Table of Contents
Troubleshooting
Related Manuals for Mirapoint M7700
Summary of Contents for Mirapoint M7700
- Page 1 Message Server 7700 (M7700) Hardware Guide Release 4.2.2-FCS August 2010 Part Number: 010-00863 This manual supports Messaging Operating System (MOS) release 4.2.2 and later MOS releases until replaced by a newer edition.
- Page 2 Mirapoint Software, Inc., except that you are permitted to make one copy for archival purposes only in connection with the lawful use and operation of this software.
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Page 3: Table Of Contents
Contents Preface ..................7 About Mirapoint Documentation ..................7 Getting Technical Support ....................7 Typographic Conventions ....................8 Iconic Conventions ......................9 About Your Appliance ..............11 Accessing System Features During Startup ................12 Front-Panel Features and Indicators..................13 Hard-Drive Indicator Patterns for RAID................14 Back Panel Features and Indicators ...................15 Power Indicator Codes......................16... - Page 4 Opening and Closing the Appliance ................. 24 Opening the Appliance....................24 Closing the Appliance ....................24 Cooling Shroud ........................ 25 Removing the Cooling Shroud ................... 25 Installing the Cooling Shroud..................26 Hard Drives ........................26 Installing a Hard-Drive Blank ..................27 Removing a Hot-Swap Hard Drive ................
- Page 5 SAS Backplane .........................52 Removing the SAS Backplane ..................52 Installing the SAS Backplane..................53 Power Distribution Board ....................54 Removing the Power Distribution Board ..............54 Installing the Power Distribution Board..............55 System Board (Service-Only Procedure) ................56 Removing the System Board ..................56 Installing the System-Board..................57 Troubleshooting Your System ............59 Safety First—For You and Your Appliance ...............59 Troubleshooting System Startup Failure................60...
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Page 7: Preface
Preface This guide documents hardware installation and maintenance issues for Mirapoint Message Server 7700 (M7700) appliances. For a complete list and description of the Mirapoint product line, contact your local reseller, or visit Mirapoint online at: http://www.mirapoint.com This book contains the following chapters: Chapter 1, About Your Appliance—describes the various parts, features,... -
Page 8: Typographic Conventions
Definitions, emphasis, or A folder is a container that stores email titles messages. Specify at least two DNS servers. For more information, see the Mirapoint Message Server Administrator’s Guide. Courier Enter your IP address: Screen display text, command License Hostid... -
Page 9: Iconic Conventions
Table 3 describes what the different icons in this manual indicate. Table 3 Iconic Conventions in This Manual Icon Best practices information (Mirapoint recommendations) Note information that should be read Critical information License information Potential of causing bodily harm (hardware only) - Page 10 Preface...
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Page 11: About Your Appliance
About Your Appliance This chapter provides a high-level introduction of the Mirapoint Message Server 7700 (M7700) appliance, including the following topics: Accessing System Features During Startup on page 12 ◆ Front-Panel Features and Indicators on page 13 ◆ Hard-Drive Indicator Patterns for RAID on page 14 ◆... -
Page 12: Accessing System Features During Startup
<Ctrl><E> Enters the iRAC Configuration Utility, which allows access to the system event log (SEL) and configuration of remote access to the appliance. For usage, contact your Mirapoint representative. <Ctrl><R> Enters the RAID configuration utility. For usage, contact... -
Page 13: Front-Panel Features And Indicators
Used to troubleshoot software and device driver errors. This button can be pressed using the end of a paper clip. CAUTION: Use this button only if directed to do so by Mirapoint support representative. System identification Used to locate a particular appliance within button a rack. -
Page 14: Hard-Drive Indicator Patterns For Raid
About Your Appliance Indicator, Button, or Item Icon Description Connector System identification A slide-out panel for appliance information panel including the Express Service tag (EST), embedded NIC MAC address, and iRAC6 Enterprise card MAC address. USB connector Connect USB devices to the appliance. The ports are USB 2.0-compliant. -
Page 15: Back Panel Features And Indicators
Depending on the configuration, your appliance using riser card may have either riser 1 or riser 2. NOTE: for more information, refer to the Mirapoint 7-Series Hardware Getting Started Riser 1 Guide that ships with your appliance. Connects four PCI Express Generation 2 expansion cards. -
