Troubleshooting - Huawei DC351 User Manual

6 Troubleshooting

The following table lists the common STB problems and their possible causes and
solutions.
Problem
The standby
indicator on the
front panel does not
turn on.
There is no audio or
video when the STB
is powered on.
When the STB is
powered on, there is
no signal.
The remote control
does not work.
Pop-up Tip: the
password is
incorrect
Pop-up Tip: not
authorized
Pop-up Tip:
Possible Cause
The power adapter is
not correctly connected.
The video and audio
cable is not correctly
connected.
The antenna is not
correctly connected.
The TV is powered off.
The HDMI cable is not
correctly connected.
The STB is in standby
mode.
The STB cannot receive
satellite signals.
No battery is installed
in the remote control, or
the batteries in the
remote control have run
out of power.
Forget the new
password.
The smart card not
authorized currently
viewing the program.
Teleview Rating of the
13
Solution
Correctly connect the power
adapter to the STB, and then
plug the power adapter into a
power outlet.
Use the video and audio cable
to connect the STB to your TV
correctly.
Correctly connect the antenna.
Power the TV on.
Correctly connect the HDMI
cable.
Press the STANDBY key on
the STB's remote control.
Correctly connect the antenna
cable. If the problem persists,
change the cable.
Adjust the location of the
antenna by following the
instruction.
Correctly install batteries in the
remote control. If the problem
persists, change the batteries.
Please contact the local service
provider.
Please contact the local service
provider.
Please change the Teleview