader. Figure 4 Portal Signal Strength Portal Signal Strength The Portal RSSI value indicates how well the Wi-Q Gateway receives signal from the door controller and should be -75dB or better.
  • Page 23 Figure 5 Packet Transfer Ratio Packet Transfer Ratio It is recommended that the packet transfer ratio rate is 80% or better. This value indicates how efficient the communication is between the readers and the Wi-Q Gateway as well as how much interference maybe in the area.
  • Page 24 Antenna types Wi-Q Technology supports two antenna types: Omni-directional, designed to provide coverage in all directions; and Directional antennas that focus the signal from point-to-point over longer distances and through obstacles. If you have trouble verifying signals, you may need to consider some antenna type options. Figure 6 shows two available antenna types.

  • Page 25: Install Wi-Q Gateways (Task 7)

    Next steps When you are satisfied with signal performance, you can proceed to configure Wi-Q Gateways using the Wi-Q Interface Software. See “Configure Wi-Q Gateways (Task 6)” on page Install Wi-Q Gateways (Task 7) The most common installation site is inside an existing protected area such as a locked room or other secure enclosure, or above ceiling level.
  • Page 26 1 Connect the power supply to the Wi-Q Gateway and plug the transformer into a dedicated AC power supply (wall outlet). The power indicator should come on and start blinking purple. The LED behavior should follow Table 1 (LED Behavior). 2 Insert the Ethernet cable into the Ethernet connection on the bottom of the Wi-Q Gateway.
  • Page 27 Wi-Q Interface Software, just like a standard controller. Note Please check with your dormakaba representative for a list of compatible controllers. Using the Wireless Access Controller (Figure”Wireless Access Controller.” on page...
  • Page 28 For other applications, such as outdoor use, contact the factory for the appropriate NEMA enclosure. Changes or modifications not expressly approved by dormakaba could void the user’s authority to operate the equipment. Wireless Access Control Wiring The Wireless Access Controller (WAC) can be installed with its own 12 VDC power supply or slaved to the existing installation.

  • Page 29: Install Door Hardware (Task 8)

    Figure 10 Connecting devices to a WAC Once the WAC is installed and all points connected, it will be recognized by Wi-Q Interface as a ‘Controller’ in the system. The WAC is configured in an almost identical manner as a Controller.
  • Page 30 Alkaline batteries cease to operate if they reach a temperature of -20°F „ Wi-Q Technology controllers are designed for use on 1-3/4-inch doors. If you need to install on non-standard doors, contact dormakaba Customer Service for more information. „ Lockset instructions are given for right-hand doors (as determined from outside the door).
  • Page 31 Proximity Card Check If the Wi-Q Controller has a proximity card reader, the temporary operator card (supplied with the controller) and the sign-on card (created in the WiQ Interface) are both required to sign on the readers. To perform a proximity card verification: 1 Select the temporary operator card supplied with the controller.

  • Page 32: Sign-On Controllers (Task 9)

    Troubleshooting EXQ Exit Hardware trim If the mechanism doesn’t unlock, refer to the following table: Table 3. Troubleshooting (EXQ Exit Hardware Trim) LEDs Sounder You should... Single red flash — Use the card at a moderate speed. Red flashes 3 short tones Use the temporary operator card provided with the lock Perform a door reset to restore to the factory...
  • Page 33 To get the Sign on Key number: In the Wi-Q Interface Software, at the top of the screen, note the Segment Sign On Key number. Figure 11 Locating the Segment Sign On Key. Sign on key At the Controllers Once you have the sign on key number, you can return to the site and prepare to sign on all controllers.
  • Page 34 4 Once the key number is completed, the controller begins to alternately flash green and red to signify that it is searching for Wi-Q Gateways in range. If the sequence was completed successfully, three green flashes indicate the controller has accepted the sign on key.

  • Page 35: Software Installation

    Software Installation This chapter will guide you through performing the following tasks: : Task 3 — Gather and Organize Segment Data Task 4 — Prepare your Computer Task 5 — Install Wi-Q Interface Software...

  • Page 36: Gather And Organize Segment Data (Task 3)

    Gather and Organize Segment Data (Task 3) As the technical team works on planning and installing hardware using the Site Plan, a program administrator or other person responsible for the software side of program setup should be making plans to populate and configure the Wi-Q Interface Software and the System Software.

