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To perform the following troubleshooting steps:
1. Make sure power to the outlet is turned off.
2. If you are unsure about performing the following troubleshooting, consult a qualified licensed electrician.
Problem
Cannot install the outlet cover over the outlet.
Outlet cover LED's do not turn on.
TROUBLESHOOTING
Possible Causes
There may be the following obstructions inside the
outlet box.
1.
The two bottom screws on the side of the outlet
which the outlet cover input tabs make contact
with are sticking out too far.
2.
There are wires or excess construction materials
on the side of the outlet inside the box.
3.
Outlet is wrapped in electric tape covering the
side screws.
4.
Outlet side screws are covered by overspray
paint.
5.
Outlet is not centered inside the outlet box.
6.
Outlet box has narrow width.
7.
Outlet electrical box is recessed inside the wall.
8.
Outlet is GFCI outlet or switch.
1.
On/Off switch is set to Off.
2.
Room has too much light.
3.
Power to the outlet is off.
4.
Outlet cover mounting screw is too tight.
5.
Outlet is installed upside down to the wall (chassis
ground positioned at the top of outlet).
6.
Outlet electrical box is recessed inside the wall
preventing electrical contact between outlet cover
and outlet.
Possible Solutions
1.
Remove the outlet and tighten the screws or
relocate outlet input wires to top screws on the
side of the outlet.
2.
Carefully clear the wires or construction
materials around the outlet's two bottom
screws.
3.
If it does not cause any short between the side
screws and the metallic outlet boxes, carefully
remove the tape.
4.
Remove paint.
5.
Loosen the outlet mounting screws, center the
outlet inside the box and retighten screws.
6.
Slightly loosen the outlet mounting screws to
allow movement of the outlet to accommodate
outlet cover installation.
7.
Make the box flush with the wall.
8.
Cannot be used with GFCI outlet or switch.
1.
Slide the On/Off switch to the right to turn on the
outlet cover.
2.
Darken the room.
3.
Turn on the power to the outlet at the breaker
panel.
4.
Slightly loosen the screw.
5.
Reorient the outlet.
6.
Make the box flush with the wall.
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