Dell OptiPlex 3020 Owner's Manual
  1. Manuals
  2. Brands
  3. Dell Manuals
  4. Desktop
  5. OptiPlex 3020
  6. Owner's manual

Dell OptiPlex 3020 Owner's Manual

Small form factor
Hide thumbs Also See for OptiPlex 3020:
Table of Contents

Advertisement

Quick Links

See also: Owner's Manual
Dell OptiPlex 3020–Small Form Factor
Owner's Manual
Regulatory Model: D08S
Regulatory Type: D08S001

Advertisement

Table of Contents
loading

Related Manuals for Dell OptiPlex 3020

Summary of Contents for Dell OptiPlex 3020

  • Page 1 Dell OptiPlex 3020–Small Form Factor Owner's Manual Regulatory Model: D08S Regulatory Type: D08S001...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................5 Before working inside your computer..........................5 Turning off your computer..............................5 After working inside your computer............................5 2 Disassembly and reassembly......................6 Recommended tools................................6 System Overview.................................. 6 Removing the Cover................................7 Installing the Cover................................8 Removing the Front Bezel..............................8 Installing the Front Bezel..............................
  • Page 4 Disabling a System Password............................39 4 Diagnostics..........................41 Enhanced Pre-Boot System Assessment — ePSA diagnostics..................41 5 Troubleshooting your computer....................42 Power LED Diagnostics..............................42 Beep Code.................................... 42 Error messages..................................43 6 Technical Specifications......................47 7 Contacting Dell EMC........................50 Contents...

  • Page 5: Working On Your Computer

    Working on your computer Before working inside your computer To avoid damaging your computer, perform the following steps before you begin working inside the computer. 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2.

  • Page 6: Disassembly And Reassembly

    Disassembly and reassembly Recommended tools The procedures in this document require the following tools: • Small flat blade screwdriver • Phillips # 1 screwdriver • Small plastic scribe System Overview The figure below displays the inside view of the Small Form Factor after the base cover has been removed. The call outs show the names and the layout of the components inside the computer.

  • Page 7: Removing The Cover

    1. front I/O 2. system fan 3. system board 4. memory module 5. coin cell 6. speaker Removing the Cover 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the thumbscrews that secure the cover to the computer. Slide the cover from the computer. 3.

  • Page 8: Installing The Cover

    Installing the Cover 1. Place the cover on the computer. 2. Slide the computer cover towards the front of the chassis until it is fully engaged. 3. Tighten the thumbscrew in clockwise direction to secure the computer cover. 4. Follow the procedures in After Working Inside Your Computer. Removing the Front Bezel 1.

  • Page 9: Removing The Expansion Card

    2. Push the bezel toward the computer to engage the front bezel retention clips until they click into place. 3. Install the cover. 4. Follow the procedures in After Working Inside Your Computer. Removing The Expansion Card 1. Follow the procedures in Before Working Inside Your Computer. 2.

  • Page 10: Installing The Expansion Card

    Installing The Expansion Card 1. Insert the expansion card into the connector on the system board and press down to secure it in place. 2. Install the cover 3. Follow the procedures in After Working Inside Your Computer. Removing the Optical Drive 1.

  • Page 11: Installing The Optical Drive

    6. Repeat steps 3 to 5 to remove the second optical drive (if available). Installing the Optical Drive 1. Insert the optical drive into the bracket. 2. Slide the optical drive to insert it into the drive cage. 3. Connect the data and power cables to the optical drive. 4.

  • Page 12: Installing The Drive Cage

    Installing the Drive Cage 1. Place the drive cage on the edge of the computer to allow access to the cable connectors on the hard drive. 2. Connect the data and power cables to the back of the hard drive. 3.

  • Page 13: Installing The Hard Drive

    5. Remove the screws that secure the mini hard drive to the hard-drive bracket and remove the hard drive from its bracket. NOTE: Perform step 5 only if you have a mini hard drive. Installing the Hard Drive 1. Tighten the screws to secure the mini hard drive (if available) to the hard-drive bracket. 2.

  • Page 14: Installing The Speaker

    4. Perform the following steps as shown in the illustration: a) Press the speaker-securing tab [1]. b) Slide the speaker towards the right of the computer to release it [2]. Installing the Speaker 1. Place the speaker at the appropriate location on the chassis. 2.

  • Page 15: Removing The Memory

    • Memory modules of different sizes can be mixed (for example, 2 GB and 4 GB). But, all populated channels must have identical configurations. • Memory modules must be installed beginning with the first socket. NOTE: The memory sockets in your computer may be labeled differently depending on the hardware configuration. For example, A1, A2 or 1,2,3.