  • Page 37: Prepare Your Computer (Task 4)

    Prepare Your Computer (Task 4) To prepare your computer for the installation of the Wi-Q Interface Software, you must do the following: „ Ensure that your system is equipped with an appropriate operating system, database and server. „ Configure your Windows Firewall Ports. „...
  • Page 38 Recommended System Limits It is important to ensure your Host computer or computers are adequate to handle the system. Computer specifications should follow Lenel documentation. The loading on a single Lenel communication server should be as follows: Table 5. Lenel Communication Server Element Limit Wi-Q Gateway Panels and Online Panels...
  • Page 39 Note The screenshots below reflect a Windows 2007 operating system. Navigating through the firewall settings in other editions of Windows will be slightly different. 1 Navigate to your Windows Firewall settings from your PC’s control panel. See Figure Then, click on Advanced settings. Figure 12 Windows Firewall Navigate to Windows Firewall Click on Advanced settings...
  • Page 40 2 Select Inbound Rules. Figure 13 Inbound Rules Select Inbound Rules...
  • Page 41 3 Right click on Inbound Rules to open an option menu. Select New Rule from the menu. Figure 14 New Rule Select New Rule...
  • Page 42 4 In the New Inbound Rule Wizard window, select Port. Click Next to continue. Figure 15 Create Port Rule Select Port Click Next...
  • Page 43 5 Enter the following ports into the “Specific local posts” field: 80, 443, 1433, 1434, 8000, 5353. Then, click Next to continue. Figure 16 Enter Ports Ports: 80, 443, 1433, 1434, 8000, 5353 Click Next...
  • Page 44 6 Select Allow the connection. Click Next to continue. See Figure Figure 17 Allow the Connection...
  • Page 45 7 De-select the Public option. Click Next. Figure 18 De-select Public...
  • Page 46 8 Give the new rule a name that can be easily identified by an administrator. Once finished, click Finish. See Figure Figure 19 Name the Rule...
  • Page 47 Obtain Wi-Q Gateway Accessory Add-On Before you can install the Wi-Q Interface software, you must obtain a BEST Wi-Q Gateway Accessory Add-On from dormakaba Technical Support’s secure file share available to all Wi-Q Certified technicians. This package contains necessary add-on components that enable BEST Wi-Q Gateway support.
  • Page 48 Stop Communication Server To make sure your Communication Server is not running, first, navigate to your system’s Services via Administration Tools. See Figure Figure 21 Navigate to Services Navigate to Administrative Tools Click to Open Services Next, locate “LS Communication Server” in the list of services (Figure 22).
  • Page 49 1 Navigate to the Windows Installer File (.msi extension) that you obtained from dormakaba Technical Support. Double-click to install. 2 The Accessory Add-On InstallShield Wizard will open. Read the license agreement carefully, then click Next.
  • Page 50 Figure 24 SQL Server Login 5 A window will pop up to inform you that the BEST Wi-Q Interface must be installed next. Click OK. See Figure Figure 25 Accessory Add-On Installation Reminder Click OK 6 The InstallShield Wizard should now be complete. Click Finish to exit the wizard. Figure Figure 26 Accessory Add-On Installation Complete Click Finish...

  • Page 51: Install Wi-Q Interface Software (Task 5)

    Menu. Perform the following steps to install the Wi-Q Interface Software. 1 If you have not already done so, download the Wi-Q Interface Software from the dormakaba Technical Support secure file share website available to all Wi-Q certified technicians. Insert the software disc into your machine’s disc reader.
  • Page 52 Figure 27 Wi-Q Interface Setup Wizard Click Next...
  • Page 53 4 Read the License Agreement. To continue with the installation, click on “I accept the terms in the license agreement,” then press Next (Figure 28). Figure 28 Wi-Q Interface License Agreement Click to accept terms Click Next of license agreement 5 In the “Database server that you are installing to”...
  • Page 54 Click OK, correct your information as needed, and press Next to continue. If you receive the error message again, and you have verified that all of your information is correct, contact dormakaba Technical Support. Figure 30 Connection Error Message...
  • Page 55 9 The next step requires you to choose either a Complete Setup Type or Custom Setup Type. See Figure 31. Selecting Complete will install the BEST Wi-Q Interface, the BEST Wi-Q Interface Configuration Tool and the BEST Wi-Q Interface Database. Selecting Custom will allow you to choose which components to install.
  • Page 56 Figure 32 shows the installation components available in a Custom Setup. Figure 32 Custom Setup Click Next Clicking on the icons to the left of each component will bring up installation options (Figure 33). If you decide on a Custom Setup, you must select an installation option for each component.
  • Page 57 Figure 33 Custom Setup Options Click Next...
  • Page 58 10 The wizard is now ready to begin installation. Click Install. Figure 34 Begin Installation Click Install...
  • Page 59 11 At this point, the Bonjour Print Services Installer window will pop up. Bonjour ® networking technology is used by the Wi-Q Interface Configuration Tool to locate and list all Wi-Q Gateways on the network. Click Next to begin installing Bonjour. Note If performing a Custom Setup, Bonjour will only be installed if the Wi-Q Interface Configuration Tool is being installed.
  • Page 60 Figure 36 Bonjour Print Services License Agreement Click Next Click to accept terms of license agreement 13 Read the information about Bonjour Print Services. Then press Next.
  • Page 61 Figure 37 Bonjour Print Services Information Click Next 14 In the Installation Options section, decide whether or not to create a desktop shortcut and/or schedule automatic updates for Bonjour. Choose your destination folder and then select Install.
  • Page 62 Figure 38 Bonjour Installation Options Click Install 15 Once the Bonjour Print Services Installation is complete, press Finish.
  • Page 63 Figure 39 Bonjour Print Services Installation Complete Click Finish 16 The Wi-Q Interface components now begin to install. Once installation is complete, press Finish.
  • Page 64 Figure 40 Wi-Q Interface Installation Complete Click Finish 17 You may now start up your Communication Server again. See “Stop Communication Server” on page 48 for more information on how to access it.

