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Related Manuals for Citel Portico TVA Series
Summary of Contents for Citel Portico TVA Series
- Page 1 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE 12 and 24 Port Portico Installation and Configuration Guide Release 6.01.0 Includes P-Phone Central Office version Document Number: G-SIP3D-RUC Version: BB.1...
- Page 2 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Version: AH Document Number: G-SIP3D-RUC...
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Page 3: Table Of Contents
UIDE BOUT THIS GUIDE This guide provides installation and configuration instructions, necessary for the proper and safe functioning of the 12 or 24 port Citel Portico TVA (Portico TVA). Before the Main Contents there now follows some important sections to look Safety Information. -
Page 4: Important Information
Citel does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommunications... -
Page 5: Symbols And Conventions
ORTICO NSTALLATION AND ONFIGURATION UIDE services or facilities accessed through or connected to it. Citel will not be responsible for any charges that result from such authorized or unauthorized use. Symbols and Conventions Important symbols and conventions used throughout this guide are shown below. -
Page 6: Contacting Citel
24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Contacting Citel Citel Technologies (UK) Ltd Citel Technologies, Inc Mail Loughborough Innovation 221 Commerce Drive Centre Amherst Holywell Park, New York, Loughborough LE11 3AQ 14228 USA United Kingdom support@citel.com Email www.citel.com +1 877 248 3587 (USA and Canada)– select the support option... -
Page 7: Product Numbers
24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Product Numbers The information contained within this document refers to the following products (part numbers will be followed by “41” for UK/EU versions): Part Number Description H-SIP3D-RUC12 Portico TVA12D 12 port (digital) H-SIP3DZ-RUC12 Portico TVA12D 12 port (digital) with 1 FXO port H-SIP3DY-RUC12... -
Page 8: Safety Information
24 P ORTICO NSTALLATION AND ONFIGURATION UIDE AFETY NFORMATION Before attempting installation, ensure you have read and comply with all instructions including the Safety Information in this guide. Also ensure you communicate the same information to the users and administrators of the telephone system in which Portico TVA is operating. -
Page 9: Power Surges
Only an authorized technician should open the unit for required maintenance or upgrading purposes. Changes or modifications not expressly approved by Citel could void the user's authority to operate the equipment. Follow all procedures outlined in the technical documentation in the... -
Page 10: Central Office Installation Of P-Phone Tva With -48Vdc
24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Central Office Installation of P-Phone TVA with -48VDC version This section contains additional safety information relating to the TVA part H-SIP3P-RUC24DC and H-SIP3P-RUC12DC. numbers Disconnect devices: An external disconnect device should be included in the end installation. A readily accessible disconnect device should be included so that a service engineer can conveniently remove power before servicing the equipment, should the need arise. - Page 11 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE ONTENTS Overview......................1 What is Portico TVA? ........................ 1 What does Portico TVA do? ...................... 1 How does it do that?........................2 Compatible products ......................... 3 Softswitches ..............................3 Telephones ................................ 3 What’s in the box? ........................4 New in this release ........................
- Page 12 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Configuring Portico TVA Using The Web MI..........28 Administrator Portal......................... 29 Setting Date and Time......................30 Setting Up Dialing Rules ......................31 Adding a Dialing Rule ............................31 Editing a Dialing Rule ............................32 Configure Network........................
- Page 13 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE What can be connected to the FXO port? ................67 How are the FXO ports configured?..................67 Analog FXO Pool and Analog FXOn key ......................68 Speed Dial ............................... 68 Dialing Rule ..............................69 SIP Softswitch ..............................
- Page 14 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE Version: BB Document Number: G-SIP3D-RUC...
