Glue Smart Lock User Manual page 3

Thank you for purchasing this Glue Smart lock (GL04X.AX) and Glue Wi-Fi
Hub (GL01X.AX)
Handling Guidelines
• You should only use your Glue Smart Lock in conjunction with the Glue Wi-Fi Hub
– this ensures that the Glue Smart Lock will perform as designed, with maximum
security and functionality.
• It is your responsibility to ensure that unauthorised persons do not have access
to your account with Glue. We strongly recommend all Glue Smart Lock users to
use PIN code protection with all mobile devices on which the Glue application is
installed.
• Please retain all instructions, packaging and installation tools.
• Before using the Device(s), familiarize all users with how the Device(s) and our
services work and make sure that all users have read and understand our Terms and
Conditions and Privacy Policy. If you have any questions, please do not hesitate to
contact the Glue team through our website at www.gluehome.com/support
• The Device(s) and our services are most effective and will perform as designed,
if your home Wi-Fi network is functioning. If your home Wi-Fi network is not
functioning, the Glue Smart Lock will function via Blue tooth communication only
when the user's phone is within a range of 3 metres.
• The Glue Wi-Fi Hub should be placed in a location where it is able to have
unimpeded communication with the Glue Smart Lock.
• The Glue Wi-Fi Hub should be located no less than 1 metre and no greater than 5
metres from the Glue Smart lock.
• Utilise your Glue Smart Lock in accordance with recommendations set out for
physical key usage by your household insurer.
• Wipe the Glue Smart Lock with a soft damp cloth to clean. To clean the Glue Wi-Fi
Hub, remove from the power socket and wipe body only with a soft DRY cloth.
Battery Handling
• Ensure that the battery replacement warnings on the app are adhered to as
instructed.
• Batteries are to be installed as instructed – take care not to put the batteries in to
the product in the wrong orientation. The + and – icons on the battery should be
orientated in accordance with the + and – icons in the base of the battery housing.
• When inserting the batteries, it is easiest to insert the negative (-) end first.
• Only standard Alkaline 1.5V AA batteries should be used with the Glue Smart Lock,
rechargeable batteries are not suitable for use.
• When replacing the batteries, ensure that the ribbon is correctly placed underneath
the batteries with the end of the ribbon exposed – to enable you to remove the
batteries with ease on the next occasion.
• If the Glue Smart Lock is to be unused for an extended period of time, please
remove the batteries to help protect against battery leakage.
• To disconnect your Glue Smart Lock, remove all the batteries.
• To disconnect your Glue Wi Fi Hub, either switch off at the power socket or remove
from the power socket.
Restrictions of use
• The Glue Smart Lock is rated at 6V DC. This Glue Wi Fi Hub is rated at 220 – 230V
AC 50/60 Hz only.
• The Device(s) should be used and stored between the following temperatures
-100C and +400C.
• Ensure that the Device(s) are not located in direct sunlight for prolonged periods
of the day.
• The Device(s) should not become wet during use.
• Ensure that the Device(s) are not used in excessively dusty environments.
• The Device(s) must not have been misused, abused, disassembled or modified in
any way.
• Ensure the battery pull ribbon is in the correct position when replacing batteries to
enable ease of battery removal in future.
Frequency Range 2400 – 2483.5MHz
Maximum RF Power output
Lock BLE = 1.10 dBm
Hub BLE = 3.43dBm, Wi-Fi = 18.20dBm
FW version 31
Return policy
If you are a consumer (i.e. a private individual not acting on behalf of a business) and if
you for any reason are not entirely satisfied with your purchase, you are entitled to return
the Device(s) within 30 days after receipt of the Device(s). Your notification regarding can-
cellation must be given to Glue within 30 days after your receipt of the Device(s). Please
contact our customer service at support@gluehome.com in order to properly register your
notification with Glue. Your message to our customer service must clearly state that you
wish to use your right of returning the Device(s) and contain at least the following infor-
mation:
• your order number;
• confirmation of your payment; and
• title of the product you wish to return.
