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Mirapoint RazorSafe 700 Hardware Manual

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RazorSafe 700 (RS700)
Hardware Guide
Release: AOS 5.0
September 2010
Part Number: 010-00826c
This guide supports RS700 appliances running the Archive Operating System (AOS) 5.0 and
later AOS releases until replaced by a newer edition.

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Summary of Contents for Mirapoint RazorSafe 700

  • Page 1 RazorSafe 700 (RS700) Hardware Guide Release: AOS 5.0 September 2010 Part Number: 010-00826c This guide supports RS700 appliances running the Archive Operating System (AOS) 5.0 and later AOS releases until replaced by a newer edition.
  • Page 2 Mirapoint Software, Inc., except that you are permitted to make one copy for archival purposes only in connection with the lawful use and operation of this software.

  • Page 3: Table Of Contents

    Contents Preface ..................1 About Mirapoint Documentation ..................1 Getting Technical Support ....................2 Typographic Conventions ....................2 Iconic Conventions ......................3 About Your Appliance ..............5 Accessing Appliance Features During Startup ..............5 Front-Panel Features and Indicators..................6 LCD Panel Features ......................7 Home Screen.........................8 Setup Menu ........................8 View Menu ........................9...
  • Page 4 Replacing Appliance Components ..........27 Recommended Tools ......................28 Inside the Appliance ......................28 Front Bezel ........................29 Removing the Front Bezel ..................29 Installing the Front Bezel.................... 29 Opening and Closing the Appliance ................. 30 Opening the Appliance....................30 Closing the Appliance ....................
  • Page 5 Removing an Expansion Card ..................49 Removing Expansion-Card Riser 1 ................50 Installing Expansion-Card Riser 1 ................51 Removing Expansion-Card Riser 2 ................52 Installing Expansion-Card Riser 2 ................52 Removing Expansion-Card Riser 2 From the Expansion-Card Bracket.......53 Installing the Riser 2 Board on the Expansion-Card Bracket........54 Memory ..........................55 Removing Memory Modules ..................55 Installing Memory Modules..................56...
  • Page 6 Troubleshooting Appliance Cooling Problems..............75 Troubleshooting a Fan ..................... 75 Troubleshooting Memory ....................76 Troubleshooting an Optical Drive ..................77 Troubleshooting a Hard Drive ..................78 Troubleshooting a Storage Controller ................79 Troubleshooting Expansion Cards ................... 80 Troubleshooting the Processors ..................81 Jumpers and Connectors ............

  • Page 7: Preface

    This guide documents the hardware elements, appliance component installation, maintenance issues and troubleshooting for the Mirapoint RazorSafe 700 (RS700) appliances. For a complete list and description of the Mirapoint product line, contact your local reseller, or visit Mirapoint online at: http://www.mirapoint.com...

  • Page 8: Getting Technical Support

    If you experience problems with your appliance, contact the company from which you purchased your Mirapoint appliance. If you purchased your appliance directly from Mirapoint, contact Mirapoint Technical Support by email, telephone, or via the Mirapoint Support website: Email: support@mirapoint.com (China) support@mirapoint.com.cn...

  • Page 9: Iconic Conventions

    Definitions, emphasis, or A folder is a container that stores email titles messages. Specify at least two DNS servers. For more information, see the Mirapoint Message Server Administrator’s Guide. Courier Enter your IP address: Screen display text, command License Hostid...
  • Page 10 Preface...

  • Page 11: About Your Appliance

    About Your Appliance This chapter provides a high-level introduction of the Mirapoint RazorSafe 700 (RS700) appliance, including: Accessing Appliance Features During Startup on page 5 ◆ ◆ Front-Panel Features and Indicators on page 6 LCD Panel Features on page 7 ◆...

  • Page 12: Front-Panel Features And Indicators

    <Ctrl><E> Enters the iRAC Configuration Utility, which allows access to the appliance event log (SEL) and configuration of remote access to the appliance. For usage, contact your Mirapoint representative. <Ctrl><R> Enters the RAID configuration utility. For more information, see the documentation for your RAID card.