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Page 15: Overview
24 P ORTICO VERVIEW NSTALLATION AND ONFIGURATION UIDE VERVIEW What is Portico TVA? Portico Telephone VoIP Adapter (TVA) is a highly-configurable piece of equipment that connects your existing PBX or CENTREX telephones to a local or Service Provider’s SIP Softswitch or IP-PBX. Different models of Portico TVA are available for the US and UK/EU markets. -
Page 16: How Does It Do That
Portico TVA converts the legacy signaling protocol used by the handset into SIP, and vice-versa. Figure 1: Example implementation of the Citel Handset Gateway shows a digital Portico TVA installed in an existing system. The P- Figure 1 Phone version of Portico TVA connects to P-Phone and analog handsets. -
Page 17: Compatible Products
Please check that your equipment is listed before attempting to install Portico TVA. Support for additional Softswitches and telephones is added on an ongoing basis. Please contact Citel if your particular Softswitch or telephone is not listed. Softswitches Portico TVA currently supports the following Softswitches and IP-PBXs: •... -
Page 18: What's In The Box
UIDE What’s in the box? Portico TVA is supplied in one box containing five items: • 12 or 24 port Citel Portico TVA unit. Figure 2: The 12 port Portico TVA Rack mounting brackets and fasteners Power supply lead The power supply lead provided depends on whether you have purchased the US or European version of the product. -
Page 19: New In This Release
Technical Notes are available on the citel.com website. Information on training can be obtained from support@citel.com Warranty and liability details are published in the downloads area at www.citel.com/support. Any questions regarding the use of this guide may be directed to support@citel.com. Version: BB Document Number: G-SIP3D-RUC... -
Page 20: Planning And Prerequisites
24 P LANNING AND REREQUISITES ORTICO NSTALLATION AND ONFIGURATION UIDE LANNING AND REREQUISITES This chapter provides lists of planning considerations and requirements for installation. You should read this chapter before starting the installation to ensure that you are prepared when you arrive on-site. You need to check All of the telephones are models supported by Portico TVA –... -
Page 21: You Need To Have
24 P ORTICO LANNING AND REREQUISITES NSTALLATION AND ONFIGURATION UIDE The allocated extension range (AoRs) from your Service Provider How you or your SIP Service Provider are to configure the Softswitch to support the features provided by your SIP Service Provider The models of telephones that are in use in the location you are installing Portico TVA and which model is connected to which port How you are to map the buttons on the users’... -
Page 22: Installing Portico Tva
24 P NSTALLING ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE INSTALLING PORTICO TVA Before handling or operating Portico TVA, make sure the cover is correctly secured to the base of the unit – hazardous voltages are present inside. Read and comply with all safety instructions in this Guide and on the product. -
Page 23: Ports And Leds
24 P ORTICO NSTALLING ORTICO NSTALLATION AND ONFIGURATION UIDE Ports and LEDs Back of Portico TVA Unit Figure 3: Back of Portico TVA Label Cable Type Description ANALOG FXO 1 RJ-11 CAT3 cable Connect to an analog line for local dialing. ANALOG FXO 2 RJ-45 CAT 5 Ethernet Connects Portico TVA to the LAN. - Page 24 24 P NSTALLING ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 4: 24-port Portico TVA connections Label Brief Description Reset Insert a narrow-tipped screwdriver, or similar tool, into the opening and then remove to activate a system cold-boot. Console The serial port. See “Table 17 ”...
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Page 25: Telephony Interface (Rj-21X)
24 P ORTICO NSTALLING ORTICO NSTALLATION AND ONFIGURATION UIDE Telephony Interface (RJ-21x) Portico TVA’s RJ-21x 50-way Telephony Interface, located on the back of the unit and shown in , is used to connect the telephones to Portico TVA Figure 5 (via a female RJ-21x connector). -
Page 26: Analog (Fxo) Ports
24 P NSTALLING ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE 25 PAIR CABLE WIRE COLOR DESIGNATION DESIGNATION WIRE COLOR Blue/White Ring White/Blue Orange/White Ring White/Orange Ring Green/White White/Green Ring Brown/White White/Brown Slate/White Ring White/Slate Blue/Red Red/Blue Ring Ring Orange/Red Red/Orange Green/Red Ring Red/Green Ring... - Page 27 24 P ORTICO NSTALLING ORTICO NSTALLATION AND ONFIGURATION UIDE Removal To remove Portico TVA: Power down the unit. Disconnect the RJ-21x 50-way extension cable. Disconnect any analog (FXO) connections. Remove power and LAN connections from the unit. Remove Portico TVA from the rack. Version: BB Document Number: G-SIP3D-RUC...