  • Page 65: Software Configuration And Use

    Software Configuration and Use This chapter will guide you through Task 6 (Configure Wi-Q Gateways) and Task 10 (Configure Software) and Firmware Updates. It will also provide a useful term comparison chart for events and transactions in Alarm Monitoring and the Wi-Q Interface Configuration Tool.

  • Page 66: Wi-Q Interface Configuration Tool Overview

    Wi-Q Interface Configuration Tool Overview This section will provide a brief overview of the components in the Wi-Q Interface Configuration Tool. See Figure Figure 41 Wi-Q Interface Configuration Tool File menu dropdown Contains three options: (1) Database Connect (2) Change Password and (3) Exit. You can use Database Connect tool if you must connect to additional databases or if you move the location of the database and must connect to it again.

  • Page 67: Configure Wi-Q Gateways (Task 6)

    Controllers tab Displays a list of Wireless Controllers and details about each one. Firmware files tab Used to upload firmware files to the database. Configure Wi-Q Gateways (Task 6) Wi-Q Gateways can now be added and configured within the Wi-Q Interface Configuration Tool.
  • Page 68 Figure 42 Configure Wi-Q Gateway Hardware Config 3 The Portal Configuration window lists the BEST® Wi-Q Gateways on the network. Figure 43 Portal Configuration Tool...
  • Page 69 4 Select a Wi-Q Gateway from the list. Figure 44 Portal Configuration Tool with PG 5 At this point, you may change the IP address from the factory setting to one from the range you’ve created. Select Update IP Configuration button and change the Portal Config Service port to 8000, click OK button.

  • Page 70: Configure Software (Task 10)

