Troubleshooting; General - Samsung RT28 Series User Manual

Troubleshooting

Before calling for service, review the checkpoints below. Any service calls regarding
normal situations (No Defect Cases) will be charged to users.

General

Temperature
Symptom
Fridge/freezer does
not operate.
Fridge/freezer
temperature is
warm.
Fridge/freezer is
over-cooling.
Interior wall is hot.
46
RT3000TH_DA68-03374F-00_EN+HI.indd 46
Possible causes
• Power cord is not plugged in
properly.
• Temperature control is not set
correctly.
• Refrigerator is located near a
heat source or direct sunlight.
• Not enough clearance
between refrigerator and
sides/rear.
• Vacation mode is activated.
• The refrigerator is
overloaded. Food is blocking
the refrigerator vents.
• Temperature control is not set
correctly.
• Refrigerator has heat-proof
piping in the interior wall.
Solution
• Properly plug in the power
cord.
• Set the temperature lower.
• Keep the refrigerator away
from direct sunlight or a heat
source.
• We recommend that the gap
between the refrigerator and
nearby walls (or cabinets) is
more than 50 mm.
• Deactivate vacation mode.
• Do not overload the
refrigerator. Do not allow
food to block ventilation.
• Set the temperature higher.
• To prevent condensation
from forming, the refrigerator
has heat-proof piping in the
front corners. If the ambient
temperature rises, this
equipment may not work
effectively. This is not a
system failure.
2019-12-05 3:31:57