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Nexleaf Analytics CT5 Manual

Remote temperature monitoring: basic troubleshooting
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Remote Temperature Monitoring:
Basic Troubleshooting
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Summary of Contents for Nexleaf Analytics CT5

  • Page 1 Remote Temperature Monitoring: Basic Troubleshooting...
  • Page 2 RESET is used in following situations: 1. After replacing the sensor(s) 2. This is the primary step in clearing any sort of errors on the display of the CT5 – e.g. SD card error. Steps: Use a pin to push the RESET button or the...
  • Page 3 • Ensure the SD card and SIM card are properly inserted into the CT5. • Switch OFF the CT5. Hold the function button down while switching ON the CT5. • Continue holding the function button until the display screen shows ‘Service Mode.’...
  • Page 4 Remote Temperature Monitoring: Advanced Troubleshooting...
  • Page 5 • Issue 2: Display screen is blank (back light on) • Issue 3: Data not uploading to Nexleaf dashboard • Issue 4: CT5 display shows ‘reg denied’ • Issue 5: Display is blank but data is uploaded to dashboard • Issue 6: Display shows ‘SD Card Failure/Error’...
  • Page 6 Issue 1: Display screen is blank (back light off)

  • Page 7: Power Supply

    • Replace CT5 charger with android phone charger to check if CT5 is getting charged. • Dust off / clean CT5 if dusty and/or dirty.
  • Page 8 Charger (2/3) How to check if the charger is faulty? 1. An android phone charger can be used in place of the device charger to check if the charger is faulty or not. 2. If the charger is not working, then contact your RTM Deployment Advisor 3.You will receive a spare charger.
  • Page 9 • Order spare charger for CT5, or • Send CT5 for repair if the problem is with CT5 charger port. NOTE: If the problem was with the power source and it has been rectified, CT5 will require 10 minutes to recharge before it starts working again.
  • Page 10 Issue 2: Display screen is blank (back light on)
  • Page 11 LCD (1/2) Analysis Action • LCD display is not working • Reset the CT5 by taking a push pin and holding the RESET button on the side of the CT5 down for a few seconds.
  • Page 12 • Check if voltage stabilizer is working. • Check the plug point is working by plugging in a phone charger or any other electronic device. • Replace CT5 charger with android phone charger to check if CT5 is getting charged.
  • Page 13 Issue 3: Data not uploading to Nexleaf dashboard...
  • Page 14 • Check if voltage stabilizer is working. • Check the plug point is working by plugging in a phone charger or any other electronic device. • Replace CT5 charger with android phone charger to check if CT5 is getting charged.
  • Page 15 Reset (2/5) Analysis Action • Reset the CT5 by taking a push pin and • Any error on screen, e.g. ‘SD card error’ etc. holding the RESET button on the side of the CT5 down for a few seconds.

  • Page 16: How To Restore Factory Settings

    4. Continue holding the function button till the display screen shows ‘Service Mode’ 5. Release the function button. 6. CT5 will show ‘Buzzer test’. Press the stop alarm button. 7. RESET when normal screen is restored. This is used in following situations: A.
  • Page 17 Analysis Verify • Network and data service issues • Check CT5 display for current date & time • If date & time is normal, switch off the device and remove the SIM • Insert SIM in primary slot in mobile phone •...
  • Page 18 • If problem was with CT5 charger, then change the charger. • If SIM card was not working, replace SIM. Push configuration settings on CT5 from Nexleaf dashboard after the SIM is replaced. Please see the dashboard guide for more information.
  • Page 19 Issue 4: CT5 Display Shows ‘reg denied’...
  • Page 20 Reset (1/3) Analysis Action • Data services on SIM not available • Reset the CT5 by taking a push pin and holding the RESET button on the side of the CT5 down for a few seconds.
  • Page 21 Analysis Verify • Check network percentage and SIM card • Check CT5 display for current date & time • If date & time is normal, switch off the device and remove the SIM • Insert SIM in primary slot in mobile phone •...
  • Page 22 Resolution (3/3) Corrective action required: • Insert new SIM in SIM slot 1. • Restore Factory Settings after new SIM is inserted in the CT5. • Push configuration settings on CT5 from Nexleaf dashboard after SIM is replaced.
  • Page 23 Analysis Action • CT5 software or hardware issue • Reset the CT5 by taking a push pin and holding the RESET button on the side of the CT5 down for a few seconds. If the display returns to normal then this was a software issue.
  • Page 24 • SD card not inserted firmly in slot • Insert SD card securely in SD card slot. Action • Switch OFF CT5, remove SD card from the slot, re-insert SD card. Ensure click sound was there to confirm correct insertion.
  • Page 25 Issue 7: Device Alerts...
  • Page 26 • Check the SIM is active: • Dust off/clean if dirty • Open the back cover, switch OFF CT5, take out the SIM and insert it in another phone to check • Check if bill has been paid for the SIM card...
  • Page 27 Connectivity (2/3) The SIM card can show connectivity, i.e. there can be a number % in front of G but the data and SMS service may be de-activated if bill has not been paid. To check this: 1. Switch OFF the device and take out the SIM card by pushing it and pulling it out of SIM slot 1.
  • Page 28 SD Card 3/3 NONE !! If the device display shows ‘SD card failure’, contact your RTM Deployment Advisor for device replacement. Please DO NOT remove the SD card. Each SD card is pre-loaded with encrypted software and is useless in any other device.
  • Page 29 Issue 8: Sensors...
  • Page 30 • Plug the working sensor into the port of the faulty sensor. • The function button will force the CT5 to update the temperature readings. Press the function button and wait 1 minute. • Cycle through the display and check if the faulty sensor now shows correct temperature.
  • Page 31 • Plug the working sensor into the port of the faulty sensor. • The function button will force the CT5 to update the temperature readings. Press the function button and wait 1 minute. • Cycle through the display and check if the faulty sensor now shows correct temperature.
  • Page 32 Corrective action required: • If it shows correct temperature, sensor needs to be replaced. • If it continues to show incorrect temperature reading then CT5 needs to be replaced. NOTE: All sensors do not need replacing if a single sensor is showing abnormal temperature ( e.g.
  • Page 33 • The sensor cables are securely inserted • Ensure that the sensor is connected into the CT5. properly to the CT5 and is not damaged in • Take the sensor that shows correct any way temperature reading and plug it in the port of the sensor which has no reading.
  • Page 34 Issue 8b cont.: One ore more t emperature reading not displayed Corrective action required: • If it shows correct temperature, sensor needs to be replaced. • If it continues to show incorrect temperature reading, then CT5 needs to be repaired.
  • Page 35 Issue 8c: Sensor Replacement After ordering the spare sensors from Nexleaf, please follow the steps listed for sensor replacement.