  • Page 13: Lcd Panel Features

    LCD Panel Features Indicator, Button, Item Icon Description or Connector USB connectors (2) Connects USB devices to the appliance. The ports are USB 2.0-complaint. Video connector Connects a monitor to the appliance. LCD menu Allows you to navigate the control panel LCD buttons menu.

  • Page 14: Home Screen

    About Your Appliance Figure 2 LCD Panel Features Item Buttons Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments. During message scrolling: Press once to increase scrolling speed. ❖...

  • Page 15: View Menu

    Hard-Drive Indicator Patterns for RAID View Menu Option Description DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for DRAC, iSCSIn, or NETn. Name Displays the name of the Host, Model, or User String for the appliance.

  • Page 16: Back Panel Features And Indicators

    About Your Appliance Drive-Status Indicator Pattern Condition (RAID Only) Drive ready for insertion or removal The drive status indicator remains off until all hard drives are initialized after appliance power is applied. Drives are not ready for insertion or removal during this time. Blinks green, amber, and off Drive predicted failure Blinks amber four times per...

  • Page 17: Power Indicator Codes

    Power Indicator Codes Indicator, Button, or Item Icon Description Connector system identification The identification buttons on the front and button back panels can be used to locate a particular appliance within a rack. When one of these buttons is pushed, the LCD panel on the front and the appliance status indicator on the back flash blue until one of the buttons is pushed again.

  • Page 18: Nic Indicator Codes

    About Your Appliance When correcting a power supply mismatch, replace only the power supply with the flashing indicator. Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected appliance shutdown. To change from a High Output configuration to an Energy Smart configuration or vice versa, you must power down the appliance.

  • Page 19: Viewing Status Messages

    LCD Status Messages Viewing Status Messages If a system error occurs, the LCD screen turns amber. Press the Select button to view the list of errors or status messages. Use the left and right arrow buttons to highlight an error number, and press Select to view the error. Removing LCD Status Messages For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically removed when that sensor returns to a normal state.
  • Page 20 About Your Appliance Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E1211 RAID Controller RAID battery is either Reseat the RAID battery failure. Check missing, bad, or unable battery connector. See battery. to recharge due to Installing a RAID thermal issues.
  • Page 21 Unsupported CPU Processors are in an Ensure that your configuration. Check unsupported processors match and CPU or BIOS revision. configuration. conform to the type described in the processor technical specifications outlined in the Mirapoint RazorSafe 7-Series Hardware Getting Started Guide.
  • Page 22 About Your Appliance Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E141F CPU # protocol error. The system BIOS has Remove AC power to Power cycle AC. reported a processor the appliance for 10 protocol error. seconds and restart the appliance.
  • Page 23 W, PSU2 = ### W. same wattage. wattage are installed. See the Technical Specifications outlined in the Mirapoint RazorSafe 7-Series Hardware Getting Started Guide. E1629 Power required > PSU The appliance Power off power to the wattage.
  • Page 24 About Your Appliance Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E1711 PCI parity error on Bus The system BIOS has Remove and reseat the ## Device ## Function reported a PCI parity PCIe expansion cards. error on a component If the problem persists, that resides in PCI Troubleshooting...
  • Page 25 LCD Status Messages Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E1715 Fatal I/O Error. Review The system BIOS has Check the SEL for & clear SEL. determined there has more information, and been a fatal error in the then clear the SEL.
  • Page 26 About Your Appliance Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E1810 Hard drive ## fault. The specified hard drive Troubleshooting a Review & clear SEL. has experienced a fault. Hard Drive on page 78. E1812 Hard drive ## The specified hard drive Information only.
  • Page 27 LCD Status Messages Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E2010 Memory not detected. No memory was detected Install memory or Inspect DIMMs. in the appliance. reseat the memory modules. See Installing Memory Modules page 56 or Troubleshooting Memory on page 76.
  • Page 28 About Your Appliance Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E2018 Programmable Timer Programmable interval Remove AC power to error. Power cycle AC. timer error. the appliance for 10 seconds and restart the appliance. If the problem persists, Getting Technical Support on page 2.
  • Page 29 LCD Status Messages Table 4 LCD Status Messages (Continued) Code Text Cause Corrective Actions E2020 CPU configuration Processor configuration Check screen for failure. Check screen failure. specific error messages. message. Troubleshooting the Processors page 81. E2021 Incorrect memory Incorrect memory Check screen for configuration.