    6 You may need to adjust the SubNet Mask to match your network. Consult your network administrator for details. Figure 46 Update IP Configuration IP Address SubNet Mask Note Change the Portal Config Service Port to 8000. 7 If you have a direct connection to the Wi-Q Gateway, and you have changed the IP address, click on the OK button to update the selected Wi-Q Gateway.
  • Page 71 Add Wi-Q Gateways as Access Panels Perform the following steps to add your Wi-Q Gateways as Access Panels in System Administration. For more information on Access Panels and/or System Administration, see the System Administration User Guide. Note A Access Panel corresponds to a single BEST® Wi-Q Gateway. By default in OnGuard, the controller capacity is set to 64 controllers.
  • Page 72 Figure 48 Access Panel Location Tab 4 Type in or browse to the computer name of the server. 5 Set the Address field to a number between 0 and 7. 6 From the Access Panel Type dropdown list, select BEST Wi-Q Gateway. 7 Next, click on the Access Panels Connection tab.
  • Page 73 9 Next, click the Options tab. 10 In the Cardholders field, type in 14000 (Figure 50). 11 From the PIN type dropdown, select either “1-4 Digit PIN” or “1-6 Digit Pin.” Note BEST Wi-Q technology does not support PINs longer than 6 digits. Figure 50 Access Panels Options Tab 12 Then, click OK.
  • Page 74 Segments and Segment Sign On Credentials When a panel is created in OnGuard, it is assigned to a segment. In the Wi-Q Interface Configuration Tool, the Segments tree (Figure 51) provides a visual representation of which Wi-Q Gateways are associated with which segment. There are no limitations to the number of Wi-Q Gateways that can be assigned to one segment, and there are no limitations to the number of segments.
  • Page 75 To add a new Sign On Credential 1 Select Add. Figure 52 Add Segment Sign On Credential...
  • Page 76 Figure 53 Segment Sign On Credentials 2 Enter a unique description in the Description field. 3 Select an option from the Type dropdown menu. If you’ve selected Magnetic Stripe Card, select the corresponding Track location. 4 Enter a credential number in the Credential Number field, or attach a USB card reader, press Scan, and scan the card with the reader.
  • Page 77 Add Signed On Wireless Controllers to Readers and Doors The Wi-Q Interface supports a maximum of 64 controllers per Wi-Q Gateway. Wi-Q supports a maximum of 64 controllers per panel. Perform the following steps to add your Wireless Controllers into OnGuard (Figure 54).
  • Page 78 8 Select a Card Format to use. Even if you are using a keypad pin for sign-on you must select a Card Format. 9 Select OK to create the Reader. Configure Wi-Q Gateways and Controllers in Wi-Q Interface Configuration Tool Although you already performed most of the Wi-Q Gateway and Controller configuration in OnGuard, additional configuration options can be found in the Wi-Q Gatewaysals and Controllers tabs inside the Wi-Q Interface Configuration Tool.
  • Page 79 Clicking on the Description for a given Wi-Q Gateway displays detailed information about it in the Details tab (Figure 56). Figure 56 Portals Detail Tab The Details box (Item A) displays the selected Wi-Q Gateway’s Firmware version, Model number, Controller Capacity, MAC Address, and Panel ID. Clicking on Edit (Item B) will open the Channel Selection window (Figure 57).
  • Page 80 Figure 57 Portals Channel Selection Window The channels selected for the Wi-Q Gateway must be enabled for the Controller as well. Channels 25 and 26 are selected by default. If you change the channel configuration, select Save to trigger the interface to send the updated information to your wireless hardware.
  • Page 81 Controllers Tab The Controllers List tab displays a list of BEST® Wi-Q Controllers along with their MAC address and current firmware version (Figure 58). Inside the Status Legend (Figure 58, Item A), three levels of configuration exist for Wireless Controllers: 1) Configured but not Signed In (2) Signed In, but not configured and (3) Configured and Signed In.
  • Page 82 Figure 59 Controllers Detail Tab The Details box (item A) displays the selected Controller’s Firmware version, Model number, User Capacity, MAC Address, and Hardware Class. The Transactions list (item B) allows transactions to be filtered and prioritized. The Enabled column enables/disables the transaction at the controller level, so if the checkbox is not checked, transactions of that type will not be sent.
  • Page 83 The Wiegand Device Type field (item C) is only applicable to WACs and can be set to Proximity, Magnetic or Smart Card. The Beacon Time (Item D) is the rate at which controllers send signals to Wi-Q Gateways to look for updates and send transactions. The value set to 60 seconds by default. The setting of this value directly affects the battery life of the controller.
  • Page 84 Segment Tree Right-Click Options Right-clicking on items from within the Wi-Q Interface Configuration Tool Segment tree provides the following additional options. „ Segment > Delete: Allows a Segment to be deleted if no Portals or Controllers are associated with it „...
  • Page 85 Note You must wait to delete the Controller from OnGuard until after it goes offline in Alarm Monitoring. Failure to wait will result in a deep reset being sent to the Controller. 5 Add a new Controller in the Readers and Doors module, and assign it to the desired Wi-Q Gateway (Access Panel dropdown list).
  • Page 86 7 Click on Change Segment and select the segment to which the Wi-Q Gateway must be moved. See Figure Figure 61 Change Segment Change Segment 8 Check the Online checkbox again so that the Wi-Q Gateway will go back online. 9 When finished, click OK.
  • Page 87 System Administration: Additional Notes The following sections provide additional configuration information for System Administration. Cardholder Options Figure 62 Cardholder Options Due to the translation of badges and PINs between OnGuard and Wi-Q, you must select the Unique Pin Code option (Figure 62, Item 1).
  • Page 88 Card Formats The following card formats are supported by Wi-Q hardware within the OnGuard System: „ Magnetic „ Wiegand „ Smartcard „ I-Class Card Note Smartcards and I-Class cards are configured in standard fashion in OnGuard, but Wi-Q hardware will recognize them as Wiegand format cards All card formats supported by Wi-Q hardware must have IDs that range between 1 and 8.
  • Page 89 Magnetic Card Format Figure 63 Magnetic Type Card Format Configuration Name Provide a unique name for your application. Facility Code Add your facility code. Total Characters on Track X Set this to the number of characters on the given track. Note This field corresponds with the track number in the Access Control Track field.
  • Page 90 Wiegand Card Format If you need to add a new Wiegand card format or modify an existing one for your Wi-Q hardware in your existing OnGuard system, make sure to provide the following information (Figure 64). Figure 64 Wiegand Type Card Format Configuration Name Provide a unique name for your application.
  • Page 91 Timezones See the System Administration User Guide for more information on setting up Timezones. Figure 65 Timezones OnGuard only allows hours and minutes to be set. The Wi-Q Interface appends 0 seconds to the start and end times, with the exception of 23:59, which translates to 24:00:00.
  • Page 92 Timezone/Reader Modes See the System Administration User Guide for more information on timezone reader modes. Figure 66 Timezone/Reader Modes End Reader Mode This feature is not supported by Wi-Q Interface. The controller will default back to the online reader mode set in the Readers and Doors configuration.
  • Page 93 Cardholders See the System Administration User Guide for more information on cardholders. Figure 67 Cardholders Activate Date (1) is not supported by BEST® Wi-Q Hardware. Changing PIN values If Allow Edit of PIN Code is enabled in Cardholder Options (Figure 62), perform the following steps when changing the PIN value in order to have the old PIN removed from the controller:...
  • Page 94 3 Once this has occurred, change the PIN value. Then, select Active from the Status dropdown list and click OK. The badge and new PIN will now be added to the associated controllers. Note You must change the PIN value before you click OK. Failure to do so will cause the old PIN to be sent back to the controllers.
  • Page 95 Alarm Monitoring Alarm Monitoring receives events from BEST Wi-Q hardware. See Items 1 and 2 below for Alarm Monitoring features that are tailored for Wi-Q hardware. Consult the Alarm Monitoring User Guide for additional information. Figure 69 Alarm Monitoring Update Hardware Status This option is available when right-clicking on a Controller or Wi-Q Gateway in the System Status Tree.
  • Page 96 Events/Transactions The terms used for events in Alarm Monitoring differ from the terms used for transactions in the Wi-Q Interface Software Controllers Tab. The following chart compares these terms. Table 6. Lenel Communication Server Wi-Q Event/Transaction Comparison Event Name Wi-Q Transaction Generic Message Description Name...
  • Page 97 Wi-Q Event/Transaction Comparison Event Name Wi-Q Transaction Generic Message Description Event Name Name Text Invalid Issue Code Failed Issue Code Access was not granted due to the issue code being out of range from what the device was expecting to see.