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Page 28: Connecting To A Portico Tva
HyperTerminal. You may use a different terminal application if you are familiar with its use. Only use the commands listed and described in this document, unless otherwise instructed by Citel. Incorrect command use may prevent use of Portico TVA. 1. Start a HyperTerminal session. - Page 29 24 P ORTICO ONNECTING TO ORTICO NSTALLATION AND ONFIGURATION UIDE 4. Check the configuration of the port and make sure the following settings are specified, changing them if necessary: Bits per second 9600 Data bits Parity None Stop bits Flow control Xon/Xoff 5.
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Page 30: Hints For Making A Successful Connection
24 P ONNECTING TO ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE The screen size is correctly set when the Welcome screen is displayed with the # border, as shown in Figure 7 Figure 7: Portico TVA Console MI – Welcome Screen Using your mouse, click, hold and drag the corner of the screen until you can see the # border, then release your mouse button. - Page 31 24 P ORTICO ONNECTING TO ORTICO NSTALLATION AND ONFIGURATION UIDE The Console Interface A typical screen from the console interface is shown in Figure 8 and a key to the numbered elements follows. Figure 8: The Console Interface The name of Portico TVA. The version of software currently installed.
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Page 32: Command Keys
24 P ONNECTING TO ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE Command Keys Description Cancel, leaving values at their previous settings. Accepts the change you have entered or exits the current menu option. Access the currently selected menu item. Go to an item in a menu. You can also select a menu item by typing the first character in its name. -
Page 33: Web Mi
To connect to the Portico TVA Web MI, enter its IP address into your browser. You will be asked for a user name and password – the default user name is citel and the default password is password. You should change this after you have connected for the first time. -
Page 34: Using The Web Mi
24 P ONNECTING TO ORTICO ORTICO NSTALLATION AND ONFIGURATION UIDE Using the Web MI The Web MI home page contains six areas, used to configure and manage the system, as shown in Figure 10 Figure 10: Portico TVA Web MI – Home Page Every page in the Web MI contains a Home button, which will bring you back to this page. - Page 35 24 P ORTICO ONNECTING TO ORTICO NSTALLATION AND ONFIGURATION UIDE Version: BB Document Number: G-SIP3D-RUC...
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Page 36: Initial Configuration
24 P NITIAL ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE NITIAL ONFIGURATION Portico TVA is configured in two stages and both must be completed before the telephones can be used. The Portico TVA Setup Wizard is run on the Portico TVA Console User Interface (Console UI). - Page 37 24 P ORTICO NITIAL ONFIGURATION NSTALLATION AND ONFIGURATION UIDE Figure 11: Setup Wizard Type y to use the Setup Wizard. Give Portico TVA a name, which will be displayed at the top of the console screen and is used to identify the particular port to which you are currently connected.