  • Page 36: Sensor Replacement

    Sensor Replacement 1. Locate SENSOR CABLES. Look at the SENSOR PORTS on the device. 2. Match each SENSOR CABLE to the SENSOR PORT of the same color if SENSOR CALBE has colored plastic strip around it.
  • Page 37 Sensor Replacement (1/5) • Identify and unplug the damaged or broken sensor cable from the CT5. In this example, it’s the middle (B/yellow) sensor...
  • Page 38 Sensor Replacement (2/5) • Plug in the new sensor without unwinding the cable. • Press the function button for new readings to confirm ‘new sensor’ is working.
  • Page 39 Sensor Replacement (3/5) • Take out the damaged/ broken sensor cable both from the temp CT5 and the CCE by removing the black tape. • Open the clip and remove the sensor cable.
  • Page 40 Sensor Replacement (4/5) • Put the new sensor cable at the correct position inside the CCE, securing with clip and Dry the surface of the CCE thoroughly before tape. putting clip or tape. • Ensure that the CCE surface is dry before putting the tape and clip by wiping it with cloth/cotton.
  • Page 41 Sensor Replacement (5/5) • Reset the device using a pin. • Confirm all temperature readings by cycling through the display. • Wind up & tie the additional sensor cable behind the CCE.
  • Page 42 Issue 9: Battery Replacement...

  • Page 43: Battery Replacement

    Battery Replacement (1/9) • Remove the back screws of the back panel using the special triangle screwdriver.
  • Page 44 Battery Replacement (2/9) • Gently open the back panel away from the case without pulling it.
  • Page 45 Battery Replacement (3/9) • Turn the power switch OFF. The Screen Display should not be lit up. Switch...
  • Page 46 Battery Replacement (4/9) • To disconnect the old battery, press gently on the batter connector and pull the wire away from the battery plug. Gently pull it out.
  • Page 47 Battery Replacement: Step 5 • Use a flat tool to help pry the battery off of the back panel. • Be careful not to bend or break the back panel.
  • Page 48 Battery Replacement (6/9) • The new battery comes with double sided tape already attached to it. Peel off the backing from the tape and reattach to the battery panel. • When sticking the NEW battery on the back panel, ensure its in the same orientation or else the wire can fall short or get pulled at.
  • Page 49 Battery Replacement (7/9) • Using the correct orientation of the plug, gently push the battery connector of the new battery back into the battery plug. Gently push it inside. The battery is now connected to the plug and the back cover.
  • Page 50 Battery Replacement (8/9) • Turn the power switch back The Screen Display should be lit up. Switch ON...
  • Page 51 • Use the special screwdriver to close the back panel. • This is the last step. Please connect the sensors and place the CT5 back on the wall. NOTE: New battery will require 15 minutes of power before the CT5 light comes...
  • Page 52 SOPs • SOPs should be laminated and given to each HF personnel on the day of training. • The nurses should be trained on how to respond to SMS alerts by following their SOPs. • Best to hang the SOPs on the wall next to the fridge. •...
  • Page 53 Thank You! INFO@NEXLEAF.ORG WWW.NEXLEAF.ORG...