  • Page 16: Installing The System Fan

    Installing the System Fan 1. Place the system-fan in the chassis. 2. Pass the grommets through the chassis and slide outward along the groove to secure it in place. 3. Connect the system-fan cable to the system board. 4. Install: a) front bezel b) drive cage c) optical drive...

  • Page 17: Installing The Power Switch

    4. Perform the following steps as shown in the illustration: a) Press the clips on both side of the power switch [1]. b) Release it from the chassis [2]. c) Remove the power switch along with its cable from the computer Installing the Power Switch 1.

  • Page 18: Installing The I/O Panel

    2. Remove the: a) cover b) optical drive c) drive cage d) front bezel 3. Perform the following steps as shown in the illustration: a) Disconnect the I/O cable the computer [1]. b) Disconnect the audio cable the computer [2]. c) Disconnect the HDD LED cable the computer [3].

  • Page 19: Removing The Power Supply

    5. Install the: a) drive cage b) optical drive c) front bezel d) cover 6. Follow the procedures in After Working Inside Your Computer. Removing the Power Supply 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: a) cover b) front bezel c) optical drive...
  • Page 20 5. Remove the screws that secure the power supply to the back of the computer 6. Perform the following steps as shown in the illustration: a) Press the latch downwards to release the power supply unit [1]. b) Slide the power supply unit from the computer [2]. Disassembly and reassembly...

  • Page 21: Installing The Power Supply

    7. Lift the power supply out of the computer. Installing the Power Supply 1. Place the power supply in the chassis and slide towards the back of the computer to secure it. 2. Tighten the screws securing the power supply to the back of the computer. 3.

  • Page 22: Installing The Coin-Cell Battery

    a) cover b) front bezel c) drive cage 3. Press the release latch away from the battery to allow it to pop-up from the socket and then lift the coin-cell battery out of the computer. Installing the Coin-Cell Battery 1. Place the coin-cell battery into its slot on the system board. 2.

  • Page 23: Installing The Heatsink Assembly

    Installing the Heatsink Assembly 1. Place the heat-sink assembly into the chassis. 2. Tighten the captive screws to secure the heat-sink assembly to the system board. 3. Connect the fan cable to the system board. 4. Place the fan shroud on the fan and push to click in place. 5.

  • Page 24: Removing The Intrusion Switch

    Removing the Intrusion Switch 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove the: a) cover b) heat sink assembly 3. Disconnect the intrusion-switch cable from the system board. 4. Slide the intrusion switch toward the bottom of the chassis and remove it from the computer. Installing the Intrusion Switch 1.

  • Page 25: System Board Components

    System Board Components The following image displays the system board layout. 1. PCI Express x16 connector 2. PCI Express x1 connector 3. intrusion-switch connector 4. PS/2, serial connector 5. power connector 6. processor socket 7. CPU fan connector 8. memory module connectors 9.
  • Page 26 4. Turn the hex screw counter clockwise and remove from the system board 5. Lift the cover upward to a 45–degree angle and remove it from the computer. Disassembly and reassembly...

  • Page 27: Installing The System Board

    6. Remove the system board from the chassis. Installing the System Board 1. Align the system board to the port connectors on the rear of the chassis and place the system board in the chassis. 2. Tighten the screws securing the system board to the chassis. 3.

  • Page 28: System Setup

    Boot Sequence Boot sequence enables you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self-Test (POST), when the Dell logo appears, you can: •...