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Page 38: About Passwords
24 P NITIAL ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE Specifying the wrong PBX type can cause damage to the unit or damage to the digital telephone sets. Type y to enable all ports or n to specify the number of ports to enable. -
Page 39: User Password
NSTALLATION AND ONFIGURATION UIDE Web Password Portico TVA is shipped with a Web MI username of citel and default password of password. To change the password: Select System Information and then Set Password. Figure 12: Changing the administrative password for the Web UI Enter the new password in New Password. -
Page 40: From The Web Ui
24 P NITIAL ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE The unit must NEVER be powered off during optimize. Before turning power off, check the Maintenance section of the web interface and make sure it is safe to shut down. Optimization should be performed before upgrading software -- it decreases the upgrade time and improves performance of the software. -
Page 41: From The Console Ui
24 P ORTICO NITIAL ONFIGURATION NSTALLATION AND ONFIGURATION UIDE From the Console UI To reboot the system from the Console UI, select Utilities -> System -> Reboot A warning message is displayed, as shown in Figure 15 , and you are asked to confirm the reboot: type y to continue or n to cancel. -
Page 42: Configuring Portico Tva Using The Web Mi
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE TVA U ONFIGURING ORTICO SING Once the initial Setup Wizard configuration is completed and Portico TVA has rebooted, you must configure the system-wide settings and phone ports using the Portico TVA Web MI. After making any changes, you must either reset Portico TVA or the telephone for your change to take effect, depending on the change you have made. -
Page 43: Installation And Configuration Guide
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Administrator Portal The administrator portal is the first page presented to the administrator: Figure 16: Portico TVA Administrative Web MI – Home Page Version: BB Document Number: G-SIP3D-RUC... -
Page 44: Setting Date And Time
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Setting Date and Time Using the Web MI, you can set a source that Portico TVA will use to automatically synchronize date and time information. From the Administrator Portal, select System Information and then Set Date and Time. -
Page 45: Setting Up Dialing Rules
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Setting Up Dialing Rules Dialing rules enable keys pressed by the person using a phone to be interpreted and possibly translated. For example, you can specify a dialing rule that enables a phone to use the backup analog line to make a call (if one is available) or to convert a short sequence of numbers into a much longer international dialing code. -
Page 46: Editing A Dialing Rule
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Editing a Dialing Rule Appendix F For further details about dialing rules and translation rules, see Note there is detailed, context-sensitive help via the Help Button on the Web MI page. -
Page 47: Configure Network
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Configure Network The “Configure Network” page has several sections:- Figure 20: Configure Network Parameters Version: BB Document Number: G-SIP3D-RUC... -
Page 48: Snmp
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE SNMP Simple Network Management Protocol (SNMP) is a way of managing and monitoring network devices. Portico TVA supports SNMPv2c (see RFC1907 MIB for details). Enter appropriate values for your SNMP system, as described below: •... -
Page 49: Ip Type Of Service: Sip Ip Tos Byte
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE IP Type of Service: SIP IP ToS Byte This TOS byte is applied to SIP traffic. For SIP packets Hex 68 is commonly expected by routers. Silence Suppression Whether Voice Activity Detection (VAD) should be applied to RTP traffic being sent by the unit. -
Page 50: Resiliency
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Resiliency TVA supports Resiliency with redundant SIP soft-switches using SIP Forum’s SIPconnect 1.1 standard. See www.sipforum.org/sipconnect If a cluster of softswitches support these failover mechanisms TVA will handle a list of available servers in cluster either from receiving a DNS SRV record, or from having a list of proxy addresses setup in a Line Configuration. -
Page 51: Configuring The Ports
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Configuring the Ports Each port on Portico TVA can be associated with a telephone. To configure the ports, click the Configure Handsets option on the administrative home page, as shown in Figure 16 The Configure Handsets page is displayed as shown in Figure 21... - Page 52 24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Page Feature Description Type Configured This is a drop-down list containing the supported phone types for the PBX Type selected in the Setup Wizard. Type Detected For PBX types that support auto-detection, this See “...
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Page 53: Auto-Detect Handset Type Setting
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Auto-Detect Handset Type Setting Portico TVA can auto-detect many phone types. For PBX types that support auto-detection, when a phone is plugged into a port, Portico TVA detects the phone type and displays it in the Type Detected column. -
Page 54: Configuring The Lines
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuring the Lines To configure the lines for each port, you can: • Enter details for a range of ports, which you can base on the configuration of an existing port ( See “Configuring Multiple Lines S i m u lt aneou s ly ”... -
Page 55: Basing Your Settings On Existing Configuration
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Figure 22: Configuring multiple lines simultaneously Basing your Settings on Existing Configuration To base your configuration on information that has already been recorded for particular line, in the Re-use existing line settings section at the top of the page: Select the Port and Line that you want to copy Click Re-Use... -
Page 56: Entering And Applying The Settings
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Entering and Applying the Settings Information entered into the Add Lines page will be applied to the same line across a range of ports. Enter configuration settings using the information provided in Table 9 a guide In the Apply to section at the bottom of the page, specify the range... - Page 57 24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Option Purpose Registrar Server Domain The domain of the IP Telephony Server. Typical use would be the FQDN or address of the server (server.example.com, for example). Expiration (seconds) Connect time-out in seconds. Default = 3600. 3rd Part Registrant: Only necessary when a user (identified here by When required...
