Samsung MS11J5023A Series User Manual page 30

Troubleshooting
Problem Cause
The door cannot be Food residue is stuck
opened properly. between the door and
oven interior.
The oven does not The oven may not work,
heat. too much food is being
cooked, or improper
cookware is being used.
Heating is weak or The oven may not work,
slow. too much food is being
cooked, or improper
cookware is being used.
The warm function The oven may not work,
does not work. too much food is being
cooked, or improper
cookware is being used.
30 English
MS11J5023AS_AC_DE68-04366A-02_EN.indd 30
Action Problem
Clean the oven and then The thaw function
open the door. does not work.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again. The interior light
Use a cooking container with is dim or does not
a flat bottom. turn on.
Put one cup of water in a
microwave-safe container
and run the microwave
for 1-2 minutes to check
whether the water is heated.
A beeping sound
Reduce the amount of food
occurs during
and start the function again.
cooking.
Use a cooking container with
a flat bottom.
Put one cup of water in a
The oven is not
microwave-safe container
level.
and run the microwave
for 1-2 minutes to check
There are sparks
whether the water is heated.
during cooking.
Reduce the amount of food
and start the function again.
When power is
Use a cooking container with
a flat bottom. connected, the oven
immediately starts
to work.
Cause Action
The oven may not work, Put one cup of water in a
too much food is being microwave-safe container
cooked, or improper and run the microwave
cookware is being used. for 1-2 minutes to check
whether the water is heated.
Reduce the amount of food
and start the function again.
Use a cooking container with
a flat bottom.
The door has been left The interior light may
open for a long time. automatically turn off when
the Eco function operates.
Close and reopen the door
or press the Cancel button.
The interior light is Clean the inside of the oven
covered by foreign matter. and check again.
If the Auto Cook function After turning over the food,
is being used, this beeping press the Start button again
sound means it's time to to restart operation.
turn over the food during
thawing.
The oven is installed on an Make sure the oven is
uneven surface. installed on flat, stable
surface.
Metal containers are used Do not use metal containers.
during the oven/thawing
functions.
The door is not properly Close the door and check
closed. again.
2017-12-21 9:41:52