Troubleshooting Guide; Year Limited Warranty - Horizon Fitness HRZ00001 Manual

Problem
Your transmitter and receiver are too close together
Transmitter or receiver is too close to large metal
object, wireless source or another transmitter
The system will not connect
Your transmitter was accidentally put into bind mode
and is no longer bound to your receiver
Transmitter batteries low
Poor range Transmitter antenna is damaged or loose
Receiver antenna damaged
Transmitter batteries low
The receiver quits responding
Loose or damaged wires or connectors between
during operation
battery and receiver
What this Warranty Covers—Horizon Hobby, LLC, (Horizon) warrants to
the original purchaser that the product purchased (the "Product") will be free
from defects in materials and workmanship for a period of 1 year from the
date of purchase.
What is Not Covered—This warranty is not transferable and does not
cover (i) cosmetic damage, (ii) damage due to acts of God, accident, misuse,
abuse, negligence, commercial use, or due to improper use, installation, op-
eration or maintenance, (iii) modifi cation of or to any part of the Product, (iv)
attempted service by anyone other than a Horizon Hobby authorized service
center, (v) Product not purchased from an authorized Horizon dealer, or (vi)
Product not compliant with applicable technical regulations or (vii) use that
violates any applicable laws, rules, or regulations.
OTHER THAN THE EXPRESS WARRANTY ABOVE, HORIZON MAKES NO
OTHER WARRANTY OR REPRESENTATION, AND HEREBY DISCLAIMS ANY
AND ALL IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, THE
IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY AND
FITNESS FOR A PARTICULAR PURPOSE. THE PURCHASER ACKNOWLEDGES
THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUIT-
ABLY MEET THE REQUIREMENTS OF THE PURCHASER'S INTENDED USE.
Purchaser's Remedy—Horizon's sole obligation and purchaser's sole and
exclusive remedy shall be that Horizon will, at its option, either (i) service,
or (ii) replace, any Product determined by Horizon to be defective. Horizon
reserves the right to inspect any and all Product(s) involved in a warranty
claim. Service or replacement decisions are at the sole discretion of Horizon.
Proof of purchase is required for all warranty claims. SERVICE OR REPLACE-
MENT AS PROVIDED UNDER THIS WARRANTY IS THE PURCHASER'S SOLE
AND EXCLUSIVE REMEDY.
Limitation of Liability—HORIZON SHALL NOT BE LIABLE FOR SPECIAL,
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY, REGARDLESS OF
WHETHER SUCH CLAIM IS BASED IN CONTRACT, WARRANTY, TORT, NEG-
LIGENCE, STRICT LIABILITY OR ANY OTHER THEORY OF LIABILITY, EVEN IF
HORIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Further, in no event shall the liability of Horizon exceed the individual price of
the Product on which liability is asserted. As Horizon has no control over use,
setup, fi nal assembly, modifi cation or misuse, no liability shall be assumed
nor accepted for any resulting damage or injury. By the act of use, setup or
assembly, the user accepts all resulting liability. If you as the purchaser or
user are not prepared to accept the liability associated with the use of the
Product, purchaser is advised to return the Product immediately in new and
unused condition to the place of purchase.
Law—These terms are governed by Illinois law (without regard to confl ict
of law principals). This warranty gives you specifi c legal rights, and you may
also have other rights which vary from state to state. Horizon reserves the
right to change or modify this warranty at any time without notice.
WARRANTY SERVICES
Questions, Assistance, and Services—Your local hobby store and/or
place of purchase cannot provide warranty support or service. Once assem-
3-CH 2.4GHZ SURFACE TRANSMITTER MANUAL

TROUBLESHOOTING GUIDE

Possible Cause

1 YEAR LIMITED WARRANTY

bly, setup or use of the Product has been started, you must contact your local
distributor or Horizon directly. This will enable Horizon to better answer your
questions and service you in the event that you may need any assistance.
For questions or assistance, please visit our website at www.horizonhobby.
com, submit a Product Support Inquiry, or call the toll free telephone number
referenced in the Warranty and Service Contact Information section to speak
with a Product Support representative.
Inspection or Services—If this Product needs to be inspected or serviced
and is compliant in the country you live and use the Product in, please use the
Horizon Online Service Request submission process found on our website or
call Horizon to obtain a Return Merchandise Authorization (RMA) number.
Pack the Product securely using a shipping carton. Please note that original
boxes may be included, but are not designed to withstand the rigors of ship-
ping without additional protection. Ship via a carrier that provides tracking
and insurance for lost or damaged parcels, as Horizon is not responsible for
merchandise until it arrives and is accepted at our facility. An Online Service
Request is available at http://www.horizonhobby.com/content/service-cen-
ter_render-service-center. If you do not have internet access, please contact
Horizon Product Support to obtain a RMA number along with instructions for
submitting your product for service. When calling Horizon, you will be asked
to provide your complete name, street address, email address and phone
number where you can be reached during business hours. When sending
product into Horizon, please include your RMA number, a list of the included
items, and a brief summary of the problem. A copy of your original sales
receipt must be included for warranty consideration. Be sure your name, ad-
dress, and RMA number are clearly written on the outside of the shipping
carton.
NOTICE: Do not ship Li-Po batteries to Horizon. If you have any
issue with a Li-Po battery, please contact the appropriate Horizon
Product Support offi ce.
Warranty Requirements—For Warranty consideration, you must include
your original sales receipt verifying the proof-of-purchase date. Provided
warranty conditions have been met, your Product will be serviced or replaced
free of charge. Service or replacement decisions are at the sole discretion
of Horizon.
Non-Warranty Service—Should your service not be covered by warranty,
service will be completed and payment will be required without notifi cation
or estimate of the expense unless the expense exceeds 50% of the retail
purchase cost. By submitting the item for service you are agreeing to pay-
ment of the service without notifi cation. Service estimates are available
upon request. You must include this request with your item submitted for ser-
vice. Non-warranty service estimates will be billed a minimum of ½ hour of
labor. In addition you will be billed for return freight. Horizon accepts money
orders and cashier's checks, as well as Visa, MasterCard, American Express,
and Discover cards. By submitting any item to Horizon for service, you are
agreeing to Horizon's Terms and Conditions found on our website http://
www.horizonhobby.com/content/service-center_render-service-center.
Solution
Move transmitter a few feet from receiver
Move to another location and attempt binding again
Rebind your transmitter and receiver
Replace/recharge
Check/tighten
Check/repair/replace
Replace/recharge
Check the wires and connection between the battery and
receiver. Repair or replace wires and/or connectors
EN
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