  • Page 30: System Messages

    System messages appear on the screen to notify you of a possible problem with the appliance. If you receive a system message not listed in Table 4 on page 13, check the online Knowledge Base at support.mirapoint.com, or contact Mirapoint Technical Support, see Getting Technical Support on page 2.

  • Page 31: Warning Messages

    The CD and DVD media, which accompanies these instructions within the ◆ folio, provides documentation and tools for configuring and managing your appliance. Always first check for updates online at support.mirapoint.com, and read any updates, because they often supersede information in other documents.
  • Page 32 About Your Appliance...

  • Page 33: Replacing Appliance Components

    Replacing Appliance Components This chapter describes the component configurations, recommends servicing tools, and servicing procedures for removing and installing the various field-supported components. Refer to the following sections for details: Recommended Tools on page 28 ◆ Inside the Appliance on page 28 ◆...

  • Page 34: Recommended Tools

    Replacing Appliance Components Recommended Tools Key to the appliance keylock ◆ #1 and #2 Phillips screwdrivers ◆ Wrist grounding strap ◆ T8, T10, and T15 Torx drivers ◆ Inside the Appliance Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance.

  • Page 35: Front Bezel

    Front Bezel Front Bezel A lock on the bezel restricts access to the power button, optical drive, and hard drive(s). The LCD panel and navigation buttons are accessible through the front bezel (Figure Removing the Front Bezel To remove the front bezel: Using the appliance key, unlock the bezel.

  • Page 36: Opening And Closing The Appliance

    Replacing Appliance Components Opening and Closing the Appliance Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. Whenever you need to lift the appliance, get others to assist you.

  • Page 37: Hard Drives

    Hard Drives Figure 9 Removing or Installing the Cover 1 latch 2 latch release lock 3 chassis hooks Hard Drives Your appliance has six, hot-swappable, 3.5-inch drive bays. All drives are installed at the front of the appliance and connect to the appliance board through the SAS backplane.

  • Page 38: Installing A Hard-Drive Blank

    Replacing Appliance Components Installing a Hard-Drive Blank Align the hard-drive blank with the drive bay and insert the blank into the drive bay until the release lever clicks into place. Removing a Hot-Swap Hard Drive Ensure that your operating appliance supports hot-swap drive removal and installation.

  • Page 39: Power Supplies

    Power Supplies Figure 11 Installing a Hot-Swap Hard Drive 1 release button 2 hard drive carrier handle Install the hot-swap hard drive. Press the button on the front of the drive carrier and open the handle (Figure 11). Insert the hard-drive carrier into the drive bay until the carrier contacts the backplane.

  • Page 40: Installing A Power Supply

    Replacing Appliance Components Figure 12 Removing and Installing a Power Supply power supply handle Velcro strap release latch Installing a Power Supply When installing, hot-swapping, or hot-adding a new power supply, allow several seconds for the appliance to recognize the power supply and determine its status. The power-supply status indicator turns green to signify that the power supply is functioning properly (Figure 5...

  • Page 41: Installing An Irac6 Enterprise Card

    Integrated Remote Access Controller 6 (iRAC6) Enterprise Installing an iRAC6 Enterprise Card Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. To install an iRAC6 Enterprise Card: Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet.

  • Page 42: Cooling Shroud

    Replacing Appliance Components Figure 13 Removing and Installing the iRAC6 Enterprise Card iRAC6 Enterprise card VFlash media slot VFlash SD card RJ-45 Ethernet port (underneath card) retention standoff posts (2) iRAC6 Enterprise card connector Cooling Shroud The appliance provides a cooling shroud that directs airflow from the cooling fans over the appliance processor(s) and memory module(s).

  • Page 43: Installing The Cooling Shroud

    Cooling Fans Figure 14 Removing and Installing the Cooling Shroud lift handles alignment tabs processors Installing the Cooling Shroud To install the cooling shroud: Align the tabs on the right side of the cooling shroud with the cutouts in the right chassis wall.