Page 16: Power Indicator Codes
About Your Appliance Indicator, Button, or Icon Description Connector System status indicator Lights blue during normal appliance operation. The systems management software and both the identification buttons located on the front and back of the appliance can cause the indicator to flash blue to identify a particular appliance. -
Page 17: Diagnostic Lights
Diagnostic Lights Figure 4 Power Supply Status Indicator 1 power supply status Diagnostic Lights The four diagnostic indicator lights on the appliance front panel display error codes during appliance startup. Table 4 on page 17 lists the causes and possible corrective actions associated with these codes. -
Page 18: Nic Indicator Codes
About Your Appliance Table 4 Diagnostic Indicator Codes (Continued) Code Causes Corrective Action Possible video failure. Getting Technical Support on page 7. Hard drive failure. Ensure that the diskette drive and hard drive are properly connected. See Hard Drives page 26 for information on the drives installed in your appliance. -
Page 19: System Messages
System Messages Indicator Description Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network link at 1000 Mbps. Link indicator is amber The NIC is connected to a valid network link at 10/100 Mbps. -
Page 20: Other Information You May Need
The rack documentation included with your rack solution describes how to ◆ install your appliance into a rack. The Mirapoint 7-Series Hardware Getting Started Guide provides an overview ◆ of appliance features, setting up your appliance, and technical specifications. Any media that ships with your appliance that provides documentation and ◆... -
Page 21: Installing Appliance Components
Installing Appliance Components This chapter describes the component configurations, recommends servicing tools, and servicing procedures for removing and installing the various field-supported appliance components. Refer to the following sections for details: Recommended Tools ◆ Inside the Appliance on page 22 ◆... -
Page 22: Recommended Tools
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 23: Front Bezel
Front Bezel Front Bezel A lock on the bezel restricts access to the power button, and hard drives (Figure Removing the Front Bezel To remove the front bezel: Using the appliance key, unlock the bezel. Lift the release latch next to the key lock. Rotate the left end of the bezel away from the front panel. -
Page 24: Opening And Closing The Appliance
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 25: Cooling Shroud
Cooling Shroud Figure 8 Removing and Replacing the Appliance Cover 1 cover latch 2 latch release lock Cooling Shroud A cooling shroud directs airflow from the cooling fans over the appliance processors) and memory modules. Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. -
Page 26: Installing The Cooling Shroud
Installing Appliance Components Figure 9 Removing and Installing the Cooling Shroud numbered fan bays cooling shroud Installing the Cooling Shroud To install the cooling shroud: Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall. -
Page 27: Installing A Hard-Drive Blank
Hard Drives Figure 10 Installing a Hot-Swap Hard Drive 1 hard drive blank 2 release lever Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive If present, remove the front bezel (Removing the Front Bezel... -
Page 28: Optical Drive
DVD-ROM with your appliance. In the event of a system recovery, this drive is required. Do not lose the external DVD drive. Mirapoint recommends keeping this drive stored on top of your appliance. Cooling Fans Your appliance contains four dual-motor cooling fans. -
Page 29: Removing A Cooling Fan
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 30: Installing A Cooling Fan
Installing Appliance Components Figure 12 Removing and Installing a Cooling Fan fans (5) fan release tab fan cable Installing a Cooling Fan To install a cooling fan: Align the fan plug with the connector at the base of the fan bracket and lower the fan into the bracket until the fan is fully seated (Figure 12). -
Page 31: Power Supplies
Power Supplies Power Supplies Your appliance supports two redundant 750 W power supply modules. The power supply label specifies the maximum power output. When two power supplies are installed, the second power supply provides hot-swappable, power redundancy. In redundant mode, the appliance distributes the power load across both power supplies to maximize efficiency. -
Page 32: Installing A Power Supply
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 33: Installing Memory Modules
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. - Page 34 Installing Appliance Components Figure 14 Removing and Installing a Memory Module memory module memory module socket ejectors (2) alignment key Handle each memory module only by the card edges, ensuring not to touch the components on the module. Align the memory module's edge connector with the alignment key of the memory module socket, and insert the memory module in the socket.