  • Page 98: Firmware Updates

    Users Firmware Updates segment information. Firmware updates will be sent to you periodically by dormakaba Technical Support. You can Timezones upload these firmware files to your database by using the Firmware Files Tab in the Wi-Q Interface Configuration Tool. Then, you can Use the Firmware Reprogram feature inside the Formats Configuration Tool to send the files to your wireless hardware.
  • Page 99 Firmware Files Tab Click on the Firmware Files tab in the Wi-Q Interface Configuration Tool, and perform the following steps to upload firmware files to your database. 1 Click on the Folder Icon to the right of the File to Upload field and browse to the location of your firmware files.
  • Page 100 Firmware Reprogram Before you can reprogram your hardware, you must turn your Wi-Q Gateway offline in Access Panels of OnGuard application and then confirm that it is offline in Alarm Monitoring. Once your Wi-Q Gateway is offline, you are ready to reprogram your hardware with the latest firmware files.
  • Page 101 Figure 72 Reminder message to turn Wi-Q Gateways offline 3 The Firmware Reprogram window will open. A list of all Wi-Q Gateways in your system is located on the left side of the screen. Selecting a Wi-Q Gateway will change the top section of the window to show the selected Wi-Q Gateway’s IP address, MAC address and current firmware version.
  • Page 102 your Portal is generated at the bottom of the screen. If a Controller is offline, it will not show up in the list. Choose your selection option on the right. Then click Reprogram. Note You can only reprogram one type of Controller at a time. 5 A window will pop up with a dropdown list of available firmware files.

  • Page 103: Advanced Troubleshooting

    Advanced Troubleshooting This section provides an overview on the Wi-Q Gateway status webpage. You can access the status webpage for a specific Wi-Q Gateway in one of two ways: „ Inside the Portal Configuration Module, locate the desired Portal in the list and click on its hyperlink.
  • Page 104 Figure 74 Wi-Q Gateway Status Webpage Clicking on Hyperlink will open the login page of the gateway webpage. You need login credentials to view the status page. The Wi-Q Gateway Status webpage provides the following information: Time of Last System Reboot Last time Wi-Q Gateway was reset or rebooted.

  • Page 105: Status Flags In The Flags Column

    Last Beacon Time Column shows the time of the last Controller beacon. Pending Operations % Column shows progress percentage of pending operations. Firmware Version Column shows the firmware version number of associated Controller. Radio Channel Column shows which radio the Controller is connecting to in the Wi-Q Gateway. Radio 18 is on the right side of the Wi-Q Gateway and Radio 22 is on the left side of the Wi-Q Gateway.
  • Page 106 Table 7. Example Chart Wi-Q Gateway Status Table 7. Definition Table 7. Table 7. Flag Right Set when the Controller is first associated with the Wi-Q Bit 0 CONTROLLER_IS_ASSOCIATED Gateway. Set during association, after the Wi-Q Gateway receives Bit 1 CONTROLLER_IS_VALID a beacon from the Controller.