  • Page 44: Removing A Cooling Fan

    Replacing Appliance Components Removing a Cooling Fan Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. The cooling fans are hot-swappable.

  • Page 45: Removing The Fan Bracket

    Cooling Fans Removing the Fan Bracket Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. To remove the fan bracket: Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet.

  • Page 46: Optical Drive

    A slimline optical drive slides into the front panel and connects to the DVD-ROM SATA controller on the system-board. As you face the Mirapoint appliance, the optical drive is on the right side. DVD devices are data only. Removing the Optical Drive Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance.
  • Page 47 Optical Drive Route the interface cable along the inside right wall of the chassis. See Cable Routing on page 46 or Figure 18 on page 42 for the 3.5-inch backplane chassis. Connect the cable to the SATA_A connector on the system-board.See Figure 34 on page 85 for the location of the connector.

  • Page 48: Integrated Storage Controller Card

    Replacing Appliance Components Figure 18 Routing the Optical Drive Cable (3.5-inch Hard-Drive Chassis) optical drive connector DVD/TBU_PWR connector cable retention bracket SATA_A connector Integrated Storage Controller Card Your appliance includes a dedicated expansion-card slot on riser 1 for an integrated storage controller card that provides the storage subsystem for your appliance’s internal hard drives.

  • Page 49: Installing The Integrated Storage Controller Card

    Integrated Storage Controller Card Disconnecting the RAID battery cable from a RAID card can cause data loss if the dirty cache LED on the card is lit. The LED indicates that data is still cached in controller memory and the data was not cleared at appliance shutdown. If necessary, disconnect the RAID battery cable from the controller.
  • Page 50 Replacing Appliance Components Connect the SAS_0 cable to the storage controller’s SAS_0 connector, and connect the SAS_1 cable to the controller’s SAS_1 connector. Be sure to connect the cable according to the connector labels on the cable. The cables are not operational if reversed. For a battery-cached RAID controller, install the RAID battery.

  • Page 51: Raid Battery

    RAID Battery RAID Battery Use the following procedures to replace a failed RAID controller card battery. Removing a RAID Battery To remove a RAID battery: Pull back gently on the right edge of the battery bay and draw out the RAID battery from the battery carrier.

  • Page 52: Cable Routing

    Replacing Appliance Components Cable Routing Cables that extend through the appliance front-to-back are routed along a cable path within the interior right wall of the appliance chassis. The cables are secured by a cable retention bracket that attaches to the inner wall. Removing the Cable Retention Bracket To remove the cable retention bracket: Remove the cooling shroud.

  • Page 53: Expansion Cards And Expansion-Card Risers

    Expansion Cards and Expansion-Card Risers Expansion Cards and Expansion-Card Risers The appliance supports up to four PCI Express (PCIe) expansion cards on two expansion-card risers. Expansion-card riser 1 provides two PCIe x4-link Gen 2 expansion slots. ◆ Expansion-card riser 2 provides two PCIe x8-link Gen 2 expansion slots. ◆...

  • Page 54: Installing An Expansion Card

    Replacing Appliance Components Table 5 Expansion-Card Installation Order (Continued) Greater Card Than Priority Card Type Slot Priority Allowed 15W? PERC 6/E controller 3,4,1 10 Gb NIC 3,4,1,2 All other Dell cards 3,4,1 All other NICs 1,2,3,4 Non-Dell storage cards 1,2,3,4 Maximum of 2 of any card whose maximum power exceeds 15W.

  • Page 55: Removing An Expansion Card

    Expansion Cards and Expansion-Card Risers Install the expansion card: If the expansion card is 24.13 cm (9.5 in), align its front edge with the front card guide (Figure 23 on page 50). Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the expansion-card riser board.

  • Page 56: Removing Expansion-Card Riser 1

    Replacing Appliance Components Figure 23 Removing or Installing an Expansion Card front card guide expansion-card riser 2 expansion-card connector expansion-card guide latch expansion card Removing Expansion-Card Riser 1 Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance.

  • Page 57: Installing Expansion-Card Riser 1

    Expansion Cards and Expansion-Card Risers Installing Expansion-Card Riser 1 The appliance does not start with a riser board removed. To install the expansion-card riser 1: Aligning the pin collar over the mounting pin on the appliance board, lower expansion-card riser 1 until the board connector is firmly seated into the appliance board socket (Figure 24).