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Page 35: Expansion Cards And Expansion-Card Risers
The appliance supports up to four PCI Express (PCIe) expansion cards on two expansion-card risers. Not all expansion cards are approved, nor supported. Contact your Mirapoint representative before installing any new expansion cards. Expansion-card riser 1 provides two PCIe x4-link Gen 2 expansion slots. -
Page 36: Removing An Expansion Card
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 37: Installing An Expansion Card
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 38: Removing An Expansion-Card Riser
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 39: Installing An Expansion-Card Riser
Expansion Cards and Expansion-Card Risers Remove the cooling shroud (Removing the Cooling Shroud on page 25). If installed, remove the expansion card from the expansion-card slot (Removing an Expansion Card on page 36). If installed, remove the storage controller card (Removing the Integrated Storage Controller Card on page 40). -
Page 40: Integrated Storage Controller Card
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 41: Installing The Integrated Storage Controller Card
Integrated Storage Controller Card Figure 17 Installing a Storage Controller Card storage connector expansion-card riser storage controller card storage controller card cables battery release lever Installing the Integrated Storage Controller Card To install the integrated storage controller card: Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet. -
Page 42: Integrated Remote Access Controller 6 (Irac) Enterprise Card
Installing Appliance Components For expansion-card riser 1, the installation sequence must be slot 3, 2, 1, and 4. The storage controller card must be installed in Slot 4 after the other expansion cards have been installed. Bend outward on the blue card-edge guide, lower the card onto the blue card- edge guide, and release the guide. -
Page 43: Installing An Irac6 Enterprise Card
Integrated Remote Access Controller 6 (iRAC) Enterprise Pull back slightly on the two tabs at the front edge of the card and gently lift the front edge of the card off of the retention standoffs. As the card releases from the standoffs, the connector under the card disengages from the system-board connector. -
Page 44: Processors
To remove a processor: Prior to upgrading your appliance, download the latest system BIOS version (contact your Mirapoint representative), and follow the instructions included in the compressed download file to install the update on your appliance. Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet. - Page 45 Processors Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink is necessary to maintain proper thermal conditions. Release one of the heat-sink release levers (Figure 19). Wait 30 seconds for the heat sink to loosen from the processor. Release the other heat-sink release lever.
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Page 46: Installing A Processor
To install a processor: If you are upgrading your processors, prior to upgrading your appliance, download and install the latest system BIOS version (contact your Mirapoint representative). Follow the instructions included in the file download to install the update on your appliance. -
Page 47: System Battery
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. - Page 48 Installing Appliance Components Figure 21 Replacing the System Battery system battery negative side of battery connector positive side of battery connector Remove the expansion card from the expansion-card slot (Removing an Expansion Card on page 36). Remove the storage controller card (Removing the Integrated Storage Controller Card on page 40).
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Page 49: Raid Battery
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 50: Installing The Raid Battery
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 51: Installing The Control-Panel Module-Led
Control Panel Assembly—LED Figure 23 Removing and Installing the Control Panel—LED bracket control-panel cable power button board power button control-panel module Installing the Control-Panel Module–LED To install the control-panel module–LED: Assemble the power button and power button board in the control-panel module. -
Page 52: Sas Backplane
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 53: Installing The Sas Backplane
SAS Backplane Figure 24 Removing and Installing a SAS Backplane SAS backplane backplane retention latches (2) SAS cables control panel module cable USB memory key connector SAS backplane power cable control panel cable internal hard drive cables (2) USB cable SAS backplane cable Installing the SAS Backplane To install the SAS backplane:... -
Page 54: Power Distribution Board
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 55: Installing The Power Distribution Board
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. -
Page 56: System Board (Service-Only Procedure)
Installing Appliance Components Connect the power distribution cables to the system-board (System Board Connectors on page 72) and fan cable to the power distribution board as shown in Figure 25 on page 55. If applicable, align the support bracket over the Power Distribution board and secure in place with the screw. -
Page 57: Installing The System-Board
System Board (Service-Only Procedure) Remove the nine screws securing the system-board to the chassis and then slide the system-board assembly toward the front end of the chassis. Do not lift the system-board by the memory modules, heatsink, or any component on the system-board. Grasp the system-board assembly by the edges of the system-board tray, and lift the assembly from the chassis (Figure... - Page 58 Installing Appliance Components Replace the expansion-card riser (Installing an Expansion-Card Riser page 39). Reinstall the integrated storage controller card (Installing the Integrated Storage Controller Card on page 41). Install all expansion cards (Installing an Expansion Card on page 37). Transfer the iRAC6 Enterprise card to the new system-board (Installing an iRAC6 Enterprise Card on page 43).
