Table of Contents
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Keep this manual in an easy-to-find location.
Please read the manual carefully to use the product as intended.
he appearance and speci cations of the product are su ect
to change without prior notice for quality improvement.
he illustrations in this manual may e different from those
of the product you purchased.
EQM
350
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Table of Contents
Related Manuals for Navien Mate EQM 350
Summary of Contents for Navien Mate EQM 350
- Page 1 Keep this manual in an easy-to-find location. Please read the manual carefully to use the product as intended. he appearance and speci cations of the product are su ect to change without prior notice for quality improvement. he illustrations in this manual may e different from those of the product you purchased.
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Page 3: Table Of Contents
Contents For safety and correct use of the product, be sure to read the manual before use. Experience the warmth of Navien for good and healthy sleep. Safety Precautions Product Components Name of Each Part Installation Guide Control Panel Features... -
Page 4: Safety Precautions
Safety Precautions California law requires the following Prop 65 warning to be provided: This product can expose you to chemicals including lead, lead compounds, and carbon WARNING bisulfide which are known to the State of California to cause cancer and birth defects or other reproductive harm. - Page 5 Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited This product is for domestic use only for 120V/60Hz. Always use a country-specific outlet with a grounding terminal. A different voltage may cause electric shock or fire. Failure to use a grounding outlet may result in malfunction or electric shock.
- Page 6 Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited Do not operate the product with wet hands. There is a risk of electric shock. Do not allow infants or children from operating the product and set the child-lock when not in use. There is a risk of electric shock, burns and product malfunction.
- Page 7 Please read and follow the safety precautions. Warning/ Caution/ Actions Prohibited Do not place heavy or sharp objects (tacks, nails, knives, needles, etc.) on the pad or pierce the pad. It may cause deformation of the product or leakage. Do not use the pad with latex products to avoid a risk of product deformation.
- Page 8 Safety Precautions Watch out for low temperature burns What is a low temperature burn ? Low-temperature burns are skin damage caused by slow penetration of heat over a relatively long period of time from temperatures of 104°F(40°C) to 111.2°F(44°C) that is not relatively hot. According to the American Burn Association (ABA), skin deformation (protein breakdown) occurs when exposed to 113°F(45°C) for 1 hour, 122°F(50°C) for 3 minutes, and 140°F(60°C) and greater for 8 seconds.
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Page 9: Product Components
Product Components EQM 350 Heating unit (Boiler) Mattress Pad Shape and color may vary depending on the product. Pad Cover User Manual / Quick Manual Quick Manual Air Pump / Water Removal Kit Shape and color may vary depending on specifications. -
Page 10: Name Of Each Part
Name of Each Part Heating unit (Boiler) Shape and color may vary depending on the product. Connection area of the water inlet/outlet connector Two connectors on single size model. Screen display window & Heating unit control panel Water inlet Mattress pad Mattress pad area Connector area... - Page 11 Label Name Descriptions Power button Used to turn on/off the product. Mute button Used to turn on/off the mute mode. Lock button Used to lock/unlock the heating unit control panel. Timer button Used to turn on/off the timer mode. Sterilization button Used to turn on/off the sterilization mode.
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Page 12: Installation Guide
Click! 3. Connect the hose of the pad with the heating unit Lay the connector hose flat with the navien logo facing upwards and firmly push the pad hose connector to the water outlet/inlet connector on the back of the heating unit until you hear a "click". -
Page 13: Control Panel Features
Control Panel Features Power On and Off You can turn the power on and off by touching the power button on the heating unit. The default temperature is 95°F(35°C) on both sides. It will change and display the current temperature immediately. When power is turned off and restarted, the temperature is automatically set to the previous operating temperature. -
Page 14: Setting The Lock Mode (Child Lock)
Setting the Lock Mode (Child Lock) Lock Mode (Child Lock) can be set to prevent accidents caused by unit tampering by infants or young children. With the heating unit on, touch the Lock button for 2 seconds to activate lock mode. When lock mode is activated, none of the buttons of the heating unit will work. -
Page 15: Product Storage
Product Storage How to Manually Drain the Product Make sure that the water in the heating unit and the pad has sufficiently cooled before draining to prevent risk of burn. If the water has not been replaced for a long time, the mineral or other solids in the water may solidify to create scale. - Page 16 If the product will not be used for a long period of time, separate the mattress pad from the heating unit and remove the water before storing. How to store the heating unit Dry the heating unit sufficiently in a shaded area, then keep in a well ventilated area away from direct sunlight.
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Page 17: Caring For The Product
Caring for the Product Cleaning the heating unit When cleaning the exterior of the heating unit, moisten a soft cloth with lukewarm water, wring, and wipe gently. Do not wipe the screen display and heating unit control panel with alkaline detergent. Do not use sulfuric acid, hydrochloric acid or organic solvents (thinner, kerosene, acetone, etc.) to clean the surface of the heating unit. -
Page 18: Error Code Guide
Error Code Guide If an error code is constantly displayed on the display window, receive an inspection by contacting the Navien customer support center in the US. (877-689-1541). Error Error Description Cause Action to Be Taken Code Replenish the water in the Er02 Water shortage error There is a lack of water. -
Page 19: Trouble Shootings
Trouble Shootings If there is a problem with the product, please check the following rst. If the problem continues after checking, please contact customer support center (877-689-1541, US). Symptom Cause Action to Be Taken Check whether the connector of the pad Poor connection between has been connected until there is a "click"... -
Page 20: Specifications
Detailed Specifications and Dimensions EQM350 Category EQM350-SSUS Model name EQM350-QSUS EQM350-KSUS Rated power consumption AC 120V, 60Hz, 290W / 340W 0.18 gal Water tank capacity D11 x W6.7 x H6.7 (in) Heating unit size D280 x W170 x H170 ( ) 4.4 lbs. - Page 21 memo...
- Page 22 memo...
- Page 26 120V 220V...
- Page 27 Error!
- Page 28 Latex Water...
- Page 30 EQM 350 531/533/552/572...
- Page 33 30cm...
- Page 42 memo...
- Page 46 120V 220V...
- Page 47 Error!
- Page 48 Latex Water...
- Page 53 30cm...
- Page 62 memo...
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- Page 65 memo...
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Page 67: Product Warranty
Register the Model Name, Serial Number, and Place and Date of Purchase at the following website: www.navienmate.com Warranty Exclusions Product purchased through a supplier or distributor not authorized by Navien. addition of any non-approved components, relocating or moving the Product from its original installation site, or any accidental or intentional damage to the Product. - Page 68 www.navienmate.com 1-877-689-1541 2019.07.18...