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Page 58: Configuring The Lines For An Individual Port
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Option Purpose Message Waiting URI The URI of the MWI Server (if required) Voice Mail Retrieval URI The URI of the Voice Mail Server (if required) Shared Line URI The URI of the Shared Line Server (if required) Automatic Call Distribution The URI of the ACD Server (Sylantro only) -
Page 59: Basic Configuration
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE page similar to the one shown in Figure 24 appears, containing any information that has already been set. Make any necessary changes, referring to Table 9 for details of the options available. Basic Configuration When configuring a line on an individual basis the basic fields to configure are listed in... - Page 60 24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 24: Individual Line Configuration Version: BB Document Number: G-SIP3D-RUC...
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Page 61: Advanced Configuration
The URI (or feature code) to access the Voice Mail Server. E.g. *97 Message Waiting URI (when The URI of the MWI Server – not required by all required) softswitches. Format. Sip:5125@not01.citel.com Shared Line URI Used for Shared Line Appearances e.g. with Broadsoft. Format: sip:{Softswitch address} e.g. sip:server.example.com... -
Page 62: Configuring The Handset
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuring the Handset The handset type has already been configured on the Configure Handsets page. Additional handset details are set on the Handset Configuration page, such as: • Port Name •... -
Page 63: Port Configuration
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE The appearance of the page used to enter key mappings and the default display details differs depending on the type and model of phone connected to the port. Photographs of the various telephones and the associated web pages are shown in the Portico TVA Phone Guide. -
Page 64: Features
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Features Setting Audible Indication of Message Waiting When set to “ Interrupted Dialtone“ the user will hear an interrupted dialtone when they are off-hook and have a message. Setting Caller ID Display Format The caller ID information displayed on the phone screen is configurable in the User Portal. -
Page 65: Key Mappings
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Key Mappings Key mappings allow you to assign specific features to the available programmable feature keys on the phone. The list of features available for selection is standard for all handset types. Make changes to the key mappings using the images in the Phone User Guide and the options listed in the Softswitch Integration Guide to help you. - Page 66 24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Feature Description Advance to the next menu option in the phone Men- Next menu. Message Waiting Indication and access to user voice mail. Turns the phone’s microphone on and off. Missed Call Indication of a call that was not answered.
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Page 67: Busy Lamp Field (Blf) Overview
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Busy Lamp Field (BLF) Overview A BLF button displays the state of a resource, often another extension, but lines and park locations are examples of other resources that can be monitored. A BLF button can take different actions when it is pressed, depending on the state of the monitored extension or other resource. -
Page 68: Configuration For Blf
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuration for BLF Configure BLFs by assigning the BLF function to programmable keys. From the Portico web interface, select Configure Handsets. Click on Handset for the port you would like to configure. The Handset Configuration page opens. - Page 69 24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Figure 27:Speed-Dial/BLF Configuration Page In the above example we are configuring a set that has a Line-1 extension number of 5301. Two BLF buttons have been assigned to monitor extensions 5302 and 5303.
