Troubleshooting - Philips DVP3111/77 User Manual

8 Troubleshooting

Warning
•
Risk of electric shock. Never remove the
casing of the product.
To keep the warranty valid, never try to repair
the product yourself.
If you have problems using this product, check
the following points before you request service.
If you still have a problem, register your product
and get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of your product. The
model number and serial number are on the
back of your product. Write the numbers here:
Model No. __________________________
Serial No. ___________________________
Main unit
The buttons on this unit do not work.
• Disconnect this product from the power
outlet for a few minutes, then connect
again.
No reaction to the remote control.
• Connect this product to the power
outlet.
• Point the remote control at the IR sensor
located on the front panel of this product.
• Insert the batteries correctly.
• Insert new batteries in the remote
control.
Picture
No picture.
• See the TVs user manual on how to
select the correct input on the TV.
Change the TV channel until you see the
Philips screen.
If you have turned on the progressive scan
setting or change the TV system setting,
switch back to default mode: 1) Press to
open the disc compartment. 2) Press the
Numeric button '1' (for progressive scan) or
the Numeric button '3' (for TV system).
Sound
No audio output from the TV.
• Ensure that the audio cables are
connected to the audio input of the TV.
• Assign the audio input of the TV to the
corresponding video input. See the TV
user manual for details.
No audio output from the loudspeakers of
the audio device (stereo system/ampliÀ er/
receiver).
• Ensure that the audio cables are
connected to the audio input of the audio
device.
• Turn on the audio device to its correct
audio input source.
No sound during DivX video playback
• The audio codec may not be supported
by this product.
Play
DivX video À les cannot be played.
• Ensure that the DivX video À le is
complete.
• Ensure that the À le name extension is
correct.
The aspect ratio of the screen is not aligned
with the TV display setting.
• The aspect ratio is À xed on the disc.
DivX subtitles are not displayed correctly.
• Ensure that the subtitle À le name is the
same as the movie À le name.
• Select the correct character set.
• Press SETUP .
• Select [Preferences] > [DivX
Subtitle] in the menu.
• Select the character set that
supports the subtitle.
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