Do you have a question about the InfoKey and is the answer not in the manual?
Questions and answers
Marcelino
March 31, 2025
I can power on and off the infokey on (segway comes on), but I can't get the smiley face on....
1 comments:
Mr. Anderson
May 14, 2025
The smiley face icon appears on the InfoKey to indicate a positive status of your Segway. To see the smiley face, ensure your Segway is operating normally without any system faults or safety shutdowns. The icon reflects the current system status—happy for normal, neutral or sad for issues.
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Inc. that have been registered in the United States and in other countries. All other marks are trademarks or common law marks of Segway Inc. Failure of a mark to appear in this guide does not mean that Segway Inc. does not use the mark, nor does it mean that the product is not actively marketed or is not significant within its relevant market.
Introduction .............................. 1 Working with InfoKeys ..........................2 Preparing an InfoKey for Programming ............................2 Returning an InfoKey to Service ..............................2 Installing and Uninstalling the InfoKey Programming Tool Software ..............3 Installing ......................................3 Uninstalling ......................................6 Setting Up the Programming Fixture ......................7 Connecting the Programming Fixture ............................7...
Preface This guide describes how to set up and operate the Segway InfoKey Programming Tool. Conventions The following conventions are used throughout this guide. Standards Safety messages for this guide and product safety signs and labels are based on standards set forth by the American National Standards Institute for Product Safety Information in Product Manuals, Instructions, and Other Collateral Materials (ANSI).
Before You Begin The computer used to run the InfoKey Programming Tool software must have a high-speed Internet connection. You must register your InfoKey Programming Tool with Segway before use. Complete the following steps to register: Locate the 12-digit serial number printed on the outside of the box and on the bottom of the programming fixture.
Introduction The Segway InfoKey Programming Tool gives you the ability to create, duplicate, and adjust settings for InfoKey™ Controllers (InfoKeys). The InfoKey Programming Tool includes the software application and the programming fixture. This guide describes the following procedures: • Working with InfoKeys •...
Segway PT and press the power/standby Remove the battery to button . expose the programming connections. NOTE: Refer to the InfoKey Controller section in the Segway Personal Transporter (PT) i2, x2 Reference Manual for more information about InfoKey operation. Working with InfoKeys...
Installing and Uninstalling the InfoKey Programming Tool Software Installing Complete the following steps to install the InfoKey Programming Tool software. NExT Insert the installation CD. If the installation screen Click to continue. does not appear, navigate to the CD drive and The Please Disconnect window appears.
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Segway terms and conditions this window you can view and accept the default start and continue. menu folder, or change the location for the InfoKey The second License Agreement window appears. Read the Programming Tool shortcut. terms for Nlog.
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NOTE: Select a USB port on the computer that you can dedicate to the InfoKey programming fixture. Once the software is installed, The window status changes to Installing, then to if you connect the programmer to a different USB port it may not Installation Complete.
Uninstalling Complete the following steps to uninstall the InfoKey Programming Tool software. From the Add or Remove Programs program Click UNINSTALL to remove the InfoKey Programming Tool or the InfoKey Programming Tool directory, from your computer. run Uninstall InfoKey Programming Tool.
Setting Up the Programming Fixture The Segway InfoKey Programming Fixture provides the hardware connection required to create and change InfoKey configurations. The programming fixture connects to your computer through a standard USB cable (provided) and does not require any other power source.
Connecting an InfoKey to the Programming Fixture Complete the following steps to connect an InfoKey to the programming fixture. Place the InfoKey, screen side up, over the center of the Placing your fingers on the InfoKey’s outer plastic housing, programming fixture. Align the flyguy logo on the InfoKey press straight down until it locks into place.
Removing an InfoKey from the Programming Fixture Complete the following steps to remove an InfoKey from the programming fixture. Position your fingers on the sides of the InfoKey as shown. Lift the InfoKey straight up and away from the Gently press the InfoKey straight down and release. The programming fixture.
Programming an InfoKey This section describes how to log in, create a new InfoKey, duplicate an existing InfoKey, change the configuration of an existing InfoKey, and find more information. NOTE: Before continuing, make sure you have a valid user name and password. For more information see the Before You Begin section (p. ii) or contact Segway Technical Support at 603-222-6150.