  • Page 58: Removing Expansion-Card Riser 2

    Replacing Appliance Components Removing Expansion-Card Riser 2 Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. You must remove all expansion cards from the expansion-card riser before removing the riser from the appliance.

  • Page 59: Removing Expansion-Card Riser 2 From The Expansion-Card Bracket

    Expansion Cards and Expansion-Card Risers Figure 25 Removing and Installing Expansion-Card Riser 2 expansion-card riser 2 release latch pin collars (2) mounting pins (2) riser 2 connector on appliance board Removing Expansion-Card Riser 2 From the Expansion-Card Bracket To remove expansion-card riser 2 from the expansion-card bracket: Power off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet.

  • Page 60: Installing The Riser 2 Board On The Expansion-Card Bracket

    Replacing Appliance Components Figure 26 Removing and Installing the Riser 2 Board expansion-card bracket tab hook (4) tab slot (4) riser 2 board screw Remove the expansion-card riser board: Using a Phillips screwdriver, remove the securing screw from the assembly (Figure 26).

  • Page 61: Memory

    Memory Memory Your appliance supports DDR3 ECC unbuffered DIMMs (UDIMMs). The appliance contains 18 memory sockets split into two sets of nine sockets, one set for each processor. Each nine-socket set is organized into three channels of three memory sockets per channel. The first socket of each channel is marked with white release levers.

  • Page 62: Installing Memory Modules

    Replacing Appliance Components Handle each memory module only by the card edges, ensuring not to touch the components on the module. Reinstall the cooling shroud. Close the appliance. See Closing the Appliance on page 30. Reconnect your appliance and peripherals to their electrical outlets, and power on the appliance.

  • Page 63: Processors

    To remove a processor: Prior to upgrading your appliance, download the latest appliance BIOS version to install the update on your appliance. For use, contact your Mirapoint representative. Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet.
  • Page 64 Replacing Appliance Components Figure 28 Installing and Removing the Heat Sink 1 heat sink 2 release lever (2) The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.

  • Page 65: Installing A Processor

    Processors Figure 29 Installing and Removing a Processor socket-release lever processor processor shield notch in processor (2) socket key (2) ZIF socket Be careful not to bend any of the pins on the ZIF socket when removing the processor. Bending the pins can permanently damage the appliance board. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor.

  • Page 66: System Battery

    Replacing Appliance Components Align the processor with the socket keys on the ZIF socket (Figure 29). Install the processor in the socket. Positioning the processor incorrectly can permanently damage the appliance board or the processor. Be careful not to bend the pins in the socket. With the release lever on the processor socket in the open position, align the processor with the socket keys and set the processor lightly in the socket.

  • Page 67: Installing The System Battery

    System Battery To remove the system battery: Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet. Open the appliance. See Opening the Appliance on page 30. Remove the fan bracket. See Removing the Fan Bracket on page 39.

  • Page 68: Control Panel Assembly (Service-Only Procedure)

    Replacing Appliance Components Control Panel Assembly (Service-only Procedure) The control panel assembly consists of two separate modules—the display module and the control panel circuit board. Use the following instructions to remove and install either module. Removing the Control Panel Display Module Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance.

  • Page 69: Removing The Control Panel Board

    Control Panel Assembly (Service-only Procedure) Figure 31 Removing and Installing the Control Panel front panel screw (Torx) display module cable control panel board control panel cable mounting screws (3 Torx) display module Removing the Control Panel Board Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance.

  • Page 70: Installing The Control Panel Board

    Replacing Appliance Components Using a T10 Torx driver, remove the three screws that secure the control panel board to the appliance chassis and remove the board. Installing the Control Panel Board To install the control panel board: Install the front panel screw in the screw hole located beneath the left USB connector (Figure 31 on page 63).