  • Page 107: Update Flags In The Pend Column

    Update Flags in the PEND Column At the bottom of the Gateway Status webpage will display the list of associated Wi-Q Controllers and their attributes. Figure 75 Wi-Q Controllers • ACR ID – The Reader ID when the Wi-Q Gateway is in Mercury Mode. This field will be blank when Mercury Mode is not in use.
  • Page 108 the Gateway. □ 30053 – Controller is taking configuration updates. □ 32043 – Controller is signed in to the ACS, connected, configured, and locked to the Gateway. □ 32243 – Controller is locked to Wi-Q Gateway but has not been added to an access level or a direct assignment to a User.
  • Page 109 A Glossary access level An access control relationship made between a reader or readers and a time zone or time zones. An access level is assigned to a badge ID for the purpose of granting access through a reader or readers during a specified time.
  • Page 110 credential A physical token, usually a card or fob, encoded with access control information. cylindrical Lock chassis that installs into a circular bore in the door. directional antenna An antenna type optimized to focus signal from point-to- point over longer distances and through obstacles. ethernet The most common networking standard in the world, formally known as IEEE 802.3.
  • Page 111 omni-directional antenna An antenna type optimized to provide signal coverage in all directions. packet A discrete chunk of data, being transferred on a TCP/IP or other addressable network. Wi-Q gateway The Wi-Q Gateway is a wireless device connected to the Host computer through a secure IP address to transfer data signals from wireless reader locks to and from the Host computer.
  • Page 112 unlock duration The time that the lock momentarily unlocks. Use limit A configuration limiting a credential to a defined number of uses. Wi-Q Technology Provides efficient, online access control decisions at the door. wireless access controller Wireless access controller provides additional capability to connect stand-alone controllers and locks.
  • Page 113 B Lock installation...
  • Page 114 This product meets the following Full Indoor test require- KD325 Strike plate locating pin ❑ ments for ANSI/BHMA 156.25: KD315 Faceplate marking chisel ❑ Side of door Range Inside and out- +32°F to +120°F (0°C to +49°C) side BEST a Product Group of dormakaba USA Inc.
  • Page 115 2 1/8″ diameter chassis hole. 2 Tape the template to the door. 3 Center punch the necessary drill points. Refer to the instructions on the template. BEST a Product Group of dormakaba USA Inc.
  • Page 116 2 Mortise the edge of the door to fit the latch face. 3 Drill the holes for the screws used to install the latch. BEST a Product Group of dormakaba USA Inc.
  • Page 117 Figure 4. Harness hole Magnet Door status switch Door jamb Inside of door Figure 4 Installing the door status switch and magnet BEST a Product Group of dormakaba USA Inc.
  • Page 118 Note: Replace the drill jig after 10 door preparations. Latch tube prongs Drill lower through-bolt hole. Inside of door Figure 5 Installing the drill jig and drilling the through-bolt holes BEST a Product Group of dormakaba USA Inc.
  • Page 119 Door jamb Figure 6a Installing the strike box and strike plate Deadlocking plunger Strike plate Door jamb Figure 6b Aligning the deadlocking plunger with the strike plate BEST a Product Group of dormakaba USA Inc.
  • Page 120 Motor wire Outside Rose locking pin rose liner Figure 8 Adjusting the rose liner for the door thickness BEST a Product Group of dormakaba USA Inc.
  • Page 121 3 Slide a hub washer over the chassis sleeve so it rests on Bushing the hub. Hub washer Outside of door Figure 10 Installing the outside trim hole insert, bushing, and hub washer BEST a Product Group of dormakaba USA Inc.
  • Page 122 3 Tighten the rose liner to the door and fire plate with the through-bolts. washer Inside of door 4 Install the hub washer over the rose liner. Figure 12 Installing the through-bolts and rose liner (9K shown) BEST a Product Group of dormakaba USA Inc.
  • Page 123 See Figure 15 for additional detail. Antenna wire Battery connector Side tabs Door status connector RQE connector Door Motor connector status connector Inside of door Figure 14 Routing the wires on the fire plate BEST a Product Group of dormakaba USA Inc.
  • Page 124 ◆ wires are inserted into the connectors the connectors are firmly mated. ◆ Figure 15 Routing the wires (view of the inside escutcheon) BEST a Product Group of dormakaba USA Inc.
  • Page 125 ◆ wires are inserted into the connectors. Inside of door the connectors are firmly mated. ◆ Figure 17 Installing the battery holder, eight-cell BEST a Product Group of dormakaba USA Inc.
  • Page 126 Figure 19a Installing the throw member. Figure 19a Installing the throw member. security for the control key. security for the control key. Figure 7 9b Installing the core Figure 7 9b Installing the core BEST a Product Group of dormakaba USA Inc.
  • Page 127 Figure 20b. Note: Phillips Type 2 and T20 Torx options are available for the cover mounting screws. Cover screws Top cover Antenna wire Inside of door Figure 20b Installing the top cover BEST a Product Group of dormakaba USA Inc.
  • Page 128 3 The green light flashes and the locking mechanism unlocks. 4 Turn the lever or knob and open the door. 5 With the door closed, insert and turn the key to unlatch the door. BEST a Product Group of dormakaba USA Inc.
  • Page 129 ©2019 a Product Group of dormakaba USA Inc. T82619/Rev E 3109013 ER-7991-12 November 2019 BEST a Product Group of dormakaba USA Inc.
  • Page 130 DRILL † Determine trim holes based on trim type. ‡ Because these holes pass through the mortise pocket, it is recommended that each hole be drilled separately rather than straight through. BEST a Product Group of dormakaba USA Inc.