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Upon entering the correct user name and password, the system displays the Main Menu . From the Main Menu you can choose to create a new InfoKey (CREATE), change the configuration of an existing InfoKey (ChANGE), or find more information (INFO). Programming an InfoKey...
Duplicating an InfoKey Use the CREATE function and complete the following steps to program a new InfoKey by duplicating an existing InfoKey. (Continued) BEFORE YOU BEGIN make sure you have the following items: • The InfoKey to be duplicated. Connect the programming fixture as described in the •...
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(p. 2) before using the InfoKey. The default view appears on the InfoKey screen. NOTE: Set the InfoKey’s time as described in the Segway Personal Transporter (PT) i2, x2 Reference Manual . When the duplicate InfoKey is ready, the system displays the InfoKey has been successfully duplicated window.
Creating a New InfoKey from an ID Card Use the CREATE function and complete the following steps to program a new InfoKey by scanning the InfoKey Controller Identification card shipped with every PT. BEFORE YOU BEGIN make sure you have the following items: •...
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Creating a New InfoKey from an ID Card (continued) Click APPLY to create the new InfoKey. When the new InfoKey is ready, the system displays the InfoKey has been successfully configured window. The system displays the Place the New InfoKey in the fixture window.
Changing an InfoKey Use the ChANGE function and complete the following steps to change the configuration of an InfoKey. Start the InfoKey Programming Tool and log in. (Continued) When the reading is complete, the system displays the The system displays the Take the InfoKey to be modified current InfoKey configuration.
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Users who have their regional PC settings adjusted to display KM/H will notice the values they enter rounded to the nearest MPH equivalent. Refer to the InfoKey Speed Settings Conversion Table (p. 21) for more information. Shutdown/Timeout (seconds): Shutdown/Timeout is the period of time the Segway PT will remain powered on in standby mode.
Complete the Returning an InfoKey to Service procedure (p. 2) before using the InfoKey. The default view appears on the InfoKey screen. NOTE: Set the time as described in the Segway Personal Transporter (PT) i2, x2 Reference Manual . Finding More Information From the Main Menu , you can click Info to view help, information about the system, and support.
PC that you installed it on and recognized by the Programming Tool software. how can I request a copy of the InfoKey ID card for a • Is the light ring around the top of the programming fixture...
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Why can’t I see the Programming Tool software window What are the minimum PC requirements for the InfoKey I was working in? Programming Tool? • Press CTRL-TAB to cycle through the application windows • Operating System must be Windows XP Professional, you have open.
InfoKey Speed Settings Conversion Table InfoKey speed settings are programmed in increments of 0.5 MPH, even when the user’s display is set to KM/H. Use the following table to see what entered KM/H values will be rounded to and how this equates to the MPH value that will be programmed.
Usage Errors connection to the PC. Unable to read InfoKey configuration. • Make sure the InfoKey is properly installed in the Unable to write InfoKey configuration. programming fixture and the programming light Unable to establish connection to InfoKey. ring is lit.
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Verify you have Administrative rights to your PC. An error occurred while checking for updates. The • Contact Segway Technical Support if the issue InfoKey Programming Tool will check for updates at continues. the next login. An error occurred while installing updates. The InfoKey Programming Tool will try to install updates at the next login.
Duplicate InfoKey: The InfoKey Programming Tool option that you to set the InfoKey top speed in Standard mode. you can use to copy the configuration of an existing InfoKey to another InfoKey. Top Speed–Turtle: The InfoKey Programming Tool option that allows you to set the InfoKey top speed in Beginner mode.
Need help?
Do you have a question about the InfoKey and is the answer not in the manual?
Questions and answers
I can power on and off the infokey on (segway comes on), but I can't get the smiley face on....
The smiley face icon appears on the InfoKey to indicate a positive status of your Segway. To see the smiley face, ensure your Segway is operating normally without any system faults or safety shutdowns. The icon reflects the current system status—happy for normal, neutral or sad for issues.
This answer is automatically generated