  • Page 71: Installing A Sas Backplane

    System-Board (Service-Only Procedure) While pulling the blue latch toward the front of the appliance, slide the backplane upward. See Removing the SAS Backplane on page 64. When the backplane cannot slide upward any farther, pull the backplane toward the back of the appliance to remove it from the retention hooks. Lift the board out of the appliance, being careful to avoid damaging components on the face of the board.
  • Page 72 Replacing Appliance Components To remove the system-board: Power off the appliance and attached peripherals, and disconnect the appliance from the electrical outlet. Open the appliance. See Opening the Appliance on page 30. Remove the power supplies. See Removing a Power Supply on page 33.

  • Page 73: Installing The System-Board

    System-Board (Service-Only Procedure) Figure 32 System-Board Removal system-board tray riser release pin system-board Installing the System-Board To install the system-board: Unpack the new system-board and remove the label placard that is inserted in the memory module socket. Remove the labels from the placard and affix them to the information tag on the front of the appliance (Figure 1 on page 13).
  • Page 74 Replacing Appliance Components Reconnect all power and interface cables (see Figure 34 on page 93 for the locations of the connectors on the system-board). If removed, reinstall the SAS backplane and all hard drives. See System-Board (Service-Only Procedure) on page 65. Install all expansion cards.

  • Page 75: Troubleshooting Your Appliance

    Troubleshooting Your Appliance This chapter describes potential component failures and provides replacement procedures. Topics include: Troubleshooting Appliance Startup Failure on page 70 ◆ ◆ Troubleshooting External Connections on page 70 Troubleshooting the Video Subsystem on page 70 ◆ Troubleshooting a USB Device on page 70 ◆...

  • Page 76: Troubleshooting Appliance Startup Failure

    Troubleshooting Your Appliance Troubleshooting Appliance Startup Failure If your appliance halts during startup prior to video imaging or LCD messaging, especially after installing an operating system or reconfiguring your appliance’s hardware, check for the following conditions. Invalid memory configurations could cause the appliance to halt at startup ◆...

  • Page 77: Troubleshooting A Serial I/O Device

    Troubleshooting a Serial I/O Device If the problem is not resolved, proceed to the next step to begin troubleshooting the other USB devices attached to the appliance. Power down all attached USB devices and disconnect them from the appliance. Restart the appliance and, if your keyboard is functioning, enter the System Setup Program.

  • Page 78: Troubleshooting A Wet Appliance

    Troubleshooting Your Appliance Ensure that the appropriate drivers are installed and the protocols are bound. Enter the System BIOS and confirm that the NIC ports are enabled. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed and duplex.

  • Page 79: Troubleshooting A Damaged Appliance

    Troubleshooting a Damaged Appliance If the appliance does not start properly, see Getting Technical Support page 2. If the appliance starts properly, shut down the appliance and reinstall the rest of the components that you removed in step 3. See Installing an Expansion Card on page 48.

  • Page 80: Troubleshooting Power Supplies

    Troubleshooting Your Appliance Reconnect the appliance to the electrical outlet and power on the appliance. Enter the System Setup program. If the date and time are not correct in the System Setup program, replace the battery. See System Battery on page 60. If the problem is not resolved by replacing the battery, see Getting Technical Support...

  • Page 81: Troubleshooting Appliance Cooling Problems

    Troubleshooting Appliance Cooling Problems Troubleshooting Appliance Cooling Problems Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. Ensure that none of the following conditions exist: Appliance cover, cooling shroud, drive blank, power supply blank (in single ◆...

  • Page 82: Troubleshooting Memory

    Troubleshooting Your Appliance Troubleshooting Memory Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. Invalid memory configurations can cause your appliance to halt at startup without video output.

  • Page 83: Troubleshooting An Optical Drive

    Troubleshooting an Optical Drive Install the cooling shroud. See Installing the Cooling Shroud on page 37. Close the appliance. See Closing the Appliance on page 30. Reconnect the appliance to its electrical outlet, and power on the appliance and attached peripherals. As the appliance boots, observe any error message that appears on the screen or the LCD panel on the front of the appliance.

  • Page 84: Troubleshooting A Hard Drive

    Troubleshooting Your Appliance Troubleshooting a Hard Drive Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. This troubleshooting procedure can destroy data stored on the hard drive.

  • Page 85: Troubleshooting A Storage Controller

    Troubleshooting a Storage Controller Troubleshooting a Storage Controller Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. To troubleshoot a storage controller: Run the appropriate online diagnostic test.