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Page 70: Configuration Text For Blf Buttons
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuration text for BLF buttons BLF (Broadsoft) buttons use similar configuration, except for the subscription. See the following section for the differences. The simplest configuration text for a BLF key is simply the number of the extension to be monitored. In this case the button will subscribe to the number (using the credentials entered for Line 1). -
Page 71: Configuration Text For Blf (Broadsoft) Buttons
24 P ORTICO ONFIGURING ORTICO USING THE NSTALLATION AND ONFIGURATION UIDE Without the t: the BLF button will put the existing call on hold and start a new, independent call on a different line (if available). Note that the dial value for the state of the button is selected before checking for a t: e.g. if the string 2602 i=t:2602 r=pickup-2602 then if the button is pressed while you are on a call and 2602 is ringing then pressing the button will dial pickup-2602 rather than starting a transfer to 2602. -
Page 72: Configuration For Speed-Dials
24 P ONFIGURING ORTICO USING THE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuration for Speed-Dials Speed-dial keys are configured using the same page and process as BLFs, see above. A Speed-Dial key can also be used during a call to send DTMF or to transfer the call to the given number. -
Page 73: Configuring Portico Tva Using The Console Mi
24 P ORTICO ONFIGURING ORTICO USING THE ONSOLE NSTALLATION AND ONFIGURATION UIDE TVA U ONFIGURING ORTICO SING ONSOLE The Console MI is used to set various low-level signalling parameters for the phone and Ethernet ports. Configuration values for items accessed via the Console MI are saved to the runtime.rem file. -
Page 74: Configuring The Default Voice Settings
24 P ONFIGURING ORTICO USING THE ONSOLE ORTICO NSTALLATION AND ONFIGURATION UIDE Configuring the Default Voice Settings The voice setting is used to adjust the Transmit (Tx) and Receive (Rx) voice levels. Normally this would be used to assist with the reduction of echo in the voice path which may occur in certain installed environments. -
Page 75: General System Information
24 P ORTICO ONFIGURING ORTICO USING THE ONSOLE NSTALLATION AND ONFIGURATION UIDE Figure 30: Configure Individual Ports • Enabled – this is initially set to <default>, which means it will follow the programming of the Default port. The other options available are: –... -
Page 76: Console Baud Rate
24 P ONFIGURING ORTICO USING THE ONSOLE ORTICO NSTALLATION AND ONFIGURATION UIDE confirm to which unit you are connected. The Name text field holds a maximum of 20 characters. Path: Configuration -> System To access this area, select Configuration and then System from the menu system. -
Page 77: Tcp/Ip Configuration
24 P ORTICO ONFIGURING ORTICO USING THE ONSOLE NSTALLATION AND ONFIGURATION UIDE The unit will display the current Ethernet mode for the LAN and AUX LAN connections, e.g. LAN: Auto sensing – currently at 100Mb-Half Duplex Hit <Enter> to continue Press ENTER. -
Page 78: Static Routes
24 P ONFIGURING ORTICO USING THE ONSOLE ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 32: TCP/IP Configuration Static Routes Routing information for IP destinations that do not use the default gateway may be entered as “Static Routes”. There are a total of 10 Static Routes that can be configured. Path: TVA ->... -
Page 79: Dns (Domain Name System)
Figure 34: Configure the Static Route DNS (Domain Name System) The DNS (Domain Name System) translates domain names, e.g. server.citel.com, into their actual IP addresses, e.g. 192.168.1.23. Entering No in Enabled disables DNS. Only disable DNS if you can specify all server addresses in numberical form. -
Page 80: Vlan
24 P ONFIGURING ORTICO USING THE ONSOLE ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 35: DNS Screen VLAN Select Configuration -> VLAN -> LAN. Figure 36: Configure VLAN from the Console MI a. In the State field, select Enabled or Disabled. If the VLAN enable status is enabled, all outgoing Ethernet frames have a 4 byte VLAN header added to them. -
Page 81: Configuring The Fxo Ports
24 P FXO P ORTICO ONFIGURING THE ORTS NSTALLATION AND ONFIGURATION UIDE FXO P ONFIGURING ORTS Portico TVA can have 0, 1 or 2 FXO ports to connect to the PSTN for emergency and backup dialing purposes. These ports are optional and may not be present - for details of the part codes See “Product Numbers”... -
Page 82: Analog Fxo Pool And Analog Fxon Key
FXO P 24 P ONFIGURING THE ORTS ORTICO NSTALLATION AND ONFIGURATION UIDE Incoming calls - incoming calls can be presented to the handset. Visible line state - an indicator associated with a programmable key assigned to an FXO port will indicate the idle/ringing/active/held state of the port. -
Page 83: Dialing Rule
24 P FXO P ORTICO ONFIGURING THE ORTS NSTALLATION AND ONFIGURATION UIDE Click Next. Click Reset Port. Dialing Rule An FXO port can be accessed with a dialing prefix. Note that this is the only non-SIP method available for phones with no free programmable buttons (e.g., analog phones). - Page 84 FXO P 24 P ONFIGURING THE ORTS ORTICO NSTALLATION AND ONFIGURATION UIDE Configure the following items: Option Purpose Addressing SIP Address-of- The SIP address of the line. Record (AoR) Display-Name The name of the line (optional). Registrar Server Domain The domain of the IP Telephony Server. Typical use would be the FQDN or address of the server (server.example.com, for example).
