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7 Frequently asked questions
If you encounter problems with your player, go through the following points listed in the
next section. Please also check out FAQs at
other troubleshooting tips.
Consult your dealer or service center if you are unable to find a solution by following these
hints.
Warning Under no circumstances should you try to repair the set yourself, as this will
invalidate the warranty.
My player cannot power on.
•
You may have failed to press and hold
welcome screen appears on display.
•
Your device battery may be out of power due to long period of non-usage. Please charge
your player.
If none of the above works, then you may have to use the Device Manager to
recover your player:
1
Launch the
Philips Device Manager at Start > Programs > Philips Digital Audio
Player > GoGear SA011 Device Manager on your PC.
2
Press and hold the
3
Keep holding the key until the
goes into recovery mode.
4
Click the
repair button and follow the instructions given by the Device Manager.
5
After the player has been repaired, disconnect it from your PC and re-start.
There is no music on my player after transfer.
Are your songs in MP3 or WMA format?
Other formats will not playback on the player.
My player hangs.
1
In the unlikely event that your player hangs, do not panic. Insert a small pin or other sharp
object into the reset hole located at the left of the player. Hold until the player shuts
down.
Note The existing contents on your player will not be erased.
There is no sound.
Make sure your headphones are inserted all the way into the headphones jack.
Some songs do not show up or playback on the player.
• This player does not support copyright protected (DRM) WMA tracks bought from on-
line music stores, only unprotected WMA files can be played back on this player. The song
is in a format that is not supported by the player. Only MP3, WMA are supported.
• The audio file might be corrupted, try to playback the file on your PC first. If it does not
play, rip the song again.
Vol+
button while your player is connecting to the PC.
Philips Device Manager acknowledges your player and
www.philips.com/support
long enough. Press and hold
for further help and
until the Philips
17
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