Troubleshooting - Philips DVP3650/98 User Manual

6 Troubleshooting

Warning
‡
Risk of electric shock. Never remove the casing of the
player.
To keep the warranty valid, never try to repair
the player yourself.
If you have problems using this player, check the
following points before you request service. If
you still have a problem, register your player and
get support at www.philips.com/welcome.
If you contact Philips, you will be asked for the
model and serial number of this player. The
model number and serial number are on the
back of this player. Write the numbers here:
Model No. _____________________________
Serial No. ______________________________
No picture.
‡ Refer to the TV user manual for how to
select the correct video input channel.
‡ If you have turned on the progressive scan
or changed a TV system setting, switch
back to the default setting: 1) Press to
open the disc compartment. 2) Press
DISC MENU (for progressive scan) or
SUBTITLE (for TV system).
No sound output from the TV.
‡ Make sure that the audio cables are
correctly connected between this player
and the TV.
No sound during DivX video playback.
‡ The audio codes are not supported.
No audio output from the loudspeakers of the
connected external audio device (for example,
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‡ Make sure that the audio cables or coaxial
cable are correctly connected.
‡ Switch the external audio device to
correct audio input source.
Disc cannot be read.
‡ Make sure that this player supports the
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‡ For a recorded disc, make sure that the
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A USB storage device cannot be read.
‡ Make sure that the format of the USB
storage device is compatible with this
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storage device is supported by this player
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Files cannot be displayed or read.
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folders does not exceed the supported
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299 folders).
‡ Make sure that this player supports these
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complete.
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through an analog video connection (for
example, composite, component, and
scart). Transfer the video content onto a
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DivX subtitles do not display correctly.
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extension name supported by this player
(.srt, .sub, .txt, .ssa, or .smi).
‡ Select the character set that supports the
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EN 15