- Page 85 24 P FXO P ORTICO ONFIGURING THE ORTS NSTALLATION AND ONFIGURATION UIDE Server Address: The host name or IP address of the registrar server. When required This is only required when the registrar server address differs to that of the proxy server address. Usually proxy and registrar addresses are the same and therefore the registrar server address can be left blank...
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Page 86: Other Configuration
24 P THER ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE THER ONFIGURATION This chapter describes the steps for performing less-critical and/or optional Portico TVA configuration. HTTPS - Web MI Portico TVA supports secure HTTP for the Web MI. A self signed certificate is created automatically on first boot. -
Page 87: Certificate And Key Files
24 P ORTICO THER ONFIGURATION NSTALLATION AND ONFIGURATION UIDE Figure 39: Generate/Update a Self-Signed Certificate Create a Certificate Signing Request Use this feature to fetch a Certificate Signing Request from Portico and submit it to the Certification Authority for signing. Once it has been signed, it can be installed on the Portico TVA and used. -
Page 88: Using Https
24 P THER ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE unit depends on the security of these files, FTP access should be kept disabled in normal use. Filename Contents /private.pem Private key – this key should be kept secret. The key is generated on first boot, if one is not already present. - Page 89 24 P ORTICO THER ONFIGURATION NSTALLATION AND ONFIGURATION UIDE Click Launch Application to open the console MI welcome screen. Figure 42: Telnet Launch Application screen Version: BB Document Number: G-SIP3D-RUC...
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Page 90: System Settings - Web Mi
24 P THER ONFIGURATION ORTICO NSTALLATION AND ONFIGURATION UIDE System Settings - Web MI Setting Under System Information you can select the button “System Settings”. This gives you access to a number of System wide settings that profile the behavior of the system. The settings currently available are: Disable timeout on administrator web login Enable transfer to busy extension... -
Page 91: The Web End User Gui
24 P MI E ORTICO NSTALLATION AND ONFIGURATION UIDE This chapter describes the steps the System Installer and the System Administrator will need to complete to configure the End-User GUI. Overview The End-User GUI is a scaled-down version of the Administrator’s Web MI. -
Page 92: Finding A User Using Master Tvas
MI E 24 P ORTICO NSTALLATION AND ONFIGURATION UIDE To allow end-users to reset their passwords the System Administrator must add a feature code to the Portico TVA dialing plan to map a dial string to “feature:user_reset_password“. For instructions on adding a dialing rule, See “Setting Up Dialing Rules”... -
Page 93: Upgrading
It is very important that an optimization does not take place on an active system – this may corrupt the system software rendering Portico TVA unusable. If this happens, please contact for advice. support@citel.com Upgrade Using the Web MI Optimize the Flash File Path: Maintenance ->... -
Page 94: Backup The Configuration Files
24 P PGRADING ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 43: The Maintenance page Backup the Configuration Files Configuration files can be backed up to a PC in XML format. The XML files can then be edited and/or restored. Path: Maintenance -> Configuration Settings -> Backup When the File Download dialog opens, click Save. -
Page 95: Upgrade The Software
24 P ORTICO PGRADING NSTALLATION AND ONFIGURATION UIDE Upgrade the Software Path: Maintenance -> Software Image -> Upgrade The Software Upgrade page displays upgrade status and notifies you when update is complete. It should take a few minutes. Perform a reboot when prompted. - Page 96 24 P PGRADING ORTICO NSTALLATION AND ONFIGURATION UIDE Version: BB Document Number: G-SIP3D-RUC...