As an alternative to the instructions above for your notification with Glue, you are entitled
to use a standard form for notification of return provided by the Swedish Consumer Agen-
cy (Sw. Konsumentverket) which can be found at the website www.konsumentverket.se
(Swedish language version) which is based on Appendix 1 to Directive 2011/83/EC which
can be found at
http:/ /ec.europa.eu/consumers/consumer_rights/rights-contracts/directive
If you wish to cancel your purchase of the Device(s) in accordance with above, you shall,
without undue delay and at the latest within 14 days, from the date of your notification
regarding cancellation to Glue, return the Device(s). Our customer service will provide
you with the address for returning the Device(s). You will have to pay the direct cost of
returning the Device(s), including any shipping costs. The cost for returning the Device(s)
is estimated at a maximum of approximately EURO 20 for shipping within the EU. Please
note that this amount is an estimate of the maximum costs and that the costs may deviate
depending on the place from where the Device(s) is sent.
Glue will process any refund to you without undue delay and within 14 days from the day
on which you gave Glue notice of return in accordance with above, provided, however,
that we, within this time period have received either (i) the Device(s) in return, or (ii) you
have submitted evidence that you have returned the Device(s) in accordance with our
instructions. Glue has a right to withhold the refund until either of (i) or (ii) occurs, which-
ever occurs first. Glue will refund the money received from you using the same method
originally used by you to pay for the Device(s), unless you have expressly agreed with us
otherwise.
Glue will refund all payments that we have received from you in relation to your purchase
of the Device(s) in full, including the original delivery charges if paid by you (but not in-
cluding additional delivery charges as a result of you choosing a delivery other than our
standard delivery). However, you are responsible for any decrease in value of the returned
Device(s) to the extent the returned Device(s) has been handled more extensively than
necessary in order for you to determine its features or function. Glue is entitled to make
deductions from the refund for such diminished value of the Device(s).
Faulty Device(s)
It is important that you check your Device(s) upon receipt in order to verify that the
Device(s) is correct and free from manufacturing defects. If your Device(s) is incorrect or
faulty, please report this as soon as possible to our customer service at support@glue-
home.com Please note that faulty Device(s) as a result of wear and tear is not considered
to be faulty.
You have a right to return Device(s) with manufacturing defects which exists when the
Device(s) is delivered to you and which arises within a period of 12 months from the date
of delivery, provided that your complaint is made with Glue within a reasonable time
after the circumstances leading to the complaint was discovered or should have been
discovered. A complaint made within two (2) months after the manufacturing defect was
discovered, within the said 12 months period, shall always be deemed to have been made
within reasonable time.
If we are not able to replace or remedy the faulty Device(s) within reasonable time, we will
refund the amount you have paid for the faulty Device(s) together with return shipping
charges.
Please read these instructions, our Terms and Conditions and our Privacy
and make sure that you understand them, before you start using the Device(s). Our Terms
and Conditions and Privacy Policy can be found at our website, www.gluehome.com.
By downloading the Glue application and registering an account with Glue you
acknowledge that you have read, agreed to and accept the Terms and Conditions and
Privacy Policy and commits to adhere to them. Please note that Glue may update the
Terms and Conditions and Privacy Policy from time to time, in accordance with the Terms
and Conditions and Privacy Policy.
Manufacturer - Technochina Industries (Shanghai) Co. Ltd. 152/1421 Zhuan Xing Dong
Lu, Minhang Industrial Park, Shanghai 201108, China
Importer - Glue AB, Malmskillnadsgatan 32, SE-111 51 Stockholm, Sweden
Hereby, Glue AB declares that the radio equipment type Bluetooth Electronic Lock and
WiFi to Bluetooth Bridge is in compliance with Directive 2014/53/EU The full text of the
EU declaration of conformity is available at the following internet address: https:/ /www.
gluehome.com/legal/compliance
SKU01.01/02/03 20171024 SE CE
GLUE SMART LOCK
HEX KEY
DOOR
PLATE
www.gluehome.com/support
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CONTENTS
YOU WILL USE THESE PARTS
DURING INSTALLATION
YOU MIGHT ALSO USE
THESE PARTS
DOOR PLATE
SCREWS
TAIL PIECES
For any help or support visit
GLUE LOCK
GLUE WI-FI HUB
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INSTALLATION
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