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Page 59: Troubleshooting Your System
Troubleshooting Your System This chapter describes potential component failures and provides replacement procedures. Topics include: Safety First—For You and Your Appliance ◆ ◆ Troubleshooting System Startup Failure on page 60 Troubleshooting External Connections on page 60 ◆ Troubleshooting the Video Subsystem on page 60 ◆... -
Page 60: Troubleshooting System Startup Failure
Troubleshooting Your System Troubleshooting System Startup Failure If your appliance halts during startup prior to video imaging, especially after installing a MOS release or reconfiguring your appliance’s hardware, check for invalid memory configurations, which can cause the appliance to halt at startup without any video output (System Messages on page 19). -
Page 61: Troubleshooting A Serial I/O Device
Troubleshooting a Serial I/O Device Restart the appliance and, if your keyboard is functioning, enter the System BIOS. Verify that all USB ports are enabled. If your keyboard is not functioning, you can also use remote access. Reconnect and power on each USB device one at a time. If a device causes the same problem, power off the device, replace the USB cable, and power up the device. -
Page 62: Troubleshooting A Wet Appliance
Troubleshooting Your System Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex. See the documentation for each network device. Ensure that all network cables are of the proper type and do not exceed the maximum length. -
Page 63: Troubleshooting A Damaged System
Troubleshooting a Damaged System If the appliance starts properly, power off the appliance and reinstall the rest of the components that you removed in Step 3 (Installing an Expansion Card page 37). Run the appropriate online diagnostic test. If the tests fail, see Getting Technical Support on page 7. -
Page 64: Troubleshooting Power Supplies
Troubleshooting Your System If the date and time are not correct in the System BIOS, replace the battery (System Battery on page 47). If the problem is not resolved by replacing the battery, see Getting Technical Support on page 7. Troubleshooting Power Supplies At least one power supply must be installed for the appliance to operate. -
Page 65: Troubleshooting A Fan
Troubleshooting a Fan Ambient temperature is too high. For the appliance’s operating temperature ◆ requirements, refer to the Mirapoint 7-Series Getting Started Guide. External airflow is obstructed. ◆ Cables inside the appliance obstruct airflow. ◆ An individual cooling fan is removed or has failed (Troubleshooting a Fan). - Page 66 Troubleshooting Your System If the appliance is not operational, power off the appliance and attached peripherals, and unplug the appliance from the power source. Wait at least 10 seconds and then reconnect the appliance to power. Power on the appliance and attached peripherals and note the messages on the screen.
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Page 67: Troubleshooting A Hard Drive
Troubleshooting a Hard Drive Troubleshooting a Hard Drive Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. This troubleshooting procedure can destroy data stored on the hard drive. -
Page 68: Troubleshooting Expansion Cards
Troubleshooting Your System Run the appropriate online diagnostic test. Enter the System BIOS and ensure that the controller is enabled. <Ctrl><R> Restart the appliance and press for the RAID card controller to enter the configuration utility program: See the controller's documentation for information about configuration settings. -
Page 69: Troubleshooting The Processor(S)
Troubleshooting the Processor(s) Verify that the installed expansion cards are compliant with the expansion-card installation guidelines (Expansion Cards and Expansion-Card Risers page 35). Reseat any expansion card that is not firmly seated in its connector (Installing an Expansion Card on page 37). Close the appliance (Closing the Appliance on page 24). - Page 70 Troubleshooting Your System Remove the cooling shroud (Removing the Cooling Shroud on page 25). Ensure that each processor and heat sink are properly installed (Installing a Processor on page 46). Replace the cooling shroud (Installing the Cooling Shroud on page 26). Close the appliance (Closing the Appliance on page 24).
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Page 71: Jumpers And Connectors
Jumpers and Connectors This section provides specific information about the appliance jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the appliance. System Board Jumpers Figure 27 on page 72 shows the location of the configuration jumpers on the system-board. -
Page 72: System Board Connectors
Jumpers and Connectors System Board Connectors Figure 27 Table 8 illustrate the location and description of the system-board connectors. Figure 27 System Board Connectors Table 8 System Board Connectors Item Connector Description CPU2 Processor 2 iRAC6 Enterprise iRAC6 Enterprise card connector Memory module slot B4 Memory module slot B1 (white release lever) Memory module slot B2 (white release lever) -
Page 73: Disabling A Forgotten Password
Damage due to servicing that is not authorized by Mirapoint is not covered by your warranty. Read and follow the safety instructions that came with the product. - Page 74 Jumpers and Connectors 2. Open the appliance (Opening the Appliance on page 24). Move the password jumper to the "disabled" position to clear the password (Table 7 on page 71). Figure 27 on page 72 to locate the password jumper on the system-board. Close the appliance (Closing the System on page 87).
- Page 75 1. Scope. This License governs you (“User”) and your use of any and all computer software, any printed or electronic documentation, or other code, whether on disk, in read only memory, or on any other media (collectively, the “Mirapoint Software”) provided to you as part of or with a Mirapoint Product.
- Page 76 Mirapoint’s total liability to you for all damages exceed the amount paid for this License to the Mirapoint Software. 8. Export Control. As required by the laws of the United States and other countries, User represents and warrants that it: (a) understands that the Mirapoint Software and its components may be subject to export controls under the U.S.
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