  • Page 86: Troubleshooting Expansion Cards

    Troubleshooting Your Appliance Troubleshooting Expansion Cards Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance. When troubleshooting an expansion card, see the documentation for your AOS release and the expansion card.

  • Page 87: Troubleshooting The Processors

    Troubleshooting the Processors Run the appropriate diagnostic test. If the tests fail, see Getting Technical Support on page 2. Troubleshooting the Processors Only trained service technicians are authorized to remove the appliance cover and access any of the components inside the appliance. Before you begin this procedure, review the safety instructions that came with the appliance.
  • Page 88 Troubleshooting Your Appliance Install the processor with the processor you removed in 13. See Installing a Processor on page 59. Install the cooling shroud. See Installing the Cooling Shroud on page 37. Repeat 15 through 17. If the problem persists, the system board is faulty. See Getting Technical Support on page 2.

  • Page 89: Jumpers And Connectors

    Jumpers and Connectors This chapter provides specific information about the appliance jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the appliance. Topics include: System-Board Jumpers on page 84 ◆...

  • Page 90: System-Board Jumpers

    Jumpers and Connectors System-Board Jumpers For information on resetting the password jumper to disable a password, see Disabling a Forgotten Password on page 88. Figure 33 System-Board Jumpers Jumper Setting Description PWRD_EN Pins 2 and 4 The password feature is enabled. (default) Pins 4 and 6 The password feature is disabled and iRAC6...

  • Page 91: System-Board Connectors

    System-Board Connectors System-Board Connectors Figure 34 System-Board Connector 17 16 15 14 11 10 Connector Description RISER2 expansion-card riser 2 connector RISER1 expansion-card riser 1 connector iRAC6 iRAC6 Enterprise card connector SATA_A SATA A connector SATA_B SATA B connector memory module slot B1(white release lever) memory module slot B4 memory module slot B7 memory module slot B2(white release lever)
  • Page 92 Jumpers and Connectors Connector Description FAN5 Cooling fan BP_PWR Backplane power connector CPU2 Processor 2 FAN4 Cooling fan BATTERY System battery DVD/TBU_PWR Power connector for optical drive and tape backup unit FAN3 Cooling fan CPU1 Processor 1 CTRL_USB Control panel USB interface connector FAN2 Cooling fan CTRL_PNL...

  • Page 93: Sas Backplane Board Connectors

    SAS Backplane Board Connectors SAS Backplane Board Connectors Figure 35 SAS Backplane Board for 3.5-Inch Hard Drives (6 Slots) front back drive 1 connector drive 0 connector drive 3 connector drive 2 connector drive 5 connector drive 4 connector backplane power (BP_PWR) SAS A connector SAS B connector Expansion-Card Riser-Board Components and PCIe...

  • Page 94: Disabling A Forgotten Password

    Jumpers and Connectors release button Figure 37 Standard PCIe Expansion-Card Riser 2 Components chassis intrusion switch screw slot 3 PCIe x8 link (full-height, slot 4 PCIe x8 link (full-height, 24.13-cm [9.5-in] length) 24.13-cm [9.5-in] length) pin collars (2) card edge connector Disabling a Forgotten Password The appliance's software security features include a system password and a setup.
  • Page 95 Disabling a Forgotten Password If you assign a new appliance and/or setup password with the jumper plug still in the disabled position, the appliance disables the new password(s) the next time it boots. Power off the appliance, including any attached peripherals, and disconnect the appliance from the electrical outlet.
  • Page 96 Jumpers and Connectors...
  • Page 97 1. Scope. This License governs you (“User”) and your use of any and all computer software, any printed or electronic documentation, or other code, whether on disk, in read only memory, or on any other media (collectively, the “Mirapoint Software”) provided to you as part of or with a Mirapoint Product.
  • Page 98 Mirapoint’s total liability to you for all damages exceed the amount paid for this License to the Mirapoint Software. 8. Export Control. As required by the laws of the United States and other countries, User represents and warrants that it: (a) understands that the Mirapoint Software and its components may be subject to export controls under the U.S.

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