  • Page 29: System Setup Options

    Keys Navigation Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System Setup Options NOTE: Depending on your computer and its installed devices, the items listed in this section may or may not appear. Table 1.
  • Page 30 Option Descriptio • Enable w/PXE (Default • Enabled Cloud Desktop SATA Allows you Operat to configure the internal SATA hard- drive controller. The options are: • Disabled • • AHCI (Default Drives Allows you to enable or disable the various drives on- board: •...
  • Page 31 Option Descriptio configuratio n. The options are: • Enable Boot Support • Rear Ports • Port (left • Port nter Left • Port nter Righ • Port (Rig • Side Ports • Port • Port (Bot Default Setting: All devices enabled.
  • Page 32 Option Descriptio Micr • Inter aker Default Setting: All devices enabled. Allows you Button to disable Manag the OSD ement (On-Screen Display) buttons. • Disable Buttons Default Setting: buttons are not disabled Miscell Allows you aneous to enable or Device disable various on- board...
  • Page 33 Table 3. Security Option Description Admin Password This field lets you set, change, or delete the administrator (admin) password (sometimes called the setup password). The admin password enables several security features. The drive does not have a password set by default. •...
  • Page 34 Option Description Admin Setup Lockout Allows you to enable or disable the option to enter setup when an admin password is set. • Enable Admin Setup Lockout - This option is disabled by default. Table 4. Secure Boot Option Description Secure Boot Enable Allows you to enable or disable the Secure Boot Feature.
  • Page 35 Option Description • Enable Intel TurboBoost - Allows the Intel TurboBoost driver to increase the performance of the CPU or graphics processor. Enabled by default. Table 6. Power Management Option Description AC Recovery Specifies how the computer will respond when AC power is applied after a AC power loss.
  • Page 36 Option Description • Enable Keyboard Error Detection Fastboot Allows you to speed up the boot process by bypassing some compatibility steps. The options are: • Minimal • Thorough - This option is selected by default. • Auto Table 8. Virtualization Support Option Description Virtualization...

  • Page 37: Updating The Bios In Windows

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re enabled after the BIOS update is completed. 1. Restart the computer. 2. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.

  • Page 38: Clearing Forgotten Password

    10. Select your preferred download method in the Please select your download method below window, click Download File. The File Download window appears. 11. Click Save to save the file on your computer. 12. Click Run to install the updated BIOS settings on your computer. Follow the instructions on the screen.

  • Page 39: Assigning A System Setup Password

    You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer. CAUTION: Anyone can access the data stored on your computer if it is not locked and left unattended. NOTE: System and setup password feature is disabled.
  • Page 40 5. Install the cover. NOTE: If you assign a new system and/or setup password with the PSWD jumper installed, the system disables the new password(s) the next time it boots. 6. Connect the computer to the electrical outlet and power-on the computer. 7.

  • Page 41: Diagnostics

    Diagnostics If you experience a problem with your computer, run the ePSA diagnostics before contacting Dell for technical assistance. The purpose of running diagnostics is to test your computer's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 42: Troubleshooting Your Computer

    Troubleshooting your computer Power LED Diagnostics The power button LED located on the front of the chassis also functions as a bicolored diagnostic LED. The diagnostic LED is only active and visible during the POST process. Once the operating system starts to load, it is no longer visible. Amber LED blinking scheme –...

  • Page 43: Error Messages

    The BIOS found a faulty disk sector or could not find a particular disk sector. found Alert! Previous The computer failed to complete the boot routine three consecutive times for the same error. Contact Dell and attempts at report the checkpoint code (nnnn) to the support technician...
  • Page 44 Error message Description General failure The operating system is unable to carry out the command. This message is usually followed by specific information —for example, Printer out of paper. Take the appropriate action to resolve the problem. Hard-disk drive The hard drive failed initialization. configuration error Hard-disk drive...
  • Page 45 The keyboard controller may be malfunctioning or a memory module may be loose. interrupt in protected mode WARNING: Dell's During initial startup, the drive detected possible error conditions. When your computer finishes booting, Disk Monitoring immediately back up your data and replace your hard drive (for installation procedures, see "Adding and Removing System has Parts"...
  • Page 46 Error message Description Write fault on The operating system cannot write to the floppy or hard drive. selected drive Troubleshooting your computer...

  • Page 47: Technical Specifications

    Technical Specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Table 15.
  • Page 48 Table 20. Drives Feature Specification Externally accessible: ODD is externally accessible Internally accessible HDD is internally accessible Table 21. Ports and Connectors Feature Specification Audio • one audio input/microphone port • one headphone port Network Adapter support Broadcom NetXtreme 10/100/1000 PCIe Gigabit Networking Card Serial support Serial / PS/2 Add-in Bracket or Serial / Parallel Port PCIe Add-in Card Parallel...
  • Page 49 Table 24. Physical Feature Specification Height 290.00 mm (11.41 inches) Width 92.60 mm (3.64 inches) Depth 312.00 mm (12.28 inches) Weight 5 kg (11.02 lb) Table 25. Environmental Feature Specification Temperature: Operating 10 degrees to 35 degrees Storage -40 degrees to 65 degrees Relative humidity (maximum): Operating 20 R.H.

  • Page 50: Contacting Dell Emc

    Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell EMC for sales, technical support, or customer service issues: Go to Dell.com/contactdell.

Table of Contents