  • Page 131: Preparing The Door

    (towards the mortise pocket). Caution: Make sure the wires are not routed across any sharp edges or over any surface that could Figure 3 Installing the door status switch damage its sleeving. BEST a Product Group of dormakaba USA Inc.

  • Page 132: Configuring And Installing The Mortise Case

    Positioning hub toggles The cover is mounted to the case with four screws. Note 2: Two RQE status switches are installed in the mortise case. However, only the switch for the inside of BEST a Product Group of dormakaba USA Inc.

  • Page 133: Installing The Trim

    Overtightening may damage the mounting locking mechanism. plate 3 By temporarily installing a lever, test the lock to make sure that it doesn’t bind. Inside mounting plate Figure 8 Installing the trim mounting plates BEST a Product Group of dormakaba USA Inc.
  • Page 134 2 Insert the bushing into the harness hole on the out- side of the door, as shown in Figure 9. Trim hole insert Bushing Outside of door Figure 9 Installing the trim hole insert and bushing BEST a Product Group of dormakaba USA Inc.
  • Page 135 4 Tighten the mounting screws until the fire plate is securely mounted to the door.m Inside of door Figure 11 Installing the fire plate BEST a Product Group of dormakaba USA Inc.
  • Page 136 Caution: When making the motor connection and sensor connections, make sure: there are no loose wire connections where the ◆ wires are inserted into the connectors Figure 12 Routing the wires the connectors are firmly mated ◆ BEST a Product Group of dormakaba USA Inc.
  • Page 137 Cover Note: Phillips Type 2 and T20 Torx options are avail- screws able for the cover mounting screws. Bottom cover Inside of door Figure 13 Installing the bottom cover BEST a Product Group of dormakaba USA Inc.