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Page 97: Troubleshooting
24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE ROUBLESHOOTING If you cannot connect to Portico TVA or encounter any other problems, check the following first: Review the Portico TVA log for indications of a problem. In the Web MI, select System Information and click Log. Is the RJ-21x connector firmly seated into its socket on Portico TVA and at phone end (if applicable)? Is the power indicator lit on Portico TVA? -
Page 98: System Information
24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE System Information From the Web MI You can view system information in the Web MI by selecting the System Information option from the Home page. See for an example of Figure 47 the type of information you can see. -
Page 99: Logging
24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE Figure 48: Console MI - General Info screen Logging The System Log on the Web MI is less detailed than the logs on the Console MI. Check the Web MI System Logs first to identify problems for further investigation. - Page 100 24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 49: Configuring the system log. The log Size is the maximum size to which the log can grow, in bytes. The default value is 32,768 and the range is from 4096 to 262,144 bytes. The log categories, each of which can be assigned its own priority, are shown Table 18 These messages include information on the operating...
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Page 101: Viewing The Log File In The Console Mi
UIDE Details on every event are only seen with priority set to “Debug” Debug or “Trace”. Do not use this unless advised by Citel Support. Details on each and every activity. Do not use this unless advice Trace by Citel Support. Packet type tracing. -
Page 102: Dump Log And System Configuration Details To Console Window
24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 50: Status Log screen Dump Log and System Configuration Details to Console Window The dump the log file and system configuration to the console MI screen sends the contents of the log buffer and the configuration information to the Console MI. -
Page 103: System Status Information
24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE Figure 51: Capturing log information remotely If Enabled is set to No, then log data is not written to the remote location. Enter the address of the device that will be receiving the data in the Host field. -
Page 104: Ip Rx Stats
24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 52: Details of the Ethernet interface. IP RX Stats This displays the statistics for the received IP packets. Path: TVA -> Status -> IP -> IP RX Stats Figure 53: Information about received IP packets. IP Active Information This displays all the active IP connections (including the servers). -
Page 105: Ip Arp Information
24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE Figure 54: All active IP connections. IP ARP Information This displays the system’s ARP (Address Resolution Protocol) table. Path: TVA -> Status -> IP -> IP ARP Figure 55: The ARP table. IP Routes This displays the system’s Route Net Table and Route Host Table. -
Page 106: Ip Dhcp Information
24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE Figure 56: A list of IP routes. IP DHCP Information This displays the system’s DHCP (Dynamic Host Configuration Protocol) information. Path: TVA -> Status -> IP -> IP DHCP Figure 57: Details of the DHCP configuration. No information is displayed on this screen if DHCP is not enabled. -
Page 107: Port Summary
24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE Path: TVA -> Status -> System -> General Info Figure 58: Basic system information (name, date, time, number of ports.) Port Summary This displays a summary of the port configuration on a per port basis. Path: TVA ->... -
Page 108: Reset The System Statistics
24 P ROUBLESHOOTING ORTICO NSTALLATION AND ONFIGURATION UIDE Reset the System Statistics Path: TVA -> Utilities -> System -> Reset Stats You will see a message similar to: Reset all system statistics? [y/n] The system’s statistical information can be reset which is useful during troubleshooting. - Page 109 24 P ORTICO ROUBLESHOOTING NSTALLATION AND ONFIGURATION UIDE Enter n to abort the process. Enter y to reset the specified port or all the ports. When the unit begins resetting ports a status message is displayed: Resetting port 1 … Once complete a confirmation message is displayed: Ports 1-12 were reset Version: BB...
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