  • Page 138: Completing The Installation

    5 Turn the levers to check that they operate smoothly. Outside of Outside of door Inside of door Spindles Spindles Figure 15 Installing the levers BEST a Product Group of dormakaba USA Inc.
  • Page 139 2 Check the lock for proper operation. wire Mortise case faceplate Faceplate mounting screws Inside of door Outside of door Figure 17 Installing the top cover Figure 18 Installing the mortise case faceplate BEST a Product Group of dormakaba USA Inc.
  • Page 140 Note: The recommended gap between the door and jamb is 1/8 Door jamb Figure 19a Installing the strike box and strike plate Strike plate Auxiliary bolt Figure 19b Positioning the strike BEST a Product Group of dormakaba USA Inc.
  • Page 141 2 Use the temporary operator card to access the lock. The green light flashes and the locking mechanism unlocks. 3 Turn the lever and open the door. ©2019 a Product Group of dormakaba USA Inc. T82623/Rev F 3108931 ER-7991-12 November 2019 BEST a Product Group of dormakaba USA Inc.
  • Page 142 Latch sensing d. Von Duprin is a registered trademark of Von Duprin, Inc. e. Sargent is a registered trademark of Sargent Mfg. Co. f. Latch must have lift-type trim input (8863) BEST a Product Group of dormakaba USA Inc.
  • Page 143 For Von Duprin® installations templates and ❑ 2” dia hole saw instructions ❑ 3/4” dia hole saw For BEST® cylinders ❑ BEST ED211 cylinder wrench For surface vertical exit devices ❑ Razor blade BEST a Product Group of dormakaba USA Inc.
  • Page 144 Wood Door Concealed (2700) Figure 3 Concealed Vertical (2800) Figure 3 Rim (with RQE) Figure 5 Rim (without RQE) Figure 7 Surface Vertical Figure 7 Concealed Vertical Figure 7 Sargent Rim Figure 6 BEST a Product Group of dormakaba USA Inc.
  • Page 145 Von Duprin: 3/4″ diame- ter slot, thru door Outside of LHRB door Outside of RHRB door Figure 3 Outside door prep for use with Precision exit hardware, 2200, 2700, and 2800 Series BEST a Product Group of dormakaba USA Inc.
  • Page 146 Outside door prep for use with Figure 5 Outside door prep for use with Von Duprin exit hardware. Use for all Von Von Duprin exit hardware, Rim with RQE only Duprin vertical rods and rim without RQE BEST a Product Group of dormakaba USA Inc.
  • Page 147 Note: If retrofitting the EXQ Exit Hardware Trim to an existing exit hardware installation, skip this task. Mortise the edge of the door for the mortise case and faceplate; follow the instructions provided by the exit hardware manufacturer. BEST a Product Group of dormakaba USA Inc.
  • Page 148 Note: For double-door applications, this hole will be into the edge of the opposing door leaf (not the frame). 6 Press-fit the door sensing magnet into the 1” diameter hole in the frame. BEST a Product Group of dormakaba USA Inc.
  • Page 149 & Sargent (8800) Rim (LHRB) Antenna Antenna cable cable Primary Primary harness harness Sensor harness Sensor harness Von Duprin Von Duprin Rim (RHRB) Verticals Figure 10 Variations of EXQ Trim rear view BEST a Product Group of dormakaba USA Inc.
  • Page 150 6 Reapply the gasket. Figure 11 Changing the hand of the trim (if needed) Backplate Route sensor harness here Sensor harness Figure 12 Re-routing the sensor harness for Precision 2100 exit devices BEST a Product Group of dormakaba USA Inc.
  • Page 151 LHRB Route sensor harness here for RHRB Figure 14 Re-routing the sensor harness for Precision 2300 Figure 15 Re-routing the sensor harness for Von Duprin and Sargent 8800 exit devices with RQE BEST a Product Group of dormakaba USA Inc.
  • Page 152 Screws Clamp Spindle plate cylinder Break off the screws here. Mounting Orient the sleeve curve toward the cylinder. Escutcheon Figure 17 Installing the cylinder for Von Duprin rim and rod exit devices BEST a Product Group of dormakaba USA Inc.
  • Page 153 3 Orient the cylinder and clamp plate as shown in Figure 20. From the inside of the door, secure the cyl- cylinder inder using the clamp plate and mounting screws. Escutcheon Outside of door Figure 19 Installing the cylinder BEST a Product Group of dormakaba USA Inc.
  • Page 154 Drill ONLY for 2200, 2700 and 2800 devices Figure 22 Drilling 5/16” hole for Precision 2200, 2700, and 2800 exit devices only BEST a Product Group of dormakaba USA Inc.
  • Page 155 Touchbar NO = Normally Open ends with electrical tape. switch NC = Normally Closed COM = Common Yellow Not used Butt splices Figure 24 Schematic diagram for connecting Precision sensor harness wires BEST a Product Group of dormakaba USA Inc.
  • Page 156 Figure 17 Use cable tie Cable tie here to secure the sensor harness Figure 26 Using cable ties to hold wires for Precision 2200, 2700, and 2800 exit devices BEST a Product Group of dormakaba USA Inc.
  • Page 157 1 Install the strike(s) in the door frame or door stop; fol- low the instructions provided by the exit hardware manufacturer. 2 Check the lock for proper alignment between the strike(s) and latch(es). BEST a Product Group of dormakaba USA Inc.
  • Page 158 Duprin exit device without RQE, sensor harness and door position switch wires will also be run into this area of the Inside of door battery bracket. Figure 28 Installing the battery bracket on the door BEST a Product Group of dormakaba USA Inc.
  • Page 159 Figure 29 Connecting the battery pack close to the connectors. Caution: Failure to dress the wire harness away from the rod could damage the wire harness, causing the lock’s electronics to not work prop- erly. BEST a Product Group of dormakaba USA Inc.
  • Page 160 Caution: Tighten screws firmly but do not over- tighten. Over-tightening may strip screw holes or crack the cover. Figure 30 Installing the battery cover over the battery bracket and connecting the antenna BEST a Product Group of dormakaba USA Inc.
  • Page 161 Important: When the trim and exit hardware installation is complete, perform all testing specified by the exit hardware manufacturer. ©2019 dormakaba USA Inc. T82621/Rev E 3108554 ER-7991-12 November 2019 BEST a Product Group of dormakaba USA Inc.
  • Page 162 Reader: either magstripe, proximity, keypad or com- ■ bination readers. The default reader is a Weigand, 26-bit, 8-bit word type. a. Power for WAC device only. Calculate power requirements for attached readers separately. BEST a Product Group of dormakaba USA Inc.
  • Page 163 Important note: When using the WAC to daisy-chain Detects and reports a key-over- ride event other devices, be sure that the other devices will accept the voltage supplied to the WAC. BEST a Product Group of dormakaba USA Inc.
  • Page 164 WIEGAND 0 (I/O) WIEGAND 1 (I/O) 12 VDC Weigand Strike Power output (+ Power) Supply reader by others Figure 2 Wireless Access Controller, typical installation. See Table 1 for a description of connections. BEST a Product Group of dormakaba USA Inc.
  • Page 165 Use the card at a moderate speed. flash Three red Use the temporary operator card flashes provided with the lock. Perform a deep reset to restore to the factory default settings (the lock may already be associated/pro- grammed) BEST a Product Group of dormakaba USA Inc.
  • Page 166 DOES NOT ERASE USERS. Hard reset – restores factory settings. Use this reset ■ only when moving the WAC or after exhausting all other troubleshooting options. Figure 3 Using the reset button BEST a Product Group of dormakaba USA Inc.
  • Page 167 Installation Instructions for BEST Wi-Q™ Technology WQX-WAC Wireless Access Controllers BEST a Product Group of dormakaba USA Inc.
  • Page 168 6161 East 75th Street Indianapolis, IN 46250 USA Phone 1-800-392-5209 https://dhwsupport.dormakaba.com/hc/en-us 172713-